Sales Hub Enterprise
HubSpotExternal reviews
10,016 reviews
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I've used HubSpot Sales Hub for five years, and it’s a reliable tool for managing sales.
What do you like best about the product?
fter five years with HubSpot Sales Hub, the standout is its intuitive CRM, which keeps contacts, deals, and tasks organized without a steep learning curve. The email automation is a lifesaver—customizable templates and sequences let me nurture leads effortlessly, saving hours weekly. The analytics dashboard is another gem, offering clear insights into pipeline performance and prospect behavior, which has noticeably boosted my close rates. Deal tracking is smooth, with drag-and-drop pipelines that make forecasting a breeze. Integration with tools like Gmail and Slack keeps everything connected, streamlining my workflow. For B2B businesses, the automation and reporting are powerful tools to drive efficiency and results.
What do you dislike about the product?
The biggest downside is the cost—it gets expensive as you scale or add features, which can strain small business budgets. The annual contract is restrictive, auto-renewing without much flexibility to exit early. For free-tier users, support can be slow, sometimes taking days for a response. The platform can also feel overwhelming with features that aren’t always relevant for simpler sales processes, like e-commerce or short-cycle deals. Occasional glitches, like issues with tracking parameters, have caused minor headaches. It’s a robust tool, but not ideal for every business type due to complexity and price.
What problems is the product solving and how is that benefiting you?
HubSpot Sales Hub solves the problem of managing and nurturing leads efficiently. Its intuitive CRM organizes contacts and deals, while email automation and sequences streamline outreach, saving me hours weekly. The analytics dashboard provides clear insights into prospect behavior, boosting my close rates. Seamless integration with Gmail and Slack keeps my workflow smooth. These features make sales engagement faster, more organized, and data-driven, directly improving my productivity and results.
Powerful Yet User-Friendly – HubSpot Sales Hub Keeps Us Aligned and Efficient"
What do you like best about the product?
HubSpot Sales Hub stands out for how easy it is to use and customize to our team’s needs. The interface is intuitive, which means we spend less time figuring things out and more time actually selling.
The implementation was smooth, and we were up and running quickly with helpful onboarding resources and support. Their customer support is also top-notch—responsive, knowledgeable, and always ready to help when we hit a roadblock.
The implementation was smooth, and we were up and running quickly with helpful onboarding resources and support. Their customer support is also top-notch—responsive, knowledgeable, and always ready to help when we hit a roadblock.
What do you dislike about the product?
The main area for improvement would be around reporting and customization at the free or starter tiers—some advanced features are only available at higher pricing levels. Also, while the system is powerful, certain customizations can get a bit complex without technical help.
That said, these are minor compared to the overall value it provides.
That said, these are minor compared to the overall value it provides.
What problems is the product solving and how is that benefiting you?
Before using HubSpot Sales Hub, we struggled with scattered lead data, manual tracking, and inconsistent follow-ups. It was hard to get visibility into where deals stood or who was responsible for what.
Now, everything lives in one place—from contacts and emails to deal stages and call logs. It keeps our sales team aligned and makes sure no opportunity falls through the cracks. The automation and workflows have saved us hours each week, and we’re now able to track performance, set tasks, and prioritize leads far more effectively.
Overall, it’s helped us close deals faster, stay more organized, and deliver a better experience to our prospects.
Now, everything lives in one place—from contacts and emails to deal stages and call logs. It keeps our sales team aligned and makes sure no opportunity falls through the cracks. The automation and workflows have saved us hours each week, and we’re now able to track performance, set tasks, and prioritize leads far more effectively.
Overall, it’s helped us close deals faster, stay more organized, and deliver a better experience to our prospects.
Great Visibility, with Room for Flexibility
What do you like best about the product?
I love the pipeline visibility, email tracking, and automation features. It saves a lot of time and keeps our sales team organized. Integration with Gmail and LinkedIn is also a big plus.
What do you dislike about the product?
Some useful features are locked behind expensive plans, and customizations can be limited for complex sales processes. More flexibility in reporting and workflows would be great.
