Sold by: SOCi Inc.
Deployed on AWS
The Marketing Platform for Multi-Location Brands. We empower multi-location brands to scale marketing efforts across all digital channels in a way that's brand directed, locally perfected, and data connected. As one central place to scale marketing, SOCi is the only platform built for both enterprise and local teams
4.5
Overview
SOCIAL - SOCi's social media management solution enables multi-location businesses to manage and deploy localized content at scale while maintaining brand consistency at both the enterprise and local levels.
LISTINGS - SOCi empowers you to manage your business listings at scale and effectively optimize your online presence and local search rankings. From syncing, updating, and managing your local listings to custom audits, and profile recommendations to the flexibility for local managers to make their own updates with corporate oversight, SOCi Listings covers every step of the process to propel your listings to the top of search results.
LOCAL PAGES & LOCATOR- With SOCi Local Pages, limitless branded web pages can be deployed in less than two weeks. You can make real-time updates to local page and website data, in just a matter of minutes. With SOCi Local Pages, you can elevate your localized brand presence, increase conversions, and drive foot traffic.
REVIEWS - With SOCi Reviews, you can aggregate all your reviews across your locations and from over 20 key networks in one centralized platform. With SOCi Genius Reviews you can take advantage of highly customizable, automated, and intelligent review responses using cutting edge A.I. technology, advanced on-brand training models, and leading localization.
ADS - Leverage reporting and key insights at the account, group, and location levels to optimize future campaigns. Track and compare social advertising spend for regions and individual locations, and gain key insights to allow national and local marketing teams to optimize Facebook and Instagram ad campaigns. View metrics regarding spend, reach and engagement, demographics, and ad placement.
CHATBOTS - SOCi SmartBot is the first of its kind. This Facebook, Google, and SMS Messaging chatbot delivers localized, proactive responses to commonly asked questions and can drive call-to-actions including calls, website clicks, appointment setting, purchases, and more!
LISTENING - SOCi Listening enables both national and local marketers to take advantage of the power of online listening. Improve brand oversight and alleviate business risk by leveraging localized listening feeds to monitor customer conversation and mitigate potential crises the minute they surface.
Highlights
- All The Tools You Need to Drive: Higher Search Rankings, Better Social Engagement, Increased Review Ratings, More Leads, Meaningful Customer Interactions
- One central place to scale marketing that's brand directed, locally perfected, and data connected.
- Built for scale, SOCi empowers multi-location brands to drive local engagement and adoption while ensuring an on-brand experience, across all stages of the local consumer journey for every location served.
Details
Sold by
Delivery method
Deployed on AWS
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AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Listings | $30 a unit/location MRR min 100 locations | $3,000.00 |
Vendor refund policy
Purchased subscriptions may not be canceled and all fees paid are non-refundable
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Delivery details
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Support
Vendor support
AWS infrastructure support
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Updated weekly
Top
10
In Natural Language Processing
Top
10
In Content Management
Top
100
In Natural Language Processing
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Social Media Management
Enables multi-location businesses to manage and deploy localized content at scale while maintaining brand consistency
Review Aggregation and AI Response
Aggregates reviews from over 20 key networks and provides intelligent, automated review responses using advanced AI technology
Business Listings Optimization
Manages business listings at scale, synchronizes updates, and provides custom audits to improve local search rankings
Local Web Page Deployment
Allows rapid creation of branded web pages with real-time updates and localized content for multiple locations
Advertising Insights
Provides comprehensive reporting and analytics for social advertising campaigns across account, group, and location levels
Social Media Listening
AI-powered tool for capturing real-time audience insights from millions of unfiltered thoughts and opinions
Cross-Platform Management
Comprehensive functionality operating across major social media networks and digital platforms
Analytics and Reporting
Flexible analytics tools enabling customized report generation and performance measurement
Engagement Automation
AI and automation-powered tools for managing customer interactions and support across social channels
Content Scheduling
Intuitive planning and scheduling tools for crafting and distributing targeted social media content
Content Management
Headless Content Management System (CMS) structured with real-world entities and relationships, supported by a Connectors framework and Content Delivery API
Search Capabilities
AI-powered search experiences using natural language understanding and multi-algorithm approach with configurable backend and frontend customization
Third-Party Integrations
Network of 200+ third-party publishers including Google, Apple, Amazon Alexa, Yelp, Waze, TripAdvisor, Uber Eats, WebMD, and Meta
Web Page Generation
High-performance web page development toolbox with streaming static generation infrastructure for scalable content creation
Conversational AI
LLM-powered chatbot capable of answering user questions based on content, collecting user inputs, and performing configured tasks
Standard contract
No
No
Customer reviews
Lela L.
SOCi: Streamlined Posting & Effortless Review Management
Reviewed on Dec 20, 2025
Review provided by G2
What do you like best about the product?
I like that SOCi helps me plan out my whole week or month of postings. It's great because I can sit down and do it one time, and then I don't have to think about it for the rest of the week or month. This is really helpful since I have a busy schedule. The initial setup of SOCi was easy.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
SOCi helps me post across multiple platforms and review audience engagement. It allows me to plan my social media content for the week or month, fitting into my busy schedule.
Learning how to navigate social media benefits
Reviewed on Dec 19, 2025
Review provided by G2
What do you like best about the product?
All reviews in one place for me to respond to
What do you dislike about the product?
Learning to navigate from one platform to another
What problems is the product solving and how is that benefiting you?
Keeping track of all reviews left by customers
Laurine P.
Centralized Management and Effortless Performance Tracking
Reviewed on Dec 18, 2025
Review provided by G2
What do you like best about the product?
What I like best about SOCi is the centralized management. It allows us to easily update and maintain accurate listings for all 44 locations and provides helpful social media engagement reports that make performance tracking straightforward.
What do you dislike about the product?
Occasionally, there are areas where it’s not clear what action is needed, especially when the terminology is difficult to understand without prior knowledge.
What problems is the product solving and how is that benefiting you?
SOCi addresses the complexity of keeping listings accurate and managing social media across many locations. Having everything in one place allows us to efficiently update information for 44 locations, stay organized, and easily track social media engagement, which helps improve our overall marketing performance.
Mackenzie L.
Comprehensive Social Media Management, Needs Social Listening
Reviewed on Dec 18, 2025
Review provided by G2
What do you like best about the product?
I love using Genius and the social media management features in SOCi. The reporting and engagement tools are great, and I really appreciate the ease of the tool, having everything all in one place. Additionally, the team is great to work with.
What do you dislike about the product?
I feel the team could be more organized and timely. I also wish SOCi had social listening capabilities.
What problems is the product solving and how is that benefiting you?
I use SOCi for scheduling social media posts, tracking reviews, and keeping listings updated.
Veterinary
The easiest way to do reviews.
Reviewed on Dec 15, 2025
Review provided by G2
What do you like best about the product?
I like that I get the reviews promptly. This helps me to navigate any reviews where the customer is not satisfied.
What do you dislike about the product?
Nothing that I can comment on at this time.
What problems is the product solving and how is that benefiting you?
It allows me to answer reviews promptly. Prefilled responses have helped tremendously.