Sold by: Zoom Communications, Inc.Â
Deployed on AWS
Zoom helps consolidate communications, connect people, and improve collaboration in the boardroom, classroom, operating room, and everywhere in between.
Overview
Zoom Workplace helps enable more meaningful teamwork by bundling Zoom AI Companion, Team Chat, Phone, Meetings, Whiteboard, and more. An all-in-one solution for internal and external communications and collaboration powered by AI can help you save time, reduce costs, and increase productivity. Choose the right plan for your unique needs, scale to support growth, and customize with optional add-ons. View Zoom Workplace plans and capabilities here - https://www.zoom.com/en/products/collaboration-tools/Â
Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that support customer loyalty. To learn more about Zoom products, visit our website https://zoom.us .
For custom pricing, EULA, or a private contract, please contact sales (https://www.zoom.com/en/contact/contact-sales/Â ) for a private offer.
Highlights
- Zoom Workplace: Enhance the way you work with integrated workflows across Zoom products and third-party apps. Help simplify management with a single admin portal.
- Zoom Contact Center: Intelligent self-service and routing. Designed to provide instant, accurate resolution 24/7 and reduce call volume with a conversational AI chatbot.
- Complementary products: Add Zoom Revenue Accelerator to help improve collaboration among sales teams and promote customer engagement.
Details
Sold by
Categories
Delivery method
Deployed on AWS
Unlock automation with AI agent solutions
Fast-track AI initiatives with agents, tools, and solutions from AWS Partners.
Features and programs
Buyer guide
Gain valuable insights from real users who purchased this product, powered by PeerSpot.
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Zoom Workplace Business Plus | Up to 100 users | $53,440.00 |
Vendor refund policy
If you cancel, you will not be billed for any additional terms of service, and service will continue until the end of the current Subscription Term. If you cancel, you will not receive a refund for any service already paid for. Additional Support: Zoom Technical Support - https://support.zoom.us/hc/en-us/articles/201362003-Contact-Zoom-Support Zoom Community - https://community.zoom.com/Â
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Search our knowledge base, troubleshoot issues, or sign in with your Zoom account to open a support ticket.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
Top
25
In Collaboration & Productivity
Top
25
In Contact Center
Top
50
In Project Management
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Communication Platform
Unified communication solution integrating video meetings, team chat, phone, and whiteboard collaboration
AI Collaboration
AI-powered companion providing intelligent assistance and workflow optimization across communication tools
Contact Center Technology
Advanced customer interaction platform with conversational AI chatbot and intelligent routing capabilities
Workflow Integration
Seamless integration with third-party applications and single administrative management portal
Multi-Modal Communication
Support for diverse communication modes including video, audio, text, and collaborative whiteboarding
Cloud Communication Platform
AI-powered cloud platform integrating phone, messaging, video, contact center, and virtual events capabilities
Omnichannel Contact Center
Supports customer interactions across voice and over 20 digital touchpoints with AI-driven engagement tools
Communication Integration
Seamless integration capabilities with multiple business productivity platforms and tools
AI-Enhanced Communication Tools
Advanced AI features including transcripts, summaries, and intelligent meeting recordings for video communications
High Availability Infrastructure
Enterprise-grade communication infrastructure with 99.999% uptime service level agreement
Collaboration Translation
Real-time auto-translation functionality embedded across messaging, documents, and meetings for multilingual communication
Mobile Workflow Platform
Comprehensive mobile-first design supporting digitized work processes for both office and deskless teams
Custom Workplace Configuration
Configurable workplace environment with role-based access and customizable tool provisioning
Database Management
Native database platform enabling custom business application development and workflow automation without coding requirements
Cross-Platform Integration
Consolidated work platform integrating multiple productivity tools including messenger, documents, calendar, meetings, and email into single application
Standard contract
No
No
Customer reviews
4.5
1 ratings
1 AWS reviews
|
10047 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Nayana N.
The Best Choice for Remote Teams
Reviewed on Sep 04, 2025
Review provided by G2
What do you like best about the product?
Users love Zoom for being reliable, easy, and versatile—whether for team collaboration, classrooms, or professional events. It stands out for its clarity, simplicity, and ability to bring everything into one platform.
What do you dislike about the product?
Best choice, No dislikes as iam working with zoom from past 7years of my career
What problems is the product solving and how is that benefiting you?
Socializing and make more easy
Tuli D.
Integrated Collaboration Tool
Reviewed on Sep 04, 2025
Review provided by G2
What do you like best about the product?
The best thing about Zoom is the kind of features it has in it's Video feature. You get ample number of options to enhance the video quality and the the avatar feature is really funny when playing virtual games with the team. The new AI integration has made it even better.
The customer support is also very good!
The customer support is also very good!
What do you dislike about the product?
I guess rather than having all the options like- chat, meetings, Docs etc, at the top, if Zoom can place them on the left it would be lot easier for users to navigate from one option to another.
Another thing i find sometimes messy is the left hand option section once you click on Teams Chat like @mentions, channels etc.
Another thing i find sometimes messy is the left hand option section once you click on Teams Chat like @mentions, channels etc.
What problems is the product solving and how is that benefiting you?
We would have separate platforms to execute training, collaborate and communicate, but with everything in one platform, learner experience is simpler, and we removed administrative burden instead of having to navigate multiple platforms.
Using interactive features like polls, whiteboards, and AI-generated recaps are ensuring the learners are engaged during the session and afterwards. We have seen increased completion rates and the speed at which, learners apply job skills.
Using interactive features like polls, whiteboards, and AI-generated recaps are ensuring the learners are engaged during the session and afterwards. We have seen increased completion rates and the speed at which, learners apply job skills.
Industrial Automation
Zoom Workplace - Review
Reviewed on Sep 02, 2025
Review provided by G2
What do you like best about the product?
Easy connectivity with team members for a quick video conference, clear audio and video quality.
What do you dislike about the product?
My dislike is there are more features in zoom workspace sometimes it make user experience complicated and mainly the limitations on free version like 40minutes limited meet time etc,.
What problems is the product solving and how is that benefiting you?
Zoom Workplace makes staying connected with my team really easy. Whether I’m working from home or the office, I can chat, join meetings, share notes, and collaborate all in one place. It saves me time and helps me stay organized, so I can focus on getting work done without any hassle.
Radha D.
Service now technical consultant
Reviewed on Sep 02, 2025
Review provided by G2
What do you like best about the product?
It is good to connect with team virtual and share screen
What do you dislike about the product?
Nothing is bad about zoom workplace, it is Good
What problems is the product solving and how is that benefiting you?
To quickly connect
Amytes G.
Zoom in to our team
Reviewed on Sep 02, 2025
Review provided by G2
What do you like best about the product?
Most helpful in using zoom is it is a user friendly and you can use it anytime anywhere.
What do you dislike about the product?
So far since I am using Zoom I don't see any downfall using this
What problems is the product solving and how is that benefiting you?
Arranging meetings with teammate is been easy to us since were using zoom.