Thoropass
ThoropassReviews from AWS customer
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My experience with Thoropass
What do you like best about the product?
Relationship - helping us through the process, especially with us being a new start-up business
Customer support - immediately answering any questions we may have and frequent check-ins
Ease of implementation - setting up was an easy process for us.
Customer support - immediately answering any questions we may have and frequent check-ins
Ease of implementation - setting up was an easy process for us.
What do you dislike about the product?
Getting access to the portal for some people, especially those who are non-tech savvy, requiring them to use an authenticator which they are not familiar with.
Security Awareness training wasn't appealing nor interactive. Didn't feel it was beneficial as anyone can just speedily go through the slides without reading anything.
Security Awareness training wasn't appealing nor interactive. Didn't feel it was beneficial as anyone can just speedily go through the slides without reading anything.
What problems is the product solving and how is that benefiting you?
We work as a 3rd party with organizations that require us to ensure we are in compliance with their security requirements. Also as a start up, we needed to be able to make sure all security controls are developed and in place.
Great Support. Mediocre UI/UX
What do you like best about the product?
There overall customer support and account management has been great. The team has always been helpful with questions and they provide answers quickly.
What do you dislike about the product?
The user experience of the Thoropass application could be designed better. It's lacking some features. It shows Tasks, but has no way to easily view past tasks completed and manage recurring tasks. It's more of a hack that our AM showed us. So trying to keep track of what tasks are due next month, next quarter, etc is difficult. It could be easily resolved with a Calendar and simple recurring task management.
The initial sales process was rough. We were very close to ending conversations with our sales rep. Looking back at it, I think the sales rep just didn't have great industry experience and may have been green. The sales rep's responses just came off as very shady and misleading. We couldn't get a straight answer on cost. Eventually, we had it escalated to some one in management who was able to articulate the cost of the platform.
The initial sales process was rough. We were very close to ending conversations with our sales rep. Looking back at it, I think the sales rep just didn't have great industry experience and may have been green. The sales rep's responses just came off as very shady and misleading. We couldn't get a straight answer on cost. Eventually, we had it escalated to some one in management who was able to articulate the cost of the platform.
What problems is the product solving and how is that benefiting you?
Thoropass allows us to adopt the compliance we need, quickly, to service our customers.
Excellent Audit Platform
What do you like best about the product?
Smooth integration with my cloud provider, great follow-ups with my account manager and the in-house auditors.
What do you dislike about the product?
The UI needs improvements, feels outdated and has minor user experience details to work on.
What problems is the product solving and how is that benefiting you?
Working on SOC2 compliance.
Effective SOC 2 Solution with Ongoing Integrations
What do you like best about the product?
I really appreciate the balance Thoropass offers between cost and features. The integration capabilities with major applications like AWS, Azure, and Salesforce save a lot of time in providing secure evidence. The setup was easy, simply connecting applications to pull data and evaluate metrics. I particularly like the ongoing improvements in integrations, which continue to make processes more efficient. Although not fully utilized, the trust center feature seems promising in enhancing security processes.
What do you dislike about the product?
I noticed that while Thoropass offers helpful integrations with popular vendors, there could be more integrations available. Other vendors seem to offer more integrations, although they come at a higher cost. This limitation means sometimes having to provide screenshots for processes not yet integrated, which adds an extra step to our work process.
What problems is the product solving and how is that benefiting you?
Thoropass streamlines our SOC 2 certification process by integrating with common vendors, saving time in providing evidence and enhancing security. It supports our digital security footprint and facilitates vendor communication with security assurance.
Very Helpful for SOC Compliance Newbies
What do you like best about the product?
I appreciate the check-ins with our reps to help answer questions and focus on priorities.
What do you dislike about the product?
There has been a lot of transitioning of reps we have worked with along the way, but it is somewhat to be expected.
What problems is the product solving and how is that benefiting you?
Helping guide us through the process of SOC audit compliance. We started with almost no understanding of needed controls, and through Thoropass's platform and team members we have been able to take our time and develop our systems and processes.
Great platform and helpful team
What do you like best about the product?
The platform is pretty easy to use and has every feature we need to keep track of our SOC 2 compliance. The team has been very supportive for the whole process.
What do you dislike about the product?
Platform has had some bugs in the past, but they seem to have been resolved since.
What problems is the product solving and how is that benefiting you?
It simplifies the process for our SOC 2 compliance and audits. The audit is pretty complex so their platform has been useful in simplifying the process.
One Compliance System to rule them all - Thoropass
What do you like best about the product?
Thoropass provided a unified platform for complaince completion, tracking and audit. The platform is simple to use and has good integrations with exisiting cloud vendors to help complete the task using a gamified approach to complete the certifications. I really liked their customer support and how Val helped us in closing the tasks on the dashboard.
What do you dislike about the product?
Thoropass can improve on number of provided integrations and support, for example we also host some OSS instead of their managed cloud services and wanted to integrate that to Thoropass, which was missing but still was in product roadmap.
What problems is the product solving and how is that benefiting you?
Thoropass helped us complete Soc 2 Type 1 compliance requirements.
Soc2 compliance Pentest client
What do you like best about the product?
Straight forward and transparent in terms of requirement and strategy.
What do you dislike about the product?
Nothing to dislike. Great value for the provided service.
What problems is the product solving and how is that benefiting you?
Soc2 type 1 & 2 compliance.
Great partner. Great Experience. Excellent Platform.
What do you like best about the product?
Really everything. It's been a great experience beginning with the sales cycle. The team spent time to understand our drivers and timelines for achieving SOC 2 Type 2 and developed a plan to get us there. Having everything (compliance platform, pen test and auditors) from the same company was a big plus, and it has made the process much smoother. The project team was engaged and diligent and moving us through the process. We highly recommend working with Thoropass.
What do you dislike about the product?
Again, not much. The transition of data from the platform to the auditors was a bit clunky, but not overly burdensome.
What problems is the product solving and how is that benefiting you?
We needed a streamlined process to achieve SOC 2 Type 2 compliance for our healthtech application.
A solid compliance management tool
What do you like best about the product?
Thoropass makes it easy to manage our compliance posture. The tool has improved significantly over the past few years, and the integrations have been particularly valuable in streamlining our audit processes and saving time. The audits are well-prepared and straightforward to complete, making the entire process much less cumbersome than traditional approaches.
What do you dislike about the product?
Thoropass has added many new features over the past two years. Due to our busy schedules and existing workflows, we haven't had time to adopt these new tools. We're already set in our current ways of working, which makes it hard to transition to the new features.
What problems is the product solving and how is that benefiting you?
Thoropass solves key challenges around SOC 2 audits, security controls management, and overall compliance. The platform streamlines our SOC 2 audit preparation by consolidating evidence collection, automating control monitoring, and providing clear audit trails. It helps us manage security controls year-round, tracking implementation and collecting evidence continuously rather than scrambling during audit season.
The main benefits include reduced audit preparation time, better visibility into compliance status, and proactive gap identification. The automation and integrations have freed our team to focus on strategic initiatives rather than manual compliance tasks.
The main benefits include reduced audit preparation time, better visibility into compliance status, and proactive gap identification. The automation and integrations have freed our team to focus on strategic initiatives rather than manual compliance tasks.
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