Sold by: AiseraÂ
Deployed on AWS
Digital and Voice-based Self-Service for Superior Support Experience
Overview
Aisera delivers an AI Voice Bot to resolve the most common questions received from your customers on first contact, reducing unnecessary wait time and delivering a natural life-like customer experience.
It can be customized to tailor-fit your organizational needs and is available around the clock providing customers with instant help. With Gen AI for Contact Center, improve and scale your customer interactions while maintaining a high level of customer satisfaction (CSAT).
Aisera uses AWS cloud computing and infrastructure to operate our SaaS offerings of AI Copilot, AI Voice Bot, AI Search and Aisera Assist
Together with AWS, Aisera offers enterprise flexible deployment models that include hosted SaaS and private VPC
Features:
-Seamless Transition from Bot to Agent -Voice-Based Multichannel Support -Conversation Assist -Built-in Support for Multiple Languages
Please email info@aisera.com to discuss an AWS MP private offer.
Highlights
- Reduce Contact Center Costs
- Improve First Call Response (FCR)
- Increase Agent Productivity
Details
Sold by
Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
30 Day Trial | 30 Day Trial upto 100 Units. Priced per units, e.g. server, VM, etc. | $0.00 |
Up to 500 units | Priced per units, e.g. network device,server, VM, application etc. | $1.00 |
Up to 1000 units | Priced per units, e.g. network device, server, VM, application etc. | $1.00 |
Vendor refund policy
Please contact for refund policy.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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Support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
0 ratings
0 AWS reviews
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132 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Kalyan V.
Aisera AI platform
Reviewed on Jul 23, 2025
Review provided by G2
What do you like best about the product?
Automate and transform enterprise service desk operations across IT, HR, finance, and customer service domains to enhance employee experience.
What do you dislike about the product?
Not found any issue or glitches while using time
What problems is the product solving and how is that benefiting you?
Aisera integrating app with salesforce for enduser data transfer
Information Technology and Services
Aisera for Gen AI
Reviewed on Jul 22, 2025
Review provided by G2
What do you like best about the product?
Aisera has good vision to provide the solutions on AI and also to provide the best support for customers.
What do you dislike about the product?
Aisera not able to provide much if the customers customized their solution and they should propose what can be done and how it can be done.
What problems is the product solving and how is that benefiting you?
Self service for employees in the chatbot.
Rohit W.
Useful for automating repetitive IT tasks
Reviewed on Jul 02, 2025
Review provided by G2
What do you like best about the product?
Aisera helps cut down on routine service desk tickets by using AI to auto-resolve common issues. It integrates well with platforms like ServiceNow and MS Teams. The natural language interface makes it easier for users to find solutions without needing to contact IT each time.
What do you dislike about the product?
Setup needs guidance, especially when tuning AI responses. Some workflows take time to fine-tune, and documentation could be more structured. Analytics are helpful but feel limited when it comes to filtering or export options.
What problems is the product solving and how is that benefiting you?
Aisera helps reduce the manual load on support teams by resolving repetitive IT and HR queries automatically. It speeds up response time, lowers the number of tickets that need human handling, and improves employee satisfaction by offering instant support through chat interfaces.
Ahmed B.
Sr. IT Operations Engineer
Reviewed on Jun 17, 2025
Review provided by G2
What do you like best about the product?
It's makes things easier. When people have a problem, it gives help fast. It’s like having someone always ready to answer.
What do you dislike about the product?
It's sometimes didn't understand the questions.
What problems is the product solving and how is that benefiting you?
Aisera helps solve problems like slow support and answering the same questions again and again. It gives fast replies and helps people without waiting for a person. This saves time and lets me focus on more important tasks.
Biotechnology
Aisera's Enterprise Product Demonstrates Exceptional Workflow Management
Reviewed on Apr 07, 2025
Review provided by G2
What do you like best about the product?
We have implemented Aisera's enterprise product for various business use cases. It has consistently provided accurate, business rule-driven responses and has demonstrated the capability to manage complex workflows and business logic. Overall, our experience has been exceptionally positive
What do you dislike about the product?
Some of the enterprise app integrations may take time to build and setup. This is understandable considering the complexity.
What problems is the product solving and how is that benefiting you?
We have implemented Aisera's enterprise product for various business use cases. It has consistently provided accurate, business rule-driven responses and has demonstrated the capability to manage complex workflows and business logic. This has enabled self-service to end users.