Sold by: Zoom Communications, Inc.
Deployed on AWS
Zoom helps consolidate communications, connect people, and improve collaboration in the boardroom, classroom, operating room, and everywhere in between.
4.6
Overview
Zoom Workplace helps enable more meaningful teamwork by bundling Zoom AI Companion, Team Chat, Phone, Meetings, Whiteboard, and more. An all-in-one solution for internal and external communications and collaboration powered by AI can help you save time, reduce costs, and increase productivity. Choose the right plan for your unique needs, scale to support growth, and customize with optional add-ons. View Zoom Workplace plans and capabilities here - https://www.zoom.com/en/products/collaboration-tools/
Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that support customer loyalty. To learn more about Zoom products, visit our website https://zoom.us .
For custom pricing, EULA, or a private contract, please contact sales (https://www.zoom.com/en/contact/contact-sales/ ) for a private offer.
Highlights
- Zoom Workplace: Enhance the way you work with integrated workflows across Zoom products and third-party apps. Help simplify management with a single admin portal.
- Zoom Contact Center: Intelligent self-service and routing. Designed to provide instant, accurate resolution 24/7 and reduce call volume with a conversational AI chatbot.
- Complementary products: Add Zoom Revenue Accelerator to help improve collaboration among sales teams and promote customer engagement.
Details
Sold by
Delivery method
Deployed on AWS
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Features and programs
Trust Center
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Buyer guide
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Zoom Workplace Business Plus | Up to 100 users | $53,440.00 |
Vendor refund policy
If you cancel, you will not be billed for any additional terms of service, and service will continue until the end of the current Subscription Term. If you cancel, you will not receive a refund for any service already paid for. Additional Support: Zoom Technical Support - https://support.zoom.us/hc/en-us/articles/201362003-Contact-Zoom-Support Zoom Community - https://community.zoom.com/
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Search our knowledge base, troubleshoot issues, or sign in with your Zoom account to open a support ticket.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Unified Communication Platform
Integrated workflows across meetings, team chat, phone, and whiteboard capabilities bundled into a single all-in-one solution for internal and external communications.
AI-Powered Assistance
Zoom AI Companion integrated into the platform to enhance productivity and automate workflows.
Centralized Administration
Single admin portal for simplified management and configuration across all integrated products and services.
Intelligent Contact Center
Conversational AI chatbot for self-service support and intelligent call routing designed to provide 24/7 resolution and reduce call volume.
Third-Party Integration
Support for integrating and connecting with third-party applications to extend platform capabilities and enhance workflows.
AI-Powered Communication Platform
Cloud-based communications platform with AI-driven tools for phone, messaging, video, contact center, and virtual events capabilities.
Omnichannel Contact Center
Contact center solution supporting voice and over 20 digital touchpoints for customer engagement across multiple channels.
Video Meeting and Recording Capabilities
Video meeting functionality with AI-powered transcripts, summaries, and recording features for virtual, hybrid, and onsite events.
System Reliability and Uptime
99.999% uptime SLA guaranteeing uninterrupted communications and service availability.
Third-party Integration Support
Seamless integration capabilities with popular business tools and platforms to enhance workflow and maintain communication continuity.
Unified Communication and Collaboration Platform
Consolidates Messenger, Docs, Calendar, Meetings, Emails, and OKRs into a single application to eliminate context switching between multiple tools.
Real-time Auto-translation Capability
Embedded auto-translation functionality across Messenger, Docs, and Meetings enabling seamless communication across multiple languages and time zones.
Mobile-first Architecture
Comprehensive mobile experience designed to support deskless teams with capabilities for field inspections, inventory tracking, issue submission and management, and business process management.
Low-code Workflow Automation Platform
Lark Base database platform enables creation of custom business applications and automation of workflows without requiring coding expertise.
Role-based Customization and Access Control
Supports customization by industry and role with differentiated workplace configurations to provide targeted access to tools and resources for each employee.
Standard contract
No
No
Customer reviews
Computer Software
Made Remote Meetings Much Easier
Reviewed on Jun 05, 2026
Review provided by G2
What do you like best about the product?
What i like the most is that it just works. setting up meetings is simple, the call quality is good, and it's easy for everyone on the team to use.
What do you dislike about the product?
Sometimes meeting take a moment to connect, and a few settings can be confusing when you're trying to change them quickly. We also had occasional issues with screen sharing.
What problems is the product solving and how is that benefiting you?
It helped us handle meetings with remote team members and clients more easily. Communication became quicker, and we could collaborate without needing to be in the office.
Jonathan P.
Effortless Client Meetings, Highly Recommended
Reviewed on Jun 05, 2026
Review provided by G2
What do you like best about the product?
I like Zoom Workplace for its ease of use, which helps me with client meetings by bridging the gap between distance. I'm really happy with all aspects of it and don't have any complaints. The initial setup was very easy, making it convenient to get started.
What do you dislike about the product?
have no complaints. every part of the product has been phenomenal.
What problems is the product solving and how is that benefiting you?
Zoom Workplace bridges the gap between distance for client meetings, making it easy to use.
Adam M.
Stable, Straightforward Video Conferencing That Just Works
Reviewed on Jun 05, 2026
Review provided by G2
What do you like best about the product?
One of the original and best dedicated video conferencing platforms. It became a household name during the pandemic and now is more stable than Teams, especially with large audience. It can be used onver the web or in the app. The UI is straightforward and uncluttered, without any unnecessary gimmicks like some competitor products.
What do you dislike about the product?
As a standalone meeting platform it is great, but competitors like Teams integrate with the office 365 platofrm better and enable documents to be shared. This is a bit of a weak point for Zoom. There are filters and backgrounds, some questionalble for professional use which is the main market.
What problems is the product solving and how is that benefiting you?
With larger cross-org announcments from senior leaders, all hands meetings etc, this is much more stable than Teams. We use that for day-to day comms but it freezes and becomes buggy with a very large audience over 1000. We sometimes invite guest speakers to present, when we use Zoom to benefit from the smooth, reliable experience.
SOMYA A.
Seamless Collaboration That Keeps My Daily Work in One Place
Reviewed on Jun 05, 2026
Review provided by G2
What do you like best about the product?
It keeps everything I need for daily work in one place. Joining meetings is quick, collaboration feels seamless, and I rarely face connectivity or audio issues, which helps me stay focused and productive throughout the day.
What do you dislike about the product?
some advanced features can take time to learn, especially for new users.
What problems is the product solving and how is that benefiting you?
It makes meetings, file sharing, and team discussions more efficient, helping us stay connected and complete tasks faster.
Financial Services
Get stuff done, with Zoom for business. Unless it crashes or they remove gifs.
Reviewed on Jun 04, 2026
Review provided by G2
What do you like best about the product?
It's efficient in getting Zoom chats and collaboration done. Effective and clear to understand where chats are, phone options, and different tabs.
Boy does it sometimes completely lock up and just sit there, or completely crash though. Good ol' zoom being its normal self I guess.
Boy does it sometimes completely lock up and just sit there, or completely crash though. Good ol' zoom being its normal self I guess.
What do you dislike about the product?
Crashes, and the gifs disappearing. No longer being able to easily insert photos into conversations.
What problems is the product solving and how is that benefiting you?
Able to easily onboard users with a single login for communication services, chat, video, phone, and remote desktop.