The variety of things I could do from within the same platform is amazing.
What do you like best about the product?
As I said, I'm handling all this data about the clients, whether in a tabular format or as descriptions. I can even maintain my calendar that I send out to people and integrate it with my Google Calendar. Makes life much easier.
What do you dislike about the product?
The UI for most of the pages could be cleaner. Personally, I'm not sure how that could be done, but the current UI seems very cluttered and it's hard to find buttons sometimes.
What problems is the product solving and how is that benefiting you?
The auto-logging of emails and calls, data management, the inbuilt calendar creator - all of these have been making my job easier.
HubSpot is the best CRM I have used after trying 4 others
What do you like best about the product?
It's very feature rich. So much to learn. It handles all the types of sales flows I know from B2B to b2c automated and manual.
What do you dislike about the product?
There is a lot to learn which makes it hard initially. But I don't think that's a fault as such.
What problems is the product solving and how is that benefiting you?
Managing customer interactions calls and product purchase tracking.
Streamlined CRM that keeps everything in one place for the sales team
What do you like best about the product?
The best part about HubSpot Sales Hub is how easy it is to get a clear overview of the entire sales pipeline. Having emails, calls, and meetings tracked in one place saves a lot of time and makes it easier to prioritize the right leads. The automation features, especially sequences and task reminders, have significantly improved our prospecting efficiency. On top of that, the interface is very user-friendly and quick to learn, even for new team members.
What do you dislike about the product?
Some of the more advanced features are only available in the higher-tier plans, which can feel limiting for smaller teams. Reporting can sometimes feel a bit rigid and requires manual adjustments to get the exact insights you’re looking for. Additionally, integrations with other systems can take some time to set up and may require extra support from HubSpot’s team.
What problems is the product solving and how is that benefiting you?
HubSpot Sales Hub has helped us centralize all sales activities in one place, which eliminates the inefficiency of switching between different tools. It makes it much easier to track outbound calls, manage follow-ups, and maintain an accurate pipeline overview. With the analytics and performance management features, we’re able to clearly measure individual and team results, identify bottlenecks, and improve conversion rates. Overall, it has streamlined our sales process, saved time, and given us better insights into how to prioritize the right deals.
HubSpot Sales Hub Review
What do you like best about the product?
Seamless integration with marketing tools
What do you dislike about the product?
Advanced features require higher-tier plans
What problems is the product solving and how is that benefiting you?
HubSpot Sales Hub streamlines lead management, automates follow-ups, and centralizes all customer interactions in one platform. This reduces manual data entry, improves visibility across the sales pipeline, and helps teams focus on building relationships. With its analytics and automation, it drives efficiency and accelerates deal cycles.
User Friendly and Simple to learn
What do you like best about the product?
Dashboards, being able to customize the data I can see at a glance is super useful
What do you dislike about the product?
It can be conveluded and complicated to add client data and integrations can be finiky
What problems is the product solving and how is that benefiting you?
It takes all of our client info to 1 spot which is super useful
A Reliable Sales Hub That Simplifies the Entire Workflow
What do you like best about the product?
I’ve been using HubSpot Sales Hub for a while now, and what I really appreciate is how it centralizes everything in one place. From tracking leads to managing pipelines and sending follow-ups, it takes a lot of the manual effort out of the sales process. It gives me an overview of all the deals our sales team has closed and the entire history as well.
What do you dislike about the product?
advanced reporting and analytics are only available starting at $800/month, and even then you may need costly add-ons to expand report quotas
What problems is the product solving and how is that benefiting you?
Before, I had leads scattered across emails, spreadsheets, and notes, and it was easy to lose track of follow-ups. With HubSpot, I can see my entire pipeline in one dashboard, automate reminders, and track engagement so I know exactly when to reach out.
Seamless integration boosts workflow through custom connectivity
What is our primary use case?
We have done some work with HubSpot Sales Hub as our main CRM. When our sales team picks up a project or initiates a discussion, they enter it into HubSpot Sales Hub.
From that point onwards, HubSpot Sales Hub tracks and traces the email thread and updates the statuses on the platform itself. We subsequently use it to track the overall sales pipeline from proposal generation to project running, submitting deliverables, and finally invoicing the project. We manage the whole sales cycle using HubSpot Sales Hub.
We have connected our website to HubSpot Sales Hub so whenever there's a reach out that comes in, that information gets fed into HubSpot Sales Hub. We manage and monitor things from there. We also use the HubSpot Sales Hub API to connect our ERP and other systems. The workflows help us connect to webhooks outside HubSpot Sales Hub, trigger certain other processes, and then some other processes will come back and write certain data to HubSpot Sales Hub. We use the automation extensively.
What is most valuable?
