Agentic Process Automation System (Now Certified for WorkSpaces)

I use Automation Anywhere  for automating bank processes, mostly those which are repetitive. For example, when entering client data, processing invoices, generating reports, and transferring data between different systems. It is very effective for tasks involving data entry, generating reports, and routine checks, which would otherwise be done by many individuals.

What I appreciate about Automation Anywhere  is that it saves a lot of time because tasks that would have taken days or weeks can be executed in very few hours. It significantly reduces errors that used to occur with human execution. It is very easy to integrate with day-to-day applications, especially emails, spreadsheets, and other business apps. Automation Co-Pilot  also helps increase productivity by around 80% and reduces processing time and errors. It has a positive effect by freeing up staff, reducing costs, and enhancing productivity as it scales with the growing needs of our clients.

Automation Anywhere needs to improve the startup time, as it tends to lag at the beginning of the day. If they could reduce this lag, it would enhance its performance.

I have used Automation Anywhere for quite a long time, about two years.

Automation Anywhere is very stable because when you execute commands, the software does what it is supposed to do consistently without any lags. Issues may occur depending on network connectivity, but the tool itself is stable.

Automation Anywhere is highly scalable as it adapts to increasing demands on a small or large scale. I initially started on a small scale to test deployment, and I increased the number of bots as it adapted without major setbacks.

The customer care support is very good because the team is knowledgeable about banking-related issues and provides solutions promptly. Simple issues are sorted out quickly unless the problem is more complex.

Initially, I used Fortra Automate , which is mostly for job scheduling and system level options, but I switched to Automation Anywhere for report generating and processing invoices, based on recommendations from larger institutions.

The setup of Automation Anywhere is a bit more complex compared to that of Fortra Automate , with more permissions and a longer learning curve for bot creation using Bot Creator and uploading to the Control Room.

The technical people and implementation team provided training for both technical and non-technical users, making it easier to use Automation Anywhere.

The return on investment is excellent as I have saved thousands of hours per month, reducing manual errors and generating more reports.

The pricing is fair during purchase because the work Automation Anywhere does justifies the cost. Most of the higher costs came from staff training and system design.

Automation Anywhere was chosen due to recommendations from sister banks and institutions for its advanced features and scalability over Fortra Automate.

Anyone who wants to use Automation Anywhere should purchase and start using it immediately upon consideration. Plan workflows properly and integrate the software into the system architecture. Ensure the team, both technical and non-technical, is well-trained, so the software is used effectively and minimizes errors. I gave this review a rating of 9.

Public Cloud

Amazon Web Services  (AWS )

What do you like best about the product?

it streamlines integration processes and makes automation, pricing for clients, UI easier which speeds up time in doing work. The ai intelligence has improved the support year over year as well.

What do you dislike about the product?

I dont always know if i am getting my money's worth because it can be time consuming and the pricing can be variable so that can be stressful. i think it should take on higher workloads at a time at a faster pace though.

What problems is the product solving and how is that benefiting you?

the debugging and manual work load is going down. and there are less technical problems and late nights spent doing repitive work that could be done by ai

I use Automation Anywhere  particularly for ITSM  processes in the manufacturing sectors as an agent.

I use Automation Anywhere  for defining processes for customer solutions, specifically to communicate the service aspects of a specific product.

In one of my recent projects, I was defining an ITSM  flow and when I used Automation Anywhere, it gave me very perfect results and I was able to complete and create all the processes using it.

For one of the products, I designed an SLA and service reliability solution through Automation Anywhere. Based on that, I defined some packages to the customer.

In another scenario, I wanted to build a specific prompt using Automation Anywhere integrated with Amazon services for my system. It was able to understand my expectations and what I was teaching it to deliver. After two or three days, it was able to deliver what I expected. From the next time onwards, it was able to deliver what I expected. When I give a little bit of context, it was able to deliver what I expect without requiring a specific prompt each time.

The AI Agent of Automation Anywhere is very powerful and very good.

Its response is good. I have used a couple of AI agents, and this one is good with accurate, reliable, and faster responses.

I use the AI agent of Automation Anywhere for my work, though some of my teammates are using it for other purposes.

Consistency in Automation Anywhere is beneficial when I consistently work on a specific area. It is able to understand the context, and from the next time onwards, it is able to deliver what I expect.

In terms of speed in Automation Anywhere, I feel it is taking a slightly longer time. That could be improved.

I have been using Automation Anywhere for more than two years.

Both reliability and stability of Automation Anywhere are very good.

