Sold by: Zoom Communications, Inc.Â
Deployed on AWS
Zoom helps consolidate communications, connect people, and improve collaboration in the boardroom, classroom, operating room, and everywhere in between.
Overview
Zoom Workplace helps enable more meaningful teamwork by bundling Zoom AI Companion, Team Chat, Phone, Meetings, Whiteboard, and more. An all-in-one solution for internal and external communications and collaboration powered by AI can help you save time, reduce costs, and increase productivity. Choose the right plan for your unique needs, scale to support growth, and customize with optional add-ons. View Zoom Workplace plans and capabilities here - https://www.zoom.com/en/products/collaboration-tools/Â
Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that support customer loyalty. To learn more about Zoom products, visit our website https://zoom.us .
For custom pricing, EULA, or a private contract, please contact sales (https://www.zoom.com/en/contact/contact-sales/Â ) for a private offer.
Highlights
- Zoom Workplace: Enhance the way you work with integrated workflows across Zoom products and third-party apps. Help simplify management with a single admin portal.
- Zoom Contact Center: Intelligent self-service and routing. Designed to provide instant, accurate resolution 24/7 and reduce call volume with a conversational AI chatbot.
- Complementary products: Add Zoom Revenue Accelerator to help improve collaboration among sales teams and promote customer engagement.
Details
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Delivery method
Deployed on AWS
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Features and programs
Buyer guide
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Zoom Workplace Business Plus | Up to 100 users | $53,440.00 |
Vendor refund policy
If you cancel, you will not be billed for any additional terms of service, and service will continue until the end of the current Subscription Term. If you cancel, you will not receive a refund for any service already paid for. Additional Support: Zoom Technical Support - https://support.zoom.us/hc/en-us/articles/201362003-Contact-Zoom-Support Zoom Community - https://community.zoom.com/Â
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Search our knowledge base, troubleshoot issues, or sign in with your Zoom account to open a support ticket.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
Top
25
In Collaboration & Productivity
Top
25
In Contact Center
Top
50
In Project Management
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Communication Platform
Unified communication solution integrating video meetings, team chat, phone, and whiteboard collaboration
AI Collaboration
AI-powered companion providing intelligent assistance and workflow optimization across communication tools
Contact Center Technology
Advanced customer interaction platform with conversational AI chatbot and intelligent routing capabilities
Workflow Integration
Seamless integration with third-party applications and single administrative management portal
Multi-Modal Communication
Support for diverse communication modes including video, audio, text, and collaborative whiteboarding
Cloud Communication Platform
AI-powered cloud platform integrating phone, messaging, video, contact center, and virtual events capabilities
Omnichannel Contact Center
Supports customer interactions across voice and over 20 digital touchpoints with AI-driven engagement tools
Communication Integration
Seamless integration capabilities with multiple business productivity platforms and tools
AI-Enhanced Communication Tools
Advanced AI features including transcripts, summaries, and intelligent meeting recordings for video communications
High Availability Infrastructure
Enterprise-grade communication infrastructure with 99.999% uptime service level agreement
Collaboration Translation
Real-time auto-translation functionality embedded across messaging, documents, and meetings for multilingual communication
Mobile Workflow Platform
Comprehensive mobile-first design supporting digitized work processes for both office and deskless teams
Custom Workplace Configuration
Configurable workplace environment with role-based access and customizable tool provisioning
Database Management
Native database platform enabling custom business application development and workflow automation without coding requirements
Cross-Platform Integration
Consolidated work platform integrating multiple productivity tools including messenger, documents, calendar, meetings, and email into single application
Standard contract
No
No
Customer reviews
4.5
1 ratings
1 AWS reviews
|
10058 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Randy W.
Great for Large Meetings, But Can Slow Down Other Apps
Reviewed on Oct 30, 2025
Review provided by G2
What do you like best about the product?
It is a helpful tool for large group meetings.
What do you dislike about the product?
Sometimes it slows down other functions on my computer.
What problems is the product solving and how is that benefiting you?
It allows our large organization to attend group calls weekly.
JTimothy B.
Zoom Workplace is a one-stop shop for all interactions & collaborations
Reviewed on Oct 30, 2025
Review provided by G2
What do you like best about the product?
Zoom Workplace is a "one stop shop" - Between its built-in functionality and the myriad available apps that can be installed, almost anything can be done inside Zoom.
What do you dislike about the product?
It can be difficult sometimes to find what I'm looking for because there are so many menu options.
What problems is the product solving and how is that benefiting you?
It helps me with email overload - instead of sending emails back and forth we use Zoom chat within our team and our company to send small communications.
Michael .
Seamless Setup and Superior Connectivity
Reviewed on Oct 30, 2025
Review provided by G2
What do you like best about the product?
I appreciate Zoom Workplace for its ease of use, which makes it seamless to integrate into daily operations. The setup was relatively easy and seamless, allowing for a smooth transition when we switched from another vendor. I am particularly pleased with the platform's ability to provide stable, good connections, significantly improving over our last vendor, which was quite spotty. The availability of reports has been highly beneficial, as our previous solutions provided little to no reporting. With Zoom Workplace, the voice mail feature is convenient, and the entire system operates efficiently and reliably. These features make it a robust tool for conducting calls and meetings, which I have been doing for about a year now. Its ease of use is a major factor that would make me consider purchasing it again, and I would highly recommend it to others, with a likelihood score of 10 out of 10.
What do you dislike about the product?
nothing
What problems is the product solving and how is that benefiting you?
I find Zoom Workplace improves connection reliability and provides valuable reporting, enhancing our meeting efficiency and data utilization.
Zahra S.
Connects Me Effortlessly and Enhances My Zoom Appearance
Reviewed on Oct 30, 2025
Review provided by G2
What do you like best about the product?
It helps to connect with more people and i look good on zoom camera
What do you dislike about the product?
I really love it; there’s nothing I dislike about it, and I hope it continues to improve even more.
What problems is the product solving and how is that benefiting you?
There is a need to enhance both the voice quality and the camera quality.
Commercial Real Estate
Widely Used for Video Calls, But Interface Feels Outdated and Slow
Reviewed on Oct 29, 2025
Review provided by G2
What do you like best about the product?
vendors seem to all use it for vide conferencing
What do you dislike about the product?
interface seems slow and older than newer platforms
What problems is the product solving and how is that benefiting you?
I like teams better but not all vendors use it