Sold by: Zendesk
Deployed on AWS
Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
4.3
Overview
As champions of customer service, Zendesk provides the complete customer service solution that's easy to use and scales with your business.
Trusted by over 160,000 businesses, Zendesk enables personalized and effortless conversational experiences across any channel and device. Setting your teams up for success with a powerful workspace that centralizes all conversations and empowers agents with the out-of-the-box tools they need to solve the issue at hand.
Powered by AWS, our open and flexible platform integrates with the rest of your tech stack, giving you a complete view of your customer with built-in analytics and automations. We have over 1,200+ pre-built integrations in our Marketplace, as well as the tools to create and configure custom experiences. Zendesk connects natively to AWS - simplifying the process of building with Zendesk. Learn more http://zendesk.com/aws .
Core capabilities:
- Support across web, social, and mobile channels
- AI-powered bots
- Knowledge management
- Unified agent workspace
- Routing and intelligence
- Pre-built and custom integrations
- Real-time reporting and analytics
Please DO NOT PURCHASE via this public offering as you will be billed without gaining access to Zendesk. For custom pricing, EULA, or a private contract, please contact AWS-Marketplace@zendesk.com , for a private offer.
Highlights
- Conversational experiences: Meet your customers where they are, providing support over messaging, live chat, social, email, or voice.
- Unified agent workspace: Manage and respond to customers from one unified workspace, with complete customer context-including 1,200+ pre-built integrations.
- Automations, Bots and intelligence: Built-in routing, workflows, and analytics to automate repetitive tasks, optimize your business, and increase agent productivity
Details
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Buyer guide
Gain valuable insights from real users who purchased this product, powered by PeerSpot.
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
Suite Enterprise | Deliver personalized customer experiences at scale | $219.00 |
Suite Team | Get the CX fundamentals right | $69.00 |
Suite Growth | Cost-effectively meet rising support volumes | $115.00 |
Suite Professional | Improve collaboration and streamline operations | $149.00 |
Dimension | Cost/unit |
|---|---|
Additional usage fees as agreed upon in MSA | $0.01 |
Additional usage fees as agreed upon in Service Order | $0.01 |
Vendor refund policy
All fees are non-cancellable and non-refundable except as required by law.
Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Our people are your people - Our team offers an effective combination of broad customer service expertise and deep product knowledge to help you deliver a differentiated customer experience. From a strategic implementation to always-on service, we make sure you get the best value out of Zendesk. https://support.zendesk.com/hc/en-us
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
Top
10
In Contact Center, CRM, IT Business Management
Top
10
In Contact Center
Top
25
In Contact Center
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Multi-Channel Support
Support delivery across web, social, mobile, messaging, live chat, email, and voice channels
Unified Agent Workspace
Centralized workspace for managing and responding to customer interactions with complete customer context and access to 1,200+ pre-built integrations
AI-Powered Automation
Built-in AI-powered bots, routing, and workflows to automate repetitive tasks and optimize business processes
Knowledge Management
Knowledge management system for organizing and accessing customer service information
Real-Time Analytics and Reporting
Built-in analytics and real-time reporting capabilities for monitoring performance and business optimization
Omnichannel Engagement Platform
Native omnichannel engagement applications including voice engagement, studio and routing capabilities for customer interactions across multiple channels
AI-Powered Automation
AI-powered virtual agents, agent assist, AI trainer, and generative AI solutions for automating customer service processes and enhancing agent capabilities
Unified Analytics and Reporting
Integrated customer experience analytics with live and explore standard reporting, dashboards, and workflows accessible through a single pane of glass interface
Workforce and Knowledge Management
Workforce engagement management, employee collaboration tools, and knowledge management capabilities with over 70 out-of-the-box integrations
API Access and Extensibility
API access and open platform architecture with a common data model enabling custom integrations and extensions
Multi-Channel Messaging Support
Enables customer engagement across website, mobile app, social media channels including WhatsApp, Instagram, and Google Business Messages with live chat, email, and voice capabilities.
