AWS Messaging Blog

Category: Technical How-to

Track OTP success with AWS End User Messaging SMS feedback

In this post, we show how to implement message feedback for SMS one-time passwords (OTPs) using AWS End User Messaging to track delivery and conversion rates effectively. This approach provides first-party data for more accurate insights into message delivery and usage patterns compared to relying solely on third-party carrier delivery receipts.

Integrate Amazon CloudWatch alarms with WhatsApp using AWS End User Messaging

In this post, we explore how to build a serverless alerting system that delivers Amazon CloudWatch alarms directly to WhatsApp using AWS End User Messaging Social. The solution addresses the limitations of traditional alerting mechanisms by using WhatsApp’s universal accessibility, rich media support, and high engagement rates to ensure critical infrastructure alerts reach teams through a familiar communication platform they already use daily.

Set up custom domains in Amazon Connect hosted with M365 Exchange Online or Google Workspace

In this post, we demonstrate how to set up custom email domains in Amazon Connect when using Microsoft 365 Exchange Online or Google Workspace as your email server. The solution enables organizations to maintain their existing email infrastructure while leveraging Amazon Connect’s email capabilities through Amazon SES integration, allowing customers to continue using familiar email addresses while providing enhanced customer service features.

Enhance event experiences with a generative AI-powered WhatsApp assistant using AWS End User Messaging

In this post, we share how the AWS Communication Developer Services (CDS) team integrated an AWS End User Messaging Social WhatsApp channel with Amazon Bedrock to launch the AWS Summit Assistant Bot at the AWS Dubai Summit 2025, enhancing the experience of attendees in real-world applications.

A Complete Guide to Resource Sharing for AWS End User Messaging

Introduction Do you need to send SMS across multiple AWS accounts? Or have you ever wanted to use the same specific 10DLC phone number or branded Sender ID across those accounts? Perhaps your development team needs to test an application in a sandbox account using a production-ready number, or you’re migrating a workload to a […]

AWS End User Messaging SMS & Voice v2 API: A Migration Guide from v1

This blog covers the steps on how to upgrade to the latest APIs offered by AWS for SMS messaging. IMPORTANT: Understanding this Migration in Context of Amazon Pinpoint’s End of Support Amazon Pinpoint announced its end of support (EOS) on October 2026. However, if you are an existing customer using Amazon Pinpoint for SMS, your […]

Use AI agents and the Model Context Protocol with Amazon SES

We’ve released the SESv2 MCP Server sample on GitHub and invite current and prospective customers to experiment with it in non-production environments. This post provides example use cases demonstrating how the SESv2 MCP Server can be used with AI tools like the Amazon Q CLI to get information about an Amazon SES account, set up configurations, and send test emails – all without needing deep expertise in email or Amazon SES.

Navigate Bulk Sender Requirements with Amazon SES

Introduction Email communication remains a critical component of business operations and customer engagement. As the digital landscape evolves, major mailbox providers continually update their policies to enhance security and user experience. This blog will explore the changes implemented by Microsoft for bulk senders trying to reach Outlook.com (supporting Hotmail.com, live.com consumer domain addresses). This follows […]

A Guide to the New Resource Policies for SMS Origination Identities

I. Introduction AWS End User Messaging has made updates to how it handles SMS origination identities. These changes impact Amazon SNS (Simple Notification Service) and Amazon Pinpoint, which allow sending SMS messages. The updates aim to provide security, flexibility, and control over SMS messaging for AWS users. For companies and developers using AWS for sending […]