UiPath for SAP on AWS

I have been using UiPath Platform for almost four years, and as a platform support engineer, I use this product in a support capacity rather than as a developer.

My main use case for UiPath Platform involves providing this platform to our internal customers by granting access, planning access control, enabling new products, and ensuring that robots are running in the correct infrastructure, particularly the robot runtime configuration part, which I deal with in day-to-day activities.

There are multiple specific examples of how I have helped internal customers using UiPath Platform. I suggest customers use our environment for all automation activities and agentic-related functions using UiPath, where I assist them in automating tasks that require human intervention or large, time-sensitive jobs involving multiple steps by providing suggestions and preparing the environment accordingly.

The activities involved in my platform support engineer role are understood to be day-to-day responsibilities that others must be aware of.

UiPath Platform offers several features that stand out to me the most, starting with Orchestrator, followed by the recently introduced Coded Apps, along with Maestro, Maestro Case Flow, Maestro Flow, Test Manager, Test Cloud, Document Understanding, and AIXP, all of which are interesting and utilized in our day-to-day activities.

Coded Apps makes the biggest impact for our team because it is very easy to use, allowing us to develop things quickly and effectively.

Apart from Coded Apps, I find the Autopilot feature also valuable for customers without a cloud subscription, as it is a powerful tool despite some limitations.

UiPath Platform has positively impacted our organization by reducing human tasks by approximately thirty to thirty-five percent, and we are trying to increase this percentage by adopting new AI features. This percentage relates only to the older Orchestrator and unattended robot setup, while we expect more results from the new features we have yet to calculate.

The reduction in human tasks has helped us save time and money, allowing us to utilize the remaining resources for other tasks.

UiPath Platform can be improved in several ways. At Allianz, we have raised multiple TAF requirements, asking for integrations such as AAD for Document Understanding and better utilization of platform unit resources, which currently lack visibility.

Regarding needed improvements, I wish UiPath would prioritize finishing the TAF requests we have raised and ensuring compatibility across all products, especially since the recently introduced Coded Apps currently do not work on the private link.

Regarding UiPath Platform's AI capabilities, I believe its governance and security need improvement. While I see recent enhancements such as the ability to disable individual models and track them, I still find room for improvement in governance, which I would rate an eight out of ten.

One improvement needed for UiPath Platform is the capability to run from customer environments. If UiPath could develop an environment that can be deployed in customer subscriptions, it would alleviate security concerns regarding data transfer.

I have been using UiPath Platform for almost four years, and as a platform support engineer, I use this product in a support capacity rather than as a developer.

UiPath Platform is stable, but we do experience some interruptions. Availability is around ninety-eight or ninety-nine percent, which is not quite ninety-nine point nine nine nine.

For scalability, I would say it fits most of our needs but still requires monitoring as we grow.

I have very good customer support since we have Platinum support.

I would rate customer support a nine out of ten.

Previously, we used Blue Prism, which lacked the freedom and features that we found in UiPath, prompting our switch.

I have seen a return on investment through saved time and money.

My experience with pricing, setup cost, and licensing has led me to believe that UiPath should reduce their tool's pricing and consider providing support levels based on customer purchase volume, particularly for larger implementations.

Before choosing UiPath Platform, we evaluated other options, but ultimately found UiPath to be superior to Blue Prism and Microsoft, especially since Microsoft was not very capable at that time.

My advice for others looking into using UiPath Platform is to first analyze the private endpoint capabilities, especially if security is a primary concern, and to consider all aspects, including the limitations and potential security glitches within UiPath products.

We are using Agentic Automation, but it is not security-capable, as agents need to be within UiPath, and the existing solution only provides VPN access, which is not suitable for production setups.

I am sharing the platform with our internal customers who are developing use cases using Agentic Automation; however, I do not have a detailed view of that area.

UiPath Academy primarily serves developers and lacks relevance for platform engineers, offering only limited courses. I believe more platform-specific courses should be introduced to benefit colleagues.

The value I gain from being part of UiPath's user community comes from the community events introducing multiple products. The last event I attended was great, featuring demos of various products.

I would rate this review an eight out of ten overall.

