Sold by: Zoom Communications, Inc.Â
Deployed on AWS
Zoom helps consolidate communications, connect people, and improve collaboration in the boardroom, classroom, operating room, and everywhere in between.
4.7
Overview
Zoom Workplace helps enable more meaningful teamwork by bundling Zoom AI Companion, Team Chat, Phone, Meetings, Whiteboard, and more. An all-in-one solution for internal and external communications and collaboration powered by AI can help you save time, reduce costs, and increase productivity. Choose the right plan for your unique needs, scale to support growth, and customize with optional add-ons. View Zoom Workplace plans and capabilities here - https://www.zoom.com/en/products/collaboration-tools/Â
Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that support customer loyalty. To learn more about Zoom products, visit our website https://zoom.us .
For custom pricing, EULA, or a private contract, please contact sales (https://www.zoom.com/en/contact/contact-sales/Â ) for a private offer.
Highlights
- Zoom Workplace: Enhance the way you work with integrated workflows across Zoom products and third-party apps. Help simplify management with a single admin portal.
- Zoom Contact Center: Intelligent self-service and routing. Designed to provide instant, accurate resolution 24/7 and reduce call volume with a conversational AI chatbot.
- Complementary products: Add Zoom Revenue Accelerator to help improve collaboration among sales teams and promote customer engagement.
Details
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Delivery method
Deployed on AWS
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You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Buyer guide
Gain valuable insights from real users who purchased this product, powered by PeerSpot.
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Zoom Workplace Business Plus | Up to 100 users | $53,440.00 |
Vendor refund policy
If you cancel, you will not be billed for any additional terms of service, and service will continue until the end of the current Subscription Term. If you cancel, you will not receive a refund for any service already paid for. Additional Support: Zoom Technical Support - https://support.zoom.us/hc/en-us/articles/201362003-Contact-Zoom-Support Zoom Community - https://community.zoom.com/Â
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Search our knowledge base, troubleshoot issues, or sign in with your Zoom account to open a support ticket.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
Top
25
In Collaboration & Productivity
Top
25
In Contact Center
Top
50
In Project Management
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Communication Platform
Unified communication solution integrating video meetings, team chat, phone, and whiteboard collaboration
AI Collaboration
AI-powered companion providing intelligent assistance and workflow optimization across communication tools
Contact Center Technology
Advanced customer interaction platform with conversational AI chatbot and intelligent routing capabilities
Workflow Integration
Seamless integration with third-party applications and single administrative management portal
Multi-Modal Communication
Support for diverse communication modes including video, audio, text, and collaborative whiteboarding
Cloud Communication Platform
AI-powered cloud platform integrating phone, messaging, video, contact center, and virtual events capabilities
Omnichannel Contact Center
Supports customer interactions across voice and over 20 digital touchpoints with AI-driven engagement tools
Communication Integration
Seamless integration capabilities with multiple business productivity platforms and tools
AI-Enhanced Communication Tools
Advanced AI features including transcripts, summaries, and intelligent meeting recordings for video communications
High Availability Infrastructure
Enterprise-grade communication infrastructure with 99.999% uptime service level agreement
Collaboration Translation
Real-time auto-translation functionality embedded across messaging, documents, and meetings for multilingual communication
Mobile Workflow Platform
Comprehensive mobile-first design supporting digitized work processes for both office and deskless teams
Custom Workplace Configuration
Configurable workplace environment with role-based access and customizable tool provisioning
Database Management
Native database platform enabling custom business application development and workflow automation without coding requirements
Cross-Platform Integration
Consolidated work platform integrating multiple productivity tools including messenger, documents, calendar, meetings, and email into single application
Standard contract
No
No
Customer reviews
Logistics and Supply Chain
Effortless Meetings and Seamless Collaboration
Reviewed on Dec 11, 2025
Review provided by G2
What do you like best about the product?
What I appreciate most about Zoom Workplace is the smoothness and reliability of its meetings. The audio and video quality are consistently strong, and joining or hosting a meeting is straightforward, with minimal setup required. I also value having everything centralized—chat, meetings, scheduling, and collaboration tools—which helps keep things organized. Overall, it really simplifies daily communication.
