Sold by: Gainsight
AI-Powered Customer Intelligence. Staircase Identifies Relationship Risk and Revenue Opportunity before Its too late.
Overview
Staircase is Gainsight's AI-powered customer intelligence engine that analyzes digital signals and relationship activity to surface key risks and growth opportunities. Gain early warning on churn, and identify whitespace for expansion at scale.
Highlights
- Detect early signs of churn risk
- Surface expansion signals using AI
- Analyze relationship trends across your book of business. Integrate with CRM and CS tools for contextual insights
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
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Dimension | Description | Cost/12 months |
|---|---|---|
Staircase AI by Gainsight | Staircase AI by Gainsight for AWS Marketplace | $15,000.00 |
Dimensions summary
This listing is sold through a contract with a single pricing dimension, Staircase AI by Gainsight, billed in units. You agree to a set quantity of units for the contract term rather than paying per hour or by variable usage. There are no separate tiers or instance sizes to choose from. Your total cost scales with the number of units you commit to under the contract. The product connects to your existing tools to analyze customer conversations and surface signals about risk and engagement.
Top-of-mind questions for buyers
The listing bills in units under your contract, but the marketplace data does not define what a single unit maps to. It may reflect a metric such as users, accounts, or monitored volume. Contact the vendor to confirm how units are counted for your setup before you commit.
You commit to a set quantity of units for the contract term, so your base cost is fixed for that period. Adding capacity beyond your committed units would require a change to your contract. The product connects to your existing tools without changing the unit-based structure.
You get the platform that analyzes customer conversations to surface churn risk, expansion signals, and stakeholder disengagement. It logs emails, tickets, chats, and meetings automatically. It offers role-based access, PII anonymization, and connections into the tools your team already uses. All this falls under the single unit-based dimension.
www.gainsight.com
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Delivery details
Software as a Service (SaaS)
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Resources
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Support
Vendor support
Submit a Ticket To log a support ticket go to https://support.gainsight.com/ and click Submit a Request. Ticket Support is available: Monday through Friday 7am - 7pm CST (excluding US holidays) 7am - 7pm BST (excluding UK Holidays) Phone United States: (888) 623-8562 (option 2) United Kingdom: 01876 52 0 118 [Please dial +44 1876 520118 if you are trying to reach us from outside the UK] Phone support is available: Monday through Friday 7am - 7pm CST (excluding US holidays) 7am - 7pm BST (excluding UK Holidays) Note: Phone support is available for the Gainsight CS product, and not yet available for the PX or Digital Hub product. Live Chat You can talk live to our support agents between 8am - 6pm CST
On Gainsight Go https://support.gainsight.com/ , you can find the Live Chat on the bottom right of the screen. Clicking on this engages our agents and allows you to chat directly with our agents. You should use Live chat for quick questions for our agents Please note that some issues may take longer to troubleshoot, and may turn into a support ticket if our agent needs to do some deeper troubleshooting on the issue.
AWS infrastructure support
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