Sold by: Zoom Communications, Inc.
Deployed on AWS
Zoom helps consolidate communications, connect people, and improve collaboration in the boardroom, classroom, operating room, and everywhere in between.
4.6
Overview
Zoom Workplace helps enable more meaningful teamwork by bundling Zoom AI Companion, Team Chat, Phone, Meetings, Whiteboard, and more. An all-in-one solution for internal and external communications and collaboration powered by AI can help you save time, reduce costs, and increase productivity. Choose the right plan for your unique needs, scale to support growth, and customize with optional add-ons. View Zoom Workplace plans and capabilities here - https://www.zoom.com/en/products/collaboration-tools/
Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that support customer loyalty. To learn more about Zoom products, visit our website https://zoom.us .
For custom pricing, EULA, or a private contract, please contact sales (https://www.zoom.com/en/contact/contact-sales/ ) for a private offer.
Highlights
- Zoom Workplace: Enhance the way you work with integrated workflows across Zoom products and third-party apps. Help simplify management with a single admin portal.
- Zoom Contact Center: Intelligent self-service and routing. Designed to provide instant, accurate resolution 24/7 and reduce call volume with a conversational AI chatbot.
- Complementary products: Add Zoom Revenue Accelerator to help improve collaboration among sales teams and promote customer engagement.
Details
Sold by
Delivery method
Deployed on AWS
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Features and programs
Buyer guide
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Zoom Workplace Business Plus | Up to 100 users | $53,440.00 |
Vendor refund policy
If you cancel, you will not be billed for any additional terms of service, and service will continue until the end of the current Subscription Term. If you cancel, you will not receive a refund for any service already paid for. Additional Support: Zoom Technical Support - https://support.zoom.us/hc/en-us/articles/201362003-Contact-Zoom-Support Zoom Community - https://community.zoom.com/
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Search our knowledge base, troubleshoot issues, or sign in with your Zoom account to open a support ticket.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Unified Communication Platform
Integrated workflows across meetings, team chat, phone, and whiteboard capabilities bundled into a single all-in-one solution for internal and external communications.
AI-Powered Assistance
Zoom AI Companion integrated into the platform to enhance productivity and automate workflows.
Centralized Administration
Single admin portal for simplified management and configuration across all integrated products and services.
Intelligent Contact Center
Conversational AI chatbot for self-service support and intelligent call routing designed to provide 24/7 resolution and reduce call volume.
Third-Party Integration
Support for integrating and connecting with third-party applications to extend platform capabilities and enhance workflows.
AI-Powered Communication Platform
Cloud-based communications platform with AI-driven tools for phone, messaging, video, contact center, and virtual events capabilities.
Omnichannel Contact Center
Contact center solution supporting voice and over 20 digital touchpoints for customer engagement across multiple channels.
Video Meeting and Recording Capabilities
Video meeting functionality with AI-powered transcripts, summaries, and recording features for virtual, hybrid, and onsite events.
System Reliability and Uptime
99.999% uptime SLA guaranteeing uninterrupted communications and service availability.
Third-party Integration Support
Seamless integration capabilities with popular business tools and platforms to enhance workflow and maintain communication continuity.
Unified Communication and Collaboration Platform
Consolidates Messenger, Docs, Calendar, Meetings, Emails, and OKRs into a single application to eliminate context switching between multiple tools.
Real-time Auto-translation Capability
Embedded auto-translation functionality across Messenger, Docs, and Meetings enabling seamless communication across multiple languages and time zones.
Mobile-first Architecture
Comprehensive mobile experience designed to support deskless teams with capabilities for field inspections, inventory tracking, issue submission and management, and business process management.
Low-code Workflow Automation Platform
Lark Base database platform enables creation of custom business applications and automation of workflows without requiring coding expertise.
Role-based Customization and Access Control
Supports customization by industry and role with differentiated workplace configurations to provide targeted access to tools and resources for each employee.
Standard contract
No
No
Customer reviews
Prashant K.
Jacks of all trade, master of none.
