Sold by: RingCentral
Deployed on AWS
RingCentral is the leading AI-powered cloud communications platform offering seamless phone, messaging, video, contact center, and virtual events solutions. Trusted by over 400,000 businesses worldwide, RingCentral enhances productivity and collaboration with reliable, secure, and easy-to-use tools. Elevate your business communications with RingCentral's innovative and comprehensive solutions.
4.2
Overview
RingCentral is the premier AI-powered cloud communications platform that revolutionizes the way businesses connect and collaborate. Offering an all-in-one solution, RingCentral integrates phone, messaging, video, contact center, and virtual events capabilities to provide seamless communication experiences. Trusted by over 400,000 businesses worldwide, RingCentral ensures that your business communications are reliable, secure, and efficient.
Key Features:
- AI-Powered Cloud Communications: Experience the future of business communication with AI-driven tools that enhance efficiency and customer engagement.
- Omni-channel Contact Center: With RingCX, connect with your customers across voice and over 20 digital touch points, ensuring a consistent and engaging customer experience.
- Reliable and Secure: RingCentral offers a 99.999% uptime SLA, guaranteeing uninterrupted communications and top-tier security for your business operations.
- Video Meetings and Virtual Events: Host smarter video meetings with AI-powered transcripts, summaries, and recordings. Manage comprehensive virtual, hybrid, and onsite events with ease.
- Integration with Popular Tools: Seamlessly integrate with platforms to enhance your workflow and maintain smooth communication across all your business tools.
Why Choose RingCentral?
RingCentral is recognized as a leader in cloud communications, offering an easy-to-use, scalable solution that meets the needs of businesses of all sizes. With AI-powered innovations and a commitment to reliability, RingCentral is the trusted choice for enhancing productivity and fostering seamless, secure communications.
Elevate your business communications with RingCentral's innovative and comprehensive solutions. Experience the future of cloud communications with AI-powered efficiency and reliability.
Highlights
- AI-Powered Cloud Communications: Enhance productivity with RingCentral's AI-driven phone, messaging, video, contact center, and virtual events solutions, designed for seamless business communication.
- Reliable and Secure: Trusted by over 400,000 businesses worldwide, RingCentral offers a 99.999% uptime SLA, ensuring uninterrupted and secure communications.
- Comprehensive Omnichannel Support: Connect with customers across voice and 20+ digital touchpoints with RingCX, our AI-first contact center solution that simplifies and enhances customer interactions.
Details
Sold by
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Trust Center
Access real-time vendor security and compliance information through their Trust Center powered by Drata or Vanta. Review certifications and security standards before purchase.
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Core | Up to 1000 users with reliable core phone system | $240,000.00 |
Advanced | Up to 1000 users with the supercharged phone system | $300,000.00 |
Ultra | Up to 1000 users with powerful telephony, video, chat, SMS and fax | $420,000.00 |
Dimensions summary
RingCentral offers three tiers priced per user, each supporting up to 1,000 users under a contract. The tiers build on each other. Core gives you a core phone system with calling and messaging. Advanced adds capabilities on top of Core, including multi-site management and integrations. Ultra includes everything in Advanced plus added telephony, video, chat, SMS, and fax features. You choose one tier based on the features and included allotments you need. Pricing scales with the number of user licenses you purchase.
Top-of-mind questions for buyers
Each user is one licensed person on your account, up to 1,000 users per tier. Every user gets a dedicated phone number at no added cost. You buy licenses per person, and your cost scales with the number of user licenses purchased in your chosen tier.
Core omits internet fax, automatic call recording, and multi-site admin. Advanced adds those plus CRM integrations, cost center management, and analytics. Ultra adds unlimited file storage, device analytics, and included webinar attendee licenses. You pick the tier matching the features and included allotments you need.
SMS and toll-free minute allotments increase by tier and are pooled across your account. Advanced and Ultra include larger SMS allotments than Core. When you use more than your included amount, extra toll-free minutes and SMS are available to purchase separately.
www.ringcentral.com
Helpful?
Vendor refund policy
No refunds
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
https://support.ringcentral.com/ 1 (888) 898-4591
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
Top
25
In Contact Center
Top
10
In Contact Center, CRM
Top
25
In Healthcare & Life Sciences, Contact Center, Financial Services
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
AI-Powered Communication Platform
Cloud-based communications platform with AI-driven tools for phone, messaging, video, contact center, and virtual events capabilities.
Omnichannel Contact Center
Contact center solution supporting voice and over 20 digital touchpoints for customer engagement across multiple channels.
Video Meeting and Recording Capabilities
Video meeting functionality with AI-powered transcripts, summaries, and recording features for virtual, hybrid, and onsite events.
System Reliability and Uptime
99.999% uptime SLA guaranteeing uninterrupted communications and service availability.
Third-party Integration Support
Seamless integration capabilities with popular business tools and platforms to enhance workflow and maintain communication continuity.
Omnichannel Communication Platform
Unified communications across voice, chat, email, and social channels with cloud-based contact center software.
