Sold by: RingCentral
Deployed on AWS
RingCentral is the leading AI-powered cloud communications platform offering seamless phone, messaging, video, contact center, and virtual events solutions. Trusted by over 400,000 businesses worldwide, RingCentral enhances productivity and collaboration with reliable, secure, and easy-to-use tools. Elevate your business communications with RingCentral's innovative and comprehensive solutions.
4.2
Overview
RingCentral is the premier AI-powered cloud communications platform that revolutionizes the way businesses connect and collaborate. Offering an all-in-one solution, RingCentral integrates phone, messaging, video, contact center, and virtual events capabilities to provide seamless communication experiences. Trusted by over 400,000 businesses worldwide, RingCentral ensures that your business communications are reliable, secure, and efficient.
Key Features:
- AI-Powered Cloud Communications: Experience the future of business communication with AI-driven tools that enhance efficiency and customer engagement.
- Omni-channel Contact Center: With RingCX, connect with your customers across voice and over 20 digital touch points, ensuring a consistent and engaging customer experience.
- Reliable and Secure: RingCentral offers a 99.999% uptime SLA, guaranteeing uninterrupted communications and top-tier security for your business operations.
- Video Meetings and Virtual Events: Host smarter video meetings with AI-powered transcripts, summaries, and recordings. Manage comprehensive virtual, hybrid, and onsite events with ease.
- Integration with Popular Tools: Seamlessly integrate with platforms to enhance your workflow and maintain smooth communication across all your business tools.
Why Choose RingCentral?
RingCentral is recognized as a leader in cloud communications, offering an easy-to-use, scalable solution that meets the needs of businesses of all sizes. With AI-powered innovations and a commitment to reliability, RingCentral is the trusted choice for enhancing productivity and fostering seamless, secure communications.
Elevate your business communications with RingCentral's innovative and comprehensive solutions. Experience the future of cloud communications with AI-powered efficiency and reliability.
Highlights
- AI-Powered Cloud Communications: Enhance productivity with RingCentral's AI-driven phone, messaging, video, contact center, and virtual events solutions, designed for seamless business communication.
- Reliable and Secure: Trusted by over 400,000 businesses worldwide, RingCentral offers a 99.999% uptime SLA, ensuring uninterrupted and secure communications.
- Comprehensive Omnichannel Support: Connect with customers across voice and 20+ digital touchpoints with RingCX, our AI-first contact center solution that simplifies and enhances customer interactions.
Details
Sold by
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Trust Center
Access real-time vendor security and compliance information through their Trust Center powered by Drata or Vanta. Review certifications and security standards before purchase.
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Core | Up to 1000 users with reliable core phone system | $240,000.00 |
Advanced | Up to 1000 users with the supercharged phone system | $300,000.00 |
Ultra | Up to 1000 users with powerful telephony, video, chat, SMS and fax | $420,000.00 |
Vendor refund policy
No refunds
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
https://support.ringcentral.com/ 1 (888) 898-4591
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
Top
25
In Contact Center
Top
10
In Contact Center, CRM
Top
25
In Healthcare & Life Sciences, Contact Center, Financial Services
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
AI-Powered Communication Platform
Cloud-based communications platform with AI-driven tools for phone, messaging, video, contact center, and virtual events capabilities.
Omnichannel Contact Center
Contact center solution supporting voice and over 20 digital touchpoints for customer engagement across multiple channels.
Video Meeting and Recording Capabilities
Video meeting functionality with AI-powered transcripts, summaries, and recording features for virtual, hybrid, and onsite events.
System Reliability and Uptime
99.999% uptime SLA guaranteeing uninterrupted communications and service availability.
Third-party Integration Support
Seamless integration capabilities with popular business tools and platforms to enhance workflow and maintain communication continuity.
Omnichannel Communication Platform
Unified communications across voice, chat, email, and social channels with cloud-based contact center software.
AI-Powered Customer Journey Analytics
Sentiment analysis and customer journey analytics capabilities to deliver proactive, predictive, and hyper-personalized experiences across channels.
Microservices-Based Architecture
API-first development with microservices-based architecture built on AWS enabling rapid innovation and agility.
Workforce Engagement Management
Advanced tools for workforce engagement management to optimize employee productivity and engagement.
Composable CX Platform
All-in-one composable platform with productized capabilities including Core, Digital, AI, and WEM components with marketplace and ecosystem integration.
Omnichannel Routing and Orchestration
Seamlessly orchestrates customer service workflows across multiple channels with AI-powered routing that intelligently guides customers through personalized journeys between self-service and agent-assisted experiences.
AI-Powered Conversational Automation
Delivers AI conversational bots and proactive outreach capabilities for self-service interactions, trained on the industry's largest customer experience dataset.
Real-Time Agent Guidance and Analytics
Provides real-time information, guidance, and actionable insights to agents during interactions, combined with workforce optimization and performance analytics for continuous improvement.
