Agentforce 360 Platform: ALM and Governance

The Agentforce 360 Platform brings together your Customer 360 apps, your Data 360 foundation, your Employee 360 and custom apps, and Agentforce to help you augment every employee, team, and customer.

Salesforce agent and app lifecycle management (ALM) and governance tools help customers deliver the Agentic Enterprise with confidence, for IT, partners, and for teams building their businesses on Salesforce. Teams can innovate fast with low-code and vibe coding on a leading AI & Low-Code Application Development Platform; deploy securely with streamlined DevOps; and protect their data with security, compliance, and resilience, all on one deeply unified Agentforce 36O Platform.

Low-code and AI tools, such as Agentforce Builder and Agentforce Vibes, empower teams to build intelligent agents and employee apps grounded in CRM data, with clicks or conversations. Businesses can create and test agents and actions with Agentforce Builder and Agentforce Testing Center, and deploy Agentforce and custom AI apps across their organization, from Sales and Service to Finance and HR. Our platform helps teams accelerate Salesforce development with modern ALM tools like secure Sandboxes, and centralized change and release management from DevOps Center. Data Mask & Seed helps speed up sandbox setup with realistic data without compromising security, and Scale Test tests projects at peak traffic to check for performance issues.

Across the entire agent and application life cycle, the Agentforce 36O Platform has built-in governance, so IT and development teams get full control and visibility across their projects, from deploying Agentforce to building custom solutions.

The Salesforce Trusted Services portfolio helps organizations enhance data security, compliance, and resilience, helping you govern the entire agent and application lifecycle. Customers can monitor and encrypt their data with tools like Event Monitoring, Data Detect, and Platform Encryption. Field Audit Trail retains a field record history for auditing and compliance. Security Center and Shield combined offer comprehensive security tools to mitigate data security risks as customers adopt AI-driven projects. Backup & Recover provides data protection with automated backups, proactive notifications of loss or corruption, and intuitive, precision restoration. Archive offers automated archiving policies so you can seamlessly visualize your storage and quickly surface and restore archived records if needed. Customers can manage data consent and protection with Privacy Center and mask sensitive data in test environments and in Data 360. Finally, Hyperforce allows for scalable, sustainable infrastructure management, disaster recovery, and data residency. Together, these tools help keep organizations running securely.