What do you like best about the product?

What we have found most helpful is how to organize sequences. It's easy to have multiple sequences running at the same time, and to evaluate them afterwards. I loved when Hubspot added the A/B testing, this had an impact on our sequences.

What do you dislike about the product?

The biggest downside is that it takes time getting into the tool, and that it is relatively expensive.

What problems is the product solving and how is that benefiting you?

Managing a lot of contacts simultaneously.

What do you like best about the product?

* Free plan available, genuinely usable for working with a small team
* Ability to mix and match pricing plans
* Almost no restrictions on the number of added contacts
* Many integrations with data import tools
* Detailed documentation
* Shared inbox
* Automatic email read tracking
* Automatic company data filling
* Built-in tools for mass mailing and automation
* Built-in meeting scheduler
* Tabs with filters
* Ability to collapse individual deal stages
* Data deletion protection at the level of individual user permissions
* Fast scrolling through long contact lists with pagination
* Automation versioning
* Ability to set goals
* Invoice form configurator
* Ability to sign invoices with an e-signature
* 2FA

What do you dislike about the product?

* Out of more than 20 CRMs I’ve worked with, HubSpot has the most inconvenient interface. To reach anything, you have to open the left menu and then click several more times. The left column, how it's grouped, and the inability to configure it creates a lot of visual noise and problems.
* Custom labels cannot be highlighted with color.
* The system interface is very gray and lacks visual contrast, especially in contact lists and cards.
* Cannot add a list of deal break reasons and track analytics on them.
* There is no 'Link' field.
* There is no 'Country List' field.
* There is no 'Button' field.
* Any changes require extra clicks for confirmation. Why not just add an undo option if you're so concerned that users might accidentally do something wrong?
* There is no dark mode.
* No time control at the stage level.
* No templates for documents.
* Very inconvenient dashboard system. It's unappealing to access these reports, and configuring them to fit your needs is difficult.
* Goal management is very limited; it's even hard to add a goal for the number of contacts.
* Reports in the free version are useless. They are all tied to goals that are not available on this plan.
* Limited number of currencies. In the free mode, you can only use dollars, and even in the paid version, there are restrictions of 5-30 currencies. What’s stopping you from allowing the use of other currencies, including custom ones?
* Onboarding cannot be disabled.
* You can only sign invoices with an e-signature, but not documents and contacts, which would be more logical. The company has a contract with Dropbox, but for some reason, you still have to connect Dropbox for a fee.
* No interface settings sharing (menu, field composition).
* No custom workspaces.
* The CRM has significant UI/UX issues.
* Pop-ups cannot be closed with Esc.
* Search with Cmd+F doesn’t work.
* Forms cannot be submitted with Enter.
* You cannot bulk-select contacts with the keyboard (Shift + Click). Do you even use your own system?
* No versioning of changes and restoration of object structure.
* Changes don’t apply without refreshing the page.
* No grouping of values in drop-down lists.
* Values in drop-down lists get cut off (you have to make columns wider).
* In the shared inbox, you can't send an email on behalf of the contact owner.
* Contacts don't have a field that indicates the number of new emails like in Monday CRM. Honestly, email and notification management in HubSpot is its weakest point. I still can’t get used to it and have to conduct all conversations in Gmail without involving HubSpot.
* The deal card is not interactive—you can't add subtasks (again, hello Monday).
* Color indication for stage expiration is set through automation and is not available to all users (why not just add a column to indicate the deadline like in Pipedrive?).
* No deal boosting (won/lost) to quickly remove a deal from the pipeline.
* Many languages are missing, including Russian.
* You can’t repeat a deal at a specific stage after closure.
* No nested deals (look at how it’s done in Monday).
* No Kanban view for contacts.
* Contacts cannot be grouped (you have to change the status for all contacts, even if you’re only working with one).
* You can’t set a middle name for a contact (only through a custom field).
* No bulk operations for all fields (not individually, but all at once like in Pipedrive).
* No automatic duplicate management.
* No conditional color selection for fields.
* No undo for contact deletion.
* No notification settings for individual tables.
* Many tools that have integrations with HubSpot are much more expensive than those without the integration.
* Cannot add multiple signatures.

What problems is the product solving and how is that benefiting you?

We successfully migrated our contacts from Monday and Pipedrive, allowing us to manage a larger dataset. Additionally, this system has significantly fewer bugs and limitations compared to Pipedrive.

What do you like best about the product?