Automation Anywhere is scalable and should be good. I do not have much experience with the scalability of Automation Anywhere because I use it for my work, so I have not thought about scaling it.

I do not have any suggestions for improving Automation Anywhere. It is good.

Controls are very good in Automation Anywhere. It is easy to access and rightly placed. I have noticed in some systems that it is very difficult to identify features and navigating to a particular property is slightly difficult, but here it is very good. Everything is perfectly placed.

I have used ChatGPT, but after getting Automation Anywhere, I started to use that instead.

I do not know about the pricing of Automation Anywhere because that is entirely taken care of by the procurement team. I simply use it.

I do not have much of options because Automation Anywhere was provided by my company. I have to use the product.

I have not used Automation Anywhere's deterministic and agentic blended execution feature.

On a scale of one to ten, I would rate the flexibility of Automation Anywhere's truly universal orchestration in integrating with different systems and models as an eight.

In terms of orchestrations, its result is good, reliable, and it is faster. It gives me exactly what I expect.

In terms of process definition with Automation Anywhere, it gives accurate answers. When I give a prompt, it gives an accurate answer.

Out of ten, I would rate the quality of these aspects of Automation Anywhere as nine.

Based on the maturity of the reply, I can understand how reliable the system is. I do not have to repeatedly provide prompts with Automation Anywhere. When I continue a discussion, it should be able to get into the context immediately, and that is how I see it is highly reliable and it is giving a good answer based on the previous conversation as well.

I have used documentation of Automation Anywhere. In the beginning, I started to use it. Now I am used to it, so I do not use much of the documentation.

Documentation of Automation Anywhere is clear. I am able to search through the context I am looking at. The documentation is good.

The reliability of controls to prevent infinite loops and retries in Automation Anywhere's deployment is very good. I would rate it eight on that.

It is good. I feel the data advantage is good.

I have used the data advantage many times.

I do not think either my client or my company is thinking about building a similar Automation Anywhere tool. There is no talk on that.

I would rate this review nine out of ten.

Public Cloud

Amazon Web Services (AWS)

What do you like best about the product?

What I like most about Automation Anywhere Agentic Process Automation is how it automates repetitive tasks and makes workflows more organized and efficient. It’s straightforward to connect different steps in a process, which reduces the amount of manual work involved. The AI-powered capabilities also help with more complex tasks that would normally take extra effort to manage. Overall, it has improved productivity, reduced errors, and saved time, making day-to-day operations smoother and more consistent.

What do you dislike about the product?

The only thing that took me some time was getting comfortable with some of the more advanced workflows. The basic features were fairly easy to pick up, but when I started working with more complex automations and integrations, there was definitely a learning curve. I also felt that some parts of the interface could be a little more intuitive for someone using the platform for the first time. Other than that, the platform has been reliable in my experience and performs well once everything is set up correctly. It has helped save time, reduce repetitive manual work, and improve overall efficiency, so the value has outweighed the initial effort required to learn it.Getting started was fairly straightforward, and I was able to find my way around without too much trouble. Whenever I needed help, the available guides and resources were useful enough to keep things moving. Looking back, the amount of time it has saved on repetitive tasks and manual work has made it worthwhile from a value standpoint.

What problems is the product solving and how is that benefiting you?

One of the biggest problems it helps solve is the amount of time spent on repetitive and manual tasks. Instead of having people spend hours doing the same process over and over, a lot of that work can be automated and handled more consistently. It has also helped reduce errors, improve process visibility, and keep workflows moving without as much manual intervention. The biggest benefit for me has been the time savings and improved efficiency, which allows more focus on higher-value work instead of routine operational tasks.

What do you like best about the product?

I use Automation Anywhere Agentic Process Automation mostly for handling the really annoying, unpredictable tasks where standard bots usually break. The biggest lifesaver for me is that it stops bots from constantly breaking. I definitely appreciate the flexibility; it's awesome how it handles messy, random data without panicking. I don't have to build perfect, rigid rules for everything anymore; I just give it the goal, and it figures out the steps. Also, clicking 'on' was super easy since it's cloud-based, with no annoying server setup.

What do you dislike about the product?

Two main things. It's not as plug-and-play as advertised. Getting the agentic logic to prompt engineering right takes a ton of trial and error. The pricing and licensing get complicated.

What problems is the product solving and how is that benefiting you?

I use Automation Anywhere Agentic Process Automation to handle annoying, unpredictable tasks. It stops bots from constantly breaking and handles messy, random data flexibly. You just give it the goal, and it figures out the steps without needing perfect, rigid rules.