Sold by: AccentureÂ
Drive delivery of impactful digital assistant experiences with Accenture experts and a leading AI platform.
Overview
Conversational AI Platform is a middleware solution for building and operating robust and comprehensive conversational AI solutions including virtual agents, chatbots, voice assistants and more. It allows organizations to fully manage their conversational AI solution, with modules for RPA design, execution, analytics, and agent escalation.
CAIP also provides more than 80 industry cartridges out of the box that can be easily tailored to organizational requirements. There is also a growing ecosystem of available integrations with customer relationship management software and other enterprise programs and platforms.
CAIP eases call volume surges, reduces wait times, improves customer satisfaction, and facilitates continuous improvements through AI and machine learning. In the middle of the response to the COVID 19 pandemic, customers have proven that frequent changes to existing and new conversations can be rapidly deployed to address an organic landscape of interactions and needs.
CAIP is purpose built to handle complex ecosystems, bringing together legacy, hybrid and cloud elements to create one cohesive solution that not only improves the user experience, but delivers real business value.
Accenture uses AWS Private Offers to extend custom pricing, scope, EULA, and contract terms. Please contact us at AWS-Marketplace@accenture.com for more information about Private Offers.
Highlights
- Accelerate pace to deliver: Pre-built technical integrations and reusable components speed up implementation.
- Operate and scale a living system: Centralizing creation, publishing and maintenance of experiences helps organizations to break traditional silos and enables scaling across the enterprise.
- Leverage pre-built conversational experiences: Access an ever-evolving library of use cases created by designers and subject matter experts that are ready to be rolled out for a range of industries.
Details
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Delivery method
Deployed on AWS
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Features and programs
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Premium Tier | Premium CAIP offering with Voice and Text Channels | $180,000.00 |
Vendor refund policy
Contact seller for refund policy
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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In Speech Recognition
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In Contact Center, CRM, IT Business Management
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10
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Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Conversational AI Architecture
Middleware solution for building comprehensive conversational AI solutions including virtual agents, chatbots, and voice assistants
Integration Ecosystem
Supports over 80 industry cartridges and integrations with customer relationship management software and enterprise platforms
Machine Learning Capabilities
Utilizes AI and machine learning for continuous improvement and adaptive interaction handling
Multi-Environment Support
Purpose-built to handle complex ecosystems by integrating legacy, hybrid, and cloud infrastructure elements
Rapid Deployment Framework
Enables quick configuration and deployment of conversational experiences with pre-built technical integrations and reusable components
Multi-Channel Support
Provides support across web, social, mobile, messaging, live chat, email, and voice communication channels
AI-Powered Customer Service
Includes AI-powered bots and intelligent routing capabilities for automated customer interactions
Agent Workspace Integration
Centralized workspace with comprehensive customer context and over 1,200 pre-built integrations
Knowledge Management
Comprehensive knowledge base system for managing and organizing customer support information
Real-Time Analytics
Built-in real-time reporting and analytics tools for tracking and optimizing customer service performance
Cloud Contact Center Platform
AI-powered cloud platform with native applications for omnichannel engagement, customer experience analytics, and workforce management
AI-Powered Agent Assistance
Includes virtual agents, agent assist capabilities, AI trainer, and generative AI solutions for enhanced customer service interactions
Omnichannel Engagement
Supports multiple communication channels with streamlined workflows and comprehensive customer context for agents
Integration Capabilities
Provides over 70 out-of-the-box integrations with a shared data model, reporting, dashboards, and workflow automation
Vertical-Specific Solutions
Offers purpose-built industry solutions with specialized workflows and core system integrations for Financial Services, Healthcare, and Retail sectors
Standard contract
No
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Customer reviews
0 ratings
0 AWS reviews
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1 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Consulting
Accenture Conversational AI
Reviewed on Oct 25, 2023
Review provided by G2
What do you like best about the product?
Accenture Conversational AI's versatility and efficiency impress me, enhancing client interactions and streamlining processes.
What do you dislike about the product?
While Accenture Conversational AI has notable strengths, occasional challenges in customization options and learning curve aspects could be considered drawbacks.
What problems is the product solving and how is that benefiting you?
Accenture Conversational AI addresses diverse issues, streamlining client interactions and boosting efficiency, which significantly benefits my role in resolving Google Analytics and Ads conversion challenges.