Sold by: Zoom Communications, Inc.
Deployed on AWS
Zoom helps consolidate communications, connect people, and improve collaboration in the boardroom, classroom, operating room, and everywhere in between.
4.6
Overview
Zoom Workplace helps enable more meaningful teamwork by bundling Zoom AI Companion, Team Chat, Phone, Meetings, Whiteboard, and more. An all-in-one solution for internal and external communications and collaboration powered by AI can help you save time, reduce costs, and increase productivity. Choose the right plan for your unique needs, scale to support growth, and customize with optional add-ons. View Zoom Workplace plans and capabilities here - https://www.zoom.com/en/products/collaboration-tools/
Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that support customer loyalty. To learn more about Zoom products, visit our website https://zoom.us .
For custom pricing, EULA, or a private contract, please contact sales (https://www.zoom.com/en/contact/contact-sales/ ) for a private offer.
Highlights
- Zoom Workplace: Enhance the way you work with integrated workflows across Zoom products and third-party apps. Help simplify management with a single admin portal.
- Zoom Contact Center: Intelligent self-service and routing. Designed to provide instant, accurate resolution 24/7 and reduce call volume with a conversational AI chatbot.
- Complementary products: Add Zoom Revenue Accelerator to help improve collaboration among sales teams and promote customer engagement.
Details
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Delivery method
Deployed on AWS
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Features and programs
Buyer guide
Gain valuable insights from real users who purchased this product, powered by PeerSpot.
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Zoom Workplace Business Plus | Up to 100 users | $53,440.00 |
Vendor refund policy
If you cancel, you will not be billed for any additional terms of service, and service will continue until the end of the current Subscription Term. If you cancel, you will not receive a refund for any service already paid for. Additional Support: Zoom Technical Support - https://support.zoom.us/hc/en-us/articles/201362003-Contact-Zoom-Support Zoom Community - https://community.zoom.com/
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Search our knowledge base, troubleshoot issues, or sign in with your Zoom account to open a support ticket.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Communication Platform
Unified communication solution integrating video meetings, team chat, phone, and whiteboard collaboration
AI Collaboration
AI-powered companion providing intelligent assistance and workflow optimization across communication tools
Contact Center Technology
Advanced customer interaction platform with conversational AI chatbot and intelligent routing capabilities
Workflow Integration
Seamless integration with third-party applications and single administrative management portal
Multi-Modal Communication
Support for diverse communication modes including video, audio, text, and collaborative whiteboarding
Cloud Communication Platform
AI-powered cloud platform integrating phone, messaging, video, contact center, and virtual events capabilities
Omnichannel Contact Center
Supports customer interactions across voice and over 20 digital touchpoints with AI-driven engagement tools
Communication Integration
Seamless integration capabilities with multiple business productivity platforms and tools
AI-Enhanced Communication Tools
Advanced AI features including transcripts, summaries, and intelligent meeting recordings for video communications
High Availability Infrastructure
Enterprise-grade communication infrastructure with 99.999% uptime service level agreement
Collaboration Translation
Real-time auto-translation functionality embedded across messaging, documents, and meetings for multilingual communication
Mobile Workflow Platform
Comprehensive mobile-first design supporting digitized work processes for both office and deskless teams
Custom Workplace Configuration
Configurable workplace environment with role-based access and customizable tool provisioning
Database Management
Native database platform enabling custom business application development and workflow automation without coding requirements
Cross-Platform Integration
Consolidated work platform integrating multiple productivity tools including messenger, documents, calendar, meetings, and email into single application
Standard contract
No
No
Customer reviews
Arun Basnet
Daily team collaboration has become smoother and supports reliable long client meetings
Reviewed on Jan 26, 2026
Review provided by PeerSpot
What is our primary use case?
My main use case for Zoom Workplace Business is mostly the meetings, daily stand-ups, client calls, and discussion sessions for our company. It is primarily for business purposes.
I can give you a specific example of how I used Zoom Workplace Business in my daily workflow. We had Zoom Workplace Business as our online communication channel, and we used it to have our meeting schedule and daily calls. We also had client meetings on Zoom. Most of the time, we were using Zoom, and we have our calendar synced with Zoom so that any meeting or appointment that has been created gets directly synced up to Zoom. This allows us to attend it directly from our calendar or Zoom account or vice versa.
Our daily stand-ups are scheduled on a recurring basis, and we often join the same Zoom call. That is how it basically works for me.
What is most valuable?
One of the best features Zoom Workplace Business offers is that we have unlimited time for our meeting schedule with no time limitation. Additionally, we can have a workspace and many other features that I haven't explored yet, including shared documents. Zoom Workplace Business has numerous features to provide a team with valuable tools.
Regarding how Zoom Workplace Business has impacted my organization positively, we also had other communication channels such as Teams and Slack, but the video call experience in Zoom was really good and helpful. We also have a recording functionality which is truly helpful. While we have that on other platforms, Zoom makes it similarly easy to implement as that of other communication channels. Since Zoom has a really good streaming quality and works on low latency as well, we prefer to use Zoom over other communication channels for video calling and conferences, although we have other communication channels for text messages.
What needs improvement?
Zoom Workplace Business can be improved in several ways. There are many features that Zoom has provided that I haven't explored yet, but one thing I would appreciate is a messaging channel or portal or file-sharing system. Although it has documentation, I would expect another file-sharing platform where you can store documents. This would help make it a more complete communication channel. Creating different teams or channels for specific people, rather than including the entire organization, would be really helpful. The ability to create a group of channels or communication with specific individuals would be beneficial.
For how long have I used the solution?
