Sold by: Perch InsightsÂ
Perch is an AI-powered analytics platform built for contact centers. We unify data from CRMs, dialers, and voice platforms into a single source of truth, enabling operators to reduce CAC, improve conversion, and retain more customers. With built-in AI tools, Perch delivers root-cause insights and proactive recommendations across the entire customer journey.
Overview
Perch is an AI powered analytics platform built for contact centers We unify data from CRMs dialers and voice platforms into a single source of truth enabling operators to reduce CAC improve conversion and retain more customers With built in AI tools Perch delivers root cause insights and proactive recommendations across the entire customer journey.
Highlights
- Unified Customer Journey Analytics Transform siloed data from CRMs, dialers, and marketing tools into a single source of truth built specifically to analyze and optimize the full customer journey from lead to retention.
- AI-Driven Root Cause Insights Quickly identify whats working, whats not, and why with proactive recommendations that help reduce CAC, boost conversion, and improve agent and campaign performance.
- Designed for high-volume sales and service operations, Perch delivers consistent, real-time metrics across agents, teams, and channels without relying on internal data science resources.
Details
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Deployed on AWS
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Dimension | Description | Cost/24 months |
|---|---|---|
Perch Insights Data Platform | This plan provides full access to the Perch Insights platform- our enterprise-grade analytics and intelligence solution built for contact centers. Includes full deployment of Perchs data ingestion, normalization, and semantic modeling framework, plus self-serve dashboards, root-cause analytics, and KPI monitoring across sales, marketing, and service operations. Pricing includes software access and platform support; optional add-ons for implementation services and managed analytics are available. | $250,000.00 |
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Delivery details
Software as a Service (SaaS)
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Support
Vendor support
We have live support available within our application, or you can contact our support team via email. You may also email the support at sales@perchinsights.comÂ
AWS infrastructure support
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