Sales Hub Enterprise
HubSpotExternal reviews
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First Time HubSpot User Review
What do you like best about the product?
HubSpot is an amazing Marketing Automation and CRM tool. My favorite features are the tasks & notes associated with individual contacts. This makes it very easy to keep track of how I am moving through prospects and reminders on what action to take.
What do you dislike about the product?
HubSpot is mainly intuitive but using it for the first time has been difficult, especially learning the terminology used throughout the CRM.
What problems is the product solving and how is that benefiting you?
Main business problems we are solving are nurturing potential prospects in addition to conducing Marketing Automation.
I have used Hubspot CRM now in 2 different companies
What do you like best about the product?
It is very easy to get started using Hubspot CRM. It's seamless integration (as expected) with the other parts of the Hubspot platform immediately turns the whole platform into a very powerful tool.
What do you dislike about the product?
It won't suit all situations and businesses. The biggest weakness to my mind is the lack of ability to manage existing customers and easily track the progress or regress of their trading history.
What problems is the product solving and how is that benefiting you?
Creating a digital marketing platform. So the relationship between the CRM and the marketing platform is key.
Overall - Quite good
What do you like best about the product?
The CRM is easy to use while offering so many possibilities. The amount of functionality they offer for free accounts is also very generous.
What do you dislike about the product?
There a some functions that they do not offer yet, but are currently working on.
What problems is the product solving and how is that benefiting you?
Customer database management can get very messy if not done properly - with Hubspot, we have been able to keep our contacts organized as our company scales up quickly.
Recommendations to others considering the product:
Hubspot is 100% headed in the right direction. It has an amazing user interface, great support, and are actively working towards adding the most relevant features for its users. It's great for a startup to medium sized company, but maybe it doesn't have the functionality yet for massive corporations like Netsuite or SAP.
Great overall system - Obtainable for Small Businesses
What do you like best about the product?
The customer service. The people of Hubspot are extremely pleasant and strive to make sure your needs are fulfilled, within reason. As well, the community is fun and encourages growth and education.
What do you dislike about the product?
I feel like the fact they are still a smaller company shows sometime in their development and how they handle certain aspects of their product. There are definitely places where Hubspot as a product can improve, but at the end of the day, what product couldn't? As well, they do not seem to have data cleanliness standards at all for users - they don't even have a formatting rule for phone numbers for instance.
What problems is the product solving and how is that benefiting you?
We are solving lead processing and certain parts of marketing outreach. The benefits are that it is 1/5 or less the cost of an equivalent Salesforce implementation for a company my size, and we get everything we need - but basically no customization/configuration capabilities. That is not a bad thing par-se, but it occasionally makes tasks difficult.
Recommendations to others considering the product:
Try it out! They do free trials of the software. It is super easy to use, so just jump right in. If you are still having trouble, there are lots of tutorial videos for free on their site and youtube.
HubSpot CRM for a B2B Chemical Company
What do you like best about the product?
I like how helpful and transparent the system and company are. I have worked at Oracle and SAP based companies and always had the hardest time finding documentation that could actually help me accomplish what I set out. HubSpot not only provides tons of resources to help with the system, the academy is much appreciated, but if I cannot find it I know I can enter a question on a forum or even call and get help.
What do you dislike about the product?
I used SharePoint for a long time and grew accustom to some of the features in it and end up looking for them in HubSpot. The only ones that I miss are time stamps with the user who modified and a trash can. I can often see that something happened but no bread crumbs are left and no one fesses up so we just lost that info. Would love for the ability to restore deleted items.
What problems is the product solving and how is that benefiting you?
It is allowing our sales teams to align and learn from each other. I think they are also slowly realizing that if they build it out in full, a campaign, it does a lot of work for them and can be reusable. There is a learning curve but you make it easy with the certifications, so it really is up to the individual to decide how good of a user they are going to be. It's all there for them they just have to use it.
