Sold by: Zoom Communications, Inc.
Deployed on AWS
Zoom helps consolidate communications, connect people, and improve collaboration in the boardroom, classroom, operating room, and everywhere in between.
4.6
Overview
Zoom Workplace helps enable more meaningful teamwork by bundling Zoom AI Companion, Team Chat, Phone, Meetings, Whiteboard, and more. An all-in-one solution for internal and external communications and collaboration powered by AI can help you save time, reduce costs, and increase productivity. Choose the right plan for your unique needs, scale to support growth, and customize with optional add-ons. View Zoom Workplace plans and capabilities here - https://www.zoom.com/en/products/collaboration-tools/
Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that support customer loyalty. To learn more about Zoom products, visit our website https://zoom.us .
For custom pricing, EULA, or a private contract, please contact sales (https://www.zoom.com/en/contact/contact-sales/ ) for a private offer.
Highlights
- Zoom Workplace: Enhance the way you work with integrated workflows across Zoom products and third-party apps. Help simplify management with a single admin portal.
- Zoom Contact Center: Intelligent self-service and routing. Designed to provide instant, accurate resolution 24/7 and reduce call volume with a conversational AI chatbot.
- Complementary products: Add Zoom Revenue Accelerator to help improve collaboration among sales teams and promote customer engagement.
Details
Sold by
Delivery method
Deployed on AWS
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Features and programs
Trust Center
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Buyer guide
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Zoom Workplace Business Plus | Up to 100 users | $53,440.00 |
Vendor refund policy
If you cancel, you will not be billed for any additional terms of service, and service will continue until the end of the current Subscription Term. If you cancel, you will not receive a refund for any service already paid for. Additional Support: Zoom Technical Support - https://support.zoom.us/hc/en-us/articles/201362003-Contact-Zoom-Support Zoom Community - https://community.zoom.com/
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Search our knowledge base, troubleshoot issues, or sign in with your Zoom account to open a support ticket.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Unified Communication Platform
Integrated workflows across meetings, team chat, phone, and whiteboard capabilities bundled into a single all-in-one solution for internal and external communications.
AI-Powered Assistance
Zoom AI Companion integrated into the platform to enhance productivity and automate workflows.
Centralized Administration
Single admin portal for simplified management and configuration across all integrated products and services.
Intelligent Contact Center
Conversational AI chatbot for self-service support and intelligent call routing designed to provide 24/7 resolution and reduce call volume.
Third-Party Integration
Support for integrating and connecting with third-party applications to extend platform capabilities and enhance workflows.
AI-Powered Communication Platform
Cloud-based communications platform with AI-driven tools for phone, messaging, video, contact center, and virtual events capabilities.
Omnichannel Contact Center
Contact center solution supporting voice and over 20 digital touchpoints for customer engagement across multiple channels.
Video Meeting and Recording Capabilities
Video meeting functionality with AI-powered transcripts, summaries, and recording features for virtual, hybrid, and onsite events.
System Reliability and Uptime
99.999% uptime SLA guaranteeing uninterrupted communications and service availability.
Third-party Integration Support
Seamless integration capabilities with popular business tools and platforms to enhance workflow and maintain communication continuity.
Unified Communication and Collaboration Platform
Consolidates Messenger, Docs, Calendar, Meetings, Emails, and OKRs into a single application to eliminate context switching between multiple tools.
Real-time Auto-translation Capability
Embedded auto-translation functionality across Messenger, Docs, and Meetings enabling seamless communication across multiple languages and time zones.
Mobile-first Architecture
Comprehensive mobile experience designed to support deskless teams with capabilities for field inspections, inventory tracking, issue submission and management, and business process management.
Low-code Workflow Automation Platform
Lark Base database platform enables creation of custom business applications and automation of workflows without requiring coding expertise.
Role-based Customization and Access Control
Supports customization by industry and role with differentiated workplace configurations to provide targeted access to tools and resources for each employee.
Standard contract
No
No
Customer reviews
Avi B.
Easy Setup, Great for Collaboration, Needs Web Access
Reviewed on Jun 19, 2026
Review provided by G2
What do you like best about the product?
