Automation Suite on Linux

My main use case for UiPath Platform involves most of the business functions across different domains such as banking, finance, insurance, and healthcare industry, and all the business processes are automated from end to end.

As a practice solutions lead, I am automating an end-to-end process.

A quick specific example of a process I have automated end-to-end with UiPath Platform comes from compliance use cases and KYC use cases, where I have been seeing a result of 60 to 70% automation. Now with the AI agentic leveraging, it is becoming more powerful, and I see the results from 70 to 80% now, especially the gap in the human in the loop, which requires a lot of learning system to be built.

I have been doing test automation in the cloud, which is another great product for leveraging testing automation across the agent lifecycle.

I use agentic automation for a long list of use cases, including invoice processing, KYC processing, intake processing, document verification, and IDP processing, and I am still actively working on these.

By leveraging agentic automation, I have achieved effort savings of 60% from a development perspective, with significant error reduction, optimizing and reducing around 20% of business errors.

In UiPath Platform, I am using the Cloud Code Agent to build agents quickly and at scale.

The best features UiPath Platform offers include Orchestrator, which I find particularly valuable as it connects RPA, agentic, and humans.

This integration has helped my team and business processes by trending towards or leaning towards zero-touch automation.

Anything which comes as part of an intake and as an RPA connects the systems for deterministic flows, whereas in the case of AI agents, they can proactively connect to multiple different systems including MCPR and RAG systems for knowledge systems, and tackle gaps associated with human in the loop.

I would like to add that the latest features about the Flow and Coding Agent complement the ability to build agents, which really helps from an end-to-end platform perspective, leading to productivity improvements of around 50 to 60% savings, making it a differentiator.

UiPath Platform has positively impacted my organization with a transformation. Typically, it started as an RPA, and now it becomes an agent, automating business processes from anywhere between 40 to 80%, which saves millions. Typically, we used to build any agent between $35,000 to $75,000, but with AI capabilities that come from automation within UiPath Platform, my efforts drop by 50 to 60%.

The cost savings and automation percentages have shifted my team's focus to getting major requirement gathering, while development, testing, and operation efforts have reduced. The only gap remains when there are business requirement exceptions.

Regarding improvements for UiPath Platform, I see a huge gap in observability, as I currently have to check the logs instead of having my own observability that connects the dots between the business and the agents.

I would like to mention that there is a need to address the cost associated with licensing, as multiple SKUs and products have created chaos when dealing with transactions since every business process is based on transactions.

I have been using UiPath Platform for almost four and a half years.

UiPath Platform is stable.

The scalability is impressive, as it can connect multiple host machines into the license, and how you structure and deploy it demonstrates its scalable architecture and components.

The customer support I encounter is okay for critical issues, but I see really good response levels with platinum support.

I previously used Blue Prism for some time, but the product scale was not happening, which is why I had to shift to UiPath Platform. Additionally, I was noticing trends asking why I should use UiPath Platform over open source.

I have seen a return on investment with significant changes, as my efforts in any business process have been reduced by 50%, allowing humans to regain about 50 to 60% of their effort, resulting in a productivity gain of 70%.

My experience with pricing, setup cost, and licensing has been challenging due to the various costs associated with basic platforms, bot costs, and the differences between attended and unattended bot costs, along with geographical differences in developer costs.

Before choosing UiPath Platform, I evaluated Blue Prism.

UiPath Platform has an ecosystem that securely handles data. However, if agents leverage LLMs and hallucinate, even one agent's hallucination can pose a problem, needing a governed agent to tackle it.

I would say the accuracy and reliability of output from UiPath Platform's AI capabilities are currently around 70%, varying based on the business case complexity. Some cases solve 80% or even 90%.

My advice for others looking into using UiPath Platform is to move away from traditional RPA and adopt a working model that views it as an agentic platform.

I give this review a rating of 8.

We use UiPath traditional RPA software rather than UiPath Platform.

Our main use cases for UiPath in our organization include submitting RFQs for fuel, helping with collections, and remittances on the finance side.

