Sold by: RingCentral
Deployed on AWS
RingCentral is the leading AI-powered cloud communications platform offering seamless phone, messaging, video, contact center, and virtual events solutions. Trusted by over 400,000 businesses worldwide, RingCentral enhances productivity and collaboration with reliable, secure, and easy-to-use tools. Elevate your business communications with RingCentral's innovative and comprehensive solutions.
4.2
Overview
RingCentral is the premier AI-powered cloud communications platform that revolutionizes the way businesses connect and collaborate. Offering an all-in-one solution, RingCentral integrates phone, messaging, video, contact center, and virtual events capabilities to provide seamless communication experiences. Trusted by over 400,000 businesses worldwide, RingCentral ensures that your business communications are reliable, secure, and efficient.
Key Features:
- AI-Powered Cloud Communications: Experience the future of business communication with AI-driven tools that enhance efficiency and customer engagement.
- Omni-channel Contact Center: With RingCX, connect with your customers across voice and over 20 digital touch points, ensuring a consistent and engaging customer experience.
- Reliable and Secure: RingCentral offers a 99.999% uptime SLA, guaranteeing uninterrupted communications and top-tier security for your business operations.
- Video Meetings and Virtual Events: Host smarter video meetings with AI-powered transcripts, summaries, and recordings. Manage comprehensive virtual, hybrid, and onsite events with ease.
- Integration with Popular Tools: Seamlessly integrate with platforms to enhance your workflow and maintain smooth communication across all your business tools.
Why Choose RingCentral?
RingCentral is recognized as a leader in cloud communications, offering an easy-to-use, scalable solution that meets the needs of businesses of all sizes. With AI-powered innovations and a commitment to reliability, RingCentral is the trusted choice for enhancing productivity and fostering seamless, secure communications.
Elevate your business communications with RingCentral's innovative and comprehensive solutions. Experience the future of cloud communications with AI-powered efficiency and reliability.
Highlights
- AI-Powered Cloud Communications: Enhance productivity with RingCentral's AI-driven phone, messaging, video, contact center, and virtual events solutions, designed for seamless business communication.
- Reliable and Secure: Trusted by over 400,000 businesses worldwide, RingCentral offers a 99.999% uptime SLA, ensuring uninterrupted and secure communications.
- Comprehensive Omnichannel Support: Connect with customers across voice and 20+ digital touchpoints with RingCX, our AI-first contact center solution that simplifies and enhances customer interactions.
Details
Sold by
Delivery method
Deployed on AWS
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Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Trust Center
Access real-time vendor security and compliance information through their Trust Center powered by Drata or Vanta. Review certifications and security standards before purchase.
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Core | Up to 1000 users with reliable core phone system | $240,000.00 |
Advanced | Up to 1000 users with the supercharged phone system | $300,000.00 |
Ultra | Up to 1000 users with powerful telephony, video, chat, SMS and fax | $420,000.00 |
Vendor refund policy
No refunds
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
https://support.ringcentral.com/ 1 (888) 898-4591
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
Top
25
In Contact Center
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10
In Contact Center, CRM
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25
In Healthcare & Life Sciences, Contact Center, Financial Services
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
AI-Powered Communication Platform
Cloud-based communications platform with AI-driven tools for phone, messaging, video, contact center, and virtual events capabilities.
Omnichannel Contact Center
Contact center solution supporting voice and over 20 digital touchpoints for customer engagement across multiple channels.
Video Meeting and Recording Capabilities
Video meeting functionality with AI-powered transcripts, summaries, and recording features for virtual, hybrid, and onsite events.
System Reliability and Uptime
99.999% uptime SLA guaranteeing uninterrupted communications and service availability.
Third-party Integration Support
Seamless integration capabilities with popular business tools and platforms to enhance workflow and maintain communication continuity.
Omnichannel Communication Platform
Unified communications across voice, chat, email, and social channels with cloud-based contact center software.
AI-Powered Customer Journey Analytics
Sentiment analysis and customer journey analytics capabilities to deliver proactive, predictive, and hyper-personalized experiences across channels.
Microservices-Based Architecture
API-first development with microservices-based architecture built on AWS enabling rapid innovation and agility.
Workforce Engagement Management
Advanced tools for workforce engagement management to optimize employee productivity and engagement.
Composable CX Platform
All-in-one composable platform with productized capabilities including Core, Digital, AI, and WEM components with marketplace and ecosystem integration.
Omnichannel Routing and Orchestration
Seamlessly orchestrates customer service workflows across multiple channels with AI-powered routing that intelligently guides customers through personalized journeys between self-service and agent-assisted experiences.
AI-Powered Conversational Automation
Delivers AI conversational bots and proactive outreach capabilities for self-service interactions, trained on the industry's largest customer experience dataset.
