Sold by: Amdocs
Deployed on AWS
Vindicia Retain is an AI-powered failed payment recovery solution for recurring billing. It recovers up to 50% of unsolvable transactions across 60+ processors.
Overview
What Is Vindicia Retain?
Vindicia Retain is an AI-powered revenue recovery solution that automatically resolves up to 50% of failed recurring payment transactions. Built on over two decades of payment intelligence and machine learning models, it analyzes failed transactions and determines the optimal retry strategy - recovering revenue and retaining subscribers without any disruption to the end customer.
How It Works
When a recurring payment fails, Vindicia Retain intercepts the transaction before it becomes involuntary churn. The AI engine - trained on billions of historical payment outcomes - evaluates the failure reason, card type, processor behavior, and timing patterns to determine the best recovery action. The optimized retry is executed automatically, and if successful, the subscriber continues their service uninterrupted.
- Failed payment detected - Your billing platform flags a declined recurring transaction.
- AI analysis - Vindicia Retain's data engine evaluates the transaction against 20+ years of payment intelligence.
- Optimized retry - The system executes the recovery action with the highest probability of success.
- Revenue recovered - The subscription continues seamlessly with no subscriber friction.
Industry Use Cases
- Streaming and OTT Media: Recover failed monthly subscription charges for digital content services, reducing involuntary churn during peak viewing seasons.
- SaaS and Digital Services: Maintain recurring billing relationships for B2B software subscriptions where failed payments can trigger service interruptions.
- Digital Publishing: Retain subscribers whose annual or monthly renewals fail due to expired cards or insufficient funds.
- Fitness and Wellness: Keep membership billing active across high-volume consumer subscription bases.
Integration and Deployment
Vindicia Retain integrates with your existing billing platform and payment processor. It works with over 60 payment processors and is complementary to your current dunning and retry efforts.
- Deployment timeline: Go live in days, not months
- Integration method: Works alongside any billing system or processor
- Subscriber experience: Completely frictionless - no end-customer action required
- Business rules: Complies with your accounting best practices and existing retry logic
Compliance and Security
- PCI DSS Level 1 compliant
- Adheres to the industry's most stringent security standards
- Operates within your existing compliance framework
Dashboard and Insights
The self-serve Vindicia Retain Hub provides:
- Real-time performance monitoring of recovered transactions
- Daily performance reviews with actionable insights
- Clear visibility into recovery rates and revenue impact
- Easy-to-use interface for managing failed transaction workflows
Getting Started
Vindicia Retain uses success-based pricing - you only pay when payments are successfully recovered. To evaluate how Retain can work with your payment stack, request a failed-payment analysis to see your recovery potential. Contact the Vindicia team through AWS Marketplace to schedule a discovery call and receive a customized private offer based on your transaction volume.
Highlights
- Maximize revenue: Recover up to 50% of failed and unsolvable recurring payments.
- Increase Customer Lifetime Value: Extending the subscription or recurring billing relationship in average 6 months.
- Easy to deploy: Go live in days with a solution that works with any billing system or processor with frictionless end consumer experience.
Details
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
subscription | Vindicia Retain | $0.001 |
Dimensions summary
This listing offers one pricing option: a subscription to Vindicia Retain, billed under a contract. You commit to a term rather than paying per transaction on the Marketplace. The single dimension covers access to the failed-payment recovery service, which works to resolve recurring payments that fail due to expired cards, fraud holds, or insufficient funds. Because there is only one option, there are no tiers or instance sizes to compare. Contact the vendor to confirm term length and quantity details for your recovery volume.
Top-of-mind questions for buyers
The subscription gives you access to the failed-payment recovery service. It works to resolve recurring payments that fail from expired cards, suspicious-activity holds by card issuers, and insufficient funds. It analyzes payment data to recover otherwise unsolvable failed transactions and reduce involuntary churn.
No. The service works with any billing system or processor and fits alongside your existing recovery efforts. You submit failed transactions through an API or a drag-and-drop upload. It integrates with many payment providers and gateways, so it complements rather than replaces your current setup.
The cloud-based service holds PCI-DSS Level 1 Version 4.0.1 certification and SOC 1 and SOC 2 type 2 audits. It also meets ISO/IEC 27001, FIPS 140-2 validated cryptography, and privacy standards like GDPR and CCPA. It runs as a multi-tenant platform with a 99.99% uptime commitment.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
Success-based pricing, with a revenue share from payment transactions captured by Vindicia Retain billed monthly in arrears. Please contact tbradley@vindicia.com for more information and customised private offers.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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