Sold by: Elyxia Global Limited
Deployed on AWS
AWS Free Tier
Zammad 6.5 is a modern, open-source helpdesk and ticketing system built for streamlined customer support and service management. It offers multi-channel communication, advanced automation, and a user-friendly interface to improve response times and customer satisfaction. Elyxia Global Limited provides a pre-configured, security-hardened Zammad AMI on AlmaLinux 9, optimized for performance and reliability with PostgreSQL, ElasticSearch, Redis, and NGINX.
Any additional charges are clearly specified in the pricing information section.
Overview
Zammad is a modern, open-source helpdesk and ticketing solution built to streamline customer support and service management. With a sleek UI, powerful automation features, and native integrations with major communication channels, Zammad empowers teams to resolve issues faster and deliver exceptional user experiences. Multi-channel ticketing, role-based access control, full-text search, and robust analytics make Zammad ideal for organizations seeking to modernize and scale their support operations. Elyxia Global Limited provides a security-hardened, performance-optimized Amazon Machine Image (AMI) pre-bundled with Zammad 6.5 and curated for enterprise-grade deployments. This AMI includes a fully tuned stack optimized for Zammad performance and reliability - ensuring fast setup, reduced maintenance overhead, and maximum uptime. Transparent pricing guarantees no hidden costs while providing full control over your deployment. Deploy with confidence and transform your support operations with Zammad on a secure, scalable, and high-performance infrastructure.
Pre-bundled with the AMI:
- Zammad 6.5: An open-source, enterprise-ready helpdesk and ticketing platform with intuitive UX and robust automation.
- AlmaLinux 9 (latest): A stable, secure, RHEL-compatible Linux distribution tailored for long-term production workloads.
- PostgreSQL 16: A high-performance, reliable relational database system optimized for data structure.
- NGINX: A lightweight, high-speed web server configured to maximize Zammad responsiveness.
- ElasticSearch 8.17 (Optimized): A powerful full-text search engine, optimized by Elyxia Global Limited for Zammad indexing and search performance.
- Firewalld: Dynamic firewall management for enhanced server and network protection.
- PHP 8.2: A fast, secure scripting language required for background tasks and integrations.
- Redis & MemCache: In-memory data stores used to enhance Zammad session handling, caching, and real-time updates.
Disclaimer: The respective trademarks mentioned in the offering are owned by the respective companies. We do not provide the commercial license of any of these products. Many of the products have a free, demo or open source license as applicable. Elyxia Global Limited provides image related support, drop us an email support@elyxia.uk .
Highlights
- Multi-Channel Ticketing & Automation: Centralize email, chat, social media, and voice support with powerful workflow automation and role-based access control.
- Optimized & Secure AMI: Includes Zammad 6.5 with AlmaLinux 9, PostgreSQL 16, ElasticSearch 18.7 (optimized by Elyxia Global Limited), Redis, and NGINX for maximum performance.
- Enterprise-Ready and Scalable: Built for teams of all sizes with flexible deployment, real-time analytics, and seamless integrations.
Details
Sold by
Categories
Delivery method
Delivery option
64-bit (x86) Amazon Machine Image (AMI)
Latest version
Operating system
Rhel AlmaLinux 9
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time. Alternatively, you can pay upfront for a contract, which typically covers your anticipated usage for the contract duration. Any usage beyond contract will incur additional usage-based costs.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
If you are an AWS Free Tier customer with a free plan, you are eligible to subscribe to this offer. You can use free credits to cover the cost of eligible AWS infrastructure. See AWS Free Tier for more details. If you created an AWS account before July 15th, 2025, and qualify for the Legacy AWS Free Tier, Amazon EC2 charges for Micro instances are free for up to 750 hours per month. See Legacy AWS Free Tier for more details.
