Thoropass

What do you like best about the product?

Relationship - helping us through the process, especially with us being a new start-up business
Customer support - immediately answering any questions we may have and frequent check-ins
Ease of implementation - setting up was an easy process for us.

What do you dislike about the product?

Getting access to the portal for some people, especially those who are non-tech savvy, requiring them to use an authenticator which they are not familiar with.
Security Awareness training wasn't appealing nor interactive. Didn't feel it was beneficial as anyone can just speedily go through the slides without reading anything.

What problems is the product solving and how is that benefiting you?

We work as a 3rd party with organizations that require us to ensure we are in compliance with their security requirements. Also as a start up, we needed to be able to make sure all security controls are developed and in place.

What do you like best about the product?

There overall customer support and account management has been great. The team has always been helpful with questions and they provide answers quickly.

What do you dislike about the product?

The user experience of the Thoropass application could be designed better. It's lacking some features. It shows Tasks, but has no way to easily view past tasks completed and manage recurring tasks. It's more of a hack that our AM showed us. So trying to keep track of what tasks are due next month, next quarter, etc is difficult. It could be easily resolved with a Calendar and simple recurring task management.
The initial sales process was rough. We were very close to ending conversations with our sales rep. Looking back at it, I think the sales rep just didn't have great industry experience and may have been green. The sales rep's responses just came off as very shady and misleading. We couldn't get a straight answer on cost. Eventually, we had it escalated to some one in management who was able to articulate the cost of the platform.

What problems is the product solving and how is that benefiting you?

Thoropass allows us to adopt the compliance we need, quickly, to service our customers.

What do you like best about the product?

Smooth integration with my cloud provider, great follow-ups with my account manager and the in-house auditors.

What do you dislike about the product?

The UI needs improvements, feels outdated and has minor user experience details to work on.

What problems is the product solving and how is that benefiting you?

Working on SOC2 compliance.

What do you like best about the product?

I really appreciate the balance Thoropass offers between cost and features. The integration capabilities with major applications like AWS, Azure, and Salesforce save a lot of time in providing secure evidence. The setup was easy, simply connecting applications to pull data and evaluate metrics. I particularly like the ongoing improvements in integrations, which continue to make processes more efficient. Although not fully utilized, the trust center feature seems promising in enhancing security processes.

What do you dislike about the product?

I noticed that while Thoropass offers helpful integrations with popular vendors, there could be more integrations available. Other vendors seem to offer more integrations, although they come at a higher cost. This limitation means sometimes having to provide screenshots for processes not yet integrated, which adds an extra step to our work process.

What problems is the product solving and how is that benefiting you?

Thoropass streamlines our SOC 2 certification process by integrating with common vendors, saving time in providing evidence and enhancing security. It supports our digital security footprint and facilitates vendor communication with security assurance.

What do you like best about the product?

I appreciate the check-ins with our reps to help answer questions and focus on priorities.

What do you dislike about the product?

There has been a lot of transitioning of reps we have worked with along the way, but it is somewhat to be expected.

What problems is the product solving and how is that benefiting you?

Helping guide us through the process of SOC audit compliance. We started with almost no understanding of needed controls, and through Thoropass's platform and team members we have been able to take our time and develop our systems and processes.