Category: *Post Types

In this post, we explore how to build a serverless alerting system that delivers Amazon CloudWatch alarms directly to WhatsApp using AWS End User Messaging Social. The solution addresses the limitations of traditional alerting mechanisms by using WhatsApp’s universal accessibility, rich media support, and high engagement rates to ensure critical infrastructure alerts reach teams through a familiar communication platform they already use daily.

In this post, we demonstrate how to set up custom email domains in Amazon Connect when using Microsoft 365 Exchange Online or Google Workspace as your email server. The solution enables organizations to maintain their existing email infrastructure while leveraging Amazon Connect’s email capabilities through Amazon SES integration, allowing customers to continue using familiar email addresses while providing enhanced customer service features.

In this post, we share how the AWS Communication Developer Services (CDS) team integrated an AWS End User Messaging Social WhatsApp channel with Amazon Bedrock to launch the AWS Summit Assistant Bot at the AWS Dubai Summit 2025, enhancing the experience of attendees in real-world applications.

In this post, we explore strategies for building resilient SMS architectures using AWS End User Messaging, discussing how to architect your SMS communications at the originator, account, and Regional levels to support high availability and seamless failover.

Introduction Do you need to send SMS across multiple AWS accounts? Or have you ever wanted to use the same specific 10DLC phone number or branded Sender ID across those accounts? Perhaps your development team needs to test an application in a sandbox account using a production-ready number, or you’re migrating a workload to a […]

In this post, you will learn about the newly released tenant management feature that helps customers manage individual tenant onboardings and manage their reputations in isolation. This feature helps organizations create and manage up to 10,000 isolated tenants within a single AWS account (which can be increased 300,000 on explicit request), each with independent configurations and reputation metrics. You will discover how these capabilities maintain email deliverability through automated tenant-level controls, real-time monitoring, and customizable sending policies.

AT&T’s discontinuation of email-to-text and text-to-email services in Q2 2025 affects approximately 23,000 business customers who process over 1.2 billion messages annually. This blog post presents an AWS-based solution that maintains service continuity using Amazon SES, Lambda, S3, DynamoDB, and AWS End User Messaging.

As email continues to be a critical communication channel for businesses, ensuring proper authentication and maintaining high deliverability rates are increasingly difficult challenges. This post explores how Amazon Simple Email Service (SES) and Valimail work together to provide a robust solution for email authentication and deliverability, with a focus on meeting Microsoft’s new sender requirements. […]

This blog covers the steps on how to upgrade to the latest APIs offered by AWS for SMS messaging. IMPORTANT: Understanding this Migration in Context of Amazon Pinpoint’s End of Support Amazon Pinpoint announced its end of support (EOS) on October 2026. However, if you are an existing customer using Amazon Pinpoint for SMS, your […]

We’ve released the SESv2 MCP Server sample on GitHub and invite current and prospective customers to experiment with it in non-production environments. This post provides example use cases demonstrating how the SESv2 MCP Server can be used with AI tools like the Amazon Q CLI to get information about an Amazon SES account, set up configurations, and send test emails – all without needing deep expertise in email or Amazon SES.