Sold by: Elyxia Global Limited
Deployed on AWS
AWS Free Tier
osTicket is a globally trusted open source support ticketing system. Easily scale and streamline your customer service and drastically improve your customer's experience.
Overview
Elyxia Global Limited offers a comprehensive solution with its pre-configured and hardened OsTicket image on Alma Linux, a reliable alternative to CentOS. This ready-to-run package includes a repackaged open-source software product, with any additional charges clearly specified in the pricing information section, ensuring a fully configured stack for your convenience.
osTicket is a globally trusted open source support ticketing system. Easily scale and streamline your customer service and drastically improve your customer's experience. It seamlessly integrates inquiries created via email, phone and web-based and API into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.
Pre-bundled with this AMI: OsTicket 1.18, AlmaLinux 9, MariaDB 10.5, PHP 8.2, Web Server Apache, Firewalld: Linux Firewall Management Tool Cockpit: Modern File/Server Manager
Disclaimer: The respective trademarks mentioned in the offering are owned by the respective companies. We do not provide the commercial license of any of these products. Many of the products have a free, demo or open source license as applicable. Elyxia Global Limited provides image related support and plugin development, drop us an email support@elyxia.uk .
Highlights
- **Effortless Ticketing:** Create, track, and prioritize support tickets with ease. OsTicket offers a user-friendly ticket submission process for customers and comprehensive ticket management for your team.
- **Automation and Workflow:** Automate repetitive tasks with customizable workflows. Assign tickets to the right agents, set up auto-responses, and streamline your support processes.
- **Multichannel Support:** Provide support across various communication channels, including email, web forms, and phone. Centralize all interactions in one platform for a cohesive support experience.
Details
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Delivery method
Delivery option
64-bit (x86) Amazon Machine Image (AMI)
Latest version
Operating system
Rhel Alma Linux 9
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time. Alternatively, you can pay upfront for a contract, which typically covers your anticipated usage for the contract duration. Any usage beyond contract will incur additional usage-based costs.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
If you are an AWS Free Tier customer with a free plan, you are eligible to subscribe to this offer. You can use free credits to cover the cost of eligible AWS infrastructure. See AWS Free Tier for more details. If you created an AWS account before July 15th, 2025, and qualify for the Legacy AWS Free Tier, Amazon EC2 charges for Micro instances are free for up to 750 hours per month. See Legacy AWS Free Tier for more details.
Dimension | Cost/hour |
|---|---|
t3.small Recommended | $0.02 |
t3.micro | $0.02 |
t2.micro | $0.02 |
r5a.4xlarge | $0.02 |
r5n.12xlarge | $0.02 |
m5ad.12xlarge | $0.02 |
i3.xlarge | $0.02 |
c5a.16xlarge | $0.02 |
p3dn.24xlarge | $0.02 |
r5dn.24xlarge | $0.02 |
Dimensions summary
You pay by the hour for the EC2 instance you choose to run this software. Each dimension maps to a specific AWS instance type, so your cost scales with the compute size you select. Smaller instances like t3.nano and t2.micro carry lower hourly rates. Larger instances such as x1e.32xlarge, p4d.24xlarge, and the metal instances carry higher rates. The software is delivered as an AlmaLinux machine image, so you also pay standard AWS infrastructure charges separately. Pick the instance size that fits your workload; billing follows actual runtime hours.
Top-of-mind questions for buyers
You get a running instance of the software packaged as an AlmaLinux machine image, sized to the AWS instance type you pick. Each dimension name matches an EC2 instance type. The hourly rate covers the software licence; the underlying compute, storage, and network from AWS are billed separately by AWS.
The software fee meters running hours only, so a fully stopped instance stops accruing that charge. Stopped instances can still incur AWS storage fees for attached volumes. To avoid all charges, terminate the instance rather than just stopping it.
Cancellations within 48 hours of purchase qualify for a refund under AWS Marketplace's standard policy for machine image products. Contact the vendor with your AWS account ID, product ID, and reason. Beyond 48 hours, no refunds apply regardless of hours already billed.
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Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
64-bit (x86) Amazon Machine Image (AMI)
Amazon Machine Image (AMI)
An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.
Version release notes
Release Notes for OSTicket 1.18.2 (EGL Build 260629.1) This version EGL Build 260629.1 will replace the existing 260420.1
What is New:
-
Alma Linux OS updates: AlmaLinux has been updated to the latest version with all critical patches applied.
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Hardened Security: Implemented additional security measures, including the latest CVE patches, to protect against emerging threats and vulnerabilities.
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Comprehensive Package Updates: All system packages and dependencies have been updated to their latest stable versions, ensuring compatibility, reliability, and security.
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Performance Optimizations: Optimized performance to ensure faster execution and resource efficiency.
For more details on this release, please visit our official release notes page, OsTicket - https://assist.elyxia.uk/docs/osticket/release-notes/
For a seamless setup experience, check out our One-Click Installation Guide at https://assist.elyxia.uk/docs/osticket/one-click-installation/
Additional details
Usage instructions
For a seamless setup experience, check out our One-Click Installation Guide at https://assist.elyxia.uk/docs/osticket/one-click-installation/ This step-by-step guide simplifies the initialization process, ensuring you get your instance up and running in no time!
Resources
Vendor resources
Support
Vendor support
OsTicket Community Support: https://forum.osticket.com/ For specialized AMI-related assistance and custom development, connect with us at https://www.elyxia.uk/online-help or reach out via email at support@elyxia.uk .
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
This product has charges associated with it for seller support. osTicket is an open-source help desk and ticketing system designed to streamline customer support operations. It provides an efficient way to manage, organize, and archive support requests, improving the overall customer service experience.
This product has charges associated with it, which includes support from Cloud Infrastructure Services. Create your own helpdesk on AWS. osTicket seamlessly routes inquiries created via email, web-forms and API.
Create your own helpdesk on AWS. osTicket seamlessly routes inquiries created via email, web-forms and API.
This product has charges associated with it for seller support and pre-configured phpMyAdmin in it. Intuz OSTicket is a pre-configured, ready to run image for running OSTicket on Amazon EC2 and has Apache2, MySQL, PHP, phpMyAdmin, OSTicket, and Scripts which make it easy for you to use OSTicket.
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