What do you dislike about the product?
sometimes it takes a little too long to load.
What problems is the product solving and how is that benefiting you?
Zoom Workplace helps solve the problem of staying connected with teams, especially when everyone isn’t in the same location. It makes meetings, chats, and collaboration easy to manage in one place. I don’t have to switch between different tools just to communicate, and it keeps everything organized. Overall, it helps me stay in sync with my team and makes remote collaboration a lot smoother.
Legal Services
Seamless App Sync and Effortless Scheduling
Reviewed on Dec 11, 2025
Review provided by G2
What do you like best about the product?
It allows you to sync with other apps in order to show your availability or automatically send through after a meeting.
What do you dislike about the product?
Sometimes when they roll out their updates, the updates don't actually help or can make it run slowly.
What problems is the product solving and how is that benefiting you?
Being able to meet clients virtually instead of in person. This allows us to connect to more people.
Christian N.
A Reliable and Comprehensive Collaboration Platform for Modern Teams
Reviewed on Dec 11, 2025
Review provided by G2
What do you like best about the product?
What I like best about Zoom Workplace is its overall reliability and ease of use. The platform is incredibly intuitive, even for non-technical users, and meetings can be joined with just a single click. The video and audio quality are consistently stable, even in environments with average bandwidth. I also appreciate the seamless integration of different tools—chat, meetings, phone, whiteboard, and calendars—into a single unified workspace. This reduces the need to switch between multiple applications and significantly improves productivity. The AI Meeting Assistant is another strong point, providing accurate meeting summaries and action items that save a lot of time during follow-ups.
What do you dislike about the product?
While Zoom Workplace performs very well overall, there are a few areas that could be improved. The desktop client still feels slightly heavy during long sessions, especially when running multiple features like whiteboards and screen sharing simultaneously. Some advanced admin settings are also buried behind several menus, making them harder to find for first-time administrators. Additionally, integrations with certain third-party enterprise tools sometimes require additional configuration steps that aren’t always well documented. Pricing for some add-on features could be more competitive compared to other UCaaS platforms.
What problems is the product solving and how is that benefiting you?
Zoom Workplace allows our team to centralize communication and collaboration in one environment. Before adopting it, we relied on several disconnected tools—one for chat, another for video meetings, another for scheduling—which caused fragmentation and lost productivity. With Zoom, everything is unified and synced, which has dramatically reduced wasted time and improved coordination. The AI features help streamline documentation and follow-ups, saving hours each week. Remote and hybrid employees also benefit from reliable video conferencing and screen sharing, ensuring that all team members remain aligned regardless of where they work.
Keomi Lynnette A.
Empowers Remote Work Seamlessly with Zoom
Reviewed on Dec 11, 2025
Review provided by G2
What do you like best about the product?
To be able to work from home through using zoom
What do you dislike about the product?
There is nothing I dislike about zoom workplace.
What problems is the product solving and how is that benefiting you?
It’s so useful especially during Covid
Shakila Bee S.
Seamless Collaboration and Effortless Meetings with Zoom Workplace
Reviewed on Dec 11, 2025
Review provided by G2
What do you like best about the product?
The platform offers high-quality video and audio, smooth screen sharing, and strong collaboration tools like Whiteboard, Team Chat, and AI Companion. It’s easy for anyone to join meetings, even with low bandwidth, and the integrations with Outlook and Google Calendar make scheduling effortless. Features like breakout rooms, meeting recordings, and virtual backgrounds enhance both productivity and user experience. Overall, Zoom Workplace provides a seamless, secure, and user-friendly environment for everyday communication and hybrid work.
What do you dislike about the product?
Nothing as of now, everything is going well and good.
What problems is the product solving and how is that benefiting you?
Zoom Workplace is solving major communication and collaboration challenges by providing a reliable platform for virtual meetings, remote teamwork, and real-time interaction. It removes barriers caused by distance, reduces travel time, and allows teams to connect instantly from any location. Features like screen sharing, chat, whiteboard, and AI tools make discussions more productive and keep everyone aligned.