Sold by: Salesforce, Inc.
Deployed on AWS
In an Agentic Enterprise, sales leads are never missed, every rep is elevated with real-time insights and automation, pipeline intelligence works around the clock, and customer relationships deepen through personalized engagement, all guided by human judgment at the center
4.5
Overview
Every seller has one job: crush their quota in 90 days. But human capacity has always been the ceiling on revenue growth, and the system built to help sellers has been working against them for 20 years, stealing 70% of their day before they ever talk to a customer. Agentforce Sales changes that. It's the only complete system built to run the entire revenue cycle, so sellers don't need anything else. Sellers become the strategic relationship architects their customers actually need, every lead is worked, every deal advances, and revenue grows faster than headcount.
Highlights
- Agentforce Sales: AI agents can prospect, book meetings, coach reps, and streamline quoting, maximizing productivity at every stage of the sales cycle. Agentforce Sales delivers trusted, accurate support for every sales member. With Data 360 seamlessly connecting CRM and third-party data, Agentforce leverages RAG to ensure relevant insights are readily available. This combination of AI and data supercharges seller productivity, improves customer experiences and accelerates growth.
- Sales Data: Close deals faster with better sales data, all in one place. Capture activities and update your CRM automatically. Harmonize your disparate data from any source in Salesforce for a complete view of your business using Data 360. Empower sellers with more accurate insights and relevant AI grounded in your data, all powered by the Salesforce Platform.
- Automation on a Single Platform: Simplify your tech stack by managing your entire sales process and team on an integrated platform. Close pipeline gaps with targeted sales programs. Scale fast by effectively engaging and managing partners. Streamline the revenue lifecycle with revenue and orders. Ignite sales performance with data-driven planning and transparent commissions. With Agentforce Sales, every element is connected and native to CRM, reducing costs & improving visibility and efficiency.
Details
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Deployed on AWS
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Customer reviews
Utilities
Flexible, Scalable, and Consistent Across Different Businesses
Reviewed on Sep 09, 2026
Review provided by G2
What do you like best about the product?
What I like best about Salesforce Sales Cloud is its flexibility and ability to evolve with the needs of different businesses. I have used Salesforce Sales Cloud across six different organizations, and it has been the one constant platform that has adapted to the unique processes, requirements, and growth of each business. Its flexibility and scalability make it a reliable solution across very different sales environments.
What do you dislike about the product?
I don't have any significant dislikes. Salesforce Sales Cloud has consistently met my needs across the different organizations where I have used it.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud centralizes sales data, streamlines processes, and gives better visibility into the pipeline. It helps me manage sales operations more efficiently and adapt the system to different business needs.
Retail
Appealing UI, but Agentforce Needs Better Grounding in Company Data
Reviewed on Sep 08, 2026
Review provided by G2
What do you like best about the product?
Agentforce doesn’t seem to be grounded in our company data, which makes it easy to lose trust in it.
What do you dislike about the product?
The UI is appealing, but it would be better if it were quicker.
What problems is the product solving and how is that benefiting you?
I use it for B2B sales, mainly for prospecting and AI integrations.
Caitlin S.
Excellent at Guiding Users Through Business Processes
Reviewed on Sep 08, 2026
Review provided by G2
What do you like best about the product?
Guiding users through business processes
What do you dislike about the product?
Its actionable insights could be better.
What problems is the product solving and how is that benefiting you?
A lot of users are having confusion on the Opportunity creation process and it’s benefiting us with data quality.
Jordan R.
Highly Configurable and Easy to Get Started
Reviewed on Sep 08, 2026
Review provided by G2
What do you like best about the product?
I like how configurable it is, it's easy to get going but easy to become as complicated as it needs to be.
What do you dislike about the product?
I feel like lots of the features are afterthoughts and not fully baked into the product. Things change too much without overall cohesion.
What problems is the product solving and how is that benefiting you?
It's helping give us pipeline visibility and an easy and configurable way to get leads in.
Real Estate
Powerful Sales Platform with a Learning Curve
Reviewed on Sep 08, 2026
Review provided by G2
What do you like best about the product?
What I really like about Agentforce Sales is how it brings all of a sales rep’s activities together in one place. Einstein Activity Capture is especially useful because it cuts down on manual work by automatically capturing activities and keeping Salesforce up to date. It also supports everyday tasks like updating opportunities and researching accounts. Overall, it saves sales teams time and helps them focus more on building customer relationships and closing deals
What do you dislike about the product?
One thing I dislike about Agentforce Sales is that it can take some time to learn, especially for new users and admins. There are a lot of features and settings, and sometimes finding the right option or configuration can be challenging. The documentation could also be better. I have spent quite a few hours researching how to develop or configure certain features because it is not always easy to find clear, step-by-step information. I think better documentation and simpler navigation would make the overall experience much easier.
What problems is the product solving and how is that benefiting you?
Agentforce Sales helps solve the problem of having sales activities and customer information spread across different places. It brings emails, meetings, opportunities, and other sales activities together in Salesforce, which gives sales reps a better view of their customers and deals.
Einstein Activity Capture is especially helpful because it reduces the amount of manual work required to keep Salesforce updated. It automatically captures emails and calendar activities, so reps don't have to spend as much time entering information manually. This saves time, improves visibility, and allows sales teams to focus more on customers and closing deals instead of administrative tasks.
Einstein Activity Capture is especially helpful because it reduces the amount of manual work required to keep Salesforce updated. It automatically captures emails and calendar activities, so reps don't have to spend as much time entering information manually. This saves time, improves visibility, and allows sales teams to focus more on customers and closing deals instead of administrative tasks.