I use Fortinet FortiMail as a firewall and an SMTP gateway for email. It works with our existing mail server on-premises to handle email filtering and security functions.

Fortinet FortiMail offers capabilities like settings for mail delivery, mail filtering, spam controls, and email bursting prevention. It also allows for email forwarding, dynamic filtering, and scanning based on virus signatures. I can set varying levels of security. The tool is flexible and provides essential features for mail security and management.

Fortinet FortiMail should keep pace with features offered by cloud-based services like Google and Microsoft Outlook. Additionally, the transition from on-premises devices to virtual appliances may be necessary as more organizations migrate email services to the cloud.

I have used Fortinet FortiMail for more than five years.

I have not contacted FortiMail support specifically, but I mentioned that support for FortiGate was delayed, and it was challenging for me to understand support questions. I did not highlight any specific issues for Fortinet FortiMail.

Neutral

Fortinet FortiMail is considered overpriced by Indian rupee standards. My organization is not profit-making, and academic pricing is required, but it may not be available for security products like FortiGate.

Security remains essential, and maintaining on-premises solutions may become challenging as more organizations move to cloud hosting services. Fortinet FortiMail is rated an eight for the protection and features it provides in the on-premises setup. The email security tool is considered essential despite high costs to ensure appropriate protection for data.

On-premises

Fortinet FortiMail is primarily used by financial institutions to protect their mail servers. It offers protection from advanced features of email-based attacks and is placed inline with the mail server to filter inbound and outbound traffic.

The most valuable features are Fortinet FortiMail's ability to protect from advanced features of email-based attacks, including protection against ransomware and malware attacks. It is especially effective in blocking spam through standards like wrong source IP for email-based attacks. Its high scalability and stability, especially for financial institutions, are noteworthy.

Detailed documentation regarding deployment options and configuration would be beneficial. Providing comprehensive documentation on how to deploy and configure would improve the solution.

I have been involved with Fortinet FortiMail in presales for two years.

It depends on the use case and licensing features. Deploying basic functionality could take about two weeks, while deploying advanced features might take around one month.

The Fortinet solution, including FortiMail, is stable. This stability is consistent across Fortinet products, including FortiGate firewall.

Fortinet FortiMail's scalability is high, especially for financial institutions.

The technical support from Fortinet FortiMail is high. I have direct communication with Kenyan system engineers and local support in Ethiopia, enabling good support.

Neutral

The setup time varies based on the use case and licensing features. Deploying basic features can take about two weeks, while advanced features might require around one month.

Fortinet products, including FortiMail, have templates for sizing. Depending on these templates, questionnaires are prepared for clients to gather information for sizing based on the requirements.

The pricing for Fortinet FortiMail is medium.

For me, Fortinet FortiMail is the best solution I have ever tried. I rate it eight out of ten overall.

On-premises

We use FortiMail to filter all emails coming to our mail server. It blocks malicious emails automatically. We also have FortiAnalyzer to collect logs and monitor traffic with Fortinet analyzers. We are in the process of buying FortiWeb to secure our website against attacks like SQL injection.

FortiMail filters all emails coming to our mail server, blocking any that are malicious automatically.

FortiMail effectively filters all emails coming to our mail server, blocking malicious ones automatically. Everything is easy to configure and manage all appliances in one interface. This streamlined interface applies to FortiMail, FortiAnalyzer, and other Fortinet products, making it user-friendly and efficient for our organization. 

Our Fortinet infrastructure allows us to maintain consistent protection across all devices.

The main area for improvement is the pricing. The configuration is good and easy to use, however, the renewal cost is higher than that of other vendors.

We have used FortiMail and Fortinet products for six years, with FortiAnalyzer used for about three years.

FortiMail is very stable. On a scale from one to ten, I would rate its stability at a ten out of ten.

FortiMail is highly scalable. I would rate its scalability ten out of ten.

The technical support from Fortinet is very satisfactory. They are responsive and helpful. I would rate their support at ten out of ten.

Positive

We have not switched to any other vendor because replacing these appliances would require significant infrastructure development, which is costly.

The initial setup was straightforward and mostly handled by our third-party professional services provider.

We used third-party professional services for deployment of Fortinet products.

We have not had any return on investment from FortiMail as we primarily use it to maintain continuity and security of our main products.

Pricing can be expensive. The cost can range from fifty thousand to one hundred thousand dollars, depending on the appliance being licensed.

I would recommend FortiMail for its ease of use and a single interface for all products. However, the renewal cost is higher than that of other vendors. 

Overall, I rate the solution nine out of ten.

On-premises

Our main use case for FortiMail is to protect emails. It acts as a security appliance focusing on emails and securing the inbox. It checks the content of the mail itself and the links that accompany the emails most of the time.

We use FortiMail as our email security for our organization.

The price gives a good review of emails. The anti-spam functionality is good and works well.

FortiMail has some latency issues and sometimes takes time to receive emails. Text emails without URLs also take time to forward. Accessing links in received emails can take time.

I have used FortiMail for one year.

It is a stable product. That said, there is some latency.

Customer support has some delays and is not as expected. It needs improvement.

Neutral

I used Cisco secure email before, which was more expensive, complicated, and harder to deploy compared to FortiMail. Fortinet is easier to deploy, troubleshoot, check the logs, and is cheaper.

There is a good return on investment between eight to nine out of ten. Deployment time is fast.

The pricing and licensing are advantageous. The price is between eight and nine.

I evaluated Cisco for email security.