Dimension | Cost/hour |
|---|---|
t3a.small Recommended | $0.02 |
t3.micro | $0.02 |
t2.micro | $0.02 |
c6i.24xlarge | $0.02 |
m5a.16xlarge | $0.02 |
m6a.48xlarge | $0.02 |
x1.16xlarge | $0.02 |
c3.large | $0.02 |
x2idn.16xlarge | $0.02 |
m3.medium | $0.02 |
Dimensions summary
You pay by the hour for this software running on AWS. The many options you see are all EC2 instance types, not feature tiers. Each dimension names a specific instance size, from small shared instances to large dedicated and bare-metal machines. Pricing scales with the compute, memory, and storage capacity of the instance you pick. You choose the instance that fits your workload and pay only for the hours it runs. The software itself is open-source helpdesk ticketing, delivered as a security-hardened AlmaLinux machine image. Billing stops when you stop the instance.
Top-of-mind questions for buyers
Each dimension maps to one running EC2 instance of that named size. You pay the software fee per hour that instance runs, on top of the AWS compute cost. Larger instance names carry more CPU, memory, and storage capacity. You pick one size to match your helpdesk workload.
Software charges accrue only while the instance runs, since billing is per active hour. Stopping the instance halts the hourly software fee. Underlying AWS storage for the stopped instance may still apply, but the software meters running time only. Billing stops when you stop the instance.
Cancellations within 48 hours of purchase qualify for a refund under AWS Marketplace's standard policy for machine image products. Beyond 48 hours, no refunds apply, regardless of hours already billed. To request one, contact the vendor with your AWS account ID and the product ID.
www.elyxia.uk+2
Helpful?
Vendor refund policy
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
64-bit (x86) Amazon Machine Image (AMI)
Amazon Machine Image (AMI)
An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.
Version release notes
Release Notes for Zammad Community 6.5 (EGL Build 260629.1) This version EGL Build 260629.1 will replace the existing 260421.1
What is New:
-
Alma Linux 9 (Latest): AlmaLinux has been updated to the latest version with all critical patches applied, ensuring a stable and secure environment.
-
Hardened Security: Implemented additional security measures with firewall, including the latest CVE patches, to protect against emerging threats and vulnerabilities.
-
Package Updates: All packages have been updated to the most recent stable versions, ensuring improved compatibility and reliability.
For more details on this release, please visit our official release notes page, Zammad - https://assist.elyxia.uk/docs/zammad/release-notes/
For a seamless setup experience, check out our One-Click Installation Guide at https://assist.elyxia.uk/docs/zammad/one-click-installation/
Additional details
Usage instructions
For a seamless setup experience, check out our One-Click Installation Guide at https://assist.elyxia.uk/docs/zammad/one-click-installation/ This step-by-step guide simplifies the initialization process, ensuring you get your instance up and running in no time!
Resources
Vendor resources
Support
Vendor support
For community-driven support, visit the Community Forums https://community.zammad.org/ .
Explore our resource and reference site for more, https://assist.elyxia.uk/docs/zammad/resources-reference/
For tailored solutions, customization, and professional services designed to meet your unique business needs, Elyxia Global Limited offers expert assistance and consultation. Learn more by visiting our Assist Center (https://assist.elyxia.uk/ ) or reach out directly via email at support@elyxia.uk .
Let us help you unlock the full potential of your digital solutions with our specialized services.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
This product has charges associated with it for seller support. Zammad is an open-source helpdesk and customer support software that enables organizations to efficiently manage customer inquiries and communications across various channels, including email, chat, phone, and social media.
This product has charges associated with it for seller support and pre-configured Product.Zammad is an open-source, web-based ticketing system developed to help organizations manage customer support and IT service requests efficiently. Designed with usability and performance in mind, Zammad provides a modern, intuitive interface and supports multi-channel communication, including email, chat, phone, Twitter, and Facebook.
This product has charges associated with it for seller support. Zammad is an open-source help desk and customer support platform that helps organizations manage customer inquiries from multiple channels in one place. It provides ticket management, email integration, user management, knowledge base features, and automation tools to streamline customer service operations.
This product has charges associated with it for Websoft9 support. Pre-configured, customizable, secure, one-click to deploy EspoCRM on AWS. EspoCRM is an Open Source CRM application that allows you to see, enter and evaluate all your company relationships regardless of the type.
Customer reviews
No customer reviews yet
Be the first to review this product . We've partnered with PeerSpot to gather customer feedback. You can share your experience by writing or recording a review, or scheduling a call with a PeerSpot analyst.