Recommendations to others considering the product:
Take the time to do the learning tracks and certifications, you will learn so much about the software and pick up inbound and tips and tricks along the way. They make it very digestible and give you a transcript, all you have to do is listen attentively.
Valuable software for any sales professional
What do you like best about the product?
The tracking software has helped me on multiple occasions to remind me to reengage with prospects, keep track of what I spoke to them about and when we were last in contact, and the reminder tasks allow me to not lose track of important people when I need to follow up many months from now.
What do you dislike about the product?
There are sometimes glitches in Hubspot that do not allow me to see the data I am supposed to, which can be frustrating.
What problems is the product solving and how is that benefiting you?
It allows me to bring in revenue through effective sales processes. It is a great form of checks and balances to make sure I am doing my job properly by reaching out to many new prospects as well as following up with them.
Unexpectedly solid
What do you like best about the product?
The integration between different modules is very good - for a small sales team like mine it gives me a lot of capabilities that I wouldn't have been able to cobble together if I had to put together the different pieces - hosting the content, powering forms, tracking website activity, the chatbot, and the startup discount.
What do you dislike about the product?
The fees get really big when you're growing and adding people to the list. The reporting included in the start-up version is meh, and not being able to export activities and tasks annoys me a lot.
What problems is the product solving and how is that benefiting you?
Trying to scale up sales & marketing.
Review of Hubspot CRM
What do you like best about the product?
Ease-of-use and ability to track prospect usage and really use analytics to work smarter and not harder
What do you dislike about the product?
Sometimes can be confusing where information is - could be how we have it configured though. It can also have some lag issues here and there but overall is a very great and useful tool.
What problems is the product solving and how is that benefiting you?
No issues - It can be slow once in a while. I have seen benefits go up in my daily productivity, communication with other team members, and overall better and collaborative across the board.
Recommendations to others considering the product:
It is great for small business looking to help with their marketing and lead generation flow and connecting it with sales metrics. Very intuitive with great analytics to make better decisions.
Easy to Use CRM
What do you like best about the product?
Hubspot makes everything easy and user friendly. It requires very little training and most of the system can be learned by using their help articles. The CRM has some nice features and can integrate with Salesforce if you need more.
What do you dislike about the product?
Sometimes in an attempt to make the system user-friendly, the user is not able to make certain customizations that would be helpful and are typical of more robust platforms.
What problems is the product solving and how is that benefiting you?
We use Hubspot to manage our email and content strategies. We also have Salesforce as sales tool but do a lot in Hubspot for tracking and attribution
Recommendations to others considering the product:
Make sure you understand what the system was built for and what it wasn't built for. It is the perfect tool for many companies but struggles with more complex sales processes.
It's the secret weapon of the sales team
What do you like best about the product?
Software organizes team activities with efficiency. Hubspot CRM has an elegant interface, is structured intuitively which makes it easy to learn how to handle it.
It's a very useful tool for our sales. It allows us to communicate individually with clients, which greatly improves our business relationships.
We can also handle the sales pipeline since every aspect of it is clearly displayed. We synchronize team activities in Google Calendar, share reports in various formats and segmented data seamlessly.
It's a very useful tool for our sales. It allows us to communicate individually with clients, which greatly improves our business relationships.
We can also handle the sales pipeline since every aspect of it is clearly displayed. We synchronize team activities in Google Calendar, share reports in various formats and segmented data seamlessly.
What do you dislike about the product?
We have experienced some minor bugs with pipeline settings, which we were able to successfully resolve. Overall, we have no complaints.
What problems is the product solving and how is that benefiting you?
Hubspot helps us manage large volumes of contacts, as a result we see improvements in our lead management performance. It makes us more effective in our work and increases our sales rates.
The information we collect through CRM is very beneficial to innovate our way to sell. Strengthens our business relationships and encourages us to find the best opportunities.
The information we collect through CRM is very beneficial to innovate our way to sell. Strengthens our business relationships and encourages us to find the best opportunities.
Recommendations to others considering the product:
It's a software that I recommend marketing teams. It's great to handle relationships with clients and prospects.
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