Zuora: Enterprise Monetization at Scale

What do you like best about the product?

Zuora is pretty straightforward once you get the hang of it, and the customer support team has been super helpful whenever I’ve had questions.

What do you dislike about the product?

It was a bit tough to learn at first—the system felt overwhelming in the beginning—but it gets much easier with time.

What problems is the product solving and how is that benefiting you?

Zuora helps us manage subscription revenue more smoothly by automating billing and tracking changes in customer subscriptions. It saves us a lot of time, reduces manual errors, and gives us better visibility into our revenue, which makes planning and reporting much easier.

What do you like best about the product?

How it takes the stress out of managing subscriptions. The billing is accurate, the automation saves us hours, and the reporting gives us real insights without needing a data team. It’s just made everything smoother.

What do you dislike about the product?

The learning and adaptability curve takes time, especially with the more advanced features and some customizations.

What problems is the product solving and how is that benefiting you?

Zuora is helping us solve the headache of managing complex subscriptions and recurring billing. Before, we used spreadsheets and manual processes that slowed everything down and led to errors. Now, invoicing is automated, revenue tracking is cleaner, and we can focus on growing the business instead of fixing billing issues.

What do you like best about the product?

Zuora provides strong flexibility in managing subscription billing and revenue recognition. Its automation features reduce manual work, and the platform scales well as the business grows. I particularly like how easily different pricing models can be configured, which helps adapt to changing customer needs. The reporting and dashboards also give good visibility into financial performance.

What do you dislike about the product?

The system can feel complex at times, especially during setup or when making configuration changes. Some processes require multiple steps that could be simplified. The user interface, while functional, is not always intuitive and can take time to learn. Additionally, support response times can sometimes be slower than expected for urgent issues.

What problems is the product solving and how is that benefiting you?

Zuora helps streamline the complexity of subscription management by automating billing, invoicing, and revenue recognition processes. Instead of relying on manual spreadsheets and disconnected systems, everything is centralized, which reduces errors and saves significant time. It also supports compliance with ASC 606, giving confidence in financial reporting. For the business, this means faster month-end close, more accurate revenue tracking, and the ability to scale operations without adding a large back-office team.

What do you like best about the product?

Zuora is Enterprise application is easy to use and track the order and assets of product ingrtated with other cpq tools

What do you dislike about the product?

more feature need to configure the products

What problems is the product solving and how is that benefiting you?

Quote to Cash problem is resolved

I use the solution in my company since it helps the subscription business. The tool helps businesses manage their product catalogs and content contacts. It also helps with accounts like how much revenue has been generated to keep track of all that. It also helps integrate with other applications and CRMs, like Salesforce. We can also complete reports and all of that with the tool.

The most valuable feature of the solution is that it helps subscription businesses keep track of everything, like upgrades, downgrades, and cancellations. If there are repetitive tasks, we can automate them with the tool.

Zuora is good, but I have faced some issues while using data queries. While fetching the data, I had faced some issues. The issue with the tool may be because of my limited knowledge.

I have been using Zuora for a year and a half or two. I am a user of the tool.

It is a stable solution and though we had encountered a few bugs, they were resolved. Stability-wise, I rate the solution a out of ten.

We will be continuously adding accounts as and when a new subscription occurs.

Around ten people use the tool in my company.

The solution's technical support team's ability to resolve issues is good. I am happy with the support team. Mostly, all of our tickets are resolved by the support team.

The product's installation, setup, and deployment phases can be managed by contacting Zuora support.

The solution is deployed on the cloud.

Zuora can be useful if it is a subscription business. There are alternative billing platforms as well. I have been using Zoho, which I think is a stable product.

It would be easy for a beginner to learn to use Zuora. The tool's UI is user-friendly. The tool offers documentation and has a knowledge center, which has all the information and is user-friendly.

I rate the tool a seven out of ten.