Amazon Connect Talent FAQs

Amazon Connect Talent is an AI-powered hiring solution that transforms how companies find, assess, and hire quality candidates. Informed by technology Amazon uses to hire hundreds of thousands of associates annually, Amazon Connect Talent uses AI agents to streamline the entire candidate selection process, from AI-driven skills assessments to AI-led voice interviews, enabling you to hire quality candidates in hours, not weeks.

Amazon Connect Talent helps you hire high quality candidates that fit your roles faster. AI agents handle time-consuming tasks like administering assessments, conducting structured interviews, and scoring candidates—freeing your recruiters to focus on strategic work like employer branding and hiring manager relationships.

Scaled hiring is manually intensive and fragmented. Recruiters juggle multiple tools to post jobs, screen applications, schedule interviews, and process background checks—all while racing to fill hundreds of roles before hire-by dates. The consequences are predictable: poor job fit, early attrition, and costly rehiring cycles. Candidate delays and poor communication send top talent to competitors who move faster.

Point Amazon Connect Talent to your job descriptions, and it gets to work. AI agents turn your requirements into tailored assessments and structured interviews, no manual setup needed. Candidates are evaluated on the competencies that matter most for each role, and AI agents score every assessment and interview using Amazon's hiring science. Your recruiters review AI-generated scores, full transcripts, and clear reasoning, then make the final call on who to hire. For candidates, the experience is flexible and on their schedule. They complete assessments and AI-led interviews whenever it works for them, no scheduling, no waiting.

The Preview focuses on candidate selection capabilities, including:

• AI-Driven Skills Assessments: AI agents generate and score job-specific assessment questions
• AI-Led Voice Interviews: AI agents conduct structured voice interviews with dynamic questioning
• Mobile-First Candidate Experience: Brand-customizable interface for candidates to complete assessments and AI-led interviews
• Recruiter Dashboard: Recruiters access candidate scores and results
• System Admin Onboarding: Tools to set up and manage your hiring workflows

No. Amazon Connect Talent is free to try during Preview.

Amazon Connect is AWS's family of agentic solutions for business users, designed to revolutionize how employees and AI agents work together. This family of solutions connects people with AI to achieve more across customer experience, recruitment, healthcare, and supply chain—extending the Amazon Connect name to deliver connected outcomes in every business function. 

Both solutions share Amazon Connect's enterprise-grade infrastructure and security, but Amazon Connect Talent is purpose-built for talent acquisition teams managing scaled hiring. Amazon Connect Customer is an AI-powered solution for delivering personalized customer experiences through contact centers across industries. While Amazon Connect Customer focuses on customer engagement through voice, chat, and contact center operations, Amazon Connect Talent applies similar AI-powered conversation technology specifically to recruiting workflows, conducting candidate interviews, administering assessments, and evaluating applicants at scale.

Amazon Connect Talent offers science-backed assessments that test multiple competencies, including a candidate’s work approach and problem-solving skills. These assessments are informed by Amazon's decades of hiring data and science, designed to predict candidate success while helping you evaluate skill requirements for the role. 

AI agents conduct structured voice interviews available 24/7. The interviews use dynamic question generation that adapts based on candidate responses. AI agents analyze responses, providing consistent evaluation across all candidates. Recruiters can review full transcripts, interview recordings, and AI scoring at any time—maintaining decision authority over every hire.

Yes. You’ll have AI agents assisting you throughout the experience; you own final approval of the assessment language and experience. 

Yes. Amazon Connect Talent includes bi-directional APIs for integration with major applicant tracking systems. This allows you to incorporate Amazon Connect Talent into your existing hiring workflows while populating assessment and AI-led interview results back into your current tools.

Yes. Recruiting managers can modify AI-generated competencies and questions before launching an interview to match your specific job requirements and organizational needs.

Amazon Connect Talent is designed to help you manage requirements whether you're filling roles in one location or dozens. The application includes built-in audit logging and documentation capabilities.

During Preview, Amazon Connect Talent supports English, Portuguese, French, Italian, German, and Spanish. We are evaluating additional language support based on customer needs. If your organization requires additional language capabilities, please contact your AWS Account Team to share your requirements. 

Amazon Connect Talent is available in AWS U.S. East (N. Virginia) and U.S. West (Oregon) Regions. Additional regions will be added based on customer demand.

Candidates experience a mobile-first, employer-customized evaluation process. They can complete assessments, and interviews—all from their mobile device through a seamless web experience. AI agents are available around the clock, so candidates can complete interviews whenever it's convenient for them, not just during business hours.

Candidates can move from application to offer in days, compared to weeks with traditional systems. Because AI agents handle assessments and interviews on demand without scheduling delays, qualified candidates can progress through your pipeline faster. 

Yes. Amazon Connect Talent applies consistent, science-backed assessments to every candidate—whether evaluating the first or the thousandth. This consistency helps reduce human preconceptions and ensures every candidate is evaluated using the same criteria. The application includes complete audit trails with clear, job-related evaluation reasoning.

Interview length varies based on the job requirements and competencies being assessed. Typically, AI-led interviews range from 10-20 minutes.

Amazon Connect Talent is built for scaled hiring and can be flexible to accommodate a broad range of hiring needs. The application supports hiring for dozens or hundreds of employees within days or weeks. This includes roles in contact centers, retail, travel and hospitality, logistics, and other industries with high-volume staffing needs where unique elements like seasonal demand, hyper-local hiring, and shift matching pose specific challenges. 

Amazon Connect Talent is built on AWS infrastructure that powers mission-critical systems for enterprises, governments, and financial institutions worldwide. Every candidate interaction is logged with a complete audit trail. The application includes enterprise-grade security controls and data privacy protections built in from day one.

During Preview, you can request access to Amazon Connect Talent. AWS will work with you on account setup and onboarding. You'll be able to configure your first assessments, onboard your team, and begin evaluating candidates. Contact us here.

Getting started is easy. Amazon Connect Talent is designed for quick deployment with minimal set up time. All you need is a job description. For a more tailored experience, you can integrate with your existing applicant tracking system (ATS) or provide your company's hiring principles to customize how candidates are evaluated.

Amazon Connect Talent is designed for quick deployment. AWS will work with you on account setup and onboarding. You'll be able to configure your first assessments, onboard your team, and begin evaluating candidates within weeks. The system is designed for minimal setup time with pre-built assessment templates based on Amazon's proven hiring science.

For more information about Amazon Connect Talent, contact your AWS account team to discuss how Amazon Connect Talent can transform your hiring process. Contact us here.