Corbado Observe: Passkey and Authentication Observability for CIAM

Corbado Observe shows large-scale CIAM teams why users fail to log in, across passkeys, passwords, SMS and email OTP, social logins, QR codes and security keys, and across every journey: login, sign-up, enrollment, recovery and identity verification.

Every failed login shows up somewhere else in the business: an abandoned sign-up, a call center ticket, an SMS OTP bill, an audit question. IdP logs and SIEM tooling stop exactly where the modern login journey happens, in the browser, on the device, across redirects and fallbacks.

Tag-based product analytics measures what you tell it to measure. The decisive moments in an authentication ceremony happen inside a browser or OS dialog that deliberately emits nothing, for anti-fingerprinting reasons. No amount of tag configuration reaches inside it.

The tell: if your passkey success rate reads 95 percent or higher, your denominator is wrong. Success divided by success plus failure makes every user who was never offered the prompt invisible, and that is exactly the cohort where the friction lives.

• More completed logins and sign-ups. See where users drop out of login and enrollment, then fix the step that loses them. Users with a passkey available complete authentication 7 to 15 percentage points more often, and Observe gives you that cohort comparison.
• Fewer help desk calls. Find what breaks logins by device, OS, browser, method and flow, before it reaches your support team. Errors are clustered into patterns, not dumped as a log stream.
• Lower SMS OTP spend. See which users are ready to move off OTP, prompt them where it converts and prove the change worked.
• Value before any passkey rollout. Observe works on the SMS, OTP, MFA, password and social flows you run today. No passkey project required.
• Evidence instead of opinion. Compare methods, run experiments and prove which change worked before you commit budget. Threshold alerts to Slack, email or PagerDuty, and batch export into your own warehouse.

One JavaScript snippet autocaptures the full authentication journey from signals your frontend already emits. No manual event tagging, no changes to your login flows, loaded async and fire-and-forget so there is no impact on login latency. First insight lands the same day.

• No user data migration and no change to the authentication path
• Your identity provider stays the system of record
• Client-side by design, so it is independent of your IdP, and runs alongside Amazon Cognito, Okta, Auth0, Ping, ForgeRock or in-house
• Read-only and pseudonymous. No PII, no cookies, and no passwords, secrets or credential material ever leave your stack
• SOC 2 Type 2 and ISO 27001. Deployed in the AWS region of your choice, so data residency is a configuration, not a blocker

Large-scale CIAM teams running consumer authentication at scale, in financial services, public sector and e-commerce. In production today at a global consumer brand at nine-digit monthly logins and at a leading European price comparison platform. Named references available under NDA.

Typical entry is a 30-day pilot on a single login flow, available as a private offer against your committed AWS spend. Observe pairs with Corbado Connect, the managed passkey layer, for teams that want to act on what they see, where customers reach 50 to 80 percent passkey adoption.