Sold by: GainsightÂ
Deployed on AWS
Make Managing Customers Easier. Gainsight Can Prove How Your Teams Activities Translate Into Real Customer Impact. Turn Your Customers Into Your Best Growth Engine with Gainsight's CS Platform. Drive Retention. Private Offer only, please reach out to sales@gainsight.com
Overview
Connect Your Pre and Post Sales Journeys Integrate SAP Sales Cloud and Gainsight CS to seamlessly connect your pre- and post-sales journeys, allowing your teams to utilize their preferred tools through a single platform to deliver a more cohesive customer experience.
Grow Your Commercial Relationships with Customers Plan and take action on opportunities to expand account revenue. Model account hierarchies and create cleaner handoffs between your internal account facing teams.
Drive Efficiency Across Your Teams Gainsight customers save team members more than eight hours per week by automating manual tasks and workflows so they can spend time building relationships.
Scale Customer Engagement Create lifecycle campaigns for every stage of the customer journey by automating digital touch points and triggering purposeful human outreach at key moments.
Save More Customers from Churning Get more detailed views of relationships with every account and stakeholder to proactively spot and mitigate risks before they lead to lost revenue or churn.
Highlights
- Eliminate retention and expansion blind spots
- Scale efficiently by combining human and digital touch
- Turn customer success into a revenue machine
Details
Sold by
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Delivery method
Deployed on AWS
Unlock automation with AI agent solutions
Fast-track AI initiatives with agents, tools, and solutions from AWS Partners.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Gainsight - CS | CS for AWS Marketplace | $40,000.00 |
Vendor refund policy
Terms and Conditions here - https://www.gainsight.com/policy/Â
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Submit a Ticket To log a support ticket go to https://support.gainsight.com/Â and click Submit a Request. Ticket Support is available: Monday through Friday 7am - 7pm CST (excluding US holidays) 7am - 7pm BST (excluding UK Holidays) Phone United States: (888) 623-8562 (option 2) United Kingdom: 01876 52 0 118 [Please dial +44 1876 520118 if you are trying to reach us from outside the UK] Phone support is available: Monday through Friday 7am - 7pm CST (excluding US holidays) 7am - 7pm BST (excluding UK Holidays) Note: Phone support is available for the Gainsight CS product, and not yet available for the PX or Digital Hub product. Live Chat You can talk live to our support agents between 8am - 6pm CST
- On Gainsight Go https://support.gainsight.com/Â , you can find the Live Chat on the bottom right of the screen. Clicking on this engages our agents and allows you to chat directly with our agents.
- You should use Live chat for quick questions for our agents
- Please note that some issues may take longer to troubleshoot, and may turn into a support ticket if our agent needs to do some deeper troubleshooting on the issue.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
0 ratings
0 AWS reviews
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240 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Market Research
Very intuitive!
Reviewed on May 28, 2025
Review provided by G2
What do you like best about the product?
Has been easy to use and very intuitive.
What do you dislike about the product?
I do find it hard to navigate sometimes.
What problems is the product solving and how is that benefiting you?
It’s helping to bring in multiple sources of information and provide a holistic account view.
Megha M.
Manage your product usage efficiently with Gainsight!
Reviewed on Apr 13, 2025
Review provided by G2
What do you like best about the product?
From initial onboarding to ongoing support and growth of the customer, its an excellent tool to collect usage data and reports to understand complete customer behavior and proactively guide them toward valuable features and services.
What do you dislike about the product?
There is nothing that comes to my mind about disliking anything about gain sight.
What problems is the product solving and how is that benefiting you?
Reports that I can get about usage of our product is more than enough for us to analyze data and their usage and implement any ongoing feedbacks to implement improvement.
Information Technology and Services
Gainsight Once Stop Shop of Information
Reviewed on Feb 12, 2025
Review provided by G2
What do you like best about the product?
As a Customer Sucess professional I am tasked with knowing the health of my customers and well as tracking any product adoption and enagagement. I use Gainsight daily to check dashboards and portfolios presented to me with real time visuals that are an invaluable tool for client retention and satisfaction. It helps me to prepare for my client meetings so I can be more educated on client trends and this in turn bolsters my goal of excellent customer support for all of my clients.
What do you dislike about the product?
I don't see any downsides at this point. The ability to customize and get granular is helpful and my company does not always get as granular as I like but that is not a GS issue.
What problems is the product solving and how is that benefiting you?
Gainsight is taking the mystery out of trying to gauge how our clients are doing. It allows me to have one source to house all of the information needed to engage and monitor the health of an account. For someone (like me) who does not always have the easiest time figuring out how to organize large amounts of information for dozens of clients (and hundreds if I include my entire teams accounts) Gainsight is AMAZING. I am very visual and the charts and graphs provided are
Steve G.
Extremely Powerful Customer Context and Automation Platform
Reviewed on Oct 16, 2024
Review provided by G2
What do you like best about the product?
Gainsight hosts our customer data model - classfying our entire customer base nightly into the journey phase segments we have defined based on criteria. Enhancing the customer journey with automation to drive better outcoems has been a cornerstone of our ability to scale and drive personalized experiences across our entire customer base. Predicatability in engagement and automatically identifying risk is streamlined with the capabilities Gainsight provides us.
What do you dislike about the product?
Many of the workflows we've designed around TIme and Consumption would be even easier if we had a built in solution pattern for subscription based SaaS businesses. Much of the development work has been focused on creating time and conusmption view of customers, including reporting and alerting that seem generaic (in many csaes), such as sending a customer a CSAT survey once a customer transitions to a new journey phase. Would be great to see SaaS SOlution Patterns built into the patform in the future - would make adoption much easier for customers who don't have an ability to customer the platform.
What problems is the product solving and how is that benefiting you?
I could write several pages on this topic. Currently Gainsight creates and manages our customer meta data model, and we use this telemetry to feed other business sywtems to inform other business units on the state of a given account. Majority of our understanding of the deploy velocity we have captured comes from Gainsight automation and the ability to customerize the platform to render data.
Aaron K.
Gainsight Makes Customer Success a Breeze!
Reviewed on Oct 02, 2024
Review provided by G2
What do you like best about the product?
Gainsight makes my role easy! CTA and task creation, which I use EVERYDAY makes it easy to ensure my customers recieve valid touchpoints. I'm also able to track the success of my customer as I work with them.
What do you dislike about the product?
Still learning to use GS to it's fullest, which can be a challenge since the system offers so many opportunities.
What problems is the product solving and how is that benefiting you?
Gainsight is solving our tracking and customer contact. We want our customer touches to be valueable for them and us, so tracking meetings, 30 day touches, and Business Review, it ensures that we're making the most of them and giving our customer a great experience using our LOS.