We use the solution to manage sales pipeline and CRM records.
Sales Hub Enterprise
HubSpotExternal reviews
10,016 reviews
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HubSpot is a great tool that makes everyday work easier.
What do you like best about the product?
It is intuitive, allows for integrations to make life a lot easier, looks good, easy to use.
What do you dislike about the product?
Unable to categorise and prioritise contacts (ie. most relevant at top)
What problems is the product solving and how is that benefiting you?
Understanding if recepients are engaging with emails, know who to follow up
Kaust embrace sales hub for innovation cluster
What do you like best about the product?
Various pipelines can be created and move deals across them
Tasks and squences are so unique
Tasks and squences are so unique
What do you dislike about the product?
Association of deals with custom objects is tricky
Pipelines cant nested like pipeline inside another
Pipelines cant nested like pipeline inside another
What problems is the product solving and how is that benefiting you?
Vusualize our pipelines across organization
Who is doing what is very helpful
Dashboard of our deals
Who is doing what is very helpful
Dashboard of our deals
Easy to navigate tool with endless data sources.
What do you like best about the product?
I find the platform incredibly intuitive and even without hands-on training, it was easy to find and create dashboards and reports that were abundantly useful.
What do you dislike about the product?
If I had to choose anything, it does sometimes feel that components are added without a full review of the impact it'll have on other, pre-released components. This often moves things around, and while still easy to find, is often a bit frustrating at first.
What problems is the product solving and how is that benefiting you?
Analytics, sales dashboards, deal scoring. These datasets are critical when running a high-performance sales team and I find it incredibly easy to create custom dashboards that give me exactly what I need.
Great CRM for growing businesses
What do you like best about the product?
The platform is very intuitive and easy to use. It really helps for contact base management, organisation of follow ups and events, and I like the big range of other softwares integrated as well as the mobile app.
What do you dislike about the product?
The latest update is a bit less intuitive than usual and it's a bit tricky to find my marks again. I would also like to be able to put an "OR" function I the filters when creating reports.
What problems is the product solving and how is that benefiting you?
Task management is much easier, and it gives great visibility on the contact base and the current pipeline. I also like the reporting function that really helps tracking the teams and finding areas for improvement.
Great product!
What do you like best about the product?
Tracking emails, activity, and generating campaigns and metrics from it.
What do you dislike about the product?
Some basic things, like using today's date in a formula, seem to be missing from overall functionality.
What problems is the product solving and how is that benefiting you?
Streamline campaigns and increasing team bandwidth.
Used to manage sales pipeline and CRM records
What is our primary use case?
What is most valuable?
The tool facilitates adding the relevant information to the records automatically, so you don't have to look things up, as there is an automated search engine and a complete field for you. Since HubSpot Sales Hub is a SaaS solution, there's one point of truth.
What needs improvement?
It would be good to be able to add AI and make it easier to integrate the tool with our day-to-day processes. This would reduce the level of knowledge needed to integrate HubSpot into our daily workflow.
For how long have I used the solution?
I have been using HubSpot Sales Hub for three years.
What do I think about the stability of the solution?
I’ve never had any issues with the solution’s stability.
I rate the solution ten out of ten for stability.
What do I think about the scalability of the solution?
HubSpot Sales Hub is a scalable solution. Around four people use the tool once a week in our organization.
I rate the solution’s scalability ten out of ten.
How are customer service and support?
To resolve our issues, we use available information, FAQs, and knowledge documents, which are well organized.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I previously used Microsoft Excel. I switched to HubSpot Sales Hub because I wanted a solution that had more functionalities. I wanted to have a dedicated CRM system, and I didn't want to run the risk associated with Microsoft Excel. I wanted to make it a little bit more robust so that non-IT users could also adopt it.
How was the initial setup?
The solution’s initial setup is easy.
On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup a nine out of ten.
What about the implementation team?
The solution can be deployed within a couple of hours.
What other advice do I have?
Overall, I rate HubSpot Sales Hub a nine out of ten.
Easy to use - way better than the FrankenSalesForce
What do you like best about the product?
It's easy to use, intuitive, and we finally managed to crack the code with it.
What do you dislike about the product?
It seems to be somewhat restrictive in terms of reporting and navigation.
What problems is the product solving and how is that benefiting you?
yes
Comprehensive and User-Friendly CRM for Streamlined Sales Processes
What do you like best about the product?
What I enjoy best about HubSpot Sales Hub is its simple and user-friendly interface, all of the features are simple to explore and useful. Integrating HubSpot with other platforms, such as Hubspot Marketing Hub, produces a cohesive ecosystem that boosts our overall efficiency. I also like real-time tracking and reporting tools, which give significant insights into our sales success and consumer behaviour, allowing us to make data-driven choices. I use it on a weekly basis.
What do you dislike about the product?
The pricing structure can also be rather costly for like startups and small organisations, particularly if you want advanced features and more users.
What problems is the product solving and how is that benefiting you?
HubSpot Sales Hub has simplified our sales operations by concentrating our sales efforts on a single platform. Before utilising HubSpot, we struggled with disconnected systems and manual data input, often resulting in errors and inefficiencies. Automated workflows handle routine duties like sending follow-up emails and updating data, allowing our team to focus on more strategic operations. The centralised database keeps all customer information up to date and conveniently accessible, which improves our communication and client interactions.
SalesHub has been great for rapidly adding new contacts and companies while I prospect.
What do you like best about the product?
How easy it is to integrate with Seamless.AI to import companies and contacts for prospecting.
What do you dislike about the product?
I would love it the platform could use AI to automatically create the company profile just once when I import a contact. I hate having to spend time creating the company first to add a contact to prevent duplicates.
What problems is the product solving and how is that benefiting you?
HubSpot makes tracking prospecting activity much easier so I don't lose track of potential clients or leads.
Useful for managing workflows and for the modules offered to users
What is our primary use case?
HubSpot Sales Hub is useful for managing workflows.
What needs improvement?
HubSpot Sales Hub is a product that is on par with HubSpot CRM other than the factor it can be described as a product that offers everything in a single package along with marketing automation features.
It would be good if there were sort of more templated processes offered by the tool since this is an area where the product has shortcomings.
For how long have I used the solution?
I have been using HubSpot Sales Hub for three years.
What's my experience with pricing, setup cost, and licensing?
I rate the product price as seven on a scale of one to ten, where ten is the most expensive, and one is the least expensive.
What other advice do I have?
If the product is used in a complex product or service organization with a lot of different pricing rules, I feel HubSpot, as a quoting tool, is just not built for it.
I think the product is pretty vanilla and just enough to meet the needs. The product doesn't do anything different from any of the other solutions available in the market.
When it comes to HubSpot, it's the connection with marketing automation on the Marketing Hub and not Sales Hub that is helpful. Sales Hub does not offer any automation.
I recommend the product to others only if they need some of the modules it offers. On its own the tool does not have any differentiators from the other tools in the market. There are lighter platforms out there compared to Sales Hub.
There has been no cost reductions in our company from using the tool, especially since it was a green deployment.
I rate the tool an eight out of ten.
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