UiPath Platform's main use case includes document understanding, iXp, Maestro, and other automation capabilities that have been recently launched.

For example, for a specific account, accounts payable normally receives two hundred plus or three hundred plus vendor invoices daily via email in different formats, such as PDF or scanned images with different layouts that depend upon vendor to vendor. I normally use UiPath Platform's document understanding use cases in that aspect, where I have a workflow with classification extraction and a validation station. Then a business logic is applied, and a learning loop has been implemented for the corrections made in the validation in the model.

I play a role as an infrastructure admin where I manage the entire landscape in terms of providing access to end users, providing end to end access, managing the access, and providing the required permissions and roles to end users for various components of UiPath Platform, including document understanding, Maestro, IXP, and Data Fabric.

UiPath Platform is like an ocean. From the development and automation perspective, Studio and Studio X are the best components. Recently, UiPath has launched a browser-based development platform where there is no need to install automation building and activities and packages inside, which helps the development of automation. For AI and intelligent automation perspective, I have document understanding capabilities, AI center, AI fabric, communication mining, autopilot which is a GenAI powered assistant embedded across Studio and Orchestrator, and action center for automation generation troubleshooting. Orchestration and management can be done with the help of Orchestrator, which helps in provisioning, scheduling, queues, assets, and credential management. All aspects are really available in UiPath Platform capabilities, specifically process intelligence in process mining and task mining. The human in the loop concept when discussing action center and apps are the best in the market, where action center can help in rules, exceptions, and upholds to human, and it can integrate with apps where apps is called as a low code UI builder for human board interaction points. The Orchestrator and tenant Orchestrator concept always plays a crucial role in my day to day activities. As a platform engineer, I can say this is the best available in the market.

As a platform engineer and technical lead in RPA platform engineering, I normally manage Orchestrator, tenant folders, and robot. Based on the requirement, I normally dig into document understanding capabilities and iXp and also out of everything UiPath Platform offers. The feature I use the most in my day to day work is Orchestrator as someone managing the RPA platform end to end, tenant architecture, folder structures, robot provisioning, credentials, and asset governance and upgrades across environments. Orchestrator is really the control tower for everything I do. It stands out for me because it's where platform reliability actually gets decided. Things such as queue management for transaction tracking, asset and credential stores for securing configuration management, robot scheduling, and modern folder-based rule segregation are not just features. They are what lets me scale automation safely across a large enterprise environment when supporting hundreds of robots and multiple business units. Orchestrator is what turns individual automations into a governed auditable enterprise via platform. I also want to mention that document understanding and action centers are close behind, because so much of invoice and form-based processing depends on it, and the action center because it's critical for human in the loop exception handling. However, if I had to pick one that I touch every single day, it's Orchestrator.

What really makes UiPath Platform stand out for me beyond these individual features is how well the entire suite works together in a single connected ecosystem. Rather than feeling like separate tools, process discovery and process mining can flow straight into automation hub as a pipeline idea, get built in Studio, deployed and governed through Orchestrator, and enhanced with AI central document understanding. I have everything end to end, and the end to end continuity is actually rare. Many automation platforms give strong individual capabilities, but I'm certain that UiPath Platform provides significant integration between them. That's what I want to highlight.

UiPath Platform documentation is like a bible for every professional who has been using UiPath Platform as a tool. From the user side experience, I would like to see continued investment in making Studio and Studio Web feel more unified. Switching between Studio, Studio Web, and Studio X for different use cases can feel fragmented, especially when trying to standardize development practices across a team with mixed skill levels. A more consistent design language and closer feature parity across these tools would help.

As a platform engineer, I have used many aspects of UiPath Platform and have seen many limitations in the product. I have highlighted all of them as tickets, and UiPath Platform has confirmed that these can be improved in the upcoming changes. A new feature which has been implemented in the platform dashboard part is appreciated. However, if there are good validations on the data provided by UiPath Platform, that needs to be improved. The accuracy part has to be checked again. I want to confirm on the upgrade and the version management. While upgrades have improved over the years, coordinating version compatibility across Orchestrator, Studio, and robot components, especially in hybrid or on-premises environments, still requires careful planning.