AI-Powered Customer Journey Analytics
Sentiment analysis and customer journey analytics capabilities to deliver proactive, predictive, and hyper-personalized experiences across channels.
Microservices-Based Architecture
API-first development with microservices-based architecture built on AWS enabling rapid innovation and agility.
Workforce Engagement Management
Advanced tools for workforce engagement management to optimize employee productivity and engagement.
Composable CX Platform
All-in-one composable platform with productized capabilities including Core, Digital, AI, and WEM components with marketplace and ecosystem integration.
Omnichannel Routing and Orchestration
Seamlessly orchestrates customer service workflows across multiple channels with AI-powered routing that intelligently guides customers through personalized journeys between self-service and agent-assisted experiences.
AI-Powered Conversational Automation
Delivers AI conversational bots and proactive outreach capabilities for self-service interactions, trained on the industry's largest customer experience dataset.
Real-Time Agent Guidance and Analytics
Provides real-time information, guidance, and actionable insights to agents during interactions, combined with workforce optimization and performance analytics for continuous improvement.
Cloud-Native Open Architecture
Built on an enterprise-grade, cloud-native platform with extensible open framework enabling seamless integrations, rapid deployment, and global scalability with embedded security.
Unified Knowledge Management and Digital Entry Points
Integrates knowledge management across digital entry points including websites, mobile apps, and search interfaces to enable data-driven self-service and personalized customer experiences.
Validated by AWS Marketplace
FedRAMP
GDPR
HIPAA
ISO/IEC 27001
PCI DSS
SOC 2 Type 2
No security profile
-
-
-
No security profile
Standard contract
No
No
No
Customer reviews
Justin K.
Great for Tracking Calls & Voicemails
Reviewed on Jul 30, 2026
Review provided by G2
What do you like best about the product?
Ease of using for locating current and missed calls. Along with also having a voicemail system to easily view even while performing other in store tasks. For us, we are also able to capture after hours missed calls easily for staff to follow up with guests in a timely manner.
What do you dislike about the product?
We are researching the use of adding SMS to our account and daily use. I understand having a subscription service, but it seems like each individual angle is an added on cost to be to use. I would also like to see a bit of a format re-design to see calls, missed calls, and voicemails all at the same time.
What problems is the product solving and how is that benefiting you?
Currently it is serving as our main answering system But we are looking at angle of SMS for our guests to help with ordering notifications. We are also looking at the angle of having live video calls with our guests for virtual shoe fittings.
Construction
Great AI Call Tools, but needs better support and shared features in Call Queue
Reviewed on Jul 30, 2026
Review provided by G2
What do you like best about the product?
Mobile capability, call recording, AI notes, AI transcript and how call queue allow many people to answer incoming calls to 1 number.
What do you dislike about the product?
The least helpful part has been support. Getting help to change settings and calibrate our system correctly has been a big pain. We’d like our call queue to include a shared SMS inbox, shared AI notes and transcription, shared call logs, shared call recordings, and shared voicemail. What we dislike is that some of these features don’t exist.
What problems is the product solving and how is that benefiting you?
It helps us communicate with our customers who are all calling or texting in to 1 company number. It allows us to answer these call away from the office and keep track of converstiaons with recordings, notes and transcripts
Celeste J.
Texting Customers Made Easy, Plus a Helpful Call Status HUD
Reviewed on Jul 29, 2026
Review provided by G2
What do you like best about the product?
I really enjoy being able to text customers. Many times they do not answer their phones or reply to their emails. However, texting is how I am able to get ahold of them. I also like that I can easily see which one of my team members are on a call under the HUD option. Very helpful.
What do you dislike about the product?
When I save a contact on my desktop app, it takes about a day for it to be on my phone app.
What problems is the product solving and how is that benefiting you?
We struggled with getting ahold of customers but now we can through SMS.
Legal Services
Great Desktop & Mobile Apps, but Desktop Phone Use and Customer Service Need Work
Reviewed on Jul 29, 2026
Review provided by G2
What do you like best about the product?
We are not fully set up yet so I find this hard to answer. But I like the desktop and cell app.
What do you dislike about the product?
The desk top phone use. And customer service
What problems is the product solving and how is that benefiting you?
Nothing yet
Internet
Reliable, Feature-Rich Unified Communications with Great Call Quality
Reviewed on Jul 27, 2026
Review provided by G2
What do you like best about the product?
It provides a reliable, feature-rich unified communications platform that brings voice, video, messaging, and team collaboration together in one place. Call quality is consistently good, the interface feels intuitive, and the integrations with CRM and productivity tools help streamline work and coordination across teams.
What do you dislike about the product?
The admin portal can feel overwhelming for first-time users because of the sheer number of configuration options. Some advanced analytics and call management features are only available on higher-tier plans, and occasional syncing delays can occur with certain third-party integrations.
What problems is the product solving and how is that benefiting you?
It centralises business communication by bringing calls, video meetings, messaging, and collaboration into a single platform. This reduces the need for multiple communication tools, improves team productivity, enhances customer interactions, and supports remote and hybrid work with reliable connectivity.