Sold by: Zoom Communications, Inc.
Deployed on AWS
Zoom helps consolidate communications, connect people, and improve collaboration in the boardroom, classroom, operating room, and everywhere in between.
4.6
Overview
Zoom Workplace helps enable more meaningful teamwork by bundling Zoom AI Companion, Team Chat, Phone, Meetings, Whiteboard, and more. An all-in-one solution for internal and external communications and collaboration powered by AI can help you save time, reduce costs, and increase productivity. Choose the right plan for your unique needs, scale to support growth, and customize with optional add-ons. View Zoom Workplace plans and capabilities here - https://www.zoom.com/en/products/collaboration-tools/
Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that support customer loyalty. To learn more about Zoom products, visit our website https://zoom.us .
For custom pricing, EULA, or a private contract, please contact sales (https://www.zoom.com/en/contact/contact-sales/ ) for a private offer.
Highlights
- Zoom Workplace: Enhance the way you work with integrated workflows across Zoom products and third-party apps. Help simplify management with a single admin portal.
- Zoom Contact Center: Intelligent self-service and routing. Designed to provide instant, accurate resolution 24/7 and reduce call volume with a conversational AI chatbot.
- Complementary products: Add Zoom Revenue Accelerator to help improve collaboration among sales teams and promote customer engagement.
Details
Sold by
Delivery method
Deployed on AWS
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Features and programs
Trust Center
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Buyer guide
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Zoom Workplace Business Plus | Up to 100 users | $53,440.00 |
Vendor refund policy
If you cancel, you will not be billed for any additional terms of service, and service will continue until the end of the current Subscription Term. If you cancel, you will not receive a refund for any service already paid for. Additional Support: Zoom Technical Support - https://support.zoom.us/hc/en-us/articles/201362003-Contact-Zoom-Support Zoom Community - https://community.zoom.com/
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Search our knowledge base, troubleshoot issues, or sign in with your Zoom account to open a support ticket.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Unified Communication Platform
Integrated workflows across meetings, team chat, phone, and whiteboard capabilities bundled into a single all-in-one solution for internal and external communications.
AI-Powered Assistance
Zoom AI Companion integrated into the platform to enhance productivity and automate workflows.
Centralized Administration
Single admin portal for simplified management and configuration across all integrated products and services.
Intelligent Contact Center
Conversational AI chatbot for self-service support and intelligent call routing designed to provide 24/7 resolution and reduce call volume.
Third-Party Integration
Support for integrating and connecting with third-party applications to extend platform capabilities and enhance workflows.
AI-Powered Communication Platform
Cloud-based communications platform with AI-driven tools for phone, messaging, video, contact center, and virtual events capabilities.
Omnichannel Contact Center
Contact center solution supporting voice and over 20 digital touchpoints for customer engagement across multiple channels.
Video Meeting and Recording Capabilities
Video meeting functionality with AI-powered transcripts, summaries, and recording features for virtual, hybrid, and onsite events.
System Reliability and Uptime
99.999% uptime SLA guaranteeing uninterrupted communications and service availability.
Third-party Integration Support
Seamless integration capabilities with popular business tools and platforms to enhance workflow and maintain communication continuity.
Unified Communication and Collaboration Platform
Consolidates Messenger, Docs, Calendar, Meetings, Emails, and OKRs into a single application to eliminate context switching between multiple tools.
Real-time Auto-translation Capability
Embedded auto-translation functionality across Messenger, Docs, and Meetings enabling seamless communication across multiple languages and time zones.
Mobile-first Architecture
Comprehensive mobile experience designed to support deskless teams with capabilities for field inspections, inventory tracking, issue submission and management, and business process management.
Low-code Workflow Automation Platform
Lark Base database platform enables creation of custom business applications and automation of workflows without requiring coding expertise.
Role-based Customization and Access Control
Supports customization by industry and role with differentiated workplace configurations to provide targeted access to tools and resources for each employee.
Standard contract
No
No
Customer reviews
Antawn E.
Versatile Meeting Solution, Room for UI Improvement
Reviewed on Jun 26, 2026
Review provided by G2
What do you like best about the product?
I like that there are a lot of different options available with Zoom Workplace, which is really helpful for us. We can assign different owners of events, making it easier if someone is terminated, as switching the owner is simple. One of my favorite features is Zoom Phone. It allows us to contact scholars or vendors using a Zoom phone number instead of our personal numbers, maintaining professionalism. It's helpful because we frequently speak with scholars, and having that Zoom phone number helps in maintaining a level of professionalism while providing them an avenue to reach out to us directly.
What do you dislike about the product?
I think one of the main things that could be improved is that it can be a bit hard to navigate. There's a lot of information in one setting, and there's so many different services that they offer. There's, like, nonprofit accounts, educational accounts. There's, like, so many things. I think if there was a quick learning course, that would be really helpful. Especially when we're onboarding a new HR employee. If they're able to quickly learn about this platform, it'd be really helpful to us, and it'd save us a lot of training time.
What problems is the product solving and how is that benefiting you?
I use Zoom Workplace for virtual meetings in our hybrid environment, enabling us to meet and schedule events regardless of location. It helps us maintain professionalism with features like Zoom phone, providing a dedicated number for communication.
Julia G.
Stable and Efficient Communications, But With Some Failures
Reviewed on Jun 25, 2026
Review provided by G2
What do you like best about the product?
I like Zoom Workplace because it has a good interface and I can easily have chat rooms. I enjoy the good communication and stability in video conferences, without interruptions. I love being able to share screens and designs while being seen from another country or state. Additionally, the initial setup was very easy and simple.
What do you dislike about the product?
There are times when it bugs and doesn't allow quick connection.
What problems is the product solving and how is that benefiting you?
I use Zoom Workplace for meetings with colleagues, and it makes it easy for me to share screens and designs. It has good communication without interruptions in video conferences, and its interface allows creating chat rooms easily.
Higher Education
Easy Setup, Top-Notch Call Quality, and Great Support
Reviewed on Jun 24, 2026
Review provided by G2
What do you like best about the product?
It is easy to set up, before getting the package from the workplace, I personally purchased and used for different work meetings, instant calls etc. The app support is great. Also, I can purchase the cloud storage as add-ons which is great. The call quality was top notch. The UI loke cleaned to me.
What do you dislike about the product?
The pricing is very high. Sometimes, when I do not need to use, I still had to pay, so there can be some pay as you go system.
What problems is the product solving and how is that benefiting you?
It is helping me to set my meeting even when I am out of work location. Also, all work meetings can be saved so that I can take a look back at the important information in a previous meeting. I used to work with Workplace and Calender too. The AI features are truly good and I was able to integrate with Onedrive too.
amol h.
Professional Networking for the Whole Organization
Reviewed on Jun 24, 2026
Review provided by G2
What do you like best about the product?
A good, professional networking application for the entire organization.
What do you dislike about the product?
Compared to other applications, I feel that some features are still missing.
What problems is the product solving and how is that benefiting you?
We can connect remotely with all our team members in one application, which makes it easier for us to communicate and take business decisions.
Information Technology and Services
Reliable Zoom Features: Recording, AI Companion, and Guest Polls
Reviewed on Jun 23, 2026
Review provided by G2
What do you like best about the product?
Zoom recording, AI companion and guest polls
What do you dislike about the product?
Nothing - it's a reliable product and I don't dislike anything.
What problems is the product solving and how is that benefiting you?
AI companion has helped capture next steps for meetings