Sold by: Elyxia Global Limited
Deployed on AWS
AWS Free Tier
This product has charges associated with it for seller support. Elyxia Global Limited offers a pre-configured and hardened osTicket 1.18.4 image running on AlmaLinux 10. osTicket is a widely used open source support ticket system that routes enquiries arriving by email, web form or phone into a single queue, so nothing is lost in an inbox and every request has an owner.
Overview
Elyxia Global Limited brings you a robust and performance-optimized osTicket image on AlmaLinux 10. This ready-to-deploy AMI lets a support team start taking tickets in minutes rather than spending a day assembling a web server, a database and an application. osTicket routes enquiries arriving by email, web form or phone into a single queue, so nothing is lost in an inbox and every request has an owner. It provides customisable help topics and forms, ticket assignment and escalation, service level agreements, canned responses, a knowledge base for customers and agents, and reporting on team workload and response times. The AlmaLinux 10 base ensures your system runs on a secure, enterprise-grade Linux distribution known for stability and long-term support. Whether you are a small team handling a shared support address or a service desk running several departments with different response commitments, osTicket scales to fit, and its open-source architecture means you keep full control of your customer data.
Pre-bundled with this AMI: osTicket 1.18.4, AlmaLinux 10, MariaDB 11.4, PHP 8.2, Apache Web Server, Caddy reverse proxy, Docker and Docker Compose
The application runs in containers. osTicket and its database are managed by Docker Compose on the instance, which means application updates can be delivered without replacing the AMI, and the database runs on an isolated internal network with no port exposed to the internet.
Use your own domain name with a free SSL certificate. One command requests a Lets Encrypt certificate, renews it automatically, and redirects HTTP to HTTPS.
The instance needs only three inbound ports: 22 for SSH, 80 and 443 for the web interface and certificate issuance. osTicket connects outward to send mail and to collect mail, so no inbound mail port is required. Configure your own outbound SMTP server under Admin Panel, Emails, after installation.
Disclaimer: The respective trademarks mentioned in the offering are owned by the respective companies. We do not provide the commercial license of any of these products. Many of the products have a free, demo, or open-source license as applicable. Elyxia Global Limited provides image-related support, drop us an email at support@elyxia.uk .
Highlights
- **Effortless Ticketing**: Create, track, and prioritize support tickets with ease. osTicket offers a user-friendly ticket submission process for customers and comprehensive ticket management for your team.
- **Automation and Workflow:** Automate repetitive tasks with customizable workflows. Assign tickets to the right agents, set up auto-responses, and streamline your support processes.
- **Containerized and Maintainable**: osTicket and MariaDB run as Docker containers on AlmaLinux 10, so the database is not exposed to the internet and application updates do not require rebuilding the instance. A Caddy reverse proxy handles HTTPS and your free SSL certificate.
Details
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Delivery option
64-bit (x86) Amazon Machine Image (AMI)
Latest version
Operating system
OtherLinux Alma Linux 10
Deployed on AWS
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Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time. Alternatively, you can pay upfront for a contract, which typically covers your anticipated usage for the contract duration. Any usage beyond contract will incur additional usage-based costs.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
If you are an AWS Free Tier customer with a free plan, you are eligible to subscribe to this offer. You can use free credits to cover the cost of eligible AWS infrastructure. See AWS Free Tier for more details. If you created an AWS account before July 15th, 2025, and qualify for the Legacy AWS Free Tier, Amazon EC2 charges for Micro instances are free for up to 750 hours per month. See Legacy AWS Free Tier for more details.
Dimension | Cost/hour |
|---|---|
t3.small Recommended | $0.02 |
t3.micro | $0.02 |
t2.micro | $0.02 |
r5a.4xlarge | $0.02 |
r5n.12xlarge | $0.02 |
m5ad.12xlarge | $0.02 |
i3.xlarge | $0.02 |
c5a.16xlarge | $0.02 |
p3dn.24xlarge | $0.02 |
r5dn.24xlarge | $0.02 |
Dimensions summary
You pay by the hour for the EC2 instance size you choose to run this pre-configured software image. Each dimension maps to a specific AWS instance type, from small burstable options up to large compute, memory, storage, and GPU-focused machines. The software itself is the same across all choices; only the underlying hardware capacity changes. Larger instances cost more per hour because they provide more CPU, memory, or specialized resources. Pick the instance that matches your expected support ticket volume and performance needs. Billing runs continuously while an instance is active and stops when you stop it.
