Sold by: Perch Insights
Perch is an AI-powered analytics platform built for contact centers. We unify data from CRMs, dialers, and voice platforms into a single source of truth, enabling operators to reduce CAC, improve conversion, and retain more customers. With built-in AI tools, Perch delivers root-cause insights and proactive recommendations across the entire customer journey.
Overview
Perch is an AI powered analytics platform built for contact centers We unify data from CRMs dialers and voice platforms into a single source of truth enabling operators to reduce CAC improve conversion and retain more customers With built in AI tools Perch delivers root cause insights and proactive recommendations across the entire customer journey.
Highlights
- Unified Customer Journey Analytics Transform siloed data from CRMs, dialers, and marketing tools into a single source of truth built specifically to analyze and optimize the full customer journey from lead to retention.
- AI-Driven Root Cause Insights Quickly identify whats working, whats not, and why with proactive recommendations that help reduce CAC, boost conversion, and improve agent and campaign performance.
- Designed for high-volume sales and service operations, Perch delivers consistent, real-time metrics across agents, teams, and channels without relying on internal data science resources.
Details
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
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Dimension | Description | Cost/24 months |
|---|---|---|
Perch Insights Data Platform | This plan provides full access to the Perch Insights platform- our enterprise-grade analytics and intelligence solution built for contact centers. Includes full deployment of Perchs data ingestion, normalization, and semantic modeling framework, plus self-serve dashboards, root-cause analytics, and KPI monitoring across sales, marketing, and service operations. Pricing includes software access and platform support; optional add-ons for implementation services and managed analytics are available. | $250,000.00 |
Dimensions summary
This listing offers one pricing dimension, billed per user under a contract term. You pay based on the number of users who access the platform. This single plan gives you full access to the platform, including data ingestion, normalization, semantic modeling, self-serve dashboards, root-cause analytics, and KPI monitoring across sales, marketing, and service operations. Software access and platform support are included in the price. You can add optional implementation services and managed analytics separately. Pricing scales with the number of users you enroll rather than usage volume or data size.
Top-of-mind questions for buyers
A user is one person you enroll to access the platform. Billing scales with the number of enrolled users, not data volume, event count, or the number of connected source systems. You add or remove users as your team grows or changes, and the count drives your cost.
Your contract covers software access and platform support. That includes data ingestion, normalization, semantic modeling, self-serve dashboards, root-cause analytics, and KPI monitoring across sales, marketing, and service operations. Implementation services and managed analytics are optional add-ons billed separately. You choose whether to add them.
No. Pricing is driven by enrolled users, not usage. Connecting more data sources, such as CRM, dialer, marketing, or billing systems, does not change your per-user cost. The same applies to event volume. Your bill moves only when you change how many users you enroll.
www.perchinsights.com
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Delivery details
Software as a Service (SaaS)
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Support
Vendor support
We have live support available within our application, or you can contact our support team via email. You may also email the support at sales@perchinsights.com
AWS infrastructure support
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