From the license and cost transparency perspective, I can see that the new features are platform units conception. However, I did not get good clarity on how the platform units conception is happening on organization level basis. For example, if I have been working as a platform engineer and have not allocated any platform units to a tenant, if the end user in that particular tenant wants to use a platform unit that has not been allocated, it will get consumed directly from the organization level. That type of view is what I have been checking for.

I have been using UiPath Platform for almost ten plus years.

UiPath Platform is stable.

The scalability, I can give it ten out of ten.

From the customer support aspect, I can give good points and good ratings because I have a dedicated customer support where I can input my data. There is an agent as well to translate my issue. After I submit, the response time is very fast. They normally pick the ticket or case which is open and they provide the best support either via a call or via email. I'm certain that the product support team is the best in the industry.

I was using Blue Prism. The user-friendly approach and the user-friendly interfaces and the way UiPath Platform progresses day by day helps me to understand its more capabilities and made me switch to UiPath Platform.

Blue Prism was one option among others. However, UiPath Platform was the best in the market, so I chose that.

UiPath Platform community has given the best out of the technology. UiPath Platform community has been a genuinely valuable resource beyond the official product documentation for peer problem solving. UiPath Platform Forum is often where I find real world solutions faster than formal support channels. Best practices are normally being provided in UiPath Platform Forum, and I have observed a good number of MVP community available there. Multiple events are getting conducted through events and local chapters, and I have visited UiPath Platform DevCon, which has helped a lot. The overall value for a platform team like mine is that the community effectively extends as an internal knowledge base. It shortens the learning curve for uncommon problems and helps validate that my architecture decisions align with the broader industry practice rather than operating in a vacuum. I'm certain that it works and helps a lot. I would rate this review ten out of ten overall.

My main use cases involve many options that are being asked by various OEs. We cannot say singular use cases, but there are many use cases depending upon the services. One of the many use cases in UiPath Platform is that we are providing a user-friendly front end for UiPath Platform automations, allowing business users to submit requests, view results, and interact with workflows without accessing UiPath Studio or Orchestrator directly. Some other use cases include providing services for master flow. Many business users are using master flow, and currently, our organization is not using AI agents or AI coded agents; however, we will be incorporating such features within our workflow soon to help business users develop and test courses quickly, deploy them to the orchestrator, and run processes faster. We have already received a demo for the same from the UiPath Platform vendor and our technical account manager, and everything seems good as of now.

I can explain some workflows that we are observing on a daily basis. One of them is a user access request workflow, where employees request application access. The user fills a form in the UiPath Platform application, and then the workflow goes for approval to the manager. After that, the UiPath Platform process creates or assesses the account status and shows it back in the app. The value we gain from this workflow is that it eliminates email-based records or manual tracking. Another workflow is the service desk request portal where internal IT support requests are created. In that workflow, employees submit issues through the app, UiPath Platform creates a ticket automatically, gathers diagnostic information, and the user tracks progress in the app. The value in this workflow is improved employee experience and ticket handling. These are some examples that we see.

Some of the best features I can mention in UiPath Platform include low-code deployment, which our developers find easy. The drag-and-drop flow design reduces development efforts significantly, which is one of the top features. Another important feature is AI-powered document understanding, which extracts data from invoices, forms, emails, and documents, significantly reducing manual data entry. Document understanding is one of the most valuable capabilities for automating document-heavy business processes used by all business users at our organization. UiPath Platform apps allow business users to quickly build business-facing applications on top of automations, providing a user-friendly front end for bots. The feedback we have received is that these apps help bridge the gap between business users and backend automations. Orchestrator provides centralized management of boards, queues, assistance, and monitoring, giving strong governance and control. It offers excellent visibility and control over automation operations. Integration with enterprise systems works well with SAP, Salesforce, ServiceNow, Microsoft 365 web applications, and legacy systems, providing a broad integration ecosystem that reduces implementation complexities. AI Center features enable AI model deployment and integrations into automation workflows. Process mining and task mining identify automation opportunities using real process data, helping prioritize automation initiatives.