I like that Zoom Workplace. It's easy to use and pretty stable. The video streaming during sessions is also something I appreciate. Setting it up was practically very easy, and it's very easy to use once it's all set up.
What do you dislike about the product?
I wish that you wouldn't have to download the application for meetings. That it should automatically go to the web version and then prompt you to download application if you choose. But should not be necessary, but an option. This would time joining meetings and setup.
What problems is the product solving and how is that benefiting you?
I use Zoom Workplace for work meetings, especially for collaboration and discussions from around the world.
Raquib .
Empowers Meetings with Host/Co-host Features, Needs Higher Participant Limit
Reviewed on Jun 19, 2026
Review provided by G2
What do you like best about the product?
I like that Zoom Workplace provides a secure and high-quality video call experience. The host and co-host features are really helpful because they allow me and my team members to manage meetings effectively together by sharing authority. It's also great that I can control who can open their mic, which is particularly useful in large seminars where managing the public can be challenging. Compared to Gmeet, I found Zoom Workplace to have a much cleaner and better UI, offering a professional setting for meetings. Additionally, the initial setup was very easy, making it convenient to get started.
What do you dislike about the product?
I think the limit on max capacity is a bit lower. Like the max number of participants in the free tier is only 100 where one might need more. Apart from this, Zoom uses up a certain amount of bandwidth, so it needs good ping to operate.
What problems is the product solving and how is that benefiting you?
Zoom Workplace provides secure, high-quality video calls and simplifies hosting large meetings with host/co-host features, enhancing control in seminars.
Ines F.
Best Team Meeting Tool with AI-Powered Note-Taking
Reviewed on Jun 18, 2026
Review provided by G2
What do you like best about the product?
best team meeting tool with AI integrated for note taking
What do you dislike about the product?
sometime it get too much to go through the process of joining a meeting
What problems is the product solving and how is that benefiting you?
remote work issue , it is very helpful to be able to connect with partners and staff accross the world
Angad S.
Responsive Desktop App with Powerful Tools, AI Features, and Noise Cancellation
Reviewed on Jun 18, 2026
Review provided by G2
What do you like best about the product?
Zoom Workplace includes a lot of advanced tools compared with other services like Google Meet. The desktop version is especially strong: having a dedicated desktop app is really useful, and it feels very responsive. I also like the noise-cancellation settings, the video effects, and the AI features.
That said, the free version limits meetings to 40 minutes, which feels quite low. If you use it frequently, though, you can buy the premium plan. Onboarding is easy as well—I can log in with one click using Google. The design looks good and it has dark mode, and the UI is simple enough to understand. It also offers good sharing options and a whiteboard, and it can connect with Google Drive.
That said, the free version limits meetings to 40 minutes, which feels quite low. If you use it frequently, though, you can buy the premium plan. Onboarding is easy as well—I can log in with one click using Google. The design looks good and it has dark mode, and the UI is simple enough to understand. It also offers good sharing options and a whiteboard, and it can connect with Google Drive.
What do you dislike about the product?
the free version only has a time limit of 40 mins which is quite less. This may help increase their conversion rate to premium users but i think the time limit should be 1 hour.
What problems is the product solving and how is that benefiting you?
before it was difficult to conduct online classes as there was not a dedicated software specialized for this. But after zoom came, it simplified our work and it is very easy and hassle free to conduct online classes or meeting between us.
Prarambh L.
User-Friendly UI/UX with Neatly Organized Meeting Controls
Reviewed on Jun 18, 2026
Review provided by G2
What do you like best about the product?
The best part is the UI/UX: it’s user-friendly and easy to use. All the options are placed neatly based on their utility, especially the essential ones you need while conducting a meeting.
What do you dislike about the product?
There is common issue of not detecting camera in multiple devices which I had noticed recently you consider from month of March 2026, unless we restart the entire process 2 to 3 times it.
What problems is the product solving and how is that benefiting you?
It’s easy to send invitations and connect with invitees, which is helpful since our organization has frequent internal and external meetings.