Sold by: SOCi Inc.Â
Deployed on AWS
The Marketing Platform for Multi-Location Brands. We empower multi-location brands to scale marketing efforts across all digital channels in a way that's brand directed, locally perfected, and data connected. As one central place to scale marketing, SOCi is the only platform built for both enterprise and local teams
Overview
SOCIAL - SOCi's social media management solution enables multi-location businesses to manage and deploy localized content at scale while maintaining brand consistency at both the enterprise and local levels.
LISTINGS - SOCi empowers you to manage your business listings at scale and effectively optimize your online presence and local search rankings. From syncing, updating, and managing your local listings to custom audits, and profile recommendations to the flexibility for local managers to make their own updates with corporate oversight, SOCi Listings covers every step of the process to propel your listings to the top of search results.
LOCAL PAGES & LOCATOR- With SOCi Local Pages, limitless branded web pages can be deployed in less than two weeks. You can make real-time updates to local page and website data, in just a matter of minutes. With SOCi Local Pages, you can elevate your localized brand presence, increase conversions, and drive foot traffic.
REVIEWS - With SOCi Reviews, you can aggregate all your reviews across your locations and from over 20 key networks in one centralized platform. With SOCi Genius Reviews you can take advantage of highly customizable, automated, and intelligent review responses using cutting edge A.I. technology, advanced on-brand training models, and leading localization.
ADS - Leverage reporting and key insights at the account, group, and location levels to optimize future campaigns. Track and compare social advertising spend for regions and individual locations, and gain key insights to allow national and local marketing teams to optimize Facebook and Instagram ad campaigns. View metrics regarding spend, reach and engagement, demographics, and ad placement.
CHATBOTS - SOCi SmartBot is the first of its kind. This Facebook, Google, and SMS Messaging chatbot delivers localized, proactive responses to commonly asked questions and can drive call-to-actions including calls, website clicks, appointment setting, purchases, and more!
LISTENING - SOCi Listening enables both national and local marketers to take advantage of the power of online listening. Improve brand oversight and alleviate business risk by leveraging localized listening feeds to monitor customer conversation and mitigate potential crises the minute they surface.
Highlights
- All The Tools You Need to Drive: Higher Search Rankings, Better Social Engagement, Increased Review Ratings, More Leads, Meaningful Customer Interactions
- One central place to scale marketing that's brand directed, locally perfected, and data connected.
- Built for scale, SOCi empowers multi-location brands to drive local engagement and adoption while ensuring an on-brand experience, across all stages of the local consumer journey for every location served.
Details
Sold by
Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Listings | $30 a unit/location MRR min 100 locations | $3,000.00 |
Vendor refund policy
Purchased subscriptions may not be canceled and all fees paid are non-refundable
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By SOCi Inc.
By Sprout Social
By Khoros- Digital 1st Engagement Platform
Top
10
In Natural Language Processing
Top
10
In Content Management
Top
25
In eCommerce, Contact Center
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Social Media Management
Enables multi-location businesses to manage and deploy localized content at scale while maintaining brand consistency
Review Aggregation and AI Response
Aggregates reviews from over 20 key networks and provides intelligent, automated review responses using advanced AI technology
Business Listings Optimization
Manages business listings at scale, synchronizes updates, and provides custom audits to improve local search rankings
Local Web Page Deployment
Allows rapid creation of branded web pages with real-time updates and localized content for multiple locations
Advertising Insights
Provides comprehensive reporting and analytics for social advertising campaigns across account, group, and location levels
Social Media Listening
AI-powered tool for capturing real-time audience insights from millions of unfiltered thoughts and opinions
Cross-Platform Management
Comprehensive functionality operating across major social media networks and digital platforms
Analytics and Reporting
Flexible analytics tools enabling customized report generation and performance measurement
Engagement Automation
AI and automation-powered tools for managing customer interactions and support across social channels
Content Scheduling
Intuitive planning and scheduling tools for crafting and distributing targeted social media content
Omni-Channel Communication
Supports over 30 digital communication channels including voice, chat, messaging, social media, email, SMS, and third-party platforms
AI-Powered Engagement
Leverages patented AI, governance, orchestration, and automation tools for digital customer interactions
Community Management
Provides advanced tools for designing, managing, and integrating brand-owned digital communities with enterprise ecosystems
Contact Center Integration
Offers unified desktop experience blending voice, synchronous chat, and asynchronous messaging with pre-built workflows
Social Media Governance
Includes robust compliance and reporting tools with single sign-on capabilities for comprehensive social media management
Standard contract
No
No
Customer reviews
0 ratings
0 AWS reviews
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2936 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Insurance
Easy to Understand, Setup and Use
Reviewed on Jul 17, 2025
Review provided by G2
What do you like best about the product?