Considering the features mentioned, such as low-code deployment, document understanding, UiPath Platform apps, Orchestrator, integrations, AI Center, and process mining, I think document understanding has had the biggest impact on my teams. It is used in most business regions, automating the extraction of data from invoices, claims, forms, emails, and PDFs. It eliminates significant manual data entry, delivering immediate ROI to operations teams when combined with AI and validation workflows. This feature handles both structured and semi-structured documents, making it one of the top features used in our Alliance environment by most business users.

In terms of improvements, I believe monitoring is a crucial area needing enhancement. The utilization of licenses and platform units should be better monitored at the tenant level, as we face challenges in understanding how many licenses are used and the platform unit utilization across all tenants. Additionally, flexible version management with improved version control for semantic versioning would be useful, allowing users to indicate whether it is another version or an incremental update. Moreover, improvements in debugging and troubleshooting are necessary since such tasks can be time-consuming, requiring detailed logs and monitoring insights to identify problems faster. Performance optimization for large automations would help reduce execution times and simplify maintenance. Finally, upgrading AI accuracy and training features in document understanding is essential, as is providing more out-of-box dashboards and usage analytics for automation ROI reporting to demonstrate business value.

The main areas for improvements include version management, debugging capabilities, UI customization in apps, performance for large-scale automations, and enhanced analytics or reporting. These enhancements would make development support and governance more efficient. Better debugging and monitoring capabilities would significantly impact day-to-day operations and support.

There are several improvement areas I suggest for UiPath Platform, such as better version management in apps, where users should be given the ability to control version numbers. This includes easier comparison between versions and rollback options. Enhanced monitoring and debugging are vital for better root cause analysis of production issues, and providing real-time data if problems occur will positively influence users' opinions about the applications. The performance optimization for faster loading and execution for automations and apps is another crucial improvement area. Higher extraction accuracy for complex documents and easier training maintenance of AI models are also needed. Overall, my main suggestions are for enhanced debugging, version management, UI customization, and continued improvements in AI accuracy and performance, to significantly enhance both developer and business user experiences.

I have been using UiPath Platform for the past six months.

UiPath Platform is extremely stable, especially with its shift from on-premises to cloud. The processes are faster now, and thousands of RPA processes run daily with minimal failures. The overall stability of UiPath Platform has increased from forty percent to about eighty percent.

UiPath Platform's scalability is robust. It scales well from small departmental machines to enterprise-wide deployments. Multiple robots can run in parallel; we are using multi-user machines and VMs to handle processes for three users simultaneously. The management is centralized through Orchestrator, supporting enterprise governance and security while easily handling large transaction volumes through queues.

Customer support has been notably beneficial, supported by documentation, community resources, and responsive engagement. Improvements can be made in reservation times for common issues, proactive communication, and enhanced guidance. As a platform engineer, I raise issues with the UiPath Platform technical support team, which resolves our inquiries on time based on ticket priority. The support team's responsiveness leads me to rate their support nine out of ten.

Customer support again receives a rating of nine out of ten. The overall support has been commendable, with documentation and community resources being helpful. Areas for improvement include faster resolutions for intricate product issues, more proactive communication on product updates, better guidance for troubleshooting advanced scenarios, and improved visibility for support status and root cause analysis.

I have not directly used a different automation solution, but I have evaluated options such as Microsoft Power Automate, Automation Anywhere, and Blue Prism. UiPath Platform stands out due to its strong experience, documentation, and understanding capabilities, as well as its large automation ecosystem. The extensive features offered by UiPath Platform give it a significant advantage over other applications.

In terms of return on investment, I can provide an example with invoice processing. Before using UiPath Platform, five employees processed a thousand invoices per month manually, taking about ten minutes per invoice, totaling approximately one hundred sixty-seven hours monthly. After implementing UiPath Platform and its understanding features, eighty percent of extraction became automatic, reducing processing time to two minutes per invoice. The total effort then decreased to about thirty-three hours per month, resulting in roughly a two-thirds reduction in manual effort and improved processing speed.

The setup cost and pricing receive a rating of seven out of ten, providing strong enterprise value through automation, AI capabilities, orchestration, and governance. The setup experience is generally good, yet pricing and licensing could be simplified. Greater flexibility in licensing options across products would enable organizations to better plan and scale adoption.