Real-Time Agent Guidance and Analytics
Provides real-time information, guidance, and actionable insights to agents during interactions, combined with workforce optimization and performance analytics for continuous improvement.
Cloud-Native Open Architecture
Built on an enterprise-grade, cloud-native platform with extensible open framework enabling seamless integrations, rapid deployment, and global scalability with embedded security.
Unified Knowledge Management and Digital Entry Points
Integrates knowledge management across digital entry points including websites, mobile apps, and search interfaces to enable data-driven self-service and personalized customer experiences.
Validated by AWS Marketplace
FedRAMP
GDPR
HIPAA
ISO/IEC 27001
PCI DSS
SOC 2 Type 2
No security profile
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No security profile
Standard contract
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Customer reviews
Christian H.
RingEX Is User-Friendly with Exceptionally Helpful Customer Support
Reviewed on May 29, 2026
Review provided by G2
What do you like best about the product?
I have found RingEX to be very user-friendly and easy to understand how to use. Also, whenever I have needed help or had a question, customer service has always been very helpful.
What do you dislike about the product?
I can't really think of anything that I don't like! It's a great service.
What problems is the product solving and how is that benefiting you?
We need a reliable way for the families and customers we serve to be able to reach us, and RingEX is making that possible by providing a great service that makes sure they can connect with us when they need to.
Anonymous
Innovative, Easy to Use, and Highly Recommended
Reviewed on May 28, 2026
Review provided by G2
What do you like best about the product?
I find RingEX's ease of use and easy configuration to be the most beneficial, allowing us to get it to do what we need it to do. It really saves time since the phone system handles work for us and can perform specialized functions that were previously unavailable. I appreciate that it frees up people to focus on more important work. The AI auto attendant answers calls, routes callers successfully, and even answers questions that would normally require one of our team members. The initial setup was extremely easy, which is a huge plus.
What do you dislike about the product?
I think there's some room for improvement where RingEX leads users in onboarding so that they complete the tasks that we want them to complete, like setting up their voicemail prompts, and their schedules. The issue with call groups was understanding how to apply it specifically to the setup that we wanted to have which essentially was cascading phones which does work.
What problems is the product solving and how is that benefiting you?
RingEX frees me from wired, inflexible systems, automating calls, and supporting workflows with AI auto attendants, allowing my team to focus on more critical work.
LaToya C.
Ring EX: Simple Navigation with User-Friendly Admin & Reporting
Reviewed on May 28, 2026
Review provided by G2
What do you like best about the product?
I like on the Ring EX how simple it is to navigate. The admin features, settings, and over all reporting are very nice an user friendly.
What do you dislike about the product?
I haven't found any dislikes for Ring EX but some thing could be done to be simpler on the RingCX contact center side
What problems is the product solving and how is that benefiting you?
It’s simplified our use and provides more detail on both inbound and outbound calls. The outbound call recordings have given us more insight as well. Performance has also been great—we’ve experienced zero downtime. Onboarding was also very easy and to the point
Nathan S.
RingCentral Delivers Rock-Solid Uptime and Helpful AI Call Notes
Reviewed on May 28, 2026
Review provided by G2
What do you like best about the product?
I like that RingCentral has had the best uptime of all the SaaS solutions we’ve used. That level of reliability is critical for our business because it gives us confidence that we can consistently count on the service. The AI features are also a major plus. Our users can review notes from calls with customers afterward, which helps everyone stay aligned and makes follow-ups much easier.
What do you dislike about the product?
What I like least about RingEX is that there should be easier ways to build out and manage subsidiaries. We’d really love the option to split our multiple subsidiaries out within the Admin Portal, so that things like Call Queues, logos, groups, Caller ID, and addresses are simpler to set up, organize, and visualize.
What problems is the product solving and how is that benefiting you?
I haven’t had any dropped calls, and I like having a notetaker. Call routing also works well and sends calls where they need to go.
Legal Services
Solid Phone System with Great Support and Clear RSI Reporting
Reviewed on May 28, 2026
Review provided by G2
What do you like best about the product?
The phone system itself is solid. I’m saying that as someone at a company that has been through a handful of different phone systems. RingCentral’s customer support is also great, and that’s so important when you need help quickly. I also really like the RSI reporting and the visibility into who’s available (or not), which makes it easier to stay on top of things.
What do you dislike about the product?
I don’t really have anything negative to say. I like how well it integrates with other platforms, and the pricing feels right.
What problems is the product solving and how is that benefiting you?
They provided us with an application (RSI) that offers even deeper reporting, which is very helpful. It allows us to identify issues and correct them so we can ensure we’re capturing all calls.