The main advantage is its ease of use, and it comes with multiple connectors that can be used to integrate several other systems. The most important feature for us is the ability to plan workflows and integrate other systems manually, even without native connectivity. This is significant because we have connected our internal systems to HubSpot Sales Hub using the API.
Another valuable feature is the email tracking module. Once a person is tracked, it adds all the metadata into the platform for later audit or progress tracing of the email.
The custom reporting functionality is very helpful. We have been using custom reporting with HubSpot Sales Hub to get periodic reports and see the progress of certain projects. It helps us plan our sales strategy by tracking variables based on project size or site projects. We can link these projects to data and components, which helps us strategically plan based on the reports.
The associated lists feature is new, though it has certain limitations when exporting data. HubSpot Sales Hub provides 95% flexibility in terms of allowing us to export, transform data, and bring it back. However, there are some limitations with the associated list feature and the API in terms of flexibility.
What needs improvement?
There are areas that could be improved in terms of custom reporting. The associated lists feature, while new, has certain limitations when exporting data. Some features cannot be linked to custom reports.
The pricing structure includes a base payment for the sales part, which is somewhat expensive compared to other options. The overall cost is relatively high compared to some alternatives available in the market.
For how long have I used the solution?
We have been using custom reporting with HubSpot Sales Hub for more than five years.
What was my experience with deployment of the solution?
As it is a cloud platform, there isn't much to install. The only configuration needed is for email modules, which is not complicated to implement.
We are using the HubSpot Sales Hub public cloud, which we access through the browser without any installation requirements.
What do I think about the stability of the solution?
When using the API, we have noticed occasional glitches where some records do not go through or are lost. For instance, out of 10,000 API requests, approximately 10 might get missed with absolutely no record of them. Besides this issue, the platform performs well.
What do I think about the scalability of the solution?
From an infrastructure standpoint, HubSpot Sales Hub manages everything, so scalability concerns are not applicable.
How are customer service and support?
The support team generally responds within a day or two. While dealing with API limitations, support staff couldn't always provide a completely working solution, but they were responsive. They consistently respond and provide solutions, though some limitations are inherent to the tool itself.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We have used the open-source version of SugarCRM before implementing HubSpot Sales Hub.
How was the initial setup?
Being a cloud platform, there isn't much to install. The setup mainly involves email configuration modules, which are not complicated to implement.
What about the implementation team?
While using the API, we have noticed instances where some records do not go through or are lost due to glitches.
What was our ROI?
There is definitely ROI because it helps manage the overall sales pipeline effectively. Without it, we wouldn't be able to manage everything properly or strategically plan our sales strategy.
What's my experience with pricing, setup cost, and licensing?
The solution is affordable, though the pricing structure includes a base payment for the sales part. The sales component is somewhat expensive, making the overall cost higher compared to some other available options.
Which other solutions did I evaluate?
We have used the open-source version of SugarCRM before implementing HubSpot Sales Hub.
What other advice do I have?
Compared to everything we have used, HubSpot Sales Hub is superior. In terms of flexibility, available options, and interface ease, everything is better in HubSpot Sales Hub.
There are some limitations regarding the API functionality. The pricing structure includes a base payment for the sales part. Technical support receives an eight out of ten rating based on experience. I would be willing to serve as a reference for HubSpot Sales Hub.
Overall rating: 8/10.
Intuitive interface with many useful features for both me and my team.
What do you like best about the product?
Features like templates allow me to align my sales team in a direction aligned with marketing campaigns.
What do you dislike about the product?
I would like to see more marketing features.
What problems is the product solving and how is that benefiting you?
Efficiency in sales tasks, more order in the database and work control.
Hubspot efficiency
What do you like best about the product?
I really like how easy HubSpot Sales Hub is to use—it keeps everything organized without feeling overwhelming.
The automation is a lifesaver for follow-ups and reminders, so nothing slips through the cracks.
Plus, the insights and reports make it super clear where we’re winning and where we can improve.
What do you dislike about the product?
Sometimes it feels a bit pricey, especially as you scale and need more advanced features.
A few customization options could be more flexible to fit unique workflows.
Also, some reports take a bit of time to set up the way you want.
What problems is the product solving and how is that benefiting you?
It’s helping keep all my leads, deals, and conversations in one place so nothing gets lost.
Automation takes care of repetitive tasks, freeing up more time for actual selling.
The tracking and reporting make it easier to see what’s working and adjust quickly for better results.
Happy customer
What do you like best about the product?
Easy to integrate and keeps all data in one place.
What do you dislike about the product?
It does not let me filter contacts/accounts in an alphabetical order
What problems is the product solving and how is that benefiting you?
The Sales sequence helps me get my day Organised and do not let me get overwhelmed by the fear of missing out on tasks.
