Sold by: Salesforce, Inc.
Deployed on AWS
In an Agentic Enterprise, sales leads are never missed, every rep is elevated with real-time insights and automation, pipeline intelligence works around the clock, and customer relationships deepen through personalized engagement, all guided by human judgment at the center
4.5
Overview
Every seller has one job: crush their quota in 90 days. But human capacity has always been the ceiling on revenue growth, and the system built to help sellers has been working against them for 20 years, stealing 70% of their day before they ever talk to a customer. Agentforce Sales changes that. It's the only complete system built to run the entire revenue cycle, so sellers don't need anything else. Sellers become the strategic relationship architects their customers actually need, every lead is worked, every deal advances, and revenue grows faster than headcount.
Highlights
- Agentforce Sales: AI agents can prospect, book meetings, coach reps, and streamline quoting, maximizing productivity at every stage of the sales cycle. Agentforce Sales delivers trusted, accurate support for every sales member. With Data 360 seamlessly connecting CRM and third-party data, Agentforce leverages RAG to ensure relevant insights are readily available. This combination of AI and data supercharges seller productivity, improves customer experiences and accelerates growth.
- Sales Data: Close deals faster with better sales data, all in one place. Capture activities and update your CRM automatically. Harmonize your disparate data from any source in Salesforce for a complete view of your business using Data 360. Empower sellers with more accurate insights and relevant AI grounded in your data, all powered by the Salesforce Platform.
- Automation on a Single Platform: Simplify your tech stack by managing your entire sales process and team on an integrated platform. Close pipeline gaps with targeted sales programs. Scale fast by effectively engaging and managing partners. Streamline the revenue lifecycle with revenue and orders. Ignite sales performance with data-driven planning and transparent commissions. With Agentforce Sales, every element is connected and native to CRM, reducing costs & improving visibility and efficiency.
Details
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Delivery method
Deployed on AWS
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Delivery details
Software as a Service (SaaS)
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Customer reviews
Gayathri K.
Agentforce Sales Unifies Data, Service, and AI to Help Teams Sell More
Reviewed on Sep 14, 2026
Review provided by G2
What do you like best about the product?
I love that Agentforce Sales is evolving beyond a traditional CRM. Bringing customer data, sales, service, and AI together creates the opportunity to spend less time managing the system and more time building relationships and actually selling.
What do you dislike about the product?
The complexity. Agentforce Sales is incredibly powerful, but that power can come with too much configuration, too many products and add-ons, and an increasingly complicated licensing story. I’d love to see Salesforce make it easier for organizations to understand what they need, get value quickly, and adopt AI without requiring another layer of complexity.
What problems is the product solving and how is that benefiting you?
Agentforce Sales helps us bring customer relationships, opportunities, activities, and pipeline into one place, giving us much better visibility across the business. The biggest benefit is having a shared view of where opportunities stand, what needs attention, and what the next action should be. As Agentforce matures, I see even more opportunity to reduce the manual work around sales and help our team focus on relationships, strategy, and closing the right opportunities.
Jerome P.
Agentforce Coworker Has Completely Changed How Our Sellers Work With Our CRM
Reviewed on Sep 14, 2026
Review provided by G2
What do you like best about the product?
Coworker’s ability to tap into all of our data through premade connectors allows it to surface information that was previously siloed. It gives us a complete picture of each customer across the entire customer lifecycle—from marketing to engagement, conversion, post-sales, and customer success—and it includes partner data as well. Anyone in the business can quickly find the customer data they need and put it to use immediately.
What do you dislike about the product?
The complexity created by having so much customization can be a real challenge. What makes the product strong can also feel like a burden at times. With so many customization options, it’s easy for things to become overwhelming, and it can take a significant effort to administer and manage effectively.
What problems is the product solving and how is that benefiting you?
Our entire sales process is managed through Agentforce for Sales. From prospecting to customer success, everything lives inside Salesforce. The visibility into our lead-to-cash process couldn’t be simpler, and it’s tailored to our industry. Being able to keep the entire process in a single application makes it easy to stay organized and aligned across the team.
Financial Services
Centralize clients and opportunities with automation and AI for more efficient sales
Reviewed on Sep 14, 2026
Review provided by G2
What do you like best about the product?
It allows centralizing client and opportunity information, facilitating the tracking of the entire commercial process. Additionally, its automation and artificial intelligence capabilities help reduce manual tasks, identify opportunities, and make sales management more efficient.
What do you dislike about the product?
Some configurations and automations can become complex when business processes require many customizations. This can increase the effort of implementation, testing, and maintenance, as well as require specialized technical knowledge.
What problems is the product solving and how is that benefiting you?
Agentforce Sales helps centralize client and opportunity information, automate business tasks, and improve sales process tracking. This reduces manual work, facilitates access to relevant information, and allows for more efficient opportunity management, enhancing productivity and decision-making.
Yosra S.
An AI-Augmented CRM for Greater Flexibility
Reviewed on Sep 14, 2026
Review provided by G2
What do you like best about the product?
I really love the ability to do a lot of things and customize with Agentforce Sales, which allows transitioning from a traditional CRM to an augmented CRM. The initial setup was very well done and well documented, making the process quite easy.
What do you dislike about the product?
The management of emails related to prospects can be improved. In particular, the "email to lead" function could be simplified to automatically retrieve attachments, allowing the AI to directly read documents like RFPs from emails. This would help create complete records automatically without complexity.
What problems is the product solving and how is that benefiting you?
I use Agentforce Sales to bridge the lack of standardization when converting leads into opportunities. Its customization and AI-augmented features allow us to optimize our CRM beyond the traditional.
Commercial Real Estate
Powerful 360° Visibility with Our LLM
Reviewed on Sep 14, 2026
Review provided by G2
What do you like best about the product?
The most helpful part is to use our LLM for 360 degree visibility
What do you dislike about the product?
Pricing is the biggest concern as we could not estimate the budget
What problems is the product solving and how is that benefiting you?
Making the agents life easy without the need of going through every email