Sales Hub Enterprise
HubSpotExternal reviews
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HubSpot CRM and SFDC
What do you like best about the product?
I love the communication between the two platforms.
What do you dislike about the product?
Everything seems to be working well. so I'd have to answer this at a later date.
What problems is the product solving and how is that benefiting you?
Keeping both SFDC and Hubspot data updated.
Recommendations to others considering the product:
Don't hesitate to contact Hubspot with questions.
Easiest CRM We've Found!
What do you like best about the product?
HubSpot CRM makes it easy to categorize customers into their various buying stages, to add them to the appropriate email list, and to make notes about interactions with them. Much easier to integrate with our marketing system than the other products out there!
What do you dislike about the product?
The only thing I struggle with in the HubSpot CRM is the ease of access to add customers to a particular email list. When I'm adding them to our system as a lead, etc. I want to be able to add them to an email list right then, not have to add them to a list on the next page. It's a few too many steps for me.
What problems is the product solving and how is that benefiting you?
We've been able to market more clearly and directly to our customers using the HubSpot CRM. We never realized the benefits of categorizing customers into their specific interests so they are only getting emails they want to see. Our Open Rates and CTRs have increased!
I love HubSpot notifications!
What do you like best about the product?
I love the ability to track my emails, see the activity. I know when people have viewed them and which links they have clicked on. This is especially useful if someone is ghosting calls... you know your emails are getting through and maybe it's time to move on. The easy automation of emails, social marketing, and inbound as a whole, especially segmenting things by campaign.
What do you dislike about the product?
I haven't found anything I don't like yet... I'm not sure if the Outlook add-in is to blame, but since I installed HubSpot for Outlook, I've noticed a slight delay. Although it's not a big issue.
What problems is the product solving and how is that benefiting you?
It is useful in my sales role, as I spend a large part of my time trying to track people down. If I know they are not viewing my email, or maybe they are viewing it but not answering my calls, it's time to move on. It helps me keep my pipeline filled with people who really want to engage.
Recommendations to others considering the product:
Ensure that all the people needed to participate in the implementation of this product are available throughout the entire onboarding process. The support provided during this time is extremely valuable to ensure that the system is as aligned as possible with your business.
Loving HubSpot Notifications!
What do you like best about the product?
I love the ability to track my emails, seeing activity. I know when people have viewed and what links they've clicked. This is especially helpful if someone is ghosting phone calls... you know your emails are getting through and perhaps it's just time to move on!
What do you dislike about the product?
I haven't encountered anything I dislike yet... I'm not sure if the Outlook plug in is to blame, but since I've installed HubSpot for Outlook, I do notice a slight delay. Not a big issue though.
What problems is the product solving and how is that benefiting you?
It's helpful in my sales role as much of my time is spent trying to track people down. If I know they're not viewing my email, or perhaps viewing my email but not returning my calls, it's time to move on. Helps me keep my pipeline full of people that actually do want to engage.
Recommendations to others considering the product:
Easy to use, great insight into lead activity and email monitoring.
HubSpot use within a UK Sales Team
What do you like best about the product?
Best feature is that you can see activity of the whole team with an overall view of everything on the dashboard.
It's great that each contacts appearance/data is customisable to each user making the interface very user friendly depending on how each individual likes to work.
You can work directly from your inbox and if you have missed any contacts you might not already have uploaded you can upload them directly from your emails. It will only upload basic info however at least you can log activity against this contact when restricted for time and fill out the other blanks later on.
It's great that each contacts appearance/data is customisable to each user making the interface very user friendly depending on how each individual likes to work.
You can work directly from your inbox and if you have missed any contacts you might not already have uploaded you can upload them directly from your emails. It will only upload basic info however at least you can log activity against this contact when restricted for time and fill out the other blanks later on.
What do you dislike about the product?
I dislike the fact that every time I send an email from my Outlook directly I have to tick the box to log it to HubSpot. It would be easier to connect my inbox and if the contact is on the HubSpot then it would auto log.
It can be a slight problem when you need to associate one contact with 2 different companies as their email address can only be used against one contact at one company. If you know your client base this doesn't pose too much of an issue and can be worked around.
It can be a slight problem when you need to associate one contact with 2 different companies as their email address can only be used against one contact at one company. If you know your client base this doesn't pose too much of an issue and can be worked around.
What problems is the product solving and how is that benefiting you?
We are still analysing and getting used to using all of the added features so we haven't done any problem solving as of yet.
Added benefits is the ease of seeing each individual sales persons activity especially when working remotely.
Added benefits is the ease of seeing each individual sales persons activity especially when working remotely.
Recommendations to others considering the product:
Ensure everyone that is needed to be involved in the implementation of this product is around for the full on boarding process. The support given during this time is extremely valuable in ensuring the system is geared as much as possible towards your business.
Online Cloud CRM to Scale a business from scratch
What do you like best about the product?
I love that with Hubspot, You are easily able to keep track of campaigns, contracts and sales goals. They include a Sales Dashboard that allows you to see the activity of your team and who is closing the most deals. They also have tools that let's you see who is opening your emails and and filling out lead forms on your website.
What do you dislike about the product?