Out of ten, nine points might be a very high score for this solution, however, eight is more reasonable. I'd rate the solution, therefore, eight out of ten.

I don't use the solution directly in my company. I am not configuring the devices and only know a little bit of the use cases of the tool.

The most valuable features of the solution that strengthen email security revolve around the fact that it offers great cost-effective email filtering options in a multitenant environment.

The tool does what it is supposed to do, so there is nothing I want in the tool. The product's price is an area with shortcomings, making it an area where improvements are required.

I have been using Fortinet FortiMail for ten years.

Stability-wise, I rate the solution a ten out of ten.

Scalability-wise, I rate the solution an eight to nine out of ten.

Whether there are any plans to increase the number of users depends on the requirements of my customers. If there are additional customers wanting to use the product, then there will be a need to scale up. I integrate the tool for my customers.

The solution's technical support was not always good, so it has some scope for improvement. I rate the technical support a seven out of ten.

Neutral

In other network environments, my company uses Cisco, Extreme, and Huawei. In the security segment, my company focuses on Fortinet.

I was not directly involved in the product's deployment phase. I only know the tool's features and can use it. My team did not face difficulties or complain about the tool's setup phase. I believe it worked fine.

The solution is deployed on an on-premises model.

The solution's initial deployment tool took around half a year since we had to migrate from another tool.

The solution's deployment involved six to eight people, out of which there were two engineers, one system engineer, one network engineer, and one customer manager to handle the migration process, while the rest were the operating staff members.

Compared to its competitors, Fortinet's products are available at a higher price range. The free or open source in the market can't compete with Fortinet in terms of functionalities. If one is bad and ten is a good price, I rate the tool's price as a six out of ten.

Though I wasn't directly involved in the selection of the tool in my company, I remember my company chose the tool since it did not want to divert itself with too many vendors. As Fortinet's firewall was already being used in my company, and since our service partner highly recommended Fortinet FortiMail to us, we chose it.

The product helps users handle security challenges as it offers prefiltering options and does relatively good incident reporting. The product also helps diagnose the tool's interface.

The tool's anti-spam feature was easy to use. The tool automatically checks the spam part, which is a fast process.

The tool's user interface and customizability features are fine.

My company maintains the tool for the customers. There are one to two engineers and a handful of operating people who take care of daily businesses and operational tasks.

When we go to our company's customers, we always like to offer a full stack of security tools for an environment and it is an area where we prefer Fortient.

The tool integrates with other Fortinet products in a very good manner. With open-source tools, Fortinet FortiMail's integration is good enough.

I don't know how much AI is involved in the tool.

For people with Fortinet's universe, it is a good product that they can choose, and it offers good integration features. It is also a solid feature set. If someone is on a tight budget, I won't recommend the tool to such people.

I rate the tool a nine out of ten.

Fortinet FortiMail is a mail security gateway that you can deploy on cloud to secure your email on Office 365 or Gmail. You can use Fortinet FortiMail on an on-premises model also. Fortinet FortiMail is used to filter malicious or spam emails sent into a user's network.

The most valuable feature of the solution stems from the fact that it has multiple profile sessions, like anti-spam sessions, content filters, and anti-virus. It has integration with sandbox also. You can ensure data leakage prevention through the content filter, and you can control file formats in both inbound and outgoing emails from the organization. An anti-spam technique and zero-day technique are characteristics of the tool, along with the ability to filter emails based on IP addresses or the domain of the sender.

As a customer, I need a stable update in the product that stays for a long time instead of having to deal with frequent updates.

I have experience with Fortinet FortiMail.

It is a stable solution.

In terms of scalability and availability, Fortinet FortiMail supports high availability for multiple appliances or devices. The to has the ability to configure cache rules.

My company has deployed the product multiple times on the cloud and on an on-premises model. Our company has also taken care of the deployment whenever the server or gateway were moved. In general, my company has dealt with a wide range of customers using the tool.

The technical support for the solution is very good. The tool offers multiple levels of support, and most of the tickets can be resolved by the product's L1 support team. It is rare to use L2 or L3 support.

In 2016, I worked with Cisco Secure Email, formerly known as Cloud Email Security. I think FortiMail is better in all areas compared to other tools. I still work with Cisco but focus more on FortiMail.

The product's initial setup phase was very easy.

After the initial configuration of virtual machines or appliances, you create a connector to Exchange or the email server and create a security profile according to customer needs, then create a policy to control all incoming or outgoing emails of your customer's organization.

The product's licensing part depends on the number of mailboxes and the hard disk needed by customers. The cost of the license depends on the number of mailboxes and the number of emails.

With the DLP format, you can control the format or hash the emails that go outside your organization. In FortiMail, you can locate a shared directory, you can make a hash for every file on it and send them outside your organization, and can encrypt it if you want on identity-based encryption.

Fortinet FortiMail can be integrated with all email security products, like Exchange and Domino. The product is also integrated with AVI systems covered under Office 365 on cloud. The tool can be used if you want to inspect the emails internally in your organization to control malicious traffic.

I don't remember the tool's framework, but for FortiMail, updates and upgrades are meant to add new features and ensure more stability.

In terms of the value provided by the product, I feel that Fortinet FortiMail provides a good value to customers as it offers good security for emails, especially if you configure it the right way and integrate it with sandbox.

I rate the solution a nine out of ten.

The solution is used for email security. We used the solution for a customer who was having issues with spam.

The anti-spam features are valuable. The data loss prevention capabilities are good.

Sometimes, the