The tool's features are similar to a CRM. One valuable feature is email workflow management, which provides transparency. I can review the communication thread between the customer and our team. It also allows me to analyze demo and call recordings to gain insights into customer conversations.
Sales Hub Enterprise
HubSpotExternal reviews
10,016 reviews
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A lot of useful features
What do you like best about the product?
It's easy to use and allows you to be at the top of your pipeline, providing useful insights and reporting
What do you dislike about the product?
I can be not very intuitive and saturated with too many features if you don't know how to use it
What problems is the product solving and how is that benefiting you?
Organized pipeline, not miss any of my follow ups
Great CRM for sales
What do you like best about the product?
The ability to do most sales activities inside of the platform like updating the contact properties, adding notes, calling and emailing.
What do you dislike about the product?
I think it is excellent in most aspects but it can be quite tricky to get started with, not very intuitive and the best way to get around is by looking at external trainings.
What problems is the product solving and how is that benefiting you?
It makes prospecting, emailing and and cold calling more simple because you have everything inside one place, this is very beneficial for reports and just general experience.
Easy to use and intuitive
What do you like best about the product?
Easy to track tasks and make sure everything I need to complete that day is in a clear view
What do you dislike about the product?
I think opportunity view could be better and more customizable
What problems is the product solving and how is that benefiting you?
Tracks activity and tasks for all my opportunities
I think we are passed the "up and comer" phase. They've done a great job of getting better!
What do you like best about the product?
It seems like every day I am seeing updates and betas for positive change. This tool is so much easier to manage as a team of one in RevOps.
Sincerely,
A Converted Salesforce Fan
Sincerely,
A Converted Salesforce Fan
What do you dislike about the product?
My CSM is fantastic, but you can tell they are busy! Scheduling can be tough at times.
What problems is the product solving and how is that benefiting you?
Saving us a boatload over Salesforce, but also getting our team our of sheets and into the 21st century. I don't have enough time to discuss how Hubspot has:
1. Improved Lead Routing
2. Optimized Speed to Lead
3. Organized Forecasting
4. Segmented different verticals in a manageable way
1. Improved Lead Routing
2. Optimized Speed to Lead
3. Organized Forecasting
4. Segmented different verticals in a manageable way
An intuitive platform with resources for customer education
What is our primary use case?
What is most valuable?
We use the tool for email automation and responses. It helps with sales nurturing, and we have integrated it with Factors.ai. The biggest pro is its intuitive and easy-to-use interface. I can easily access the information I need. Another strong point is the customer education they provide. There are numerous resources available to help understand how to use it. HubSpot Sales Hub does a great job with automation and structuring sales processes.
What needs improvement?
The tool doesn't effectively summarize conversations and note-taking features. The solution needs to include predictive analytic capabilities. There is room for improvement in post-call functionalities. After a sales call, more can be done, such as providing detailed insights and better note-taking capabilities. An AI-enabled sales assistant feature would also be beneficial.
For how long have I used the solution?
I have been using the product for a year.
What do I think about the stability of the solution?
HubSpot Sales Hub is stable.
How are customer service and support?
The tool offers a weekly support call, but other than that, there isn't much maintenance needed. Sometimes, there are issues when the server goes down, or there's downtime, but overall, it's easy to use since it's mostly cloud-based. It's not on our server, so it's easier to manage.
How was the initial setup?
HubSpot Sales Hub is a cloud-based platform and its deployment is easy.
What's my experience with pricing, setup cost, and licensing?
The solution is more on the cheaper side, but not the cheapest. I'd say it's somewhere in the middle. There are cheaper options like Zoho that provide many features at a lower price, but they're not as expensive as Salesforce or SAP.
What other advice do I have?
I rate the overall solution an eight out of ten.
It is user friendly, you have to navigate and use it to understand fully the new interface.
What do you like best about the product?
Very visual, rearranged correctly if you used it before.
What do you dislike about the product?
You need to use it quite frequently to fully understand how to use the new interface.
What problems is the product solving and how is that benefiting you?
Organize my leads.
HubspotSales - Integration
What do you like best about the product?
