Sold by: Zoom Communications, Inc.
Deployed on AWS
Zoom helps consolidate communications, connect people, and improve collaboration in the boardroom, classroom, operating room, and everywhere in between.
4.6
Overview
Zoom Workplace helps enable more meaningful teamwork by bundling Zoom AI Companion, Team Chat, Phone, Meetings, Whiteboard, and more. An all-in-one solution for internal and external communications and collaboration powered by AI can help you save time, reduce costs, and increase productivity. Choose the right plan for your unique needs, scale to support growth, and customize with optional add-ons. View Zoom Workplace plans and capabilities here - https://www.zoom.com/en/products/collaboration-tools/
Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that support customer loyalty. To learn more about Zoom products, visit our website https://zoom.us .
For custom pricing, EULA, or a private contract, please contact sales (https://www.zoom.com/en/contact/contact-sales/ ) for a private offer.
Highlights
- Zoom Workplace: Enhance the way you work with integrated workflows across Zoom products and third-party apps. Help simplify management with a single admin portal.
- Zoom Contact Center: Intelligent self-service and routing. Designed to provide instant, accurate resolution 24/7 and reduce call volume with a conversational AI chatbot.
- Complementary products: Add Zoom Revenue Accelerator to help improve collaboration among sales teams and promote customer engagement.
Details
Sold by
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Trust Center
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Buyer guide
Gain valuable insights from real users who purchased this product, powered by PeerSpot.
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Zoom Workplace Business Plus | Up to 100 users | $53,440.00 |
Vendor refund policy
If you cancel, you will not be billed for any additional terms of service, and service will continue until the end of the current Subscription Term. If you cancel, you will not receive a refund for any service already paid for. Additional Support: Zoom Technical Support - https://support.zoom.us/hc/en-us/articles/201362003-Contact-Zoom-Support Zoom Community - https://community.zoom.com/
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Search our knowledge base, troubleshoot issues, or sign in with your Zoom account to open a support ticket.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Unified Communication Platform
Integrated workflows across meetings, team chat, phone, and whiteboard capabilities bundled into a single all-in-one solution for internal and external communications.
AI-Powered Assistance
Zoom AI Companion integrated into the platform to enhance productivity and automate workflows.
Centralized Administration
Single admin portal for simplified management and configuration across all integrated products and services.
Intelligent Contact Center
Conversational AI chatbot for self-service support and intelligent call routing designed to provide 24/7 resolution and reduce call volume.
Third-Party Integration
Support for integrating and connecting with third-party applications to extend platform capabilities and enhance workflows.
AI-Powered Communication Platform
Cloud-based communications platform with AI-driven tools for phone, messaging, video, contact center, and virtual events capabilities.
Omnichannel Contact Center
Contact center solution supporting voice and over 20 digital touchpoints for customer engagement across multiple channels.
Video Meeting and Recording Capabilities
Video meeting functionality with AI-powered transcripts, summaries, and recording features for virtual, hybrid, and onsite events.
System Reliability and Uptime
99.999% uptime SLA guaranteeing uninterrupted communications and service availability.
Third-party Integration Support
Seamless integration capabilities with popular business tools and platforms to enhance workflow and maintain communication continuity.
Unified Communication and Collaboration Platform
Consolidates Messenger, Docs, Calendar, Meetings, Emails, and OKRs into a single application to eliminate context switching between multiple tools.
Real-time Auto-translation Capability
Embedded auto-translation functionality across Messenger, Docs, and Meetings enabling seamless communication across multiple languages and time zones.
Mobile-first Architecture
Comprehensive mobile experience designed to support deskless teams with capabilities for field inspections, inventory tracking, issue submission and management, and business process management.
Low-code Workflow Automation Platform
Lark Base database platform enables creation of custom business applications and automation of workflows without requiring coding expertise.
Role-based Customization and Access Control
Supports customization by industry and role with differentiated workplace configurations to provide targeted access to tools and resources for each employee.
Standard contract
No
No
Customer reviews
Ashish S.
Trusted, Professional Tools with a Polished Interface
Reviewed on May 30, 2026
Review provided by G2
What do you like best about the product?
It gives me all the needed tools that i need at the time of my work. It is an old company for me so I can trust this company on my own.And the interface and design is so professional that helps to create professional envioronment.
What do you dislike about the product?
The thing that i hate about zoom is the large number of memebers meeting on one place , sometime it creates chaos in meetings. And also the layout of it can be more creative.
What problems is the product solving and how is that benefiting you?
Before using zoom i was suffering for managing my meetings and other work but when i started using zoom workplace ,it reduced my stress of wandering on different plateform. Now i am able to manage almost all my work on zoom.
Puspak kumar m.
Easy Peer Connections and Hassle-Free Document Sharing
Reviewed on May 30, 2026
Review provided by G2
What do you like best about the product?
We can connect with our peers , near & dear with ease and also we can share any documents without any hassle
What do you dislike about the product?
Some times it gets hanged and adding people after the meeting started is bit difficult
What problems is the product solving and how is that benefiting you?
Connectivity with video call and sharing bit easier than microsoft team.
Karthick P.
Reliable All-in-One Collaboration With Zoom Workplace
Reviewed on May 29, 2026
Review provided by G2
What do you like best about the product?
Zoom Workplace is an multiple collaboration tools which helps to perform chat, join meeting, share document and even manage task all in one platform to perform both simplified and complicated task management
Reliable video meeting platform with better unified experience with real time collaboration
Reliable video meeting platform with better unified experience with real time collaboration
What do you dislike about the product?
Some time performance is lag when we use all chat, videos and docs all in one time the entire system slow down
The notification part is overload and distracting while in the video meeting
The notification part is overload and distracting while in the video meeting
What problems is the product solving and how is that benefiting you?
There are many ways Zoom workplace benefiting us to overcome many problems
Improves team productivity with faster communication and quick decision making
Better teamwork through real time collaboration features
Improves team productivity with faster communication and quick decision making
Better teamwork through real time collaboration features
swarnika g.
The ideal all in one platform to connect, collabe and record.
Reviewed on May 29, 2026
Review provided by G2
What do you like best about the product?
It's the best platform for any type of meeting, either internal or external, we can easily record the call in both audio and video formats. This really helps to keep a record of the meeting.
This improved my projects, as I am a manager in a creative agency, so if some details are missed from my side, I can checkit agin on recording.
This improved my projects, as I am a manager in a creative agency, so if some details are missed from my side, I can checkit agin on recording.
What do you dislike about the product?
Sometimes my meeting is extended by 10-15 min. We can't extend the time. The call gets disconnected after half an hour. This is the issue I have faced many times.
What problems is the product solving and how is that benefiting you?
It's providing the meeting recording, which helps me create the meeting notes easily.
Darshana K.
Very User-Friendly App with Easy-to-Understand Features
Reviewed on May 29, 2026
Review provided by G2
What do you like best about the product?
It’s very user-friendly, and the features are easy to understand, which makes the app convenient to use.
What do you dislike about the product?
When I need to access a meeting for an emergency, it keeps asking for too many details, which can sometimes be inconvenient.
What problems is the product solving and how is that benefiting you?
It makes the connectivity super easy. Where you at doesn't matter. On important basis you can join people over call and delivery the information quickly. In less time.