SOCi Platform
SOCi Inc.Reviews from AWS customer
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Great opportunity
What do you like best about the product?
How I can utilize my creativity to share our clinic experience and informative content
What do you dislike about the product?
There is nothing I dislike about SOCI at this time.
What problems is the product solving and how is that benefiting you?
It is allowing our clinic to reach a larger audience
Very informative
What do you like best about the product?
It is very user friendly and informative. Lots of information in the study guide without being overwhelming.
What do you dislike about the product?
The training was somewhat redundant in places, but overall, still a very good experience.
What problems is the product solving and how is that benefiting you?
It is helping us with outreach marketing.
Great product
What do you like best about the product?
Very easy to use and understand.Very easy to keep track of previous use.
What do you dislike about the product?
nothing everything seems to be spot on and easy to use and understand
What problems is the product solving and how is that benefiting you?
great for checking in on other store locations
Easy to Navigate, Extremely Helpful Training
What do you like best about the product?
The most helpful is the training graphics and videos!
What do you dislike about the product?
Nothing so far! I am fairly new however, but so far so good!
What problems is the product solving and how is that benefiting you?
Time!
Marketing and Leasing Coordinator
What do you like best about the product?
Its easy to use, navigate and post social media content
What do you dislike about the product?
Sometimes it can be hard to accomplish simple tasks
What problems is the product solving and how is that benefiting you?
Helps figure out the algorithm and when's the best time to post
Easy to manage for techno noobs.
What do you like best about the product?
All social media in one place and linked.
What do you dislike about the product?
A bit difficult to figure out how to add new social networks to the platform, rather than ones that already exist.
What problems is the product solving and how is that benefiting you?
Solving the extra time put into managing multiple social media platforms.
Best Review
What do you like best about the product?
Posting on social media is easier then before
What do you dislike about the product?
Nothing its great its very helpful in many ways
What problems is the product solving and how is that benefiting you?
Posting more for us
User Friendly, Easy to Navigate
What do you like best about the product?
I like how simple the platform is, and how easy the training is to follow. It isn't long training and can be completed in a few hours. I appreciate the options to customize a workbook to your specific tools and ability to make notes while training.
What do you dislike about the product?
Not applicable, I really like everything that SOCi has done so far and therefore have no complaints.
What problems is the product solving and how is that benefiting you?
Being able to optimize listings at a faster rate and having AI suggestions which are easy to implement and easy to track!
Decent Start
What do you like best about the product?
I'm just going to write a general positive / negative overview in each box
POSITIVES
My company honestly glazed over this when they were explaining how to use this program. At first, wasn't a fan. At all. Now, after realizing my role wasn't the one it was supposed to be, it's better. I appreciate that most of everything I focus on in my line of work is in one place, and I'm looking forward to when corporate moves forward with the social part of SOCi.
Customer support has been quick to assist. I use this program a few times a week, so I would appreciate if some things could get fixed or updated. Other than my nitpicks, it's pretty much like any other platform, so it's easy to integrate.
POSITIVES
My company honestly glazed over this when they were explaining how to use this program. At first, wasn't a fan. At all. Now, after realizing my role wasn't the one it was supposed to be, it's better. I appreciate that most of everything I focus on in my line of work is in one place, and I'm looking forward to when corporate moves forward with the social part of SOCi.
Customer support has been quick to assist. I use this program a few times a week, so I would appreciate if some things could get fixed or updated. Other than my nitpicks, it's pretty much like any other platform, so it's easy to integrate.
What do you dislike about the product?
NEGATIVES
I'm trying to figure out how to create individual GMB QR codes for users so that we can track which technicians are asking and receiving reviews. We created an incentive program for our technicians, making it a little friendly competition, and I think this would be a killer way to make sure we're rewarding those who are taking the extra step.
Additionally, the website UI can be improved. The data provided is pretty good, but there's something monotonous about it and there's a lot of information that needs to be more... obvious? I would like to preview templates / campaigns and see recipients just in my location - I don't need to see all of ServiceMaster's recipients. I SEE that it was sent to 12 people, but when I go to view who it was sent to, I get 300 pages and I'm unable to filter (just A-Z).
Implementation was a little rough just because of all of the roles and having very limited access to managing your own franchise as a local user account. I am unable to get access to different types of roles other than "franchise owner" and "manager."
I'm trying to figure out how to create individual GMB QR codes for users so that we can track which technicians are asking and receiving reviews. We created an incentive program for our technicians, making it a little friendly competition, and I think this would be a killer way to make sure we're rewarding those who are taking the extra step.
Additionally, the website UI can be improved. The data provided is pretty good, but there's something monotonous about it and there's a lot of information that needs to be more... obvious? I would like to preview templates / campaigns and see recipients just in my location - I don't need to see all of ServiceMaster's recipients. I SEE that it was sent to 12 people, but when I go to view who it was sent to, I get 300 pages and I'm unable to filter (just A-Z).
Implementation was a little rough just because of all of the roles and having very limited access to managing your own franchise as a local user account. I am unable to get access to different types of roles other than "franchise owner" and "manager."
What problems is the product solving and how is that benefiting you?
Getting everything in one place.
Easy Scheduling, But App Needs Improvement
What do you like best about the product?
I appreciate how SOCi simplifies scheduling for our social media, making the process manageable and efficient. I like having the functionality available on both the app and laptop, which is convenient for my workflow. Overall, I find the full package of features provided by SOCi to be satisfying and well-rounded.
What do you dislike about the product?
I would prefer better app performance, specifically regarding the functionality and placement of the save/send button.
What problems is the product solving and how is that benefiting you?
I find the product makes scheduling our social media easy, with functionality across both the app and laptop.
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