Agentic Process Automation System (Now Certified for WorkSpaces)

I have been using Automation Anywhere  for approximately one year, primarily as a robotic process automation tool, which helps me automate most of my repetitive tasks. It also helps me save time and improve my efficiency. Additionally, I can automatically generate reports from my IT end, manage, and distribute daily reports from different databases. It aids in software installation on other servers and user machines, and simultaneously helps me monitor any updates of the software I use. Furthermore, during file transfer and file movements between servers, it is important, secure to use, and very fast. I use it for many activities, such as event login monitoring. My major use cases include event login, log monitoring, and detecting any process errors to solve them in a timely manner.

All of this happens in real time, and I receive real-time updates for any errors in our processes, making it really important to me as it helps me save time and improve my efficiency. Additionally, it facilitates multitasking since automation allows me to handle different tasks simultaneously.

Automation Anywhere , like any other new software, comes with challenges when using it. For instance, if there is an update in their services, there is always a restart, along with challenges in setting up the software and implementing it to ensure others I work with can use it. It takes some time to learn how to use the software, but I am now somewhat comfortable with most of the features.

For business users who do not have any technical skills, learning how to use Automation Anywhere is a lengthy process since it requires making frequent calls to the support team for guidance. Initially, it was somewhat difficult, but as I continued using it, I improved. While it was challenging at the start, we are at least better now.

I have been using Automation Anywhere for approximately one year.

In terms of stability, Automation Anywhere is stable with no lagging, crashing, or downtime.

Regarding scalability, it is also performing well and is good.

I have contacted technical support regarding Automation Anywhere frequently at the start when I was beginning to use it. We used to call them often for help, and they were responsive and provided good feedback. Currently, I rarely call, but during the times I did, I received the help I wanted.

I have not tried using any alternatives to Automation Anywhere, as I just found this at my new organization and had not used anything similar previously.

The initial setup of Automation Anywhere when I first started using it was somewhat difficult for me. It took me some time to set it up, almost one and a half to two months.

The deployment was done with a small team, not a very large team.

Automation Co-pilot, previously known as AARI, is effective and helpful as it simplifies my work by automating other tasks, which is really beneficial to me.

Regarding the pricing of Automation Anywhere, I do not pay it actively since I am part of an organization, but I believe it is fair. It is not cheap and not too expensive, so it is worth the cost even though it is not inexpensive.

Automation Anywhere does require some maintenance on my end, such as updates, but it is not something that occurs frequently.

I would give Automation Anywhere an overall rating of eight out of ten.

I use Automation Anywhere  as a basic workflow manager. It is used to share and manage the project.

What I like the most about Automation Anywhere  is the bot creation feature. We also appreciate its secure orchestration with the other products.

Since it is AI-powered, it automates our work. Initially, we had many manual interventions, but now with the AI-powered capabilities, we are saving time and our productivity has increased.

We find the feature complex for new users. Once we started using it, the user interface is quite difficult because it has a lot of features. That's the reason at the early stage it is complex, and we find it quite difficult for new users to use.

First of all, Automation Anywhere has a complex workflow which requires more technical expertise. That's understandable because it has a lot of features, but we also need to spend more time getting our team accustomed to it. Additionally, the user interface is quite outdated and could be more user-friendly. The licensing cost is also too high, which means many small-scale industries may not choose this product.

Regarding how easy or difficult it is to train new employees on how to use Automation Anywhere, it is quite complex for new users to get adopted to it because of the many features, and going through each of the features is quite difficult for new people. However, once you get them trained, then we are good.

I have been using Automation Anywhere in my career for the last two and a half years.

Regarding stability, we have deployed it in cloud infrastructure. Sometimes we do face sluggishness, but it's acceptable. Not every time, but it's manageable. Until now, it has been stable.

Regarding the scalability of Automation Anywhere, we have multiple LOBs currently working on it. It is scalable. We firstly deployed it on one of the LOBs and found it good, working as per our expectations, so we then moved it to the other LOBs as well. I can say it is scalable for large to small industries. There are many products that need infrastructure to support their product, but we didn't find any issues with implementing this product. We also have not made any changes in our environment to get it deployed. It was deployed as per our existing environment.

Automation Anywhere requires that maintenance is taken care of by the development team only. If there is anything needed, we contact customer support. We have support from them as well. To be honest, until now, we have not faced any major issues, and for whatever issue we have faced, either the support team has helped us or the PS team has helped us.

Regarding the support of Automation Anywhere, their response time is quite low, but the people are technically proficient and efficient to help us in any situation.

Because of the response time, I will rate the support for Automation Anywhere a seven, as we need to follow up many times with them to get a response.

We were first using WorkFusion .

We are preferring Automation Anywhere more.

I can say the initial deployment of Automation Anywhere is between easy and complex because it takes time, but the vendor was helpful. We implemented it firstly through a partner, and then as time has gone on, we started deploying it on our own. The vendor team, the OEM team, and the Automation Anywhere team helped us whenever we found any issues. They are helpful.

There was a partner team with two people for the deployment of Automation Anywhere. However, it can be deployed with one person as well.

We started deploying Automation Anywhere in a phase-wise manner. We have multiple LOBs, so we started with one of our LOBs. Once we got accustomed to that, we had our testing phase first, then we had our production phase. Approximately, I would say one to one and a half months, with one month being approximate. There was also a dependency from our side to get things ready for them. Since we are an IT service company, we had to comply with all the regulations.

We are in the phase of testing Automation Co-Pilot , and it really helps us a lot.

Regarding the pricing, I learned from the sales team that the pricing for Automation Anywhere is quite high compared to WorkFusion , which we were using previously. The shift to Automation Anywhere was totally a sales call decision. The pricing is quite high according to what I was told. To be honest, I'm not from the sales team, so I can't say much on that.

Everyone from our sales team to our HR team, our engineering team, and our support team uses Automation Anywhere without any issues.

I rate the solution overall for everything as eight.