Sales Hub Enterprise
HubSpotExternal reviews
10,016 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Intuitive and Simple
What do you like best about the product?
Incredible customer service. They train your whole team and provide monthly touch points. Next level client relations. It's a simple interface with a lot of helpful functionality. I feel like I can really gauge what the rest of my team is doing and keep tabs on the pipeline.
What do you dislike about the product?
There seem to be a decent amount of glitches on a regular basis. I feel like I have to ask questions quite often, and I'm a tech savvy person so it's not just me. I also have to login a lot because I get booted out of the system.
What problems is the product solving and how is that benefiting you?
It's a major time saver because I don't have to ask people where they're at with certain accounts, why certain people aren't moving along in the pipeline, etc. There's no need for back and forth communication within the team, it's all in HubSpot.
Recommendations to others considering the product:
I don't know how this would work for very large sales teams, but for our SMB and smaller sales team, it's perfect. I would definitely recommend a demo and taking the time to weigh your options, but this is a really stellar CRM with a lot of important functionality.
Very Intuitive and easy to use - Look more into integration
What do you like best about the product?
The drag and drop pipeline, easy of use, app access and overall thought process as a sales rep is clearly thought out and makes sense. This was clearly designed from a salesperson perspective which is very nice to see. If I could use this as a template for what my company is developing I would be very happy.
What do you dislike about the product?
It doesn't always link up with Outlook that well, it works far better in gmail. I would consider really diving into the Outlook app, it's not very well thought out and clearly this is designed for gmail first and then outlook 2nd. I think the biggest problem with buying these CRMs in a big organization is that if the company doesn't use it then it's not as important and it's very important to keep this particular platform up to par otherwise it's not as useful
What problems is the product solving and how is that benefiting you?
Tracking all of the deals that are prospecting deals and not in my work system as clients. Plus I can set up reminders to reach out to people and that's something that typically clutters up my calendar and doesn't really belong there.
Recommendations to others considering the product:
Look at your ability for this to work with whatever your current system is at work if you're using it alone. My company doesn't have a CRM so that's why this works for me, I would tread carefully before you buy because you need to make sure it all works with what you have. The other issue is the support is an awful forum which is so frustrating when you need an answer to a question.
Does everything I need for a low price, great customer support and easy email marketing.
What do you like best about the product?
I can start up to 150 email sequences per day with up to 5 emails to be sent over a period of time I determine. It uses templates or each email, and they can be customized for each customer. They look and feel like personalized emails to the prospects I am sending them too. I can see the moment they are opened and track them as a group, individually or against other period of time for my performance.
What do you dislike about the product?
I haven't figured out the best way to sort to go after prospects in my database that I haven't hit in a certain time period. This is probably something I can call customer support about though. Honestly I am reaching to find something I don't like about it.
What problems is the product solving and how is that benefiting you?
Making multiple reach-outs to prospects with very little effort.
Tracking my prospecting performance week to week.
Seeing when my emails are opened and making timely calls, which the software records, to follow up.
Tracking all steps conversations with customers and prospects, and if I choose to go to another, they will help get the info out to a transferable format. (Don't see that happening though)
Can add fields that pertain to me and my industry for clients and searches.
Works seamlessly with Outlook and Gmail.
Tracking my prospecting performance week to week.
Seeing when my emails are opened and making timely calls, which the software records, to follow up.
Tracking all steps conversations with customers and prospects, and if I choose to go to another, they will help get the info out to a transferable format. (Don't see that happening though)
Can add fields that pertain to me and my industry for clients and searches.
Works seamlessly with Outlook and Gmail.
Recommendations to others considering the product:
I pay for this on my own because it is so good. I would use this unless my work forced another option on me, and then I may still use this. I only pay $50 per month as a single user, and I feel it is a great deal.
After starting to use Hubspot CRM, selling has become easier
What do you like best about the product?
It is very useful for segmenting potential customers according to the Lead status and lifecycle stages, and it is also used to prioritize leads to be followed up on first. We can also use filters based on the properties we need, which easily result in sales. And on the tasks page, we can have a queue name and a certain set of leads under that name so we can focus on a particular follow-up. We can also set the sequence for emails, so that emails are automatically sent based on the sequences. We can save templates which will be useful for sending emails to potential customers. While we are in Marketing, we can also set workflows to where they can be directed.
What do you dislike about the product?
When creating the task after a call log or email, the due date automatically adjusts to 5:00 pm on that particular day. Each time we have to change it manually.
What problems is the product solving and how is that benefiting you?
The main business problem we are solving is lead generation through various sources. For example, as a potential lead or prospect directly visiting a site, we can generate a lead by collecting information such as email identification, name, and phone number. The benefits of closing a sale are now easier since we can prioritize the prospect and focus on a particular prospect, and the sale is happening.
Recommendations to others considering the product:
Definitely one of the best tools for marketing and sales. We can also do certifications using the learning center.
The Hub about HubSpot
What do you like best about the product?
The level of detail we're able to incorporate about a person. We can add as much identification as we'd like, or as little. It feels as though the subsections are limitless.
What do you dislike about the product?
We use the free version, so we don't get to segment our contacts as much as we'd like - such as using the lists feature.
What problems is the product solving and how is that benefiting you?
We are able to keep track of our clients and leave notes/reminders for follow-ups. We love this service, it keeps us in line and on top of communication.
Recommendations to others considering the product:
The free version will only get you so far. For a small business (1-10 employee's), this is a great tool to use with the free version. Otherwise, I would advice purchasing/trying out the free trail to see if it's the right tool for your business. It has easy implementation, and the customer service is reliable.
Excellent software to use for sales and Revenue
What do you like best about the product?
The hubspot software is the best tool which i liked the most where we can make calls through hubspot, Email Marketing is efficient and Lead Management . There are different stages in Hu spot like Lead stage, life cycle stage and others.
