I use HubSpot Sales Hub to build the top of the funnel in our freight forwarding and supply chain business. We use it for solution design, understanding customer projections, market research, costing, scheduling, and providing innovative solutions to our sales team. It helps us from identifying prospects to completing deals.
Sales Hub Enterprise
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Hubspot a CRM with vast features and tools
What do you like best about the product?
Hubspot helped grow as a customer representative in different sectors and has all the features which I want to use on a daily basis. It very customer friendly and very easy to use. I would suggest this hubspot any day for customer support purpose.
What do you dislike about the product?
One feature I don't like about gu spot is the calling feature. It needs to be improved a lot. And the calling tab needs to be placed properly. I hope the team reviews it and finds a better resolution.
What problems is the product solving and how is that benefiting you?
Hubspot helped me various aspects of custome Service. When a particular customer calls me I am able find the clear cut information about the customers. Whether it is customer data or sales hub spot is perfectly for everything
Best ChatBot and CRM for WordPress
What do you like best about the product?
Easy to use with my team and the most importent features are free to use which makes it best choice for small businesses. All you need is to install the plugin and it will integrate HubSpot.
What do you dislike about the product?
They should give us option to choose salective services that we want. You setup the plugin and it will record and track all the activities no matter some of them you need or not. this unnessary tracking adds a slight load on server which slows the website.
What problems is the product solving and how is that benefiting you?
We used the ChatBot and CRM Inbox on HubSpot which is the best accourding to our use cases.
As a first time user, this is brilliant
What do you like best about the product?
The best part about Sales Hub is the number of features you unlock along with a better user experinece which is can easily be setup and integrated with almost everything that makes it smooth
What do you dislike about the product?
As a first time user it might be too complicated
What problems is the product solving and how is that benefiting you?
I am currently working with a startup where I had to setup everything from scratch and this was easiest to setup and get going
Sales Hub in a whole new level
What do you like best about the product?
Every interaction has a corresponding footprint. Where all of the information, is easily accessed and reviewed, anywhere you want to do so.
What do you dislike about the product?
Since all information are accessible, sometimes when you tend to do manual search, you would have to go back to every single interaction just to find what you are looking for.
What problems is the product solving and how is that benefiting you?
Anything that involves sales, you name it, Hubspot will help you with it. You can easily manage CRM that you don't have to break a sweat.
Best CRM
What do you like best about the product?
The hupspot sales hub is one of the beat crm i have seen so far. The integration with other MS tools and other is massive and amazing
What do you dislike about the product?
Need alot of traing to get used on it and needs to understand how to do the integration
What problems is the product solving and how is that benefiting you?
It solves the problem of having multiple tools and concluding it in one central tool
HubSpot CRM for a small sales group
What do you like best about the product?
The best part about the platform is that it is very scalable. We have a very small team right now but it is set up for growth and will last us a long time. We will not have to change platforms anytime soon because of growth
What do you dislike about the product?
There are small features that are only available on higher up plans and the cost difference is crazy expensive to get to that point. Would be nice if some of those advanced features would be modular based and puchases individually as needed.
What problems is the product solving and how is that benefiting you?
Hubspot is solving our customer management and organization issues. Before hubspot we had no way of keep records for customers etc. We use it to schedule appointments and track notes among many other things.
Sales Manager
What do you like best about the product?
Clean, simple UI. Not overly complex for quick reading of data.
What do you dislike about the product?
Flexibility. I wish there was also a detailed description admins or creators could add to the report to help people digest and read everything on the report.
What problems is the product solving and how is that benefiting you?
Allow us to spot check gaps in sales process and see if we are on track with modeling for our quota
Easy, quick reference for a lot of information.
What do you like best about the product?
Easy to learn. Information in there is correct.
What do you dislike about the product?
Sometimes you have to dig a little for information.
What problems is the product solving and how is that benefiting you?
What has been said to clients in the past. It keeps me from doubling my efforts.
I use HubSpot Sales daily and it is great!
What do you like best about the product?
Everything I need is one place with companies and contacts. I love how it syncs to my other tools seamlessly and updates tasks and notes.
What do you dislike about the product?
The email sequence building is a little weak. We use other tools for that.
What problems is the product solving and how is that benefiting you?
It acts as our company CRM and solves all problems around customer and contact data.
Allows us to customize our sales cycle approach
What is our primary use case?
What is most valuable?
I like the tool's flexibility. It allows us to customize our sales cycle approach. However, this flexibility can be challenging, as there are many options to consider.
Feature-wise, the SEO tooling in HubSpot has been helpful recently, according to feedback from my team. We haven't explored the automation capabilities much yet.
What needs improvement?
I think AI-driven features would be great. For example, if it could make recommendations and suggestions for each user, like when to reply or what to say, that would be a great asset in a CRM. This could help sales reps close deals faster, which is crucial.
Regarding pricing, I think HubSpot Sales Hub is okay—not too expensive. But as a company, we'd always like to see costs decrease slightly.
For how long have I used the solution?
I have been using the product for a couple of years.
What do I think about the stability of the solution?
We haven't faced any major performance or stability issues.
What do I think about the scalability of the solution?
Currently, we have about eight to ten users across three departments: sales, account management, and procurement.
What was our ROI?
We're seeing ROI. The tool drives most of our outbound marketing and customer outreach. However, our sales cycles are a bit longer than we'd like, which affects cost-effectiveness. We need to build a better top-of-the-funnel.
What other advice do I have?
We haven't explored many integration capabilities. We initially considered integrating it with our in-house app for a holistic picture from prospect to client onboarding, but it's still unexplored territory.
I don't have any AI-driven initiatives or sales strategies using AI that are supported by the specifically. However, we are exploring AI for operational efficiency in our industry, which is very paperwork-driven and involves a lot of cargo movement. We have to maintain many documents and comply with regulations promptly.
So far, we've automated some processes using logic and machine learning capabilities, including using large language models (LLMs). We're currently exploring AI more deeply this quarter and next to build a more operationally efficient platform.
For example, we're looking to integrate AI into our email system to understand conversations and automatically mark tasks as completed. We do freight bookings mainly through email with different ocean and air carriers. Instead of having a user manually update our system based on these emails, we're developing an AI that would handle this process automatically. Human intervention would only be needed to handle exceptions.
As an end-user, I find it intuitive and straightforward, though I can't speak to the complexity of setting up the workflows.
We can recommend HubSpot Sales Hub because it can push content, do customized account-based tooling, and has good reporting and analytics. It's a holistically designed product. However, its flexibility means that how well it works depends on how you implement the workflows for each feature.
My advice for users looking to implement it is to understand your sales cycle workflows and the tools you offer first. Creating lots of customized content is tempting, but this can quickly become overwhelming. I recommend keeping it simple at first. Start by setting up the visibility layer and running basic reporting and analytics. Then, you can start fine-tuning the product, your processes, and your sales approach based on the data. That's one of the big advantages - you can break down all this information. You need the right people who can understand and interpret the data.
On a scale of one to ten, I would rate HubSpot Sales Hub an eight. The two-point deduction is because I'm unfamiliar with the complexities of configuring workflows or potential integration issues.
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