Sold by: Oriserve
Deployed on AWS
Oriserve provides autonomous AI agents (voice, chat, and email bots) that automate the entire customer lifecycle, including lead qualification, sales, and support. These goal-oriented bots feature human-like voices in over 50 languages and offer customized solutions for diverse business needs. Their platform is cost-effective (60% lower than market solutions) and uses AI observability to keep hallucinations under 1%. Additionally, their advanced speech analytics provide real-time agent monitoring, sentiment analysis, and compliance tracking.
Overview
Oriserve is a deep tech conversational AI company that specializes in building and deploying AI-powered chatbots and voice bots for businesses. Its primary focus is on automating and enhancing the entire customer journey, from sales and marketing to support and engagement. Oriserve's solutions are designed to be omnichannel, multilingual, and self-service, helping enterprises improve customer experience and drive revenue. Product Offerings Oriserve's product suite, includes a range of AI-powered solutions tailored for different business functions and industries: Collections & Renewals Automation: A specialized solution built for the banking, financial services, and insurance (BFSI) industry. It uses GenAI voice bots to automate debt collections and policy renewals, ensuring regulatory compliance and improving recovery rates. Lead Qualification & Sales Acceleration: This product helps businesses with lead generation and conversion by instantly engaging prospects, qualifying them, and nurturing them through the sales funnel. It can be integrated with various platforms like Google Search Ads, social media, and websites. Brand GPT: A custom, enterprise-grade generative AI solution that is trained on a company's specific data to provide intelligent, compliant, and on-brand conversations. Interaction Analytics: An analytics platform that provides 360-degree insights into customer conversations, including sentiment analysis, behavior tracking, and agent performance monitoring. Unique Selling Propositions (USPs) Oriserve differentiates itself in the market through several key unique selling propositions: Industry-Specific Expertise: While it serves various sectors, Oriserve has a strong focus on the BFSI industry. Its solutions are purpose-built to meet the specific needs of this sector, with features like 100% regulatory compliance (e.g., RBI and GDPR) and specialized AI models for financial conversations. Explainable and Compliant AI: The platform is designed with "compliance by design," meaning it builds in features to ensure adherence to regulations and provide comprehensive audit trails. The AI is also "explainable," offering transparency into how it arrives at its decisions, which is crucial for regulated industries. Human-like Conversations: Oriserve's bots are engineered to mimic near-human interactions. The voice bots, in particular, are known for having a natural, human-like voice and being responsive to human commands. Omnichannel and Multilingual: The platform supports over 50 languages and can operate across various channels, including web, app, social media, and messaging platforms like WhatsApp, ensuring a connected and consistent customer experience. Focus on Business Outcomes: Oriserve emphasizes its ability to deliver measurable results, such as increased lead conversions, higher recovery rates in collections, and significant reductions in operational costs. This focus on tangible ROI is a core part of its value proposition.
Highlights
- Multilingual and Omnichannel: Capable of speaking over 50 global languages, including seamless language transfer (e.g., Hindi to English). They can be deployed across various channels.
- Live Agent Handoff: Our bots are equipped for seamless, context-aware transfers to human agents, ensuring no customer query is left unresolved.
- Customized for Your Brand: We offer tailored solutions to fit your unique business requirements and conversational goals, ensuring a perfect brand fit.
Details
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Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
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Dimension | Description | Cost/12 months |
|---|---|---|
license cost | Fixed license cost | $1.00 |
Dimension | Description | Cost/unit |
|---|---|---|
Cost per consumption minute | Cost of minutes consumed by the voice bot | $1.00 |
Dimensions summary
You pay across two parts. First, a fixed license cost covers your access to the voice bot. Second, a cost per consumption minute charges for the minutes the voice bot actually runs. This usage portion scales with your call volume, rising during busy periods and falling during quieter ones. The two dimensions work together: the license is a set fee, while consumption minutes vary with how much work the bot handles. There are no per-agent or per-seat charges in this structure.
Top-of-mind questions for buyers
A consumption minute is time the voice bot actually runs on a call. Charges track the volume of audio the AI handles, per minute. The bot listens, reasons over your data, speaks, and acts inside the call. Minutes accrue only while the bot is working a live conversation, not when idle.
Both charges apply together on the same invoice. The license cost is a fixed fee that stays the same each term. The consumption minute charge varies with how many minutes the bot runs. During busy campaigns, the consumption portion grows. During quieter periods, it shrinks while the license fee holds steady.
No. There are no per-agent or per-seat charges. Cost tracks the work the bot does, not a headcount of logins. Scaling up a campaign does not require buying more licenses per user. You pay the fixed license cost plus the minutes the bot consumes.
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