UiPath for SAP on AWS

UiPath Platform has multiple use cases that I have developed. I am currently working in the logistics department where I am automating many logistics-related processes. Previously, I worked in the medical department and also in the transportation department. I have worked on more than a hundred automations that I have completed.

One specific example of a logistics process I automated with UiPath Platform is shunting rebooking. There is a legacy application called Softship Line that receives input email data. The bot reads that data including the rebooking data based on business logic and populates it to the Softship Line to book the bookings by providing vessel details, vessel invoice details, port of origin, and destination port. All those details get populated based on business logic and validations, and then it sends a confirmation for the booking completion. When there are multiple bookings, I run through a multi-bot architecture which sends a confirmation email at the end of all the bookings to the users.

Currently, I am also working on an email classification agent. I am building Azure AI Azure Foundry where I am creating agents and then through the agent I am calling into UiPath Platform, utilizing the API to expose those agents. I use the agent to classify the emails and read the exam based on the prompting, and then I populate the data to the application. This is a hybrid model that I am using with the bot.

The best features UiPath Platform offers are the connectors because I do not have to build anything since there are multiple connectors and multiple activities that are available nowadays. Most of the things are already available in UiPath Platform now. I would say the connector is what I like the most on UiPath Platform.

I connect UiPath Platform to SharePoint and email most often, utilizing Office 365 connectors to connect to OneDrive, SharePoint, and email. I work mostly on Microsoft products, and these connectors really help me make things quicker instead of doing custom coding that takes much time, thus saving a lot of time to build automation.

The features in UiPath Platform are very good, particularly when compared to other platforms like Blue Prism or Automation Anywhere. UiPath Platform has reached a level where it has many features and activities that are available right now which can just be dragged and dropped into use. One new feature that I particularly like is agentic automation development, although I do not have a license to use it, but I have seen it in videos and it looks really nice to have.

UiPath Platform has positively impacted my organization as I am completely into UiPath Platform with almost 50 plus automations running. It has saved many hours and helped business users automate many processes, saving time for them and working 24/7, even during holidays.

I really do not see any necessary improvements for UiPath Platform as everything is in place and it is a very good product. I would suggest that if the consumption of AI units can get reduced or if I can use community additions, that would be one thing to consider; otherwise, everything looks top-notch.

All is good and there are no further improvements needed for UiPath Platform.

I have been using UiPath Platform for around six or seven years.

UiPath Platform is very stable.

Customer support is very good; whenever I encounter issues, I just need to create a ticket and everything gets resolved within 24 to 48 hours.

I would rate customer support a nine or ten.

From the start, I have been using UiPath Platform and do not have any experience using a different solution.

There has definitely been a return on investment; although I cannot provide exact details, I have reduced the number of developers from six to four as I can complete tasks with the coding agents.

I do not have any specific metrics to share regarding hours saved or money saved because I do not track that; it is an internal product and process.

I do not have anything else to add regarding the needed improvements; everything is in place and looks good to me.

I have not explored the AI governance and security aspects, so I cannot comment on that side.

I have tried some things with the AI capabilities of UiPath Platform and found that the accuracy is very good; for readable documents, the AI extracts data properly which is working really nicely on the agentic side of it, better than other platforms.

I have not utilized UiPath Academy courses till now.

I have participated in UiPath's user community and found it very nice to visit the UiPath office in Bangalore where a showcase of new products happened, allowing me to connect with people from various domains, share thoughts, project ideas, and innovations, which helps me stay updated on UiPath Platform.

As of now, I am not using any agentic automations; I am using UiPath Platform along with Azure Foundry agents but have not implemented native UiPath agentic automation.

I have not used the UiPath Communication Mining features till now.

Recently, I upgraded UiPath Studio to the latest version, utilizing UiPath's Autopilot, which includes the coding agent Claude 4.7. I use it to build complex logics, as I provide prompts and it validates all the logics, runs automatically, verifies test cases, and checks for any issues, thus helping me resolve issues and speed up the process.

Adopting UiPath Platform for coding agents has measurably increased my team's productivity by almost 40 to 50%, so I just provide prompts and verify the results.

I do not have pricing, setup cost, and licensing details, as that information is with my manager.

I definitely recommend others use UiPath Platform for their automation processes because it has everything needed; it really is an all-in-one product suite.

My overall rating for this review is 10.