To provide a specific example of how we use UiPath for submitting RFQs for fuel, our bot logs into an Oracle Fusion system, creates a request for quote with the selected vendors, and submits it.

The bot does not handle any follow-up steps after submitting the RFQ, such as tracking responses or notifying our team; it is mainly focused on submission.

The best features UiPath offers include their overall flow, REFramework, the mechanism of queues, and the low-code apps; all of those are great.

I use the queues and the REFramework in my work, and I find the low-code apps make things easier for my team.

UiPath has positively impacted our organization in the areas of receivables and collections by automating many of the manual repetitive jobs, replacing them with bots doing them for us.

I believe UiPath licensing could improve, as we have always found it tricky. The licensing changes every year, and having a static, easy way to understand licensing would be beneficial, along with knowing the impact before getting into it.

As we explore agentic automation, I hope to see UiPath address these licensing concerns and explore other potential improvements.

We use UiPath traditional RPA software rather than UiPath Platform.

UiPath is stable in my experience.

The scalability of UiPath for our needs is good so far.

Customer support is great. I would rate the customer support on a scale of one to ten as seven.

We did not previously use a different solution before UiPath; it was our first automation RPA solution.

I have not seen a return on investment, and it is tough to quantify because we have not been tracking those metrics. However, overall, we get positive feedback from users whose work we have automated.

My company does not have a business relationship with UiPath other than being a customer.

I have not seen a return on investment, and it is tough to quantify because we have not been tracking those metrics. However, overall, we get positive feedback from users whose work we have automated.

My experience with pricing, setup cost, and licensing reveals that licensing is complex and takes time to understand. The licensing changes every year, requiring time to understand it annually, and it can be simplified.

Before choosing UiPath, we did not evaluate other options. We went by the Gartner leader quadrant and spoke to UiPath directly.

We have not used any of the UiPath Academy courses, so I cannot provide the biggest benefits we have seen from it.

I do not have much to say about UiPath's user community, as we have not communicated or interacted with the user community. We work directly with UiPath as an organization.

We have not been using agentic automation.

We are only using traditional RPA and are looking into getting into UiPath Platform. I do not have any advice regarding UiPath Platform at this time. My overall review rating for UiPath is seven out of ten.

My main use case for UiPath Platform involves processing invoices and claim documents as well as tracking outbound and inbound calls.

The specific example of how I use UiPath Platform for invoice processing starts with the nurses or the hospital department getting the claim PDFs from the providers, extracting the patient information, and checking whether the claim is approved or not. They then go back to the Epic application where the patient records reside and make an update or note on the profile, stating the reason for rejection or the approval. Finally, they upload the claim document into the patient profile.

Another workflow I use involves making outbound or inbound calls, where the team makes calls to patients to remind them of their appointments or medication delivery dates, along with any updates related to patient records. This process includes automated calls that attempt to reach a patient three times; if a patient doesn't answer, the system marks it and calls back again in the following days. After three attempts, the case is marked as not responding and further calls cease. This entire process is automated and the updates are recorded in an Excel file.

The best features UiPath Platform offers include coding agents, which I currently find very interesting, and the map of work along with the latest technologies that they include, keeping it neutral while providing access and integrations to all the necessary skills and technologies as well as LLMs. UiPath Platform has positively impacted my organization by enabling nurses to focus less on clerical work and more on attending to patients, which I consider a success for the company. Additionally, most processes now take less time to complete, resulting in significant time savings.

Regarding how UiPath Platform can be improved, I note that previously, they offered the community version with the latest technologies available for trial, but now, with the introduction of new terms like IXP and IDP, it feels like that option is losing its significance. I would like to see UiPath Platform reintroducing free trial versions for the latest technologies upon their release.

For the documentation, I still see that UiPath Platform is not performing well with handwritten documents, and I would be very glad to see improvements in that area.

I would like to see more flexibility in Insights when creating reports.

I have been using UiPath Platform for close to six years.

UiPath Platform is stable.

I find the scalability of UiPath Platform to be very good.

I would describe the customer support as pretty fast, allowing us to schedule when they want to reach out, and they respond quickly. I rate customer support a 10.

