Salesforce Sales Cloud

What do you like best about the product?

As someone who lives and breathes in Salesforce every single day, thia platform's sheer power and customizability are what I appreciate most. The ability to build custom objects, automate complex workflows with Flow, and create detailed reports and dashboards is a game-changer. It's not just a CRM; it's a flexible business operating system that can be molded to fit almost any process. The analytics tools, especially, are top-notch and give me real-time insights into our sales pipeline and customer data.

What do you dislike about the product?

It requires a dedicated admin or team to manage the platform effectively, and small changes can sometimes have unintended consequences.

What problems is the product solving and how is that benefiting you?

Salesforce Sales Cloud has been a game-changer for our team. It has solved our biggest challenge of fragmented data by creating a single, centralized hub for all customer information. This has eliminated the need for messy spreadsheets and allowed us to streamline our entire sales process. The automation of tedious tasks and the ability to gain instant insights from reports has freed up valuable time, allowing us to focus on building stronger customer relationships and closing more deals. It's the central nervous system that keeps our sales operations organized, efficient, and highly effective.

What do you like best about the product?

tracking metrics, keeping notes, managing pipeline, follow ups, prospecting, velocity, lots of integrations and network of 3rd party providers

What do you dislike about the product?

too complex, lots of fields/complexities, many departments add things to the sales environment

What problems is the product solving and how is that benefiting you?

keeping sales pipeline organized, closing late stage deals, prioritizing leads with scoring

What do you like best about the product?

I use this everyday and what I like about Salesforce Cloud is that it keeps all our customer info in one place. Everyone on the team from sales, support, and marketing can see the same data, so we’re not chasing down updates or working off old info.

It’s super flexible too. We’ve been able to customize it to fit exactly how we work, and the best part is it can grow with us. So if things scale up, we’re not stuck starting over with a new system.

It also plays really well with other tools we use stuff like Office 365, Groove, and Clari. And if we need something more specific, it lets us connect whatever we need and make customizations.

The automation and AI features are awesome. We’ve been able to automate a lot of repetitive stuff, and the built-in AI actually gives useful suggestions.

Since it’s cloud-based, we can use it from anywhere and anytime, which has been great for a daily remote worker like me. And the AppExchange is full of ready-to-go apps we can just plug in when we need something quick.

Oh, and the dashboards? Super helpful. We can track everything in real time without having to dig through spreadsheets.

What do you dislike about the product?

Honestly, while Salesforce is powerful, there are a few things that can be frustrating.

First off, it’s not the easiest system to learn. There’s a steep learning curve, especially for new users. You kind of need someone who really knows what they’re doing to set it up and maintain it properly.

It’s also pretty expensive. Between licenses, add-ons, and customization, the costs can add up fast. Especially for smaller teams or companies just starting out.

Sometimes it feels like it's trying to do too much. There are so many features that it can get overwhelming, and not all of them are relevant to every team.

Customizing it is powerful, but also kind of a double-edged sword. If you don’t have a dedicated admin or dev, even small changes can become a pain or break something else.

And the user interface, while it’s improved, still feels a bit clunky in places. Some things take more clicks than they should, and finding the right settings or data can be a bit of a maze.

Lastly, support can be hit-or-miss. Sometimes it’s great, but other times you’re waiting way too long for answers unless you’re on one of the higher-tier plans.

What problems is the product solving and how is that benefiting you?

What Salesforce really helps with is keeping everything connected when it comes to our customers. First, it’s a solid CRM, so we are able to track all our leads, contacts, and deals, basically the whole customer journey, in one place. Nothing gets lost and everyone is on the same page.

It is also super helpful for managing our sales pipeline. We can see exactly where each deal stands, what is coming up, and what needs attention. That visibility makes it way easier to stay organized and hit our goals.

On the marketing side, we can run campaigns, track performance, and segment audiences without jumping between tools. It streamlines a lot of the process.

For support, it is great too. Our service team can manage cases efficiently and respond faster, which makes a big difference in customer satisfaction.

What I also like is how it brings the whole team together, especially now with Slack integrated. Everyone is working from the same data and can communicate in real time.

The reports and dashboards are another big plus. We can track everything in real time and actually use that data to make decisions, not just look at it after the fact.

It also saves time with automation. A lot of the repetitive stuff like assigning leads, sending follow ups, or triggering workflows just runs on its own now.

And finally, it is flexible. As we grow or shift our processes, we can customize Salesforce to fit. Whether it is building a custom app or adjusting a workflow, it is built to scale with us.

What do you like best about the product?

It helps us treck customer interactions easily and manage leads more efficiently.

What do you dislike about the product?

It can be overwhelming at first due to its complex intyerface and too many features.

What problems is the product solving and how is that benefiting you?

It helps us organize customer data track sales activites and follow up on leads faster which improves our response time and boosts customer satisfaction.

What do you like best about the product?

It is most helpful for centralizing the sales process, automating tasks, and giving visibility into pipelines and performances. Easy access through mobile apps. Easy to integrate with 3rd party applications.

What do you dislike about the product?

It can be expensive for smaller organizations, also performance could slow down while handling large data set. It's first time setup may require experts.

What problems is the product solving and how is that benefiting you?

It solves problem of scattered customer data and unorganized sales process. With automations, AI powered insights, and real time dashboards our sales team benefits from improved productivity and better forecasting accuracy that in results leads to revenue growth.