AI-Driven Chatbot Deployment
Supports creation and deployment of AI-driven bot experiences across web, native applications, and messaging channels for automated customer interactions.
Intelligent Conversation Routing
Includes skill-based routing and IntelliAssign functionality to automatically distribute conversations based on agent capabilities and availability.
Advanced Analytics and Reporting
Provides advanced dashboard with team performance reports, agent availability reports, CSAT surveys, and conversation analytics for performance monitoring.
Conversation Automation and Context Management
Offers advanced automations, auto-resolve capabilities, live translation, and conversation APIs to maintain context-driven messaging experiences across interactions.
Standard contract
No
No
No
Customer reviews
Emily B.
Effortless Customer Interactions and Reporting
Reviewed on Apr 30, 2026
Review provided by G2
What do you like best about the product?
I like that it's easy and simplified. Zendesk messaging works very well. And my reporting works pretty well. The initial setup was very easy, and I train multiple employees on it, and it's very easy for them to learn.
What do you dislike about the product?
I think that we could have some type of AI for reporting. We could tell the AI what we need, and they could make a report for us.
What problems is the product solving and how is that benefiting you?
I use Zendesk for Customer Service to pull reports for my employees and communicate with customers. It supports my team all around.
Raghu V.
Simple, Intuitive UI That’s Easy to Learn
Reviewed on Apr 30, 2026
Review provided by G2
What do you like best about the product?
The UI is simple, and the UX flow is easy to use, so even a new user can adapt quickly.
What do you dislike about the product?
Their customer support experience isn’t good, and it’s hard to reach a real person.
What problems is the product solving and how is that benefiting you?
We use it for CXO, integrated with Jira and Slack. And its very easy to use and implementation is easy due to availability of third party add ons
Rakshit W.
Customizable Yet Sluggish at Times
Reviewed on Apr 29, 2026
Review provided by G2
What do you like best about the product?
I like that Zendesk for Customer Service is easy to customize and allows me to add apps, which is really beneficial. We can connect many of our internal tools to it, and we have the ability to add user info and direct links to user profiles directly through the Zendesk interface. There's also an app feature for generating coupons directly for the customer, and it was quite easy to onboard, which made the initial setup straightforward.
What do you dislike about the product?
At times, it starts to hang and is slow and often requires me to clean cache or restart the browser.
What problems is the product solving and how is that benefiting you?
I use Zendesk to manage and answer customer queries via tickets, messaging, and email.
Lucas V.
Centralized Customer Support with Pricing Caveats
Reviewed on Apr 28, 2026
Review provided by G2
What do you like best about the product?
I like how Zendesk for Customer Service centralizes every customer interaction across email, chat, and social channels into one omnichannel inbox. It's their strongest feature with agents being able to see everything in one view. Ticket lifecycle and SLA management are well thought out, making our workflow smoother. The macros library is a great time-saver, cutting down repetitive answers, and the Help Center/Guide that doubles as a customer-facing knowledge base is really helpful. I also appreciate the wide range of integrations available in their marketplace. Setting up was relatively easy, and we had the team productive in about 2 weeks.
What do you dislike about the product?
Pricing is the main pain point, as plans get expensive fast and there are add-ons everywhere. The admin UI feels heavy and dated. Some reports require a higher Explore plan. Native chat (Messaging) lags behind specialized chat tools.
What problems is the product solving and how is that benefiting you?
Zendesk centralizes customer interactions, preventing lost tickets and ensuring clear ownership and SLAs. It automates repetitive responses and provides reporting without manual effort. Moving from a shared inbox to Zendesk improved our ticketing, automation, and reporting.
Abbas S.
A Reveiw on Zendesk
Reviewed on Apr 28, 2026
Review provided by G2
What do you like best about the product?
The ticket management in zendesk is very comfortable
What do you dislike about the product?
The upgrade plan price of zendesk is bit high
What problems is the product solving and how is that benefiting you?
I use zendesk to automate all my club emails and chats into one and then solve tickets