Sold by: Kelley Austin
Implementing Sales and Service Cloud correctly is vital for your business. This starts with Architecture and ends with Training and Change Management. Every point along the way is critical, and we're here to guide the process. We provide implementation services ranging from out-of-the-box complexity to fully custom solutions for your business.
Overview
From streamlining RevOps to improving case deflection rates with self-service + AI, our experts have delivered hundreds of projects across industries — with deep expertise in a variety of add-on products. We work with our clients for both Formal Projects and ongoing Managed Services.
Formal Projects
Formal projects have a defined scope, timeline, and project team. A formal project is the best option when there is a consensus on what is In Scope for the engagement.
Salesforce Excellence (Premium Managed Services)
We focus on not only ongoing support, but also the long-term strategy of your Salesforce roadmap. Staffing includes a Solution Architect as well as a Sr. Consultant.
Managed Services
Managed Services is designed for companies that need day-to-day tasks completed on the Salesforce platform and see the benefit of working with a firm vs. hiring internally. Staffing includes 1 or more Sr. Consultants
Services We Provide:
- New Product Implementation
- M&A Activity
- Product Enhancements
- Data Migration & Integrations
- ERP Integration
- System Architecture
- Customer Community Implementation
- Knowledge Base Implementation
- Entitlement & SLA Tracking
- Call Center Integration
- Implementation Repair
We have expertise in the following Sales and Service Cloud products:
- Agentforce for Sales & Service
- Sales Cloud: Professional, Enterprise, Unlimited
- Sales Engagement (previously High Velocity Sales)
- Sales Dialer
- Salesforce Maps
- Salesforce Inbox
- Revenue Cloud (RCA)
- Salesforce CPQ
- Salesforce Spiff
- Partner Experience/Community
- Partner Relationship Management (PRM)
- CRM Analytics (CRMA)
- Revenue Intelligence (RevIntel)
- Service Cloud: Professional, Enterprise, Unlimited
- Service Cloud Voice
- Customer Experience/Community
- Digital Engagement
- Field Service
Highlights
- From Formal Projects to ongoing Managed Services, our team is here to support new product implementations and enhancements for Salesforce Sales and Service Cloud.
- Key services we provide include Managed Services, New Product Implementation, Product Enhancements, Data Migration & Integrations, System Architecture, Change Management, and Implementation Repair.
Details
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
Content disclaimer
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Support
Vendor support
If you have any issues or feedback for the team you can submit support requests here:
Software associated with this service
Salesforce Platform: Build Trust with Platform ALM & Governance
By Salesforce, Inc.
The Salesforce Platform offers a range of solutions that empower admins, developers, and IT teams to innovate fast and deploy Agentforce and Customer 360 apps securely. Our products accelerate Salesforce development, providing modern DevSecOps tools, secure testing environments, and advanced testing capabilities. We enable our customers to uphold the highest standards of data security, compliance, and resilience, leveraging our industry leading data security and privacy products which include new, trusted solutions from the Own Company.
Salesforce Agentforce
By Salesforce, Inc.
Humans and agents drive customer success together with Salesforce. Build trusted AI agents and applications, empower teams with digital labor, and create meaningful customer experiences to support your employees and customers 24/7.
Salesforce Service Cloud
By Salesforce, Inc.
Service Cloud is a complete agentic service platform built for every type of service, in any industry, and across all channels.
With Agentforce, human agents and AI agents collaborate seamlessly in real time to resolve issues faster, personalize every interaction, and deliver consistent, high-quality support wherever customers engage, all while reducing costs by boosting efficiency and optimizing resources.
Salesforce Sales Cloud
By Salesforce, Inc.
Humans with agents drive sales success with the #1 AI CRM, built on the Salesforce Platform. Empower every seller with their own agent to drive growth, from pipeline to paycheck. With Agentforce, sellers accelerate productivity and drive revenue on one integrated platform.