Sold by: GupShup IncÂ
Deployed on AWS
Gupshup is awarded the WhatsApp Partner of the Year for 2023 and 2024. With Gupshup Conversation Cloud, businesses can seamlessly engage with customers using the latest WhatsApp features, including Flows, catalogs, carousel messages, as well as beta capabilities like voice calling and group messaging.
Overview
Built for the conversational era, Gupshup makes it easy for businesses to create personalized, automated and frictionless experiences across the customer lifecycle. Gupshup Conversation Cloud powers two-way interactions with industry-trained AI agents so businesses can go live faster across all major channels including WhatsApp, RCS, Instagram, Web, App, and more.
Trusted by 45,000+ brands across the globe, Gupshup works with many of the top companies across industries including eCommerce, retail, payments, fintech, payments, media, travel, automotive, and banking to deliver transformative conversational experiences that accelerate growth, and optimize costs.
Gupshup is awarded the WhatsApp Partner of the Year for 2023 and 2024. With Gupshup Conversation Cloud, businesses can seamlessly engage with customers using the latest WhatsApp features, including Flows, catalogs, carousel messages, as well as beta capabilities like voice calling and group messaging.
Gupshup also offers robust click-to-chat ads offering, AI journeys, personalized and automated campaigns and analytics. An integrated dashboard combines ad, journey and remarketing performance reports, providing businesses with ROI metrics. Gupshup Agent Assist empowers businesses with consultative live chat and AI-driven tools like AI Copilot to enhance agent productivity and drive personalized customer engagements.
Finally, Gupshup supports all the latest and beta WhatsApp features, ensuring our clients stay at the forefront of conversational engagement.
Highlights
- Comprehensive WhatsApp Engagement: Gupshup enables businesses to leverage WhatsApp for seamless customer communication, offering features like personalized messages, rich media (catalogs, carousels), and beta capabilities such as voice calling and group messaging.
- AI-Powered Automation: Streamline customer interactions with advanced AI-driven chatbots and tools for automated workflows, customer support, and marketing journeys, ensuring a personalized and frictionless experience.
- Cutting-edge Analytics & Compliance: Access integrated dashboards with performance metrics for campaigns, journeys, and remarketing while ensuring full compliance with WhatsApps business policies and data regulations.
Details
Sold by
Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month | Overage cost |
|---|---|---|---|
Whatsapp_Marketing | Whatsapp_API_Marketing_25k_messages_month | $272.50 | |
Whatsapp_Utility | Whatsapp_API_Utility_25k_messages_month | $130.00 | |
Whatsapp_Services | Whatsapp_API_Services_25k_messages_month | $125.00 | |
Whatsapp_MKTLITE | Whatsapp_API_MKTLITE_25k_messages_month | $226.00 | - |
Vendor refund policy
NA
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Delivery details
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Resources
Vendor resources
Support
Vendor support
AWS infrastructure support
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Updated weekly
By GupShup Inc
By Freshworks Inc.
By Khoros- Digital 1st Engagement Platform
Top
10
In Customer Experience Personalization, Customer Support, Sales & Marketing
Top
25
In Contact Center
Top
25
In eCommerce, Contact Center
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Messaging Platform Capabilities
Supports multi-channel communication across WhatsApp, RCS, Instagram, Web, and App interfaces
AI-Powered Interaction Engine
Enables two-way interactions with industry-trained AI agents for automated customer engagement
Advanced Messaging Features
Provides support for rich media messaging including flows, catalogs, carousel messages, voice calling, and group messaging
Conversational AI Toolset
Offers AI journeys, personalized campaigns, and AI-driven tools like AI Copilot for enhanced customer interactions
Performance Analytics Framework
Integrates comprehensive dashboard for tracking ad, journey, and remarketing performance with detailed ROI metrics
Messaging Channels
Support for multiple communication channels including web, mobile app, WhatsApp, Instagram, and Google Business Messages
AI-Powered Automation
Advanced AI-driven bot experiences for creating and deploying self-service chatbot interactions
Authentication Mechanism
User authentication support using JSON Web Tokens (JWT) for secure access
Routing Capabilities
Skill-based routing for intelligent conversation distribution among support agents
Reporting and Analytics
Advanced dashboard with team performance reports, agent availability tracking, and customer satisfaction survey capabilities
Omni-Channel Communication
Supports over 30 digital communication channels including voice, chat, messaging, social media, email, SMS, and third-party platforms
AI-Powered Engagement
Leverages patented AI, governance, orchestration, and automation tools for digital customer interactions
Community Management
Provides advanced tools for designing, managing, and integrating brand-owned digital communities with enterprise ecosystems
Contact Center Integration
Offers unified desktop experience blending voice, synchronous chat, and asynchronous messaging with pre-built workflows
Social Media Governance
Includes robust compliance and reporting tools with single sign-on capabilities for comprehensive social media management
Validated by AWS Marketplace
FedRAMP
GDPR
HIPAA
ISO/IEC 27001
PCI DSS
SOC 2 Type 2
No security profile
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No security profile
Standard contract
No
No
Customer reviews
0 ratings
0 AWS reviews
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59 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Sunny J.