What do you dislike about the product?
Certain time we cannot make calls.through hubspot . Hope there is certain issues in hubspot call
What problems is the product solving and how is that benefiting you?
Iam using Hubspot crm for past 6 months . I will recommend the hubspot software for other user who is in sales it is a best software
Recommendations to others considering the product:
Mostly sales, marketing person needs to use hubspot Crm and other Industries need to use it since if they need to generate their revenue and increase their sales
Revenue increase through customized Hubspot
What do you like best about the product?
Its a best software where hubspot works like a personalized secretary to remind me everything and each movement of my sales prospects. It make me to understand clearly about the buyer person. Converting of sale through hubspot is really easy and sales cycle and stage is very fast through customization mode.
I like and recommended this software for all the new and developed companies to increase their sale count and also revenue through hubspot. Each day they will provide the new learnings also.
I like and recommended this software for all the new and developed companies to increase their sale count and also revenue through hubspot. Each day they will provide the new learnings also.
What do you dislike about the product?
Email template alignment is not properly working. If its rectified which will be really useful. Because we are not able to insert the pictures in the mailer template which is making us to go back to gmail for inserting images. I hope hubspot will incorporate the same shortly.
What problems is the product solving and how is that benefiting you?
We are dealing with sales and marketing. We are using the hubspot for past 1 year which really helped our business and increased our revenue and decreased our sales cycle duration.
Which is also helping all our team members to use it effectively.
Which is also helping all our team members to use it effectively.
Recommendations to others considering the product:
Its a best software to increase the revenue for the business through inbound strategy. Content writing technique is best way to increase the sale.
Business Tools Are Tangible
What do you like best about the product?
Hubspot has a tremendous knowledge base and excellent video tutorials. They are clear and concise. And for those times when I am stuck a support is a click away.
What do you dislike about the product?
Document integration-you can create a Quote but not a Contract or other supporting documents that require signatures. Forces us to use PandaDoc. If you create a quote you cannot save it to modify later, you have to start over. Pricing catalog cannot be exported. I need to be able to see my naming conventions so as I add products I keep things the same.
What problems is the product solving and how is that benefiting you?
Business reports, funnel management, deal management. I appreciate the graphical interface on the reports.
Recommendations to others considering the product:
Full document integration. The ability to create a document package based upon the contact, including electronic signature. This would include a quote, contract, invoice. Ability to generate Quote #, Invoice # and tracking. Commission schedule and tracking.
Very good experience but before implementing someone has to be immersed in system.
What do you like best about the product?
The automation for our sales reps so their conversations are more specific and managing customer tasks to keep them moving the conversation forward with customers regarding their deals.
What do you dislike about the product?
Onboarding reps does take time to understand the logic in the system. Once you understand the logic of how the system operates you can build the system to fit your needs.
What problems is the product solving and how is that benefiting you?
Reorder customers and automating our messages to them. Prevents orders from falling through the cracks especially during turnover.
Recommendations to others considering the product:
Someone has to be completely immersed in the demo a minimum of 2-3 months ahead of training of others. You must understand the complete journey of your customer through your sales process in order to correctly implement the system into your sales organization.
You get what you put in
What do you like best about the product?
The tools and training not only for the CRM software from sales to customer or marketing to customer standpoint but also the inter-departmental and inner-company facing is fantastic! This system can be invaluable for tracking sales and project management. It really comes down to how you integrate it with our sales platform.
The CS team also always good about letting you know when there are changes, new features, or planned maintenance.
The training module is a huge sales feature. It walks you through how to use the software as well as sales/customer service tips. They are timely and have even have "how to's" for moving to virtual sales and working remotely. There are also tools for team leadership and management as well as transparency and project monitoring.
The email templates and sequences are the best tools, in my opinion. It allows you to create a base for emails you use all time and not having to retype. It also allows for standardization. Sequences allow you to create follow up auto emails so you don't have to recall who got what email.
Tasks and workflows can be auto-generated based on sales steps. This allows for multiple touchpoints throughout the process and to allow integration from multiple users. One feature that is helpful to managers is the reporting features. It allows managers to see how team members are performing thought task completion, phone calls made, etc.
The CS team also always good about letting you know when there are changes, new features, or planned maintenance.
The training module is a huge sales feature. It walks you through how to use the software as well as sales/customer service tips. They are timely and have even have "how to's" for moving to virtual sales and working remotely. There are also tools for team leadership and management as well as transparency and project monitoring.
The email templates and sequences are the best tools, in my opinion. It allows you to create a base for emails you use all time and not having to retype. It also allows for standardization. Sequences allow you to create follow up auto emails so you don't have to recall who got what email.
Tasks and workflows can be auto-generated based on sales steps. This allows for multiple touchpoints throughout the process and to allow integration from multiple users. One feature that is helpful to managers is the reporting features. It allows managers to see how team members are performing thought task completion, phone calls made, etc.
What do you dislike about the product?
All bugs are quickly addressed by the CS team and never really halt the use of the system.
The email tracking feature is fantastic when it works. It will sometimes log you out without notice. Difficult to integrate with ISP phone systems.
I would recommend having a backup system for contacts so if there is an outage you still have access to your black book.
The email tracking feature is fantastic when it works. It will sometimes log you out without notice. Difficult to integrate with ISP phone systems.
I would recommend having a backup system for contacts so if there is an outage you still have access to your black book.
What problems is the product solving and how is that benefiting you?
We have greatly increased the efficiency of sales and marketing touch spots while keeping the small company personalized feel.
Recommendations to others considering the product:
Take the time to learn the full software and go through all tutorials. Even tools you don't think you will need. Such as if you are Sales learn the marketing side and vis versa
showing 4,031 - 4,040