What problems is the product solving and how is that benefiting you?
streamlined our sales process by centralizing deals, automating follow-ups, and improving pipeline visibility. It’s helped us close deals faster and stay more organized.
Makes life easier
What do you like best about the product?
Creating reports, forecasting and transparency across the team.
What do you dislike about the product?
Not really many downsides to it. I found that changing fields/ properties wasn't as intuitive as I'd have liked, but having dived into the Hubspot academy, it's all very easy to use now.
What problems is the product solving and how is that benefiting you?
Just having transparency into deals and sales activities within them.
4 years with HubSpot Sales Hub with daily use: I still recommend it
What do you like best about the product?
After four years of daily use in a RevOps context, what stands out is how reliable and straightforward the platform is. The interface is clear and helps keep teams on the same page effortlessly. Sales Hub’s automation capabilities and customizable workflows make it easy to adapt processes as the company grows. The product team is on fire, there are product updates regularly.
What do you dislike about the product?
Some limitations are noticeable when you want to push customization, especially for detailed dashboards or more advanced reporting, but 95% of use cases are covered and there are always workaround
What problems is the product solving and how is that benefiting you?
Sales Hub keeps operations smooth and makes cross-team work simple.
Must Have software
What do you like best about the product?
organized deals and customers. Can easily review a deal after months without having to search every email in outlook. All the activities are within customer's card. Every email and every file exchanged are in there.
What do you dislike about the product?
searching in Greek language is a downside. It should support Greek language too.
What problems is the product solving and how is that benefiting you?
we can easily distinguish which customers are worth out time,based on number of deals and the total engagement we had with him. Huge help is also customer;s card which includes every interaction we had with him/her
Great product, large learning curve
What do you like best about the product?
Consolidates all CRM information into one place. Various features. It takes a while to configure modules.
What do you dislike about the product?
Large learning curve. Integrations can be complicated, expensive and extensive.
What problems is the product solving and how is that benefiting you?
HubSpot Sales Hub has helped us cut down on manual data entry and keep track of deals more easily. It brings all our sales activities into one place, so we’re not bouncing between different tools or missing important updates. As a result, our team works more smoothly together, follows up with leads faster, and closes more deals. It’s taken a lot of the guesswork out of the sales process.
Go-to for organizing, testing, and tracking sales outreach
What do you like best about the product?
This is most helpful if you're already using other Hubspot tools (and if you aren't, you should consider it!). As a marketer who supports our sales & fundraising team, I love that I can help create email sequences, manage the data, and get insights into what we're testing and what's working, and make the actual outreach, follow-up and next steps easy for my colleagues. I love that they get the reply emails directly in their inbox (integrating with Gmail) and that I can push data to Airtable as well.
What do you dislike about the product?
I think having a support person is still necessary, even though Hubspot is great at making things as easy as possible (so I don't know what else they could do there to improve). Many colleagues I've worked with just have challenges when working with new technology, especially the set-up of the sequences tool.
What problems is the product solving and how is that benefiting you?
Managing outreach at scale. As a non-profit we do not have a large staff, and need to make the most of our limited time. Hubspot Sales Hub was an affordable add-on to allow our fundraiser/sales to get organized in their data, plan ahead and personalize outreach, and make follow-up and scheduling meetings easy.
Straightforward Sales Process
What do you like best about the product?
The fact that you can integrate a lot of apps directly into Hubspot makes it easy to have different tools while having your sales force in one place.
What do you dislike about the product?
Sometimes deals can be confusing since there can be a lot of them for just one lead.
What problems is the product solving and how is that benefiting you?
Helped me to mantain track of the sale process while adding notes and updating information.
Hubspot makes sales tracking simple and quick
What do you like best about the product?
Hubspot sales hub makes tracking leads and managing pipelines super easy, All in one clean dashboard. Saves time with follow-up and reminders.
What do you dislike about the product?
Some advanced features are only available in higher priced plans.
What problems is the product solving and how is that benefiting you?
It help us track leads manage pipelines and automate follow-ups, saves time and improving our overall sales process.
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