As feedback, I can say that we currently need to experience more in the automation side and explore Quotid agents in UiPath Platform to dedicate such features. Our Alliance organization has not started using such features yet but soon they will be used, and our automation workflows will be moved to another level, which I am sure of. Our primary purpose is to provide a business-friendly front end for automations. UiPath Platform works well for request approval workflows such as access management, onboarding, invoice processing, and other service desk requests. The integration with the UiPath Platform process is strong, but we would prefer to see better version management, richer UI customization, and enhanced monitoring capabilities going forward.

Enhanced feedback and monitoring would be the most valuable improvement, as it will reduce support effort and help resolve production issues more quickly, which is an important aspect.

There is a great positive impact from UiPath Platform in our organization, particularly in reducing manual effort, increasing operational efficiency, and enabling teams to automate repetitive tasks. This results in faster processing times and improved accuracy. For example, document understanding significantly reduces manual data extraction and validation activities, helping teams process documents faster while improving data quality. Additionally, UiPath Platform apps provide a simple user interface for business users to interact with automations, increasing automation adoption and improving the overall user experience. From an enterprise perspective, the combination of Orchestrator apps and AI capabilities offers end-to-end automation with strong governance, visibility, and scalability across the organization.

AI is not entirely one hundred percent correct, as it can make mistakes. However, the AI capabilities offer good accuracy for most common business use cases, especially in document extraction, classification, automation, and assisted decision-making. The models perform reliably on structured and semi-structured documents, which reduces manual effort and improves productivity. Nevertheless, accuracy can vary with highly unstructured documents, poor-quality scans, handwritten content, and industry-specific formats. Continued improvements in model training, exception handling, and confidence scoring will enhance the reliability further.

In our organization, UiPath Platform is deployed in a private cloud on Azure. We have a subscription owned by our end, where this platform is set up. It was earlier an on-prem setup with machines provided to users and an on-prem Orchestrator setup. Now it is cloud automation, where we are utilizing automation cloud features. All our VMs are dynamic machines, deploying new machines configured with the UiPath Platform Orchestrator.

Currently, we provide two types of services: UiPath Platform as a platform as a service and UiPath Platform as orchestrator as a service. For UiPath Platform as a service, we manage the Azure VMs entirely on our subscription, performing all A to Z activities on the machines. In the orchestrator as a service, we create tenants and groups on our end, allowing users to decide on the type of machine they can use—whether it is an AWS machine, Azure machines, or hybrid cloud machines provided by our organization. Users have complete freedom in choosing the VMs and the necessary UiPath Platform Studio versions.

The platform as a service we provide is complemented by our alliance team, which helps manage the VMs. However, we face challenges whenever there are Microsoft releases or organizational-level policies that need to be added to the particular machines, which might impact the appearance. In orchestrator as a service, there are fewer challenges, but users must adhere to our company standards, which include restrictions on downloading specific types of files or applications.

Currently, we as platform engineers are receiving mainly diploma courses on platform-level services, while most courses are developer-centric. Whenever a new feature is implemented, we benefit from demo sessions scheduled by our technical account manager, who helps us understand the usage and benefits of new features. Furthermore, we access recorded videos and live sessions to enhance our platform-level services. More platform-level courses would be beneficial for platform engineers.

UiPath Platform community provides value through workshops and webinars, allowing us to attend various training sessions. Some workshops are free while others require payment, and we obtain recorded content for reference. We receive live demos of new feature implementations before applying them at the organization level, which is beneficial. More workshops focusing on use cases and hands-on experience tailored for platform engineers would enhance the community experience.

Regarding UiPath Platform communications mining, we utilize it to automate actions or responses based on message content. This service helps analyze emails and customer communications using AI to identify intent, topics, trends, and opportunities for automation. Key capabilities include classification, intent detection, routing, prioritization, data extraction, analytics, and automation integrations. The positive impact is that it manages manual tasks, improves response times, and organizes processes for larger volumes of communication. Suggestions for improvement include better accuracy for niche terminology, easier model training, and more detailed analytics dashboards.

