Zuora: Enterprise Monetization at Scale

I use the solution in my company since it helps the subscription business. The tool helps businesses manage their product catalogs and content contacts. It also helps with accounts like how much revenue has been generated to keep track of all that. It also helps integrate with other applications and CRMs, like Salesforce. We can also complete reports and all of that with the tool.

The most valuable feature of the solution is that it helps subscription businesses keep track of everything, like upgrades, downgrades, and cancellations. If there are repetitive tasks, we can automate them with the tool.

Zuora is good, but I have faced some issues while using data queries. While fetching the data, I had faced some issues. The issue with the tool may be because of my limited knowledge.

I have been using Zuora for a year and a half or two. I am a user of the tool.

It is a stable solution and though we had encountered a few bugs, they were resolved. Stability-wise, I rate the solution a out of ten.

We will be continuously adding accounts as and when a new subscription occurs.

Around ten people use the tool in my company.

The solution's technical support team's ability to resolve issues is good. I am happy with the support team. Mostly, all of our tickets are resolved by the support team.

The product's installation, setup, and deployment phases can be managed by contacting Zuora support.

The solution is deployed on the cloud.

Zuora can be useful if it is a subscription business. There are alternative billing platforms as well. I have been using Zoho, which I think is a stable product.

It would be easy for a beginner to learn to use Zuora. The tool's UI is user-friendly. The tool offers documentation and has a knowledge center, which has all the information and is user-friendly.

I rate the tool a seven out of ten.

I work for a large utility manufacturing company that sells tyres on a subscription basis. I used Zuora to automate their business billing processes.

Initially, our customer's system was inefficient, using multiple systems for rating, invoicing, finance, and usage-based charging. There were minimal systems involved in their process. Now, they have merged every process into one system under one roof.

Moreover, Zuora has recently launched its AI bot, which can be used within the tenant itself.

It can generate invoices and manage all financial transactions within the platform.

It's an end-to-end solution for managing subscriptions. You can generate invoices, credit memos, debit memos, and handle products—everything is under one roof. You can also generate different invoice templates and map financial transactions. Additionally, it can be used to generate reports and analytics.

It has been improved a lot. I've seen its growth over two years, with new features being added constantly.

Currently, the data structure within Zuora is a bit rigid. It doesn't support many things, like subqueries or correlation queries and all that. If they improve that section, it would be great.

It has almost been two years. 

I haven't experienced any issues working with it. It's a good platform and easy to use.

It is a scalable product. The only limitation is the ZDQL (Zuora Data Query Language). It's not very efficient and doesn't support many SQL queries or other standard features. If that could be improved, it would be great.

There are around eight to nine users. 

The Zuora tenant we used for the client was US-based, but they operated in multiple countries like Mexico and Colombia. We used the same tenant for every project and created entities within the same project.

Zuora has its own technical support. If we encounter any problems, we can raise a ticket internally, and they will definitely help us.

Positive

I didn't use a different solution. For me, it was my first time using such a tool.

The initial setup wasn't that complex. It was a bit easy. 

• Integration Capabilities: Zuora provides REST APIs, as well as SOAP APIs, which can be leveraged to connect with other systems.

• Deployment strategy: We followed an agile methodology. It was a continuous development and continuous deployment setup.

• Deployment time: Through Zuora's built-in deployment manager, it doesn't take much time. It's easy to deploy. It was completed within a day.

My team lead was the only one who deployed it.

Zuora is cost-effective. It does bring value to the company.

I would definitely recommend it. It's a really nice platform. We can use its extensibility, and it's very easy to implement and automate processes. 

It can also be integrated with multiple platforms if your business requires working with multiple tools.

Overall, I would rate it a nine out of ten.

I use the solution for development tasks.

Zuora Workflow is valuable. It is the main tool I use to automate processes and deliver business requirements. CPR has helped streamline our billing operations.

The solution must add more programming languages to build logic. For now, it is purely liquid. It must add some simple JavaScript, Python, or another language. It will improve the capabilities of Zuora.

I have been using the solution for five years.

The production environment is great. However, we tend to see some downtime for the Sandboxes. We can check the website's health. The stability of the Sandboxes must be improved.

The scalability is good enough for my needs.

The technical support team responds quickly. It is great. The responses are helpful. The engineering team tends to respond very fast.

Positive

The ease of deployment depends on the previous system. It could be difficult to map everything if it was a legacy system or a custom software. If we were using a similar software, it could be easier. The developer tools offered by Zuora are good enough. We can migrate the data from Excel spreadsheets. A team of four people deployed the tool in our organization. The product is always deployed on the cloud.

The solution is worth the price.

I have used Microsoft Dynamics, but it is not entirely like Zuora. We did not do billing in Microsoft Dynamics.

I am a developer. I am a Zuora consultant. We saw the product's benefits after the initial deployment once we had the knowledge to take advantage of its features. In the beginning, it's usually like migration from a legacy system. It is kind of messy. Once we have hands-on experience, we will start seeing the value.

When there is a change in subscription, we have to go through an amendment to the subscription every time. We create a new order and add the new version of the subscription. The tool requires maintenance sometimes. We perform patching to clean up the account and improve the platform's overall performance.

Zuora has a very good Knowledge Center. It also has courses at Zuora University. These are the first things I show the people in the team. I asked my team members to complete Zuora Billing 101. It gives a very good explanation of the capabilities of the tool.

Overall, I rate the solution an eight out of ten.

We use the tool to monetize customer subscriptions. It is an enterprise module. Whenever a subscription ends, we send an email notification to the customer. The product generates the order number and bill number. It takes two to three seconds, and the notification is sent to the customer automatically. So the customer can pay the bill simultaneously.

I like the invoice template creation and the HTML drag-and-drop concept. The subscription, order management, billing settings, and workflow features are fine. I like the automated bill generation feature. It can be achieved from the workflow.

When we raise global support tickets, we receive delayed responses. We have to wait two to three days.

I have been using the solution for two years.

I have not faced any stability issues.

If we have hands-on experience, the initial setup is easy. However, it will be difficult for a person to do it for the first time.

The tool has volume pricing and tiered pricing models. The tiered pricing model is costly. The volume pricing model is more affordable.

Zuora is a booming product in the market. It is useful and versatile. I will recommend the tool to others. It has many features. We can end the subscription whenever we want. It provides a recurring pricing model. I usually show the demo to the customers. Generally, customers like the product. I use AI if I have any doubts about the tool. I worked as a Java full-stack developer before. I switched streams because many people are losing jobs. Overall, I rate the product a seven to eight out of ten.