Category: State or Local Government

Local public health departments must notify public health agencies, like state health departments or the Centers for Disease Control and Prevention (CDC), of reportable conditions. These departments receive various types of reports of healthcare conditions through email, in addition to more traditional methods such as mail, fax, or phone calls. Local health departments can dramatically reduce the time and costs associated with manually processing email attachments and improve processing efficiency using automation. In this blog post, learn how to create an automated email attachment ingestion, storage, and processing solution powered by artificial intelligence (AI) and machine learning (ML) services from AWS.

In early 2020, the Norton Police Department’s (NPD) on-premises, legacy system, failed them for the last time. Lifesaving services were down. To revive them, NPD made the decision to go live on AWS Partner SOMA Global’s public safety platform—six months ahead of the scheduled cutover date. Despite the early deployment, the SOMA platform exceeded expectations, making sure critical emergency call-taking and dispatching continued. Using SOMA also helped NPD cut costs and save time. Read on to learn how the NPD found a successful partnership with SOMA Global in their time of need.

Beginning on April 1, 2023, state Medicaid agencies (SMA) will have one year to “unwind” temporary COVID-era changes and return to pre-pandemic ways of working. A major part of that will be re-verifying that all 91 million members still qualify to receive Medicaid benefits. For nearly a year, AWS has supported SMAs with in-house Medicaid expertise to identify unwinding issues and develop solutions to address them. The top four concerns that SMAs have shared are in approaching outreach and engagement, staffing shortages, returned mail, and reporting capabilities. Learn how AWS can help states across the country overcome these challenges across different scenarios.

AWS is helping the 911 community mitigate the impact of staffing shortages on call wait times by providing 911 centers the means to automate the receipt and resolution of designated non-emergency calls. Learn how the Jefferson County Communications Center Authority is already seeing improvements using an AWS solution, and discover the solution’s components that support 911 centers in handling non-emergency calls at scale.

On September 28, 2022, Hurricane Ian made landfall in Southwest Florida. At the request of standby organizations Help.NGO and Information Technology Disaster Resource Center (ITDRC), the AWS Disaster Preparedness and Response team assisted with response operations across a variety of functions in the aftermath of Hurricane Ian.

A key focus for the Department of Health and Human Services (HHS) and state Medicaid agencies is making sure those eligible for Medicaid maintain coverage and supporting transition to alternatives. Medicaid agencies need to conduct outreach to make their millions of members aware of the process for redetermination. With cloud-based tools from AWS, state agencies can conduct this outreach using no code/low code, serverless, elastic services that can scale to two billion text messages a day. In this blog post, learn how to set up a multi-lingual, interactive SMS message campaign that can automatically verify and update member information on file based on member responses.

Data collection and safety reporting are top priorities for natural gas companies, and the largest municipally-owned natural gas utility in the United States is no exception. For years, plant operators captured readings on paper forms every hour from various systems, including temperature, pressure, volume, and flow. This gas utility’s management team realized that manual, paper-based daily reporting was both time-consuming and unreliable from a data reporting perspective, and decided to turn to the cloud. Learn how they use AWS-powered solutions from AWS Partner KloudGin to optimize and digitize their workforce.

Civix, a government technology (GovTech) company and AWS Partner, uses AWS to provide software and services that support multiple public sector use cases, including election management, grants management, and more. Civix saw an opportunity to streamline how filers and third-party vendors manage and report disclosure data to states. Civix worked with the AWS Service Creation team to design and launch a serverless solution on AWS to support filers and campaign management vendors and to increase finance transparency for the constituents they serve.

The Infrastructure Investment and Jobs Act (IIJA), commonly referred to as the Infrastructure Bill, allocates over $350 billion in funding for major projects in the United States. As they consider where to allocate these funds, public infrastructure owners, especially Department of Transportation (DOT) and public works agencies, have to assess the condition of their assets, determine what to prioritize while rebuilding, and identify what needs maintenance. Learn about key benefits for agencies from using cloud-based asset management software.

In the last few years, many state motor vehicle departments agencies quickly transformed their processes and adopted new procedures to accommodate changes caused by the COVID-19 pandemic, like social distancing, contactless interactions, decreased staffing, and other constraints. Now, agencies can build upon these changes by modernizing their systems with intelligent automation—transitioning from reactive to proactive engagements with their citizens. Learn how to use AWS to connect and retrieve data either from an enterprise on-premises database or other third-party integration that allows for both a modernized outreach or an inbound customer experience.