Sold by: Salesforce, Inc.
Deployed on AWS
In an Agentic Enterprise, sales leads are never missed, every rep is elevated with real-time insights and automation, pipeline intelligence works around the clock, and customer relationships deepen through personalized engagement, all guided by human judgment at the center
4.5
Overview
Every seller has one job: crush their quota in 90 days. But human capacity has always been the ceiling on revenue growth, and the system built to help sellers has been working against them for 20 years, stealing 70% of their day before they ever talk to a customer. Agentforce Sales changes that. It's the only complete system built to run the entire revenue cycle, so sellers don't need anything else. Sellers become the strategic relationship architects their customers actually need, every lead is worked, every deal advances, and revenue grows faster than headcount.
Highlights
- Agentforce Sales: AI agents can prospect, book meetings, coach reps, and streamline quoting, maximizing productivity at every stage of the sales cycle. Agentforce Sales delivers trusted, accurate support for every sales member. With Data 360 seamlessly connecting CRM and third-party data, Agentforce leverages RAG to ensure relevant insights are readily available. This combination of AI and data supercharges seller productivity, improves customer experiences and accelerates growth.
- Sales Data: Close deals faster with better sales data, all in one place. Capture activities and update your CRM automatically. Harmonize your disparate data from any source in Salesforce for a complete view of your business using Data 360. Empower sellers with more accurate insights and relevant AI grounded in your data, all powered by the Salesforce Platform.
- Automation on a Single Platform: Simplify your tech stack by managing your entire sales process and team on an integrated platform. Close pipeline gaps with targeted sales programs. Scale fast by effectively engaging and managing partners. Streamline the revenue lifecycle with revenue and orders. Ignite sales performance with data-driven planning and transparent commissions. With Agentforce Sales, every element is connected and native to CRM, reducing costs & improving visibility and efficiency.
Details
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Deployed on AWS
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Customer reviews
Lindsay P.
Easy to Customize Standard Setup That Scales with Our Business
Reviewed on Sep 11, 2026
Review provided by G2
What do you like best about the product?
I like the standard setup and how easy it is to customize, both as an admin and as a BA, to fit our specific needs as the business grows. The amount of integrations ready to implement is incredibly useful for the various lines of business our company has.
What do you dislike about the product?
Some of the features feel a bit too generic, and using the product can end up requiring a lot of development work to get it where I need it.
What problems is the product solving and how is that benefiting you?
Our company uses Salesforce as a centralized platform to manage our sales process and the surrounding business workflows. It lets us connect customer and opportunity data across quoting, approvals, orders, installations, service, and other downstream processes, instead of managing those functions in separate systems. Salesforce also provides a single source of data for reporting and visibility. We can monitor pipeline, sales activity, aging opportunities, and other KPIs, while still giving individual users and managers access to the information that’s most relevant to their roles. The platform’s flexibility and integration capabilities are also important to us. We’ve been able to connect Salesforce with the systems and tools used throughout our sales and operational processes, allowing Salesforce to function as a unified hub rather than simply a CRM for tracking opportunities.
Hospital & Health Care
Agentforce AI Automates Prospecting and Follow-Ups, Freeing Reps to Focus on Selling
Reviewed on Sep 11, 2026
Review provided by G2
What do you like best about the product?
AI agents doing the grunt work - Agentforce's AI now handles prospecting, follow-ups, and data entry automatically, freeing reps for actual selling tasks like prospecting, follow-ups, and data entry can happen automatically in the background, which frees reps up to focus on actual selling instead of admin work.
What do you dislike about the product?
Customization limitations and complexity are frustrating, especially for smaller teams with simpler needs.
What problems is the product solving and how is that benefiting you?
The core issues are fragmentation: customer data scattered across places, too much manual admin work, and limited visibility into the pipeline. The main benefits users report are time savings and better-informed decision-making, rather than a direct increase in revenue.
Computer Software
Powerful CRM with a Learning Curve for iSmaller Teams
Reviewed on Sep 11, 2026
Review provided by G2
What do you like best about the product?
What I like best about Agentforce Sales is how it brings together CRM data, sales processes, automation, and AI in one platform. The AI-driven insights and automation can help sales teams reduce manual work, prioritize leads and opportunities, improve customer engagement, and make faster, data-driven decisions. I also like the flexibility and scalability of Salesforce, which makes it easy to adapt the platform to different sales processes and business needs.
What do you dislike about the product?
For smaller teams, Agentforce Sales can sometimes feel more complex than necessary. Setting up and customizing the platform may require dedicated technical resources and training, while licensing additional features can increase costs. Smaller teams may also find that they spend more time managing the system than larger organizations with dedicated Salesforce administrators.
What problems is the product solving and how is that benefiting you?
The automation and AI capabilities are particularly useful for prioritizing leads, getting opportunity insights, generating follow-up actions, and improving response times. As a result, we can spend less time on administrative work, improve pipeline visibility and forecasting, and focus more on engaging customers and closing opportunities.
Computer Networking
Centralized Sales Visibility with Customizable Reporting
Reviewed on Sep 11, 2026
Review provided by G2
What do you like best about the product?
I like how Sales Cloud gives teams a centralized view of accounts, contacts, opportunities, and sales activity. It provides strong visibility into the sales pipeline and can be customized to support different business processes and reporting needs
What do you dislike about the product?
Sales Cloud can become complex when there are a lot of customizations, integrations, and automation. Some processes can require several steps, and changes often need careful testing to make sure they do not impact other workflows
What problems is the product solving and how is that benefiting you?
Agentforce Sales helps solve the problem of having customer, account, opportunity, and sales activity information spread across different systems or teams. It provides a centralized view of the sales process, improves pipeline visibility, supports better forecasting, and helps teams collaborate more effectively.
Bertha C.
Excellent CRM with Powerful External Data
Reviewed on Sep 11, 2026
Review provided by G2
What do you like best about the product?
CRM and external data. End to end customer experience
What do you dislike about the product?
It is related to the complex set up and high usage costs
What problems is the product solving and how is that benefiting you?
Deploying AI agents to automate time-consuming administrative works, scale prospecting and manage pipeline updates