I have been using Zoom Workplace Business for quite a while now, almost about three to four years. I have been using Zoom on and off depending on the client that I'm working with, but most of the time I'm using Zoom.
What do I think about the stability of the solution?
Zoom Workplace Business is stable in my experience. I haven't had any experience with outages or major issues. We really had a good, smooth service from Zoom for meetings as well as for communication.
What do I think about the scalability of the solution?
Regarding Zoom Workplace Business's scalability, I think there is some limitation on the number of users. I remember some times when we had company-level town hall meetings, and not every user was able to connect to the Zoom meetings. I'm not sure if it was the bandwidth or the user limit, but there were a couple of times where multiple users had to share a single call instead of joining individually for some conferences or meetings.
How are customer service and support?
I haven't had any experience with customer support for Zoom Workplace Business because I haven't had any major issues that required me to connect to customer support.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I did previously use different solutions before Zoom Workplace Business. I have used Microsoft Teams and Slack. The preference of using the communication channel depended upon the client that we were working for. If the client had Teams as their communication channel, we used to use Teams, and the same applies for Slack and Zoom. The decision of which communication channel to use was not on our end; it was on the client's end. We always referred to the client for what they were using and what they felt comfortable connecting to.
Before choosing Zoom Workplace Business, I didn't evaluate other options much because it was not in my hands at any time.
What was our ROI?
I have seen a return on investment with Zoom Workplace Business, especially in terms of smooth meetings. I can say that we had smooth meetings during Zoom calls. However, for time saved and the other metrics, I'm not quite sure because we could have instant messaging and instant connection on any channel of communication that we have, such as Teams or Slack. But for the smooth connection and smooth meeting sessions, I would really say we had smoother meetings.
What's my experience with pricing, setup cost, and licensing?
My experience with the pricing, setup cost, and licensing for Zoom Workplace Business is that the licensing, pricing, and setup cost were taken care of by the infrastructure team, so I really haven't had a chance to explore those aspects and we didn't have visibility to those either.
What other advice do I have?
My advice to others looking into using Zoom Workplace Business is that they should give it a try. It's a really good communication platform for conference calls, meetings, daily meetings, client calls, and any sort of communication, audio call, or video call. I would rate this product an 8 out of 10.
Carl Russel M.
Game-Changer for Virtual Meetings
Reviewed on Jan 22, 2026
Review provided by G2
What do you like best about the product?
What I like about Zoom Workplace is that it's very easy to understand and use, especially when compared to MS Teams or Google Meet. Unlike those platforms, Zoom Workplace allows holding a meeting with a large number of participants beyond just 50. This limit is quite impressive based on our experience. Additionally, presenting without showing the presenter's view is a feature I find very helpful as a presenter.
What do you dislike about the product?
I think it can improve more with a feature that alerts with a sound whenever we have a meeting, like an alarm clock saying, 'Hey, there's a meeting.' Something like that, that will just snooze from time to time.
What problems is the product solving and how is that benefiting you?
I use Zoom Workplace to connect instantly while working remotely, facilitating communication and planning to achieve team goals. It helps to connect with people even if they are far away.
Austen G.
Works Great for Connecting with Coworkers and Friends
Reviewed on Jan 22, 2026
Review provided by G2
What do you like best about the product?
Connecting with work people and friends it’s solid
What do you dislike about the product?
Nothing honestly it works great it withs good
What problems is the product solving and how is that benefiting you?
Connecting with work people and friends
Lanette V.
Clear Calls Even with Basic Speakers and Mic
Reviewed on Jan 22, 2026
Review provided by G2
What do you like best about the product?
I don't have the best speakers or mic but never have an issue on calls with others hearing me. I would mostly get invites and click right into the meeting and was a little nervous about setting up my own meeting for others to join. It is very easy and straightforward. Not complicated at all and was quick to do. It has now become a norm and is easier and more efficient than a phone call. Screen share is a necessity with meetings and so easy to switch users sharing screens.
What do you dislike about the product?
I haven't had any issues yet. We use it weekly and sometimes daily. It's like picking up a phone now.
What problems is the product solving and how is that benefiting you?
Collaborations are quick and easy to get everyone together without commuting and the ability to share notes and ideas in real time vs emails or trying to explain a visual over the phone. It's as effective as a personal meeting but with so much more convenience for everyone's busy day.
Kelly D.
Zoom Keeps Getting Better—Meetings with Great Sharing & Features
Reviewed on Jan 21, 2026
Review provided by G2
What do you like best about the product?
Zoom has been continuing to get better and better, and works better than any similar platform I've used throughout the years. Some of the features I appreciate are the ability to share files during video conferences, the ability to use a tool that "touches up" my appearance (evening skin tone, erasing wrinkles, showing less detail), the ability to blur my background, and the ability to still access the chats/files after the meeting is over. I also like the screen sharing options during meetings and the fact that it can include keyboard and mouse control if desired (helpful for tech training!).
What do you dislike about the product?
A computer needs to meet certain requirements to utilize the full suite of Zoom features, and the web app doesn't have the full suite of features. For example: the option to blur your background, touch up my appearance, and/or use a background image isn't available (last time I checked) when I use Zoom on my decade-old laptop, but I can use those features on my desktop computer since it's a newer machine. I rarely travel and almost never need to use my laptop, but I wish I could have full Zoom features on those rare occasions.
What problems is the product solving and how is that benefiting you?
Zoom enables me to meet with clients online with minimal friction; they can click the meeting link, and within a matter of seconds they've entered the waiting room and I accept them into the meeting. That ease of use ensures that meetings can start on time, assuming that the client wasn't running late to begin with.