That is easy to integrate with other CRM's, dailers, and emails. It intergates fully with PhoneBurner. Hubspot Sales is able to sync between the two to keep the whole team informed and updated on status of clients and prospects by loggin in both.
What do you dislike about the product?
Lot of over kill. By that I mean theres just so many options that we do not need.
What problems is the product solving and how is that benefiting you?
The have updated GUI, to make it more smoth for the user. This had made logging, even easier.
Good functionality, bad design
What do you like best about the product?
I mostly like the comprehensive feature set.
What do you dislike about the product?
Really the design is quite confusing and nested
What problems is the product solving and how is that benefiting you?
Tracking Sales Process and Customers as well as key customer data
Love the dashboard for good sales KPI’s
What do you like best about the product?
It's easy to use and intuitive to the sales process
What do you dislike about the product?
Took a bit of getting used to with a steep learning curve but was worth it to learn and apply.
What problems is the product solving and how is that benefiting you?
Keeping track of the sales cycle and the progress of our sales staff to goals and long term progress.
Ability to map this journey helps us identify gaps and improve, including mapping better customer profiles we are able to attend or not
What is our primary use case?
We use it for our sales process. We insert the prospect to customer prospect and take them along the customer journey, use it to map every step of this journey and the sales process.
We also use it for reporting, communication with existing customers and prospects. It's very fine, but our business is too small. We deal with around 250 customers, including prospects, so it's not too much.
How has it helped my organization?
The automation features positively impacted our workflow. Today, we use automation only for marketing. We send prospects a monthly notification, email, or message to advertise our products or invite them to presentations. So, we use automation only for prospects.
What is most valuable?
The capacity to map the customer journey is most useful to us. We have a list of customers, and we prospect them as they advance in their journey, gaining more business referrals or improving their engagement, with the goal of closing an agreement with us.
The ability to map this journey helps us identify gaps and improve, including mapping better customer profiles we are able to attend or not. It's a lot.
What needs improvement?
One challenge for us is getting our team engaged in HubSpot. Some of them are not familiar with CRMs, so we spend time training them on HubSpot's features. I'm not sure if it could be improved, as it may be our fault, not HubSpot's, but we do spend some energy training people on HubSpot's features.
HubSpot could provide training or more training. Today, we train our team ourselves using HubSpot material available on the Internet, but we do not use official HubSpot training programs.
For how long have I used the solution?
I have been using it for six months. I still use HubSpot. I am the owner of a very small start-up company.
How are customer service and support?
The customer service and support are very good because every time I need something, they reply immediately even in the free version.
I have no comments about the quality of customer service. I'm very satisfied.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We only have HubSpot, and we want to keep it.
I worked with Salesforce once in a large company. Maybe for large companies it makes sense because they see it as a very robust solution. I've never seen HubSpot in a large company. For our size, it's more than enough, but for more than five thousand users.
I worked at a large telecommunications company where more than 5,000 people used Salesforce. I've never seen HubSpot in such an environment, so I have no idea how it behaves in that context.
How was the initial setup?
For me, it was easy to set up, but I was familiar with CRMs already. For people who are not familiar, it might be a bit more difficult. I did everything in a few hours, so it wasn't complicated for me.
We don't have integrations yet because we are a small company and don't have the need to use APIs to integrate HubSpot with other tools.
What was our ROI?
Efficiency is our main concern. We don't have to match the costs today because the operation is too small. But efficiency helps us a lot because we can clearly identify where we are with each customer.
We have a clear view and are able to identify customer profiles and quickly understand which kinds of customers are not good for us and which we are more successful with.
What's my experience with pricing, setup cost, and licensing?
Compared to Salesforce, it's totally okay, so I prefer HubSpot's features. Especially for our size, HubSpot is more than enough, and the prices are much better.
Currently, we use the free version because we don't have enough business to justify the investment. But we are satisfied so far.
Our hope is that we grow and can pay for the better features in the short future. Today, we use the free version because our company is still too small.
What other advice do I have?
Overall, I would rate the solution a nine out of ten. I wouldn't give it ten because I'm struggling a little bit to train my new employees on HubSpot, and it takes some energy. Otherwise, everything is fine.
I'm very satisfied and would be able to give a recommendation to others.
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