Reviewed on May 25, 2026
Review provided by G2
What do you like best about the product?
Its best thing is that we can connect our Gmail to it, which helps in never missing any scheduled meetings. and Its smooth meet call experience is what I loves the most.
What do you dislike about the product?
Zoom workplace is fine on desktop version but on android, it lacks its full ability in terms of multitasking/productivity.
What problems is the product solving and how is that benefiting you?
one of the best thing that helps me is its no cost however it is limited but still it gives me a lot of support while on meet call, taking important notes etc.
Sayak H.
Reliable, Easy Video Conferencing with Powerful Breakout Rooms
Reviewed on May 25, 2026
Review provided by G2
What do you like best about the product?
Zoom Workplace is an awesome, reliable, and easy-to-use platform for conducting video conferences, whether it’s with just a few people or with a few thousand through webinars. I also really like the breakout room feature, which lets you divide large groups into smaller groups to discuss topics while running learning sessions.
What do you dislike about the product?
The video quality on low internet bandwidth is something that should be improved. Also, both the desktop and mobile apps need better optimization to reduce resource usage and prevent excessive battery drain.
What problems is the product solving and how is that benefiting you?
Zoom is a product I use almost every day. I rely on it to conduct interviews using the breakout room feature, and to run learning sessions with thousands of participants through webinars. The audio and video stability is also worth mentioning. I especially like the calendar feature, which shows all events in one place and sends automatic reminders before each event.
Safin G.
Feature Rich Platform for Messaging, Meetings, Collaborating and more
Reviewed on May 25, 2026
Review provided by G2
What do you like best about the product?
The video and audio quality, along with AI features like meeting summaries, meeting agendas, and task lists, are the best parts of Zoom Workplace, and they really help in my day-to-day meetings with team members. Another thing I like about Zoom Workplace is that it brings everything into one place, such as chatting, calling, meetings, and scheduling, so there’s no need to switch between multiple apps.
What do you dislike about the product?
I’ve noticed that when I start the Zoom desktop app on my Mac, it consumes a lot of memory, which is really concerning because it sometimes slows down my system. It also occasionally freezes during startup.
What problems is the product solving and how is that benefiting you?
First of all, it helps me by providing a platform where I can have uninterrupted meetings with my team members. It also keeps track of meetings and sends reminders. On top of that, the AI companion mode helps me quickly search through meetings and chats, and it can summarize meetings as well. Overall, in my day-to-day work it really helps keep everything organized and manageable.
Charle LR B.
AI Assistant is a Genie in a bottle for Zoom Workplace Experiences that never disappoint but impress without cease
Reviewed on May 24, 2026
Review provided by G2
What do you like best about the product?
I use Zoom Workplace for highly interactive meetings and training attendance. I'm impressed by the AI assistant, which stands out compared to other meeting and remote training apps. It effectively addresses cost factors associated with personal assistants and is a remarkable time-saving productivity tool. The AI assistant is highly intelligent, accurately filtering and prioritizing main talking points, which is impressive. The software is user-friendly, and I recommend downloading the Windows app for an even better experience. Even while using the basic, free account, it delivers exceptionally well.
What do you dislike about the product?
Zoom as it is fulfills my needs perfectly insofar, business and personal wise
What problems is the product solving and how is that benefiting you?
Zoom Workplace solves remote training issues and boosts productivity by reducing administrative burdens. Its AI assistant effectively filters and prioritizes meeting points, enhancing accuracy and efficiency.
Poorva J.
Easy Video Meetings and Virtual Sessions for Teams
Reviewed on May 22, 2026
Review provided by G2
What do you like best about the product?
It helps people in organizations connect through video-call meetings and run virtual sessions.
What do you dislike about the product?
It sometimes logs me out and then forgets the profile I created using my email ID. Also, Zoom crashes occasionally.
What problems is the product solving and how is that benefiting you?
Zoom helps solve the challenges of virtual meetings by making it easier for people in workplaces, certification sessions, and events to connect remotely through video conferencing.