I dislike that although the CRM is nice, alot of the analytics is off. They use past goals and sales to predict the quota for the month, but it doesn't take into account, lucky sales or sales that were spontaneous.
What problems is the product solving and how is that benefiting you?
With HubSpot CRM we are able to keep track of all our clients and filter them out from prospect to closed deals, allowing is to automate our workflow. Without Hubspot, we would have still been using an excel spreadsheet.
Recommendations to others considering the product:
Hubspot is very scale-able, everything is readily available on the cloud making it a CRM on the go! It's free when you start and allows you to use all their features once you are able to afford it.
Very powerful tool with just a few weaknesses
What do you like best about the product?
The ability to automate sales sequences saves a good amount of time when reaching out to a large number of similar prospects on a daily basis. I really like that I can see who is opening my emails in real time to get an idea of who is engaging and would make the most sense to follow up with quickly while my message is still top of mind. I enjoy that it is a very easy tool to manage prospect and client profiles.
What do you dislike about the product?
Sales sequences don't show open rates or click rates - just replies. There are bugs and layout changes frequently, which create minor disruptions to my systematic workflow.
What problems is the product solving and how is that benefiting you?
Helps to organize our prospects, track activities, and manage tasks to save time and measure effectiveness.
Recommendations to others considering the product:
If A/B testing your messaging on the sales end of things is a priority for you, this tool lacks the metrics that could effectively make testing easy. It doesn't help you find the reasons why one sales sequence might be more effective than another. It does offer all of these tools on the marketing side of things, however. So you could take a message to their marketing suite and test open rates, click rates, and more to get an idea of what messages work best before taking them to the sales sequence step. It just feels like more work than necessary for a management tool. There is a lot to love about HubSpot, but just know it isn't perfect.
Amazing Software For Sales
What do you like best about the product?
From all the CRMs I’ve used, HubSpot has been by far the best. One of my favorite things is that it integrates with almost any other application you can think of. I would go as far as saying that it’s the #1 CRM with integrations.
What do you dislike about the product?
Perhaps the thing that I dislike is how the contacts are managed. Not a huge minus but I’ve seen other software, like Pipedrive, handle it way better. After a while, HubSpot starts getting very messy in the contacts section. I think if they were to make it a little more like Pipedrives contact management, I’d be the perfect CRM. Also, HubSpot really needs to work on the mobile app. That's were it's really lacking behind every other CRM. I don't even have the app on my phone because of the lack of features on the mobile app.
What problems is the product solving and how is that benefiting you?
HubSpot helps me and my team stay on top of our sales pipeline. That means we're easily able to track who we've gotten in contact with and who is likely to become a customer.
Lead Account Specialist
What do you like best about the product?
Using hubspot as our CRM allows us to easily track our correspondence with all our contacts. The use of personalized dashboards creates elevated visibility on aspects such as contact activity, and new site visits from new and current contacts. I like how I can organize my pipeline.
What do you dislike about the product?
I dislike that you have to create a task for a contact or company in order to put that contact in a call queue list. I wish that queues and task were not connected.
What problems is the product solving and how is that benefiting you?
Organization and daily structured workflow. I've only used HubSpot so I don't know what benefits we have gained. But as we are figuring out all of the true functions of HubSpot we're gaining efficiencies.
Recommendations to others considering the product:
If you purchase the CRM make sure you take the time to fully understand it's actual functions.
Hubspot for tracking and automation
What do you like best about the product?
I like the flexibility of properties and the linking/tracking options. While there are definitely limitations that are frustrating, I do find it very user-friendly and relatively powerful. It's moved us forward in a big way in terms of tracking and attributing leads, tagging and categorizing clients, etc. And the sequencing feature is a BIG time save. Possibly the single most useful thing.
What do you dislike about the product?
I don't like that I can't make changes to deals from within the gmail sidebar, and that I have to wait for a new tab to load every time I want to make a small change like updated deal stage or something. It's a bummer because so much of what I like about Hubspot is the time it saves me, but then I lose time again because there's so much loading/waiting happening. It's not great a de-duping, but they've improved that recently by letting you merge contacts at least.
the sales analytics features are nice, but a bit clunky to use. I wish I could select/filter better in that reports section to compare sequences/templates side-by-side better. Simply things like it does let you select with checkboxes which templates you're interested in, but then it doesn't let you sum those together or compare in a list (all the others not selected kinda stick around in the way and I do manual addition to add up my total numbers for my weekly reports for instance.)
the sales analytics features are nice, but a bit clunky to use. I wish I could select/filter better in that reports section to compare sequences/templates side-by-side better. Simply things like it does let you select with checkboxes which templates you're interested in, but then it doesn't let you sum those together or compare in a list (all the others not selected kinda stick around in the way and I do manual addition to add up my total numbers for my weekly reports for instance.)
What problems is the product solving and how is that benefiting you?
automation of sales followups process is HUGE. saving me lots of time and catching lots of people that used to slip through the cracks. tracking and analyzing deals and client leads is way better with the reporting and sales analytics features.
Recommendations to others considering the product:
Definitely worth exploring! But you need to pay a lot to really get good use out of its power. I wish we were one subscription level up, but it's waaaay too expensive for us.
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