SOCi was easy to use from Setup. Instructions were simple to follow.
What do you dislike about the product?
I noticed some of the terminology that was used in SOCi was more geared for someone more experienced with Social Media than I currently am.
What problems is the product solving and how is that benefiting you?
Scaling up my Social Media presence quicker and easier than if I didn't have the program
Marketing and Advertising
SOCi is easy to use and their support line is very helpful and attentive
Reviewed on Jul 17, 2025
Review provided by G2
What do you like best about the product?
How easy and efficient it is to use and receive help when needed
What do you dislike about the product?
I haven't found any downsides yet, I have only had a positive experience
What problems is the product solving and how is that benefiting you?
Finding all location listings and having information automatically updated through integrations
Brianna H.
Very convenient!
Reviewed on Jul 16, 2025
Review provided by G2
What do you like best about the product?
What I like best about SOCi is how it simplifies multi-location social media management while keeping everything cohesive and on-brand. The platform is incredibly user-friendly, and I love how easy it is to schedule content, respond to reviews, and track engagement across multiple locations all in one place. It saves time, improves efficiency, and gives us more visibility into what’s happening across our communities. Plus, their support team is always helpful and responsive, which makes a huge difference!
What do you dislike about the product?
One thing I dislike about SOCi is that the platform can occasionally feel a bit clunky or slow when managing a high volume of accounts or content. There are times when features like bulk scheduling or loading analytics reports take longer than expected, which can slow down workflow. Additionally, while the platform is powerful, there’s a bit of a learning curve for new users — especially when it comes to navigating more advanced tools or understanding reporting data.
That said, these are minor issues overall, and the benefits far outweigh the drawbacks.
That said, these are minor issues overall, and the benefits far outweigh the drawbacks.
What problems is the product solving and how is that benefiting you?
SOCi is solving the challenge of managing digital presence across multiple locations — especially when it comes to social media, reputation management, and local listings. Instead of juggling multiple platforms or manually updating each property’s pages, we’re able to streamline everything through one centralized dashboard.
This has saved us a ton of time, ensured brand consistency across all locations, and made it much easier to stay engaged with residents through reviews, posts, and messages. The automation tools and scheduling features have especially improved our team’s efficiency and freed us up to focus on higher-impact community-building efforts.
This has saved us a ton of time, ensured brand consistency across all locations, and made it much easier to stay engaged with residents through reviews, posts, and messages. The automation tools and scheduling features have especially improved our team’s efficiency and freed us up to focus on higher-impact community-building efforts.
Chad P.
New to SOCi
Reviewed on Jul 10, 2025
Review provided by G2
What do you like best about the product?
We are only in the set-up phase in preparation for launch in a few weeks. Thus far, the team has been great!
What do you dislike about the product?
We are new to SOCi and have yet to go live. Nothing negative thus far.
What problems is the product solving and how is that benefiting you?
Reputation management, review engagement.
Leisure, Travel & Tourism
I can't wait to use it
Reviewed on Jul 10, 2025
Review provided by G2
What do you like best about the product?
That I was accepted in the program. I can't wait to see what I can do with it.
What do you dislike about the product?
Nothing as of yet, I'm just starting with it.
What problems is the product solving and how is that benefiting you?
It's meant to help me with my marketing with emphasis on the Canadian market