Sold by: Gainsight
Deliver Better In-App Experiences. Gainsight PX Helps You Guide Users, Collect Feedback, and Drive Adoption.
4.4
Overview
Gainsight PX is a Product Experience platform that gives product and CS teams the tools to understand user behavior, launch in-app engagements, and capture real-time feedback. Drive adoption and retention by optimizing your product experience.
Highlights
- Track feature usage and user journeys
- Create targeted in-app messages and guides
- Collect real-time NPS and feedback Identify adoption gaps and drive action
Details
Sold by
Delivery method
Deployed on AWS
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Introducing multi-product solutions
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Gainsight - Product Experience | Gainsight - Product Experience for AWS Marketplace | $20,000.00 |
Dimensions summary
This listing offers a single pricing dimension: Gainsight - Product Experience, sold in units. You buy it through a contract with a set commitment term rather than paying by the hour or by usage. The unit count is the one variable that shapes your total cost, so pricing scales with how many units you purchase. There are no separate tiers or add-on dimensions to choose from on AWS Marketplace. To confirm the unit quantity that fits your needs, work directly with the vendor.
Top-of-mind questions for buyers
The listing bills in units under a contract, but the marketplace data does not define what one unit maps to, such as tracked users, monthly active users, or events. To confirm how units are counted for your deployment, work directly with the vendor.
Your contract covers product analytics, in-app guides and engagements, an in-app hub for self-service help, and user surveys and feedback. It supports web, mobile, and desktop products. These tools track how users engage with your product and deliver in-app guidance to drive adoption.
You buy through a contract with a set commitment term, not hourly or pay-as-you-go metering. You commit to a unit quantity up front for the term. Cost scales with the number of units you purchase rather than fluctuating with day-to-day usage.
www.gainsight.com+1
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Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Submit a Ticket : To log a support ticket go to https://support.gainsight.com/ and click Submit a Request. Ticket Support is available: Monday through Friday 7am - 7pm CST (excluding US holidays) 7am - 7pm BST (excluding UK Holidays) Phone United States: (888) 623-8562 (option 2) United Kingdom: 01876 52 0 118 [Please dial +44 1876 520118 if you are trying to reach us from outside the UK] Phone support is available: Monday through Friday 7am - 7pm CST (excluding US holidays) 7am - 7pm BST (excluding UK Holidays) Note: Phone support is available for the Gainsight CS product, and not yet available for the PX or Digital Hub product. Live Chat You can talk live to our support agents between 8am - 6pm CST
On Gainsight Go https://support.gainsight.com/ , you can find the Live Chat on the bottom right of the screen. Clicking on this engages our agents and allows you to chat directly with our agents. You should use Live chat for quick questions for our agents Please note that some issues may take longer to troubleshoot, and may turn into a support ticket if our agent needs to do some deeper troubleshooting on the issue.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Jessica L.
Flexible In-App Engagements with Robust Targeting and Outstanding Support
Reviewed on Jun 05, 2026
Review provided by G2
What do you like best about the product?
One of the things I really appreciate about Gainsight is how flexible it is for creating and managing in-app engagements. There's definitely a bit of a learning curve as first, but once ramped up, I’ve been able to build meaningful engagements like release notes pop-ups and guided tours with minimal guidance. The audience targeting options are really robust too, which helps us make sure the right message gets to the right people. Another big plus is the ability to clone and template engagements, which has saved us a ton of time when creating regular updates.
The Analytics feature has been incredibly valuable, providing real-time visibility into how users interact with our in-app engagements. Instead of waiting on delayed reports, we can immediately gauge the effectiveness of a new guide or prompt, allowing us to iterate and optimize our strategy on the fly.
The support team and especially our CSMs have been very supportive and I am consistently impressed with their technical knowledge.
The Analytics feature has been incredibly valuable, providing real-time visibility into how users interact with our in-app engagements. Instead of waiting on delayed reports, we can immediately gauge the effectiveness of a new guide or prompt, allowing us to iterate and optimize our strategy on the fly.
The support team and especially our CSMs have been very supportive and I am consistently impressed with their technical knowledge.
What do you dislike about the product?
One challenge we've faced with Gainsight is the occasional inconsistency during testing engagements, like trying to get pop-ups to reappear for demo purposes or when troubleshooting settings. It can feel a bit unclear at times, which has led to some confusion and extra steps. However, their support team has been great at helping us work through these issues.
Another area for improvement could be the editor. While it's powerful, the preview sometimes doesn’t reflect what actually appears live, especially with custom CSS changes or fonts. It’s a minor inconvenience, but streamlining this would make the creation process even more efficient.
Another area for improvement could be the editor. While it's powerful, the preview sometimes doesn’t reflect what actually appears live, especially with custom CSS changes or fonts. It’s a minor inconvenience, but streamlining this would make the creation process even more efficient.
What problems is the product solving and how is that benefiting you?
Gainsight helps us improve user adoption and engagement by allowing us to deliver targeted in-app messages like release notes and guided tours. It’s made it easier to communicate key updates, share resources, and guide users through new features, reducing support tickets and improving the overall user experience. By providing insights into user behavior and the impact of our engagements, we can make data-driven decisions and ensure our users are getting the most out of our products.
Lauri F.
Improving Customer Health with Ease
Reviewed on May 27, 2026
Review provided by G2
What do you like best about the product?
Improving customer health for our customers.
What do you dislike about the product?
I need more training on how to use it since I'm new to the product
What problems is the product solving and how is that benefiting you?
It's improving how we look at customer health
Sarah O.
Powerful Tool with Hard Configuration, Needs Improved Search
Reviewed on Feb 11, 2026
Review provided by G2
What do you like best about the product?
I like how easy it is to configure Gainsight Product Experience. It's really low effort to bring relevant information directly into our software to notify our end user community.
What do you dislike about the product?
I need the PX/bot search functionality to pull directly from our knowledge base/wiki. PX has been an 18+ month implementation due to our products being web applications and not websites. Our early adopters requested the ability to search our knowledge base from within the software via PX. The initial setup of Gainsight Product Experience wasn't easy; we're still implementing it since May 2024.
What problems is the product solving and how is that benefiting you?
I use Gainsight Product Experience to integrate relevant information directly to our end users during their workflows. It's easy to configure, requiring low effort to bring information into our software.
Market Research
Very intuitive!
Reviewed on May 28, 2025
Review provided by G2
What do you like best about the product?
Has been easy to use and very intuitive.
What do you dislike about the product?
I do find it hard to navigate sometimes.
What problems is the product solving and how is that benefiting you?
It’s helping to bring in multiple sources of information and provide a holistic account view.
Megha M.
Manage your product usage efficiently with Gainsight!
Reviewed on Apr 13, 2025
Review provided by G2
What do you like best about the product?
From initial onboarding to ongoing support and growth of the customer, its an excellent tool to collect usage data and reports to understand complete customer behavior and proactively guide them toward valuable features and services.
What do you dislike about the product?
There is nothing that comes to my mind about disliking anything about gain sight.
What problems is the product solving and how is that benefiting you?
Reports that I can get about usage of our product is more than enough for us to analyze data and their usage and implement any ongoing feedbacks to implement improvement.