As for coding agents, they are not currently enabled for our alliance organization, but I understand their main purpose is for code review and documentation, as well as troubleshooting assistance. Coding agents can significantly improve productivity by automating documentation and troubleshooting tasks and can help reduce the manual work rate. Improvements are needed for context awareness across large projects and understanding enterprise-specific frameworks, which would further enhance coding agent adoption.

UiPath Platform has positively impacted our organization by allowing us to handle outages more effectively. In the past, whenever an outage occurred, we were the ones raising the case with the UiPath Platform technical support team before they noticed it. It should be identified by the UiPath Platform team first, then communicated to all business users and the platform team—this is a significant disadvantage of UiPath Platform Application Support.

Overall, I can say that UiPath Platform is an excellent application for strong end-to-end automation, reducing manual effort and operational costs. It provides significant ROI for high-volume repetitive processes. Therefore, I would recommend UiPath Platform to organizations looking to scale their automation efforts, as the platform delivers substantial business value through AI capabilities, enterprise governance, and external automation tooling, with further improvements in monitoring and management yielding even greater value.

I strongly suggest UiPath Platform to many users, as it offers numerous automation features. My advice is to start with simple, high-impact automation, build a governance framework, and then scale across the organization. Focus on establishing early governance and leverage the UiPath Platform Academy for skill development. As adoption increases, explore AI-powered use cases, such as document understanding and communication mining, to maximize ROI.

Regarding UiPath Platform's AI capabilities, we have to register this AI system in our environment. One of the positive impacts of AI, such as AI-powered document understanding, reduces manual efforts. The governance is managed through strong role-based access control, which is centrally managed via Orchestrator, including audit trails and monitoring that helps meet enterprise governance requirements. Other positive impacts include Gen AI and AI Center capabilities that help automate complex, decision-driven processes, and the API masking feature is very useful for masking confidential data embedded in the code. I suggest improvements in detailing permission margins across the ads deployment.

I have rated this review eight out of ten.

My main use case for UiPath Platform is business process automation, where I primarily see it being used to automate repetitive and rule-based tasks, especially when multiple applications or systems are involved. For example, it can be used for data entry, document processing, extracting information from emails or files, updating business applications, generating reports, and handling routine workflows. I also see a lot of potential in combining UiPath Platform automation with AI, where AI can understand unstructured emails or documents and make decisions, while UiPath Platform robots or APIs can execute the actual business process. So, for me, the main value of UiPath Platform is reducing manual effort, improving process consistency, and allowing employees to focus more on the tasks that require human judgment.

A specific example of a process I have automated with UiPath Platform is the document and data processing workflow, which involved receiving information from emails and documents, extracting the required details, validating the information, and entering it into other business applications. Earlier, a lot of this work had to be done manually, making it time-consuming and increasing the possibility of human errors in the process. With UiPath Platform, the repetitive parts of the process could be automated, where the bot could monitor incoming information, extract the required details, perform basic validations, update the target applications, and generate a status report. The biggest difference was the reduction in manual effort, allowing the team to focus on exceptions and tasks that require human judgment, making the process consistent and faster.

I see UiPath Platform as more than just an RPA tool; it fits into a larger workflow by connecting different parts of a process through its AI and API capabilities. I find the combination of Agentic AI and automation particularly interesting, where the agent can understand requirements and decide actions, while UiPath Platform handles repetitive tasks, providing a flexible and intelligent automation solution. Overall, I see UiPath Platform as a platform that reduces manual work, improves consistency, and enhances business processes intelligently, focusing on processes with real automation value.

Initially, while going through UiPath Platform, I struggled a lot, but after following tutorials, I understood it better. The features that stand out to me the most are the combination of RPA, workflow automation, and orchestration. I appreciate the RPA capabilities as they enable automation across multiple applications without completely changing existing systems. The document processing and AI capabilities are also useful for workflows dealing with unstructured information. Additionally, integration with APIs and different enterprise applications means automation is not limited to screen-based interactions. The Agentic AI capabilities are among the most interesting parts of UiPath Platform, where AI agents understand goals, make decisions, and utilize automation tools effectively. The orchestration and monitoring capabilities are also commendable, allowing central management of multiple automations during production. What stands out to me is how UiPath Platform integrates RPA, AI, and workflow automation seamlessly.