Review for Gupshup offerings and services
Reviewed on Jul 29, 2025
Review provided by G2
What do you like best about the product?
They keep pace with the innovation and give priority to new and innovative ways of outreach.
What do you dislike about the product?
Their pricing model. They are bit expensive than others.
What problems is the product solving and how is that benefiting you?
Solving problem of outreach. It provides the seamless services which makes job easier and impactful.
Retail
Effortless Integration, Robust Features, and Easy-to-Scale Automation
Reviewed on Jul 29, 2025
Review provided by G2
What do you like best about the product?
Gupshup makes WhatsApp automation easy with seamless CRM integration, powerful features, and a user-friendly platform. Special thanks to our CSM Naveen for his constant support and proactive approach.
What do you dislike about the product?
While Gupshup is a solid platform overall, the dashboard sometimes experiences delays, and the reporting format could be more customizable and user-friendly.
What problems is the product solving and how is that benefiting you?
Gupshup helps us centralize and automate customer communication across WhatsApp, SMS, and RCS, reducing manual efforts and improving response time. With AI chatbot support, we handle queries 24/7, boost lead conversion, and deliver personalized experiences at scale. The seamless CRM integration and proactive support from the team.
Himanshu S.
Reliable Multi-Channel Messaging Platform for Scalable Customer Engagement
Reviewed on Jun 20, 2025
Review provided by G2
What do you like best about the product?
Gupshup offers a robust and user-friendly platform that helps streamline customer communication across channels like WhatsApp, SMS, and RCS. Its tools for building automated and personalized messaging flows are intuitive and effective. The platform makes integrating/implementations of new channels and features easy, allowing us to quickly adopt the latest communication options. The platform is reliable, scalable, and well-suited for running large-volume campaigns without performance issues.
Additionally, Naveen Verma from Gupshup regularly introduces us with relevant marketing innovations that help us optimize engagement.
Additionally, Naveen Verma from Gupshup regularly introduces us with relevant marketing innovations that help us optimize engagement.
What do you dislike about the product?
Gupshup is a great platform with many strengths, and there’s always room to grow. One area that could be enhanced is the support experience—making it more responsive and proactive would add even more value. Also, exploring deeper integration of AI could unlock new possibilities for smarter automation and improved insights, helping users get even more from the platform.
What problems is the product solving and how is that benefiting you?
Gupshup consolidates multiple communication channels like SMS, WhatsApp, and RCS into a single platform, eliminating the need to manage separate tools for CRM and messaging. This all-in-one approach simplifies our workflow and ensures consistent customer engagement. For anyone looking for a reliable and comprehensive messaging solution, Gupshup delivers great value and is highly recommended.
Shivani J.
Best After Sales Services
Reviewed on Jun 09, 2025
Review provided by G2
What do you like best about the product?
Product in itself is very good, but the after sales services are best.
Naveen has helped us at every step in using the product from exploring new features to helping us fix our bugs
Naveen has helped us at every step in using the product from exploring new features to helping us fix our bugs
What do you dislike about the product?
30% of my whatsapp messages are failing but I think that is a problem at meta level, it would be help if we can understand how we can target these users
What problems is the product solving and how is that benefiting you?
Retargetting
Ashman p.
good experience
Reviewed on Apr 22, 2025
Review provided by G2
What do you like best about the product?
What I like best about Gupshup is its robust and versatile messaging platform that supports seamless integration across multiple channels like WhatsApp, SMS, and more. The reliability, scalability, and real-time communication capabilities make it an excellent choice for customer engagement. Additionally, their developer-friendly APIs and timely support further enhance the overall experience.
What do you dislike about the product?
Not as of now. However the response time from support team can be better
What problems is the product solving and how is that benefiting you?
Sending WhatsApp messages has become much easier, and it is saving us a lot of time, as it was previously a manual process.