Sold by: Zoom Communications, Inc.
Deployed on AWS
Zoom helps consolidate communications, connect people, and improve collaboration in the boardroom, classroom, operating room, and everywhere in between.
4.6
Overview
Zoom Workplace helps enable more meaningful teamwork by bundling Zoom AI Companion, Team Chat, Phone, Meetings, Whiteboard, and more. An all-in-one solution for internal and external communications and collaboration powered by AI can help you save time, reduce costs, and increase productivity. Choose the right plan for your unique needs, scale to support growth, and customize with optional add-ons. View Zoom Workplace plans and capabilities here - https://www.zoom.com/en/products/collaboration-tools/
Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that support customer loyalty. To learn more about Zoom products, visit our website https://zoom.us .
For custom pricing, EULA, or a private contract, please contact sales (https://www.zoom.com/en/contact/contact-sales/ ) for a private offer.
Highlights
- Zoom Workplace: Enhance the way you work with integrated workflows across Zoom products and third-party apps. Help simplify management with a single admin portal.
- Zoom Contact Center: Intelligent self-service and routing. Designed to provide instant, accurate resolution 24/7 and reduce call volume with a conversational AI chatbot.
- Complementary products: Add Zoom Revenue Accelerator to help improve collaboration among sales teams and promote customer engagement.
Details
Sold by
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Trust Center
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Buyer guide
Gain valuable insights from real users who purchased this product, powered by PeerSpot.
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Zoom Workplace Business Plus | Up to 100 users | $53,440.00 |
Vendor refund policy
If you cancel, you will not be billed for any additional terms of service, and service will continue until the end of the current Subscription Term. If you cancel, you will not receive a refund for any service already paid for. Additional Support: Zoom Technical Support - https://support.zoom.us/hc/en-us/articles/201362003-Contact-Zoom-Support Zoom Community - https://community.zoom.com/
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Search our knowledge base, troubleshoot issues, or sign in with your Zoom account to open a support ticket.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Unified Communication Platform
Integrated workflows across meetings, team chat, phone, and whiteboard capabilities bundled into a single all-in-one solution for internal and external communications.
AI-Powered Assistance
Zoom AI Companion integrated into the platform to enhance productivity and automate workflows.
Centralized Administration
Single admin portal for simplified management and configuration across all integrated products and services.
Intelligent Contact Center
Conversational AI chatbot for self-service support and intelligent call routing designed to provide 24/7 resolution and reduce call volume.
Third-Party Integration
Support for integrating and connecting with third-party applications to extend platform capabilities and enhance workflows.
AI-Powered Communication Platform
Cloud-based communications platform with AI-driven tools for phone, messaging, video, contact center, and virtual events capabilities.
Omnichannel Contact Center
Contact center solution supporting voice and over 20 digital touchpoints for customer engagement across multiple channels.
Video Meeting and Recording Capabilities
Video meeting functionality with AI-powered transcripts, summaries, and recording features for virtual, hybrid, and onsite events.
System Reliability and Uptime
99.999% uptime SLA guaranteeing uninterrupted communications and service availability.
Third-party Integration Support
Seamless integration capabilities with popular business tools and platforms to enhance workflow and maintain communication continuity.
Unified Communication and Collaboration Platform
Consolidates Messenger, Docs, Calendar, Meetings, Emails, and OKRs into a single application to eliminate context switching between multiple tools.
Real-time Auto-translation Capability
Embedded auto-translation functionality across Messenger, Docs, and Meetings enabling seamless communication across multiple languages and time zones.
Mobile-first Architecture
Comprehensive mobile experience designed to support deskless teams with capabilities for field inspections, inventory tracking, issue submission and management, and business process management.
Low-code Workflow Automation Platform
Lark Base database platform enables creation of custom business applications and automation of workflows without requiring coding expertise.
Role-based Customization and Access Control
Supports customization by industry and role with differentiated workplace configurations to provide targeted access to tools and resources for each employee.
Standard contract
No
No
Customer reviews
Renewables & Environment
Sleek Design and Easy Setup Make Zoom a Joy to Us
Reviewed on Jul 07, 2026
Review provided by G2
What do you like best about the product?
I like the design of Zoom, the setup, and the color ensemble of the application. I've had a great time using the app.
What do you dislike about the product?
I think Zoom could get better by minimizing its appearance so I could multitask while using the application.
What problems is the product solving and how is that benefiting you?
I think Zoom is actually bringing people closer and overcoming distance to ensure they stay connected.
Jennifer B.
Great Video Service
Reviewed on Jul 07, 2026
Review provided by G2
What do you like best about the product?
Integration with Calendly so it automatically creates and shares Link when meeting is booked.
What do you dislike about the product?
I've never had any issues with them, so I don't have any recommendation for improvements at this time.
What problems is the product solving and how is that benefiting you?
Integration, time management
Miguel R.
Intuitive, Easy-to-Navigate App That’s Simple for Everyone
Reviewed on Jul 07, 2026
Review provided by G2
What do you like best about the product?
I like how easy it is to navigate and use other applications within the app. It’s also super simple for non-tech-savvy people. Everything is very self-explanatory, and what you need is right where you expect it to be.
What do you dislike about the product?
When I’m not using the premium package, the 40-minute timeframe feels very short. I really wish it would be extended to at least an hour, or even an hour and a half.
What problems is the product solving and how is that benefiting you?
I think it helps a lot during the interview process, especially when you have multiple interviews. It’s easier to connect through video as a first filter, just to get to another person and move things along. It makes everything simpler because you don’t waste people’s time, and you don’t have to go out to the office, travel, and do all of that. Overall, that’s something I find very helpful.
Hospital & Health Care
Fast and Reliable Once Meetings Are Set Up
Reviewed on Jul 07, 2026
Review provided by G2
What do you like best about the product?
I'm a secretary asked to make a meeting zoom occasionally, navigating the product has been frustrating from time to time as set up does not seem to be as easy as Teams. When it is smooth, it works fine and fast. I was not familiar with any support features as a colleague walked me thru it first. Not sure of pricing as I work in a hospital and do not purchase. Have not tried any AI features yet.
What do you dislike about the product?
It takes too long to set up a meeting and sometimes the date and time to put in is cumbersome and getting my people's emails to come over from outlook, I could not figure out so one at a time had to be put in. Teams is so much easier.
What problems is the product solving and how is that benefiting you?
Not using these so can not reply on them
Rajat B.
Easy Interface, Great for Webinars, Needs Better Scheduling
Reviewed on Jul 07, 2026
Review provided by G2
What do you like best about the product?
I like that the interface of Zoom Workplace is quite easy to understand. I use and value mostly the chat and call features, which help in collaboration and easy communication.
What do you dislike about the product?
I think some of the scheduling mechanisms in Zoom Workplace don't really work well. I don't have a specific suggestion, but I think it could be better.
What problems is the product solving and how is that benefiting you?
Zoom Workplace allows me to host meetings with multiple participants and conduct webinars. The chat and call features facilitate easy communication and collaboration.