These features primarily help by reducing repetitive manual work, making day-to-day processes more consistent, particularly when information is collected from emails or documents and entered into applications. Automations can handle most repetitive steps, saving significant time for the team. AI capabilities are particularly valuable for working with unstructured information, as an AI agent understands content and extracts pertinent information without needing separate rules for every format. The integration with APIs allows automation to interact directly with backend systems, facilitating a smooth workflow. The biggest impact on the team is the reduction of repetitive work, allowing more focus on exceptions and analysis where human judgment is necessary.

The biggest positive impact of UiPath Platform on my organization has been the reduction of manual effort, making repetitive processes more consistent. For example, when a process involves collecting data and validating it, automation can handle those repetitive steps much faster than manually performing them. This saves the team time and minimizes errors. The key benefit is that team members can allocate less time to routine data entry and administrative work, allowing them to focus on analysis, exception handling, and higher-value tasks, leading to enhanced efficiency and consistency.

The main efficiency gain has been in reducing manual work in repetitive processes, where tasks that previously took several hours a week can be significantly reduced when automated. The automation processes multiple items consistently in shorter timeframes. Another improvement is the turnaround time; with background automation, tasks are processed continuously, reducing overall delays. Thus, the biggest efficiency gain is a combination of speed, time saved, fewer repetitive tasks, better consistency, and empowering the team to handle higher-value activities.

To assist freshers or new users starting with UiPath Platform, having better documentation or structured learning platforms would be beneficial. UiPath Platform is strong but can feel complex, especially for new users, due to numerous products, features, and configuration options. A simpler, guided experience would ease the onboarding process. Moreover, implementing AI and automation often requires considerable configuration and testing, so more built-in templates and best practice examples for common business scenarios would accelerate implementation. Overall, the focus should be on simplifying UiPath Platform and enhancing its transparency and integration capabilities for enterprise-level automation.

I have been using UiPath Platform for more than one year.

UiPath Platform is stable.

I consider UiPath Platform scalable because it supports starting with a few automations and expanding as business needs grow. I evaluate scalability on its ability to handle increasing transaction volumes and concurrent automations while maintaining performance and reliability. The primary advantage is the capacity to transition from single-task automation to broader, enterprise-wide automation initiatives.

Customer support for UiPath Platform is good, and the review sessions and documentation are helpful.

Previously, I used many different solutions to automate processes, some of which involved manual processes and scripts. The primary reason for switching to UiPath Platform was the need for a centralized, scalable automation platform. Handling automation with scripts or manual methods becomes challenging to monitor and manage as the number of processes increases. Additionally, UiPath Platform provides features beyond basic RPA, such as document processing, AI, API integration, and Agentic AI, giving us greater flexibility to address complex automation needs.

I recommend evaluating integration, security, governance, and maintenance needs before deploying into production, ensuring reliable automation with existing applications is crucial. Moreover, taking advantage of UiPath Platform's documentation, training resources, and user community can be immensely beneficial. There is a wealth of knowledge accessible through YouTube and other platforms, and learning from existing implementations can save considerable time. Overall, I believe UiPath Platform is worth considering if you have repetitive business processes and aim for intelligent, scalable automation. The approach should be to start small, measure value, and scale according to actual demands.

In our team, we are not utilizing any academic courses; instead, we primarily rely on open-source resources, YouTube videos, and various applications.

I do not have specific numbers, but I believe there has been a positive return on investment predominantly through time savings and increased productivity rather than reducing employee count. The key advantage is automating repetitive tasks that previously took hours for data entry and document processing, enabling employees to work on higher-value activities.

As I am working in the organization, I am not aware of specific licensing costs and setup costs, but I think these depend on the organization's size, number of users, and required UiPath Platform capabilities. Overall, while UiPath Platform offers robust enterprise features, organizations should carefully consider their use cases and the expected implementation rate before choosing a business model.

Before selecting UiPath Platform, I evaluated other options based on their support for actual business processes and the ability to integrate with existing applications. Reliability, scalability, ease of development, maintenance, security, governance, and flexibility of support were also critical considerations. Ultimately, I chose the solution offering the best combination of business value, reliability, security, scalability, and total cost of ownership, including licensing and maintenance costs.

