Sold by: RingCentral
Deployed on AWS
RingCentral is the leading AI-powered cloud communications platform offering seamless phone, messaging, video, contact center, and virtual events solutions. Trusted by over 400,000 businesses worldwide, RingCentral enhances productivity and collaboration with reliable, secure, and easy-to-use tools. Elevate your business communications with RingCentral's innovative and comprehensive solutions.
4.2
Overview
RingCentral is the premier AI-powered cloud communications platform that revolutionizes the way businesses connect and collaborate. Offering an all-in-one solution, RingCentral integrates phone, messaging, video, contact center, and virtual events capabilities to provide seamless communication experiences. Trusted by over 400,000 businesses worldwide, RingCentral ensures that your business communications are reliable, secure, and efficient.
Key Features:
- AI-Powered Cloud Communications: Experience the future of business communication with AI-driven tools that enhance efficiency and customer engagement.
- Omni-channel Contact Center: With RingCX, connect with your customers across voice and over 20 digital touch points, ensuring a consistent and engaging customer experience.
- Reliable and Secure: RingCentral offers a 99.999% uptime SLA, guaranteeing uninterrupted communications and top-tier security for your business operations.
- Video Meetings and Virtual Events: Host smarter video meetings with AI-powered transcripts, summaries, and recordings. Manage comprehensive virtual, hybrid, and onsite events with ease.
- Integration with Popular Tools: Seamlessly integrate with platforms to enhance your workflow and maintain smooth communication across all your business tools.
Why Choose RingCentral?
RingCentral is recognized as a leader in cloud communications, offering an easy-to-use, scalable solution that meets the needs of businesses of all sizes. With AI-powered innovations and a commitment to reliability, RingCentral is the trusted choice for enhancing productivity and fostering seamless, secure communications.
Elevate your business communications with RingCentral's innovative and comprehensive solutions. Experience the future of cloud communications with AI-powered efficiency and reliability.
Highlights
- AI-Powered Cloud Communications: Enhance productivity with RingCentral's AI-driven phone, messaging, video, contact center, and virtual events solutions, designed for seamless business communication.
- Reliable and Secure: Trusted by over 400,000 businesses worldwide, RingCentral offers a 99.999% uptime SLA, ensuring uninterrupted and secure communications.
- Comprehensive Omnichannel Support: Connect with customers across voice and 20+ digital touchpoints with RingCX, our AI-first contact center solution that simplifies and enhances customer interactions.
Details
Sold by
Delivery method
Deployed on AWS
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Core | Up to 1000 users with reliable core phone system | $240,000.00 |
Advanced | Up to 1000 users with the supercharged phone system | $300,000.00 |
Ultra | Up to 1000 users with powerful telephony, video, chat, SMS and fax | $420,000.00 |
Vendor refund policy
No refunds
Legal
Vendor terms and conditions
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Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
https://support.ringcentral.com/ 1 (888) 898-4591
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
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25
In Contact Center
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10
In Contact Center, CRM
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25
In Healthcare & Life Sciences, Contact Center, Financial Services
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
AI-Powered Communication Platform
Cloud-based communications platform with AI-driven tools for phone, messaging, video, contact center, and virtual events capabilities.
Omnichannel Contact Center
Contact center solution supporting voice and over 20 digital touchpoints for customer engagement across multiple channels.
Video Meeting and Recording Capabilities
Video meeting functionality with AI-powered transcripts, summaries, and recording features for virtual, hybrid, and onsite events.
System Reliability and Uptime
99.999% uptime SLA guaranteeing uninterrupted communications and service availability.
Third-party Integration Support
Seamless integration capabilities with popular business tools and platforms to enhance workflow and maintain communication continuity.
Omnichannel Communication Platform
Unified communications across voice, chat, email, and social channels with cloud-based contact center software.
AI-Powered Customer Journey Analytics
Sentiment analysis and customer journey analytics capabilities to deliver proactive, predictive, and hyper-personalized experiences across channels.
Microservices-Based Architecture
API-first development with microservices-based architecture built on AWS enabling rapid innovation and agility.
Workforce Engagement Management
Advanced tools for workforce engagement management to optimize employee productivity and engagement.
Composable CX Platform
All-in-one composable platform with productized capabilities including Core, Digital, AI, and WEM components with marketplace and ecosystem integration.
Omnichannel Routing and Orchestration
Seamlessly orchestrates customer service workflows across multiple channels with AI-powered routing that intelligently guides customers through personalized journeys between self-service and agent-assisted experiences.