Cloud-Native Open Architecture
Built on an enterprise-grade, cloud-native platform with extensible open framework enabling seamless integrations, rapid deployment, and global scalability with embedded security.
Unified Knowledge Management and Digital Entry Points
Integrates knowledge management across digital entry points including websites, mobile apps, and search interfaces to enable data-driven self-service and personalized customer experiences.
Validated by AWS Marketplace
FedRAMP
GDPR
HIPAA
ISO/IEC 27001
PCI DSS
SOC 2 Type 2
No security profile
-
-
-
No security profile
Standard contract
No
No
No
Customer reviews
Anonymous
Streamlined Communication with Minor Hiccups
Reviewed on Jul 17, 2026
Review provided by G2
What do you like best about the product?
I like the ability to send and receive text messages, which allows me to quickly get information from clients. It's particularly handy when I have a simple question or need to remind someone about something, like when payroll is due. Clients seem more comfortable with texting and can respond more quickly, even while they're on jobs. I also appreciate that RingEX lets us correspond with clients on the phone or desktop without needing to use our personal numbers. Setting up a call queue schedule is helpful as it lets us coordinate our days off while ensuring the phones are always answered. Although the initial setup was a bit overwhelming due to many settings, I found it relatively easy for such a complex software with numerous functions.
What do you dislike about the product?
It's sometimes a little unclear why certain features aren't working. Error messages don't provide a lot of info. Certain team members don't have physical phones in their offices, and hadn't been assigned numbers. Text and fax were restricted and just gave a 'check in with your admin' message, without any details. Admin was a bit stumped, but we were able to figure it out in the end. It would have been nice if it gave something descriptive like 'messages cannot be sent - you have no assigned number.' A little overwhelming at first. A lot of settings to check over and optimize, but relatively easy for such a complicated software with so many functions.
What problems is the product solving and how is that benefiting you?
RingEX lets us correspond with clients without using personal numbers and sets up a call queue schedule so our phones are always answered and coordinated with our days off.
Mental Health Care
User-Friendly, Customizable, and Backed by Extremely Helpful Support
Reviewed on Jul 17, 2026
Review provided by G2
What do you like best about the product?
It is very user friendly and offers customization for our team. I have utilized the customer service team on multiplications and they have been extremely helpful as well. The price is right for our team and the performance is perfect.
What do you dislike about the product?
At this point in time, there's nothing that we dislike about utilizing RingEx for our team
What problems is the product solving and how is that benefiting you?
RingEx helps to navigate callers through our system in the most beneficial and efficient way. Not only this it helps our team with managing incoming calls and notifications.
Maya P.
A flexible communication platform for modern business teams
Reviewed on Jul 16, 2026
Review provided by G2
What do you like best about the product?
The biggest advantage for us is having calling, messaging, and collaboration tools connected in one place. It reduces the need to manage separate communication apps and makes it easier for teams to stay reachable whether they are in the office or working remotely.
What do you dislike about the product?
The platform has many features, so new users may need some time to understand all available options. Some administrative settings could also be presented in a simpler way for easier configuration.
What problems is the product solving and how is that benefiting you?
Previously our communication tools were spread across different platforms, which made managing calls and team collaboration more complicated. RingEX helped bring those activities together into a single workspace.
Swati M.
"Dependable phone and video platform with minimal upkeep"
Reviewed on Jul 16, 2026
Review provided by G2
What do you like best about the product?
Biggest win for me? I don’t have to think about which app to open anymore. Everything is just… there—calls, messages, video—all connected.
What do you dislike about the product?
If I had to nitpick, the admin settings can feel a bit overwhelming at first. There are a lot of options tucked away in different menus, so I had to dig around a bit to find what I needed. Customer support response times have also been hit or miss in my experience. None of this is a dealbreaker—just a few rough edges that stood out.
What problems is the product solving and how is that benefiting you?
RingEX solved our problem of juggling separate apps for calls, texts, and video—stuff was getting missed or delayed. Now it's all in one place, so nothing falls through the cracks. The real benefit has been flexibility: my team can answer from phone, laptop, or desk phone depending on where they are. It's made remote work smoother and cut down on the "which app do I check" confusion.
Tablon C.
Reliable Uptime and an All-in-One Communication Hub
Reviewed on Jul 15, 2026
Review provided by G2
What do you like best about the product?
There are several things that make RingEx stand out. First of all, the uptime is super reliable, we have had high quality calls with minimal call drops. And this is well integrated both on the desktop up and cellphone(this makes it so much flexible). Secondly, RingEx offers all the communication tools that my team needs in one place. We have calls, videos, messages and meetings all under one subscription so no need to switch between different hosts.
What do you dislike about the product?
The UI could be a little challenging to grasp, especially for new users. Also the AI feature is not always accurate on taking notes on calls.
What problems is the product solving and how is that benefiting you?
RingEx helps us manage our customer support seamlessly. The call routing is especially helpful when customers need to reach the right team. Our customer support has improved immensely because the app also helps with accountability.