Amazon Nova Sonic Virtual Agent for Amazon Connect

Human-like voice. Real-time intelligence. Fully integrated.

zeb has launched the first fully integrated Virtual Agent for Amazon Connect powered by Amazon Nova Sonic - a breakthrough in voice AI performance. This solution delivers fast, responsive, and natural-sounding conversations using Amazon’s next-generation speech model, without relying on Amazon Lex or Polly.

Amazon Nova Sonic is built for real-time, human-like voice interactions with significantly better quality than traditional TTS systems. When paired with Amazon Connect and zeb’s integration expertise, it becomes the ultimate customer-facing virtual agent.

What’s Included

• Sonic-First Voice Agent Implementation
  Deploy a Nova Sonic-powered virtual agent that handles inbound calls with stunning realism. Voices sound natural, with ultra-low latency and context-aware responses.

• Model Context Protocol (MCP) Orchestration
  Use MCP to allow the voice agent to perform actions during the call — including API calls, workflow triggers, database lookups, and decision logic.

• Full Amazon Connect Integration
  All core Amazon Connect capabilities remain intact, including call recording, Contact Lens sentiment analysis, CRM integrations, analytics, and live agent transfers.

• Custom Use Case Design and Development
  Tailor your Virtual Agent for specific scenarios like Tier 1 support, payment processing, appointment scheduling, and post-call summarization into CRM or analytics platforms.

• Testing, Training, and Compliance Validation
  Validate voice performance, accuracy, latency, and compliance needs before go-live. Includes call scripting and fallback design.

Example Use Cases

• 24/7 Tier 1 Customer Support
• Payments, Billing, and Account Management
• Workflow Automation via MCP
• Conversational Smart Routing and Triage
• Healthcare Virtual Front Desk and Scheduling

Why zeb?

• AWS Premier Tier Services Partner and Generative AI Services Competency Holder
• Amazon Connect Service Delivery Designated partner
• First to market with Amazon Nova Sonic and Connect integration
• Deep expertise in agentic AI design, voice UX, and MCP orchestration

Nova Sonic is not just a better voice, it’s a smarter one! And with zeb, it’s ready for production today.