I did not use any different solution before; it was a manual process that has now been automated.

I haven't seen a return on investment yet, but I would say one of the processes I developed is providing us with a 50% ROI so far, although we have only been in production for six months.

The solutions have reduced human error and freed up employee time, which has allowed nurses to attend to more patients and pivot their focus more towards patient care.

I haven't started using agentic automation.

I haven't been involved in the evaluation process for other options, so I don't know the specifics there.

I have integrated SharePoint and Workday applications, along with other third-party applications like CareTend.

UiPath Platform is deployed in my organization on a private cloud. I use UiPath Platform as my private cloud provider.

I have used UiPath Academy courses to gain knowledge on the latest products, and I find it provides somewhat hands-on experience along with in-depth knowledge about their development, including examples.

In terms of the value gained from being part of UiPath Platform's user community, I find it to be a vast community compared to other software communities, as many users are trying things out daily and are very responsive. If I encounter a problem, there is usually already a solution available from someone in the community.

For those looking into using UiPath Platform, I advise them to consider it for complex processes or high volume tasks that heavily involve documents like invoices and claim documents, as it's very user-friendly and easy to implement those solutions. UiPath Platform also offers out-of-the-box solutions for document handling.

My main use case for UiPath Platform is AR and AP automation.

A specific example of how I'm using UiPath Platform for AR and AP automation is batch posting of customer payments.

The best feature that UiPath Platform offers is ease of use. What makes it easy to use for me is the interface.

UiPath Platform has impacted my organization positively as we were able to free up time to do more important things.

We have saved over 2,000 hours, allowing my team to focus on important things now.

I do not have any changes or recommendations for how UiPath Platform can be improved.

I have been using UiPath Platform for two years.

UiPath Platform is stable.

So far, UiPath Platform has been very scalable.

I have not needed customer support yet.

I have not previously used a different solution.

I do not handle the pricing, setup cost, and licensing.

We were able to reduce headcount by one so far, indicating we have seen a return on investment.

UiPath Platform has reduced human error and freed up employee time, as we were able to reduce headcount and focus on more complicated issues.

Before choosing UiPath Platform, I did not evaluate other options.

My advice to others looking into using UiPath Platform is that I would definitely use it, as it has provided a lot of great opportunity.

I have not used UiPath Academy courses, so I do not have any benefits to share from that.

I have not used UiPath's user community, so I do not have thoughts on the value I gain by being a part of it.

I do not use agentic automation with UiPath Platform.

I would rate this review a 10.

My primary use case for UiPath Platform is on the AR side of the business, but I plan on also integrating it into accounts payable.

I favor the RPA feature of UiPath Platform the most because that is all I have been introduced to up until this point, but I plan on leveraging the agentic capabilities as well.

The features of UiPath Platform that I appreciate in terms of robotic automation are that they understand the business and what our needs are, and they are able to leverage all the different service platforms that we use and utilize. I appreciate how they are able to pull it all together and fully integrate everything.

I have realized benefits from using UiPath Platform so far, including a reduction in FTE as a result of some of the RPAs I have put in process. I also have the ability of leveraging seven days a week with something automated, and I do not have vacations to worry about or people being sick. I have scheduled jobs and they run as they can.

UiPath Platform could be improved by having a better relationship with the customer and understanding their business and what their needs are, with an approach where they come to us instead of us coming to them. I would appreciate a little bit more customer relations.

I have been using UiPath Platform for the past two years.

More proactive customer service would make it a ten for me.

Prior to UiPath, I was not using another solution to address similar needs.

I would describe my experience with deploying UiPath Platform as lacking direct involvement since I have not worked directly with them because I am going through our IT department. I think our IT department has struggled in possibly not utilizing the skill set that is necessary to keep our business going forward. That is why we really need UiPath to come in and help give us that direction.

I have not evaluated other RPA solutions.

I would advise someone in another organization who is considering UiPath to be patient, as the process is long. You cannot expect to get a robot or RPA or agentic processing in place within two weeks. It is a journey, and you have to have a committed, dedicated resource to help through that process. I provided this review with a rating of eight.