Top-of-mind questions for buyers
One unit is one running EC2 instance of the type you select, billed per hour. The rate bundles the software image with that instance's CPU, memory, and storage capacity. Each active instance meters separately, so running two instances at once bills both by the hour.
Software hourly charges apply only while an instance is running. When you stop an instance, the software metering stops. Underlying AWS storage fees for the attached volume may still apply while the instance sits stopped, but the per-hour software rate does not accrue.
The image includes the ticketing application, operating system, database, scripting runtime, web server, and reverse proxy running as containers. This stack is identical across every instance type. Choosing a different instance changes only the hardware capacity and hourly rate, not the software features.
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Delivery details
64-bit (x86) Amazon Machine Image (AMI)
Amazon Machine Image (AMI)
An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.
Version release notes
Release Notes for OsTicket 1.18 Alma Linux 10 (EGL Build 260907.3)
What is New:
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(NEW) osTicket 1.18.4, upgraded from 1.18.2, bringing the current feature set and security fixes.
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(NEW) Containerized application. osTicket and MariaDB now run as Docker containers. Application updates can be delivered without replacing the AMI, and the database is not reachable from the internet.
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(NEW) Alma Linux 10. The host operating system moves from AlmaLinux 9 to AlmaLinux 10, with all critical patches applied.
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(NEW) Use your own domain name with a free SSL certificate. Run one command, sudo /usr/local/bin/egl-setup-domain.sh.x, and enter your domain. A free Let's Encrypt certificate is requested automatically and renews itself from then on. No email address is required and no configuration files need editing.
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(NEW) Automatic HTTP to HTTPS redirect once a domain is associated, so visitors reach the secure address whichever they type.
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(NEW) Reverse proxy included. HTTPS is handled by a Caddy proxy in front of osTicket, so certificates survive application updates and container restarts instead of needing to be reinstalled.
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(IMPROVED) Correct visitor IP addresses. Staff login records and ticket IP history now show the real address of the person, rather than the address of the proxy in front of the application.
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(IMPROVED) The setup directory is removed for you. After you complete the setup wizard it is deleted automatically and the configuration file permissions are tightened, so the security step osTicket recommends is already done.
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(IMPROVED) MariaDB 11.4, the long term support series, replacing 11.5 which was a short term release. Pinned to a tested version so every new installation gets the same database.
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(IMPROVED) PHP 8.2 with hardened settings, and directory listing disabled.
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(IMPROVED) Installation no longer depends on a single image source. If one source is unavailable the installer falls back to others automatically.
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(IMPROVED) phpMyAdmin is no longer installed. It was reachable at /phpMyAdmin on earlier builds and was never part of the documented product. An unadvertised database console on a public address is a risk rather than a feature, and the database is now on an isolated internal network.
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(IMPROVED) Cockpit is no longer installed. The host administration console on port 9090 has been dropped, along with firewalld, memcached, redis and Node.js, none of which osTicket uses. The instance is protected by its AWS security group.
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(IMPROVED) Security Patch Updates: addressed the latest CVE reported risks to enhance security and mitigate potential vulnerabilities.
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(IMPROVED) Package Updates: all packages have been updated to the most recent stable versions.
For more details on this release, please visit our official release notes page, OsTicket series https://assist.elyxia.uk/docs/osticket/release-notes/
For a seamless setup experience, check out our One-Click Installation Guide at https://assist.elyxia.uk/docs/osticket/one-click-installation/
Additional details
Usage instructions
For a seamless setup experience, check out our One-Click Installation Guide at https://assist.elyxia.uk/docs/osticket/one-click-installation/ This step-by-step guide simplifies the initialization process, ensuring you get your instance up and running in no time!
Resources
Support
Vendor support
For community-driven support for osTicket, visit the osTicket Community Forums (https://forum.osticket.com/ ) and consult the osTicket Documentation (https://docs.osticket.com/en/latest/ ). For support assistance related to this AMI, please visit Elyxia Global Limited Online Help (https://assist.elyxia.uk/docs/osticket/ ) or contact us directly via email at support@elyxia.uk
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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AlmaLinux OS is an open-source, community owned and governed, forever-free enterprise Linux distribution, focused on long-term stability, providing a robust production-grade platform. AlmaLinux OS is binary compatible with RHEL®.
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