AI-Powered Conversational Automation
Delivers AI conversational bots and proactive outreach capabilities for self-service interactions, trained on the industry's largest customer experience dataset.
Real-Time Agent Guidance and Analytics
Provides real-time information, guidance, and actionable insights to agents during interactions, combined with workforce optimization and performance analytics for continuous improvement.
Cloud-Native Open Architecture
Built on an enterprise-grade, cloud-native platform with extensible open framework enabling seamless integrations, rapid deployment, and global scalability with embedded security.
Unified Knowledge Management and Digital Entry Points
Integrates knowledge management across digital entry points including websites, mobile apps, and search interfaces to enable data-driven self-service and personalized customer experiences.
Validated by AWS Marketplace
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GDPR
HIPAA
ISO/IEC 27001
PCI DSS
SOC 2 Type 2
No security profile
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No security profile
Standard contract
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Customer reviews
Marta K.
One platform that finally replaced several communication tools
Reviewed on Jul 24, 2026
Review provided by G2
What do you like best about the product?
The biggest advantage has been reducing the number of applications we use throughout the day. Calls, team messaging, voicemail, and video meetings are all in one place, so switching between tools is no longer part of the workflow.
What do you dislike about the product?
The platform includes a lot of functionality, so it can take a while to discover everything that's available. I would also like the reporting section to offer more customization for tracking team performance.
What problems is the product solving and how is that benefiting you?
Our communication setup used to be spread across different applications, making it difficult to keep conversations organized. Employees were often switching between messaging apps, separate phone systems, and meeting software.
Alex B.
Excellent Support, but Not Yet Sleek or User-Friendly
Reviewed on Jul 23, 2026
Review provided by G2
What do you like best about the product?
Customer service and tech support is very good!
What do you dislike about the product?
It does not feel very sleek or user friendly. It took a few weeks for my team to transition and even then still took some time to learn all of the features. Still glitchy at times as well.
What problems is the product solving and how is that benefiting you?
It does combine text and calls into one interface. So it does help with housing everything into one place.
Ronnie V.
Streamlined and Feature-Rich, with a Bit of a Learning Curve
Reviewed on Jul 22, 2026
Review provided by G2
What do you like best about the product?
Many features and how the app is streamilned.
What do you dislike about the product?
Due to so many features, it's a bit of a learning curve.
What problems is the product solving and how is that benefiting you?
Same application across all platforms
Yerai N.
Reliable cloud phone system
Reviewed on Jul 20, 2026
Review provided by G2
What do you like best about the product?
Call flip feature lets you instantly transfer a conversation from my desk phone to my mobile phone device when it's active. Incoming calls are automatically transcribed by Visual voicemail with an amazing degree of accuracy. It's as simple as a few clicks to customize the multi level interactive voice response routing.
What do you dislike about the product?
The application used in the background requires a large amount of memory resources for the desktop. The process of getting archived call recordings older than 90 days is an extremely manual one.
What problems is the product solving and how is that benefiting you?
Emergency freight tracking requests are immediately passed to available dispatchers on days off from work. The main communication centre is a total replacement of three distinct legacy applications supporting phone and messaging. Managers listen to customer service calls and have immediate access to identified training gaps.
Anonymous
Streamlined Communication with Minor Hiccups
Reviewed on Jul 17, 2026
Review provided by G2
What do you like best about the product?
I like the ability to send and receive text messages, which allows me to quickly get information from clients. It's particularly handy when I have a simple question or need to remind someone about something, like when payroll is due. Clients seem more comfortable with texting and can respond more quickly, even while they're on jobs. I also appreciate that RingEX lets us correspond with clients on the phone or desktop without needing to use our personal numbers. Setting up a call queue schedule is helpful as it lets us coordinate our days off while ensuring the phones are always answered. Although the initial setup was a bit overwhelming due to many settings, I found it relatively easy for such a complex software with numerous functions.
What do you dislike about the product?
It's sometimes a little unclear why certain features aren't working. Error messages don't provide a lot of info. Certain team members don't have physical phones in their offices, and hadn't been assigned numbers. Text and fax were restricted and just gave a 'check in with your admin' message, without any details. Admin was a bit stumped, but we were able to figure it out in the end. It would have been nice if it gave something descriptive like 'messages cannot be sent - you have no assigned number.' A little overwhelming at first. A lot of settings to check over and optimize, but relatively easy for such a complicated software with so many functions.
What problems is the product solving and how is that benefiting you?
RingEX lets us correspond with clients without using personal numbers and sets up a call queue schedule so our phones are always answered and coordinated with our days off.