It's good for Email tracking and Combine CRM Reports and sales automation

What do you dislike about the product?

It's is so extensive range of features and it is complex for new users

What problems is the product solving and how is that benefiting you?

It's good for Lead Management and CRM report and Sales management

What do you like best about the product?

It's very easy to navigate and helps me keep strong control over my contacts. It automatically creates contacts from the emails I send and I get live notifications whenever they open or clicks any links shared. Outbound and inbound calls are auto logged as well, making it all easy to access the info in one place. Another plus point is the hubspot academy and the active community for seeking any help with the software.

What do you dislike about the product?

Though being easy, I find the options too much and sometimes overwhelming as a first time user. The whole system is heavily dependent on good interent connection, everything is accessible online only, the contact's pages often take a long while to load all the information.

What problems is the product solving and how is that benefiting you?

The automations such as follow up tasks and campaign emails saves a lot of time, previously it was done manually. Apart from this, we now have a centralised dashboard/view to analyse the team performance weekly and adjust the workflow if needed.

What do you like best about the product?

I really liked using Hubspot as an independent professional, the setup was a breeze, and I did not have to spend a lot of time setting up all the fields to start working.
This is much easier than salesforce, which I have used in the past.

What do you dislike about the product?

I get a lot of emails to upgrade to the higher tier , as well as using Marketing features, for which I have no use at the moment

What problems is the product solving and how is that benefiting you?

Keeping track of all customers + opportunities
Managing tasks and setting reminders

What do you like best about the product?

Hubspot is very customer friendly CRM which can i use on a regular basis to review and understand my customers details and sales information.hubspot is very easy to use and has great tools and features in it. I use hubspot for my customers calling purpose and i would suggest this is the best CRM for customer support

What do you dislike about the product?

Hu spot doesn't resolve my filter options. This is the one thing i really don't like about hubspot. I hope hubspot team resolves it and also it needs to improve its UI/UX very badly

What problems is the product solving and how is that benefiting you?

Hubspot needs to be given credit for the recent improvement in my sales for the company as it is been giving me clear insights for several prospect customers and i am able fetch their details easily

What do you like best about the product?

Hubspot is having all the features which I want to know about my customer. Finding customer full details for my sales purpose was bigger miss I had previously but hubspot made me resolve it. Hubspot very user friendly and easy to use. This best CRM I would refer for customer support purposes. I use this for customer sales tracking on regular basis

What do you dislike about the product?

One thing I don't like about the Hubspot us the calling features. As I have to call several customers at a flow sometimes I find a glitch and lag in the same table or tool. I really hope the team works on it and finds the resolution as soon as possible

What problems is the product solving and how is that benefiting you?

Hubspot resolving my customer details needs in a vast way where it gives detailed information about several customers and I am able to filter it very easily as it is very customer friendly. Hubspot gives me the access to check the data I have shared with customer from any time either it is short time or long time back. Overall hubspot is the best CRM I have used in my recent times.

What do you like best about the product?

It is easy to track deals and create quotes.

What do you dislike about the product?

The sequences can be hard to manage since you can only do sequences for companies you "own".

What problems is the product solving and how is that benefiting you?

Being able to track and manage my sales pipeline.

What do you like best about the product?

What I really appreciate about HubSpot is how easy it is to use, especially the kanban-style layout for managing deals. It makes it really simple to visualize where everything stands, and I love how it keeps my emails automatically recorded. Plus, it's quite affordable compared to other tools, which is a big plus, especially considering the range of features I get access to. Most of the lead generation tools that I use can be integrated with HubSpot. it can be easily implemented with other tools.

What do you dislike about the product?

On the downside, the lock-in period can be a bit frustrating, especially when you’re tied into a committed term after accepting a discount. It’s a pain that you can’t remove extra seats once you’ve added them, and the recurring billing can catch you off guard if you’re not careful. Be careful about the marketing contacts because they will charge you right away.

What problems is the product solving and how is that benefiting you?

HubSpot has been a real asset in organizing and streamlining me and our team's sales process. It’s helped me keep track of deals and communications without needing to juggle multiple platforms. Everything is in one place, and the integration with other tools makes my workflow smoother and more efficient. It’s really cut down on the time I spend managing administrative tasks, letting me focus more on actually selling.

What do you like best about the product?

Its easy to set up tasks and work through them

What do you dislike about the product?

It isn't easy to set up the workflows/customer journey

What problems is the product solving and how is that benefiting you?

Its a secure syste, with some great features once its set up