I have recommended UiPath Platform to our customers who are using it, and we have staff software developers who deploy UiPath Platform on behalf of our customers.

My customers have used UiPath Academy courses, with the free online courses that they register for being the ones that they have taken. UiPath Academy is very beneficial for them.

They get benefits from it by starting to automate their basic processes, which include Excel automation, user interface automation, and API integration. After that, they immediately started on the basic automations.

The features I find most valuable in UiPath Platform are the AI capabilities, particularly any feature dealing with AI, such as document understanding. The AI part of it actually makes a lot of sense, so anything dealing with agentic AI is valuable.

The fact that agentic automation can be done continuously without any human intervention helps to overcome problems and reduces the human errors that come with it, allowing you to handle a large volume of processes.

I think there is room for improvement in UiPath Platform, especially to do more with the various integrations. They could improve from a cost perspective because ideally, the customers that we are positioning to UiPath Platform are really big enterprise customers who can afford it. From a cost perspective, not really from a feature perspective, I see customers shying away and trying other automation tools, including tools like Cloud.

I would like to see more integrations in the future, especially on the cybersecurity part, with more integrations into database and database activity monitoring tools.

I have been working with UiPath Platform for almost four years.

UiPath Platform is stable overall.

UiPath Platform is very scalable.

I would rate their technical support a ten out of ten.

The deployment usually takes about three to four days for the infrastructure setup, which does not take long. What takes long is building the logic, either into the agentic AI or building the logic into the process itself.

I help my customers to implement the product, and the deployment is very straightforward, especially with the SaaS version of UiPath Platform.

I would recommend looking at other automation tools, including Cloud, as I have some customers who are trying out the paid version of Cloud, and it is doing some of the automations that UiPath Platform would be doing. However, UiPath Platform is a bit more expensive.

My thoughts on UiPath Platform's user community are that it is really good, and especially for this part of the market, they have really maintained it because there is a very active user community, with quite a lot of engagement here in Nairobi.

I would recommend UiPath Platform to others, and I have been working in this field of IT for maybe twenty-one years. I give this review an overall rating of ten out of ten.

I worked on a maintenance project for a European client on UiPath Platform approximately six months ago. The project involved SAP automation on UiPath Platform, where we automated several repeated tasks for the SAP application.

I explored agentic automation, but since it was a maintenance project for SAP on UiPath Platform, we did not get the opportunity to use it there. However, I see significant potential for agentic automation in other applications. For example, in Workday, there is a lot of manual work to be done by HR teams and many other teams. If they add customizable features and reports, I believe it will be more helpful compared to UiPath Platform.

UiPath Platform definitely helps us reduce a lot of human errors and accelerates the outcomes of repetitive work. It helps us finish tasks faster than humans would.

The Orchestrator and Unattended Bots in UiPath Platform are the most valuable features for us. Without human intervention, they help us run automations. I can run the bot 24/7 and respond to emails during nighttime, since I cannot be available for 24 hours. UiPath Platform helps us respond to emails, run schedulers, and accomplish many other things. UiPath Platform has a lot of features.

UiPath Platform could focus more on including legacy applications. Currently, SAP, Workday, and a few other applications are legacy systems that they support, but they could work more on Workday and add more features for it.

Right now, I would rate UiPath Platform at nine out of ten. If they add more features for Workday, since we now have a lot of customers using Workday, it would be helpful for us to propose UiPath Platform to Workday users. With additional Workday features, I could give them a perfect ten out of ten.

I was not working with UiPath Platform for the last five months. Currently, I am working with Playwright.

I can give UiPath Platform a nine out of ten for stability.

I can give UiPath Platform a nine out of ten for scalability. I say this because of Workday. If they add more features, I would definitely give them a ten out of ten.

I will give a ten out of ten for technical support from UiPath Platform. They respond to our queries and provide support whenever we need it, always on time. They support us even in regional languages as well as in English, and they can help us with any requests.

The initial setup for UiPath Platform is very simple.

Mostly, the implementation team requires our help for setup, but UiPath Platform already has the handbook and manual available on their website. If they need any additional help, they pull me in and we have a meeting to set everything up for them.

Overall, I give UiPath Platform a final rating of nine out of ten.

UiPath Platform has a valuable user community. Community happenings are occurring in multiple metro cities here in India. In Chennai, there have been multiple community meetings held recently, and I have participated in two of them. When you attend these meetings, you share knowledge and learn about the latest developments. The UiPath community is really good, and whenever there are community meetings happening in Chennai, I am mostly present.