One of the main benefits of automation has been the reduction of repetitive manual work, which also helps streamline processes. When employees repeatedly copy information between applications, errors can occur. Automating these steps with UiPath Platform ensures consistency in execution. This consistency improves productivity and turnaround time from a business perspective. The key benefit is not merely human replacement, but instead enabling team members to focus on critical tasks that require human judgment.

Using UiPath Platform, I find the user community quite valuable for learning, with one of the biggest benefits being the opportunity to learn from other automation professionals.

Using UiPath Platform Communications Mining, I can automate actions or responses based on message content. For instance, if we receive customer emails, the tool can analyze the message to classify requests, such as categorizing an email about a declined payment as a payment issue or an address update request. Based on this classification, the automation can take appropriate actions.

Monitoring the tone or sentiment in our messages helps identify and correct misclassifications and gives the team better visibility into our communication process and workflow performance. For example, if a payment issue message is identified, we can track its routing to the proper workflow or support team, flagging low-confidence messages for human review.

Currently, we are not using any agentic automations.

Workflow coding agents are particularly interesting because they assist in creating or troubleshooting automations.

UiPath Platform's approach to coding agent integration is straightforward to configure and integrate, where the main benefit of the Agentic agent is its ability to connect with existing systems. UiPath Platform automatically manages connections between different applications and processes, making it easier to establish end-to-end workflows rather than just automating isolated tasks.

Currently, I do not have any specific thoughts. I am learning and exploring UiPath Platform and RPA, and implementing workflows through Agentic AI. It is quite interesting. I would rate this review an eight out of ten.

My main use case for UiPath Platform is orchestrating workflows and processes. In finance and accounting, we have tasks that we do automatically. One of those tasks involves reading invoices, using Document Understanding, reconciliation, and purchase orders.

Using UiPath Platform for invoice reading has changed my workflow. Based on UiPath Platform features, it is quite simple and we integrated successfully. The specific feature in UiPath Platform that stands out to me as most helpful for my work with invoices is the automation builder. What I appreciate most about it is that it is easy to use, understandable, flexible, and developers can also use it.

UiPath Platform has positively impacted my organization. We used UiPath Platform bots proactively to check the servers, and if a service is down, we execute and reach transcripts before a human gets a notification. The best features UiPath Platform offers for server monitoring and automation include integrations of services, such as business and orchestration dashboards. That has worked well for us. We used it with other systems such as SAP and Oracle. We have not faced many challenges. It is simple and straightforward.

Regarding improvements, recently launched features continue to improve. Unique and ready-made license costs should be addressed. UiPath Platform should work on the licensing information. On the product side, I feel there is no need to improve since there are too many features.

Even with AI, the accuracy is not one hundred percent accurate. We can estimate around eighty to eighty-five percent accuracy. Regarding UiPath Platform's AI capabilities, governance can be set, and coming to the security standpoint, it is quite lagging, but UiPath Platform is providing improvements.

I believe they should work on licensing because most customers will be concerned about the licensing.

I have been using UiPath Platform for seven years.

UiPath Platform is stable.

Scalability-wise, we can increase the bots based on our job needs for specific jobs.

UiPath Platform's customer support is quite good.

Before choosing UiPath Platform, we evaluated other options and went with Automation Anywhere and Blue Prism.

We are not using the coding agents.

For relevant metrics, UiPath Platform will definitely provide return on investment. It is around forty to fifty percent return, extra return. If we invest one hundred rupees, the return follows accordingly.

Regarding my experience with pricing, setup cost, and licensing, this is the main area UiPath Platform should work on. UiPath Platform should focus on licensing. We are partners with UiPath Platform.

My advice to others looking into using UiPath Platform is that if your use case requires AI agents and RPA bots, then UiPath Platform is the best option to use. However, the licensing will be somewhat costly, though UiPath Platform will negotiate the pricing. I would rate UiPath Platform a seven on a scale of one to ten. I rate it a seven because whatever UiPath Platform is launching, the AI features and the efficiency are better.