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Very intuitive!
What do you like best about the product?
Has been easy to use and very intuitive.
What do you dislike about the product?
I do find it hard to navigate sometimes.
What problems is the product solving and how is that benefiting you?
It’s helping to bring in multiple sources of information and provide a holistic account view.
Manage your product usage efficiently with Gainsight!
What do you like best about the product?
From initial onboarding to ongoing support and growth of the customer, its an excellent tool to collect usage data and reports to understand complete customer behavior and proactively guide them toward valuable features and services.
What do you dislike about the product?
There is nothing that comes to my mind about disliking anything about gain sight.
What problems is the product solving and how is that benefiting you?
Reports that I can get about usage of our product is more than enough for us to analyze data and their usage and implement any ongoing feedbacks to implement improvement.
Gainsight Once Stop Shop of Information
What do you like best about the product?
As a Customer Sucess professional I am tasked with knowing the health of my customers and well as tracking any product adoption and enagagement. I use Gainsight daily to check dashboards and portfolios presented to me with real time visuals that are an invaluable tool for client retention and satisfaction. It helps me to prepare for my client meetings so I can be more educated on client trends and this in turn bolsters my goal of excellent customer support for all of my clients.
What do you dislike about the product?
I don't see any downsides at this point. The ability to customize and get granular is helpful and my company does not always get as granular as I like but that is not a GS issue.
What problems is the product solving and how is that benefiting you?
Gainsight is taking the mystery out of trying to gauge how our clients are doing. It allows me to have one source to house all of the information needed to engage and monitor the health of an account. For someone (like me) who does not always have the easiest time figuring out how to organize large amounts of information for dozens of clients (and hundreds if I include my entire teams accounts) Gainsight is AMAZING. I am very visual and the charts and graphs provided are
Extremely Powerful Customer Context and Automation Platform
What do you like best about the product?
Gainsight hosts our customer data model - classfying our entire customer base nightly into the journey phase segments we have defined based on criteria. Enhancing the customer journey with automation to drive better outcoems has been a cornerstone of our ability to scale and drive personalized experiences across our entire customer base. Predicatability in engagement and automatically identifying risk is streamlined with the capabilities Gainsight provides us.
What do you dislike about the product?
Many of the workflows we've designed around TIme and Consumption would be even easier if we had a built in solution pattern for subscription based SaaS businesses. Much of the development work has been focused on creating time and conusmption view of customers, including reporting and alerting that seem generaic (in many csaes), such as sending a customer a CSAT survey once a customer transitions to a new journey phase. Would be great to see SaaS SOlution Patterns built into the patform in the future - would make adoption much easier for customers who don't have an ability to customer the platform.
What problems is the product solving and how is that benefiting you?
I could write several pages on this topic. Currently Gainsight creates and manages our customer meta data model, and we use this telemetry to feed other business sywtems to inform other business units on the state of a given account. Majority of our understanding of the deploy velocity we have captured comes from Gainsight automation and the ability to customerize the platform to render data.
Gainsight Makes Customer Success a Breeze!
What do you like best about the product?
Gainsight makes my role easy! CTA and task creation, which I use EVERYDAY makes it easy to ensure my customers recieve valid touchpoints. I'm also able to track the success of my customer as I work with them.
What do you dislike about the product?
Still learning to use GS to it's fullest, which can be a challenge since the system offers so many opportunities.
What problems is the product solving and how is that benefiting you?
Gainsight is solving our tracking and customer contact. We want our customer touches to be valueable for them and us, so tracking meetings, 30 day touches, and Business Review, it ensures that we're making the most of them and giving our customer a great experience using our LOS.
Great customer resource
What do you like best about the product?
Using Gainsight has kept all of my customer relationships and outreach organized and front and center allowing me more time to build relationships
What do you dislike about the product?
It's only as good as the data put in which is of no fault to the program itself but a lot open to human error
What problems is the product solving and how is that benefiting you?
Helping with organization of overwhelming number of customers.
Great product, lots of competition
What do you like best about the product?
The integration with Gainsight CS makes PX incredibly valuable to us
What do you dislike about the product?
the reporting features within PX are a little less intuitive than I would prefer, requiring more work than reporting within CS
What problems is the product solving and how is that benefiting you?
We are in the process of slowly migrating customers to a new product and PX allowed us to report on the features customers use regularly and the ones we don't need to recreate in the new product.
Review GainSight (requested by Anusha, our lovely CSM)
What do you like best about the product?
- Great customer support and CSM support. Very attentive and quick to reply.
- The tool itself is robust and offers a plethora of options and posibilities.
- Makes it possible to validate newly implemented features based on massive sets of data, which nicely fills the gaps of information we were missing.
- The tool itself is robust and offers a plethora of options and posibilities.
- Makes it possible to validate newly implemented features based on massive sets of data, which nicely fills the gaps of information we were missing.
What do you dislike about the product?
- Steep learning curve, makes it sometimes hard to get back into it after a period of inactiveness.
- A lot of options also make you question wether you're utilising the correct tool/feature at that moment or not.
- Loading times for funnels feel fine (got a loading bar and everything), meanwhile waiting for adoption numbers to show up can be a bit tedious (because it's always multiple places I'm checking, so it's a lot of stop and go).
- A lot of options also make you question wether you're utilising the correct tool/feature at that moment or not.
- Loading times for funnels feel fine (got a loading bar and everything), meanwhile waiting for adoption numbers to show up can be a bit tedious (because it's always multiple places I'm checking, so it's a lot of stop and go).
What problems is the product solving and how is that benefiting you?
- Grants me access to massive amounts of data. I do qualitative research to validate designs and/or features. With PE I also have the quantitative side of this all.
- Through adoption analytics we can see how a feature is being received and experienced, again from a quantitative side, which is great.
- Engagement that inform our users of recent changes or help them onboard.
- Through adoption analytics we can see how a feature is being received and experienced, again from a quantitative side, which is great.
- Engagement that inform our users of recent changes or help them onboard.
Flexible tool with a very helpful customer service team!
What do you like best about the product?
Gainsight PX has a wide variety of options and integrations, and the customer service team is always willing to share their experiences and tips so you can make even better use of the platform.
What do you dislike about the product?
The UI can be a little bit confusing, and some options are harder to find than others.
What problems is the product solving and how is that benefiting you?
On-boarding users to our platform is made easier via Gainsight PX
Straightforward to Admin
What do you like best about the product?
Admin experience is straight forward as is product mapping. Similarly, provided you have proficient knowledge and experience, one can create quite intricate engagements and return good insight with regard to feature usage.
I didn't handle the implementation initially, but implementing the product into a second app was reasonably straightforward and well-documented.
I didn't handle the implementation initially, but implementing the product into a second app was reasonably straightforward and well-documented.
What do you dislike about the product?
Data integrations can be a little clunky, as is data export, however once set up, runs reasonably smoothly.
What problems is the product solving and how is that benefiting you?
User onboarding, Marketing.
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