Regarding agentic features, I learned about them when I was part of an event where they discussed the agentic features of UiPath Platform. However, I have not tried them yet because I did not get the opportunity to do so.

UiPath Platform has helped reduce human error and free up employee time as we implement use cases in production for automation. We have manual end-to-end processes and receive requirements gathering from the business and clients, then implement those manual processes through automation. For example, in an address-related use case, humans sometimes make mistakes due to human error. However, through automation, we validate the data captured from the application or from attachments, and our automation checks the postcode to validate whether it is correct. If it is, then we consider it valid. This type of use case was delivered recently.

I have been using UiPath Platform for the last five years while working for a banking client, specifically for TSB UK bank. I was delivering multiple use cases related to fraud, mortgages, and other processes. Recently, I started working on use cases related to HR, such as claims, addresses, national IDs, and personal information.

I recently started using the Agentic Automation feature with the product. I just completed one proof of concept related to loan approval through Agentic only. I created one agent and mentioned the system prompt and user prompt regarding the business requirements through the agent. The agent was called through UiPath Agentic via Maestro. I called and mentioned all the logic related to in which cases to take decisions and in which scenarios we need human intervention for manager approval. Recently, there was a loan request use case where if it involves less than 5,000 pounds, we can approve this loan amount without manager approval, provided we check the validity of the customer, designation, and other details. If it is more than 5,000 pounds, we do not take the decision and send the details to our manager through Action Center for the manager to review the details and approve the loan amount. Once approved, our agent continues to send email notifications regarding the loan approval. The proof of concept I created is already implemented.

UiPath Platform has helped reduce human error and free up employee time. It validates data captured from applications, such as postcode validation, thus enhancing accuracy in processes.

The best part is that if I have resources that are not well-trained in UiPath Platform, I can train them within two to three days, and they can start working on UiPath Platform. Additionally, there are multiple training materials available from UiPath that are very useful for our resources and our developers.

I have noticed some drawbacks and downsides that require improvement not just in UiPath Platform but in all RPA tools. Recently, all RPA tools were reduced in the market due to some GenAI or other tools. After that, UiPath included multiple features, Agentic, Maestro, and GenAI capabilities. Each and everything is now available in UiPath Platform, including creating agents and calling LLMs. This is the good part in UiPath Platform. I see the market, and UiPath Platform is growing, and we already saw some improvements in UiPath Platform.

Regarding improvements, I am not completely sure, but I know that in UiPath Platform, IXP is available. It relates to an upgraded version of Document Understanding. Through IXP, we can automate processes related to communication and capturing information from chats and everywhere. I am not entirely sure if we need to purchase an additional license for this, but that is my understanding.

I have been using UiPath Platform for more than seven years.

In our case, I am not facing any monitoring-related issues in UiPath Platform because whatever processes we delivered, our support team and maintenance team are validating and monitoring all the details related to our processes in Orchestrator. I thought about how to integrate Dynatree in our Orchestrator. However, I am not completely aware regarding that, but I thought we would implement it in our process.

If I have to rate the technical support of UiPath Platform on a scale from one to ten, I would give them a nine because whenever I raise a ticket, I always receive a response from UiPath Platform support team. Sometimes I am not aware, but I reduce one point just because of some instances from one or two years back. However, as I remember, whenever I request support regarding our technical issues, UiPath Platform resolves my issues.

UiPath Platform implementation is done by a different person. I am doing something related to requirement gathering and solution architect type.

I am familiar with UiPath Platform.

For now, we can discuss the on-premises version. I am familiar with the on-premises version, and it only takes a few hours.

One person can do the deployment.

We are using the vendor's UiPath Academy courses.

The biggest benefit I have seen from UiPath Academy is the availability of lots of features and new training. Whatever upgrade is coming from UiPath Platform, all the details are already there. If you have untrained UiPath Platform resources, you can train them within two to three days and refer them to use UiPath Academy. Multiple courses, both new and older, are already there, so they can start working through training as everything is available. I have completed multiple training sessions and certifications from UiPath Academy along with my team.

When comparing the price of UiPath Platform with Blue Prism, UiPath Platform's price is lesser than Blue Prism's product. I would rate this review experience a nine out of ten.