AI Voice Bot
AiseraReviews from AWS customer
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Aisera AI platform
What do you like best about the product?
Automate and transform enterprise service desk operations across IT, HR, finance, and customer service domains to enhance employee experience.
What do you dislike about the product?
Not found any issue or glitches while using time
What problems is the product solving and how is that benefiting you?
Aisera integrating app with salesforce for enduser data transfer
Aisera for Gen AI
What do you like best about the product?
Aisera has good vision to provide the solutions on AI and also to provide the best support for customers.
What do you dislike about the product?
Aisera not able to provide much if the customers customized their solution and they should propose what can be done and how it can be done.
What problems is the product solving and how is that benefiting you?
Self service for employees in the chatbot.
Useful for automating repetitive IT tasks
What do you like best about the product?
Aisera helps cut down on routine service desk tickets by using AI to auto-resolve common issues. It integrates well with platforms like ServiceNow and MS Teams. The natural language interface makes it easier for users to find solutions without needing to contact IT each time.
What do you dislike about the product?
Setup needs guidance, especially when tuning AI responses. Some workflows take time to fine-tune, and documentation could be more structured. Analytics are helpful but feel limited when it comes to filtering or export options.
What problems is the product solving and how is that benefiting you?
Aisera helps reduce the manual load on support teams by resolving repetitive IT and HR queries automatically. It speeds up response time, lowers the number of tickets that need human handling, and improves employee satisfaction by offering instant support through chat interfaces.
Sr. IT Operations Engineer
What do you like best about the product?
It's makes things easier. When people have a problem, it gives help fast. It’s like having someone always ready to answer.
What do you dislike about the product?
It's sometimes didn't understand the questions.
What problems is the product solving and how is that benefiting you?
Aisera helps solve problems like slow support and answering the same questions again and again. It gives fast replies and helps people without waiting for a person. This saves time and lets me focus on more important tasks.
Aisera's Enterprise Product Demonstrates Exceptional Workflow Management
What do you like best about the product?
We have implemented Aisera's enterprise product for various business use cases. It has consistently provided accurate, business rule-driven responses and has demonstrated the capability to manage complex workflows and business logic. Overall, our experience has been exceptionally positive
What do you dislike about the product?
Some of the enterprise app integrations may take time to build and setup. This is understandable considering the complexity.
What problems is the product solving and how is that benefiting you?
We have implemented Aisera's enterprise product for various business use cases. It has consistently provided accurate, business rule-driven responses and has demonstrated the capability to manage complex workflows and business logic. This has enabled self-service to end users.
Aisera is a great tool to aleviate some stress on Service Desk calls
What do you like best about the product?
Working with their Onboarding team to get the product set up in a manner that works for our unique demands and their post Customer Success team meets regularly with us to ensure everything is good. The configuration of Aisera to integrate with AD and our Service Desk platform was quick and easy.
What do you dislike about the product?
Some of the options with in the product itself are a bit limited at the moment. We also need to bolster user adoption rates for the Chatbot.
What problems is the product solving and how is that benefiting you?
Aisera helps to alleviate some of the contact with the Service Desk by allowing the chatbot to interact with the user base and either through self-service methods or by creating a detailed ticket to our Service Desk.
Development and Deployment of our AI Bot into TEAMS
What do you like best about the product?
Collaboration and Access to meeting notes
What do you dislike about the product?
Require more training sessions after on-boarding
What problems is the product solving and how is that benefiting you?
To leverage our support ticktes that may not require a IT technician to resolve there issue. To be able to support our end users off hours
ChatBot adding value
What do you like best about the product?
Good Professional Services backed by a robust tool helping deflect calls from already busy Service Agents
What do you dislike about the product?
The Aisera team have overcome the initial challengesof learning our business.
What problems is the product solving and how is that benefiting you?
Aisera has reduced the volume of calls to the Customer helplines, allowing agents to work on more complex items, reducing wait times and enabling some head-count reductions.
Aisera review
What do you like best about the product?
Help our agents to summarize customer needs and provides potential solutions on how to resolve their issues
What do you dislike about the product?
Information is not always available, sometimes there are issues connecting to summarize the customer needs.
What problems is the product solving and how is that benefiting you?
How to assist a customer and resolve their issue
Transforming IT Support through AI
What do you like best about the product?
We have enabled Aisera's Webchat across our IT Support Portal using their Conversational AI product.
Our Support organization is able to closely monitor request volumes, requests resolved, and help identify responses that require improvement with pinpoint accuracy. Through the transparent analytics tools available, we are able to improve the quality and accuracy of the bot responses where needed through LLM and disambiguation prompt tuning, building intents, fine tuning entity values, building custom workflows, and also identify knowledge gaps in our environment.
Our Support organization is able to closely monitor request volumes, requests resolved, and help identify responses that require improvement with pinpoint accuracy. Through the transparent analytics tools available, we are able to improve the quality and accuracy of the bot responses where needed through LLM and disambiguation prompt tuning, building intents, fine tuning entity values, building custom workflows, and also identify knowledge gaps in our environment.
What do you dislike about the product?
We have raised that we would like improved disambiguation and the ability to use UserProfile information as part of the RAG Pipeline.
There are also scheduled maintenance windows which can cause inconveniences to operations, however we are working with Aisera on improving this.
There are also scheduled maintenance windows which can cause inconveniences to operations, however we are working with Aisera on improving this.
What problems is the product solving and how is that benefiting you?
Aisera has helped drive success in our vision to transform the IT support experience across our organization by removing friction and improving case deflection across the IT Services we manage.
Aisera's platform helps us to continuously improve the quality and accuracy of Bot responses, and provides countless options to securely integrate with both internal and external IT systems to streamline and automate support processes and improve productivity for our end users.
Since our implementation of Aisera, we have seen an overall case reduction of 35% across our support organization. We are confident that with our partnership with Aisera we will achieve continued success.
Aisera's platform helps us to continuously improve the quality and accuracy of Bot responses, and provides countless options to securely integrate with both internal and external IT systems to streamline and automate support processes and improve productivity for our end users.
Since our implementation of Aisera, we have seen an overall case reduction of 35% across our support organization. We are confident that with our partnership with Aisera we will achieve continued success.
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