Sold by: Expel
Deployed on AWS
Vendor Insights
Expel offers 24x7 security monitoring and response for cloud, hybrid and on-prem environments.
4.3
Overview
Our SOC-as-a-service capability offers 24x7 security monitoring and response for cloud, hybrid and on-premises environments. We use the security signals our customers already own so organizations can get more value from their existing security investments. We connect to customer tech remotely through APIs, not agents, so our SOC can start monitoring a customer's environment in a matter of hours, letting their internal teams get back to focusing on the most strategic security priorities that are unique to their business.
To learn more about our MDR services check out: https://expel.io/buy/managed-detection-response/
Interested in chatting? Reach out to us at https://expel.io/about/contact-us/
Highlights
- Secure your cloud. Expel's detection and response strategy is tailored for each cloud provider and our team is continually monitoring changes and improving our detection strategy, so you do not have to
- Free up analysts time. Since Expel is chasing down your alerts, your team can focus on security risks unique to your business. When we investigate something that needs your attention we will tell you and provide clear instructions on how to fix it.
- Fix the root cause of recurring incidents - We package up details on recurring incidents and highlight the root cause, how to fix the event from recurring and the business impact to implementing the change.
Details
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Features and programs
Trust Center
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
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Security credentials achieved
(1)
ISO27001
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Cloud infrastructure | By resources, Unit = 500, 1-year contract, paid upfront | $88,800.00 |
Vendor refund policy
No refunds
Legal
Vendor terms and conditions
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Analysts, telephone, web based 844.397.3524
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By Arctic Wolf
By Rapid7
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
24/7 Security Monitoring and Response
Continuous security monitoring and incident response across cloud, hybrid, and on-premises environments
API-Based Integration
Remote connection to customer infrastructure through APIs without requiring agent deployment, enabling monitoring initiation within hours
Cloud Provider-Specific Detection Strategy
Detection and response strategies tailored to individual cloud providers with continuous monitoring of provider changes and detection improvements
Alert Investigation and Remediation Guidance
Investigation of security alerts with clear remediation instructions and actionable guidance for addressing identified threats
Recurring Incident Analysis
Analysis and documentation of recurring incidents including root cause identification, remediation recommendations, and business impact assessment
Continuous Threat Monitoring
24x7 monitoring of networks, endpoints, and cloud environments for threat and risk detection
Incident Detection and Response
Managed investigations and guided response capabilities to detect and respond to critical security incidents within minutes
Multi-Environment Coverage
Monitoring across networks, endpoints, and cloud environments for comprehensive security visibility
Security Operations Platform
Arctic Wolf Platform providing the foundation for threat detection and response capabilities
Managed Security Team
Named security experts with cloud expertise providing security advisory and operational support
Extended Detection and Response (XDR) Technology
XDR technology with full coverage across endpoints, network, users, and cloud environments powered by proprietary Threat Intelligence and Detection Engine
Unlimited Data Ingestion and Retention
Unlimited data ingestion capability with 13 months of data storage for comprehensive investigation and threat visibility
24/7 Threat Hunting and Incident Response
Round-the-clock monitoring, triage, investigation, threat hunting, and incident response services delivered by security experts
Vulnerability and Exposure Management
Integrated vulnerability management and exposure management capabilities to identify and prioritize risks for remediation
Digital Forensics and Investigation
Unlimited end-to-end digital forensics and incident response capabilities regardless of investigation complexity or duration
Validated by AWS Marketplace
FedRAMP
GDPR
HIPAA
ISO/IEC 27001
PCI DSS
SOC 2 Type 2
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No security profile
No security profile
Standard contract
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Customer reviews
Dishan Patel
Centralized monitoring has improved threat detection and response across our cloud environment
Reviewed on Aug 03, 2026
Review from a verified AWS customer
What is our primary use case?
My main use case for Expel is that I love it for its excellent detection and response capabilities and the ease of device integration, which provides a single-pane view. The SOC monitoring and threat hunter teams are outstanding, offering proactive and efficient communication with our stakeholders. Setting up Expel was very seamless, and I appreciate that once workbench access was provisioned, we only needed to create custom API keys to integrate our cloud-native tools and services. I would definitely recommend this tool and the services to other potential customers or users.
What is most valuable?
Expel has helped us to streamline security operations by providing continuous monitoring, rapid detection, and expert analysis of potential threats. This has helped us to reduce the burden on our internal team by handling alert triage and investigation, allowing us to focus on strategic security initiatives rather than chasing false positives.
The best features Expel offers are that it is very intuitive and user-friendly, especially the user interface. I am able to have quick access to insights, and it provides visibility and transparency.
Expel has a super easy portal with actionable information.
What needs improvement?
Expel does not have major challenges, but a minor one is that while it offers GitHub integration, it currently does not support Bitbucket.
Expel is still working on many integrations for some of our tools, and they have been transparent in timelines to achieve those goals.
For how long have I used the solution?
I have been working in my current field for four years.
What do I think about the stability of the solution?
Expel is very stable.
What do I think about the scalability of the solution?
Expel's scalability is very strong, and it has been able to handle my organization's growth well.
How are customer service and support?
The customer support is very responsive and proactive. I would rate the customer support nine out of 10.
Which solution did I use previously and why did I switch?
I previously used Arctic Wolf and Red Canary.
How was the initial setup?
It was very easy to deploy Expel in my environment. My experience with the configuration process was straightforward and outstanding.
What was our ROI?
I have seen a return on investment as the transparent platform and actionable insights make it easy to understand and respond to incidents quickly, hence improving our overall security posture while saving time and resources.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing is that it is very cost-efficient.
Which other solutions did I evaluate?
Before choosing Expel, I evaluated Red Canary as an option.
What other advice do I have?
The advice I would give to others looking into using Expel is that it is a great tool, MDR to be precise. It delivers a truly seamless detection and response experience across the environment. I would rate this product an 8 out of 10.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
reviewer2578461
Rapid threat management and diverse technology integration for effective monitoring
Reviewed on Oct 16, 2024
Review provided by PeerSpot
What is our primary use case?
I have experience reselling Expel. Customers often come to me wanting to evaluate multiple providers to make a choice based on their specific use cases, requirements, technology investments, and so forth. Expel is beneficial for customers with diverse environments in terms of technologies that need monitoring and managed detection and response. It's particularly effective if the customer has a deep cloud deployment.
How has it helped my organization?
Expel has made it easier for companies to monitor and manage various log sources. With its vast integration portfolio, customers can efficiently monitor diverse environments. Time to value is quick, as Expel can turn their service up very rapidly. They have both automated active responses and human processes that quicken threat resolution.
What is most valuable?
The most valuable features of Expel include the short time to value, their vast library of technology integrations, and their easy-to-use Workbench platform. Their threat hunting protocol and process with AI and machine learning are strong, allowing for active and rapid responses.
What needs improvement?
The one area where Expel may not measure up is if a customer requires a managed SIEM as part of their overall solution. There's a gap there, and solutions might require third-party assistance for management. If Expel could provide a place to store logs, it could satisfy this gap.
For how long have I used the solution?
I've been associated with Expel for a little over two years.
How are customer service and support?
Expel's customer service is very high, at an eight or nine out of ten. They provide strong service despite the natural limitations of human involvement.
Which solution did I use previously and why did I switch?
I have customers who have switched from Expel to others and vice versa. Some started without any provider and chose Expel after evaluations.
How was the initial setup?
The initial setup of Expel is very straightforward and easy, often completed in a few days. If the customer provides the necessary access, the setup can be done rapidly.
What about the implementation team?
The implementation typically involves an onboarding manager, an onboarding engineer, and possibly someone from customer success, alongside a single point of contact from the customer's side.
What was our ROI?
Expel's Workbench platform and dashboards provide the ability to compare similar tools in a customer's environment. This allows customers to assess which tools are more effective and possibly eliminate redundancy, providing cost savings.
What's my experience with pricing, setup cost, and licensing?
Expel's pricing has adapted as the market evolved and has become competitive over the past twelve months.
What other advice do I have?
I currently have two deals that Expel is likely to win, indicating my recommendation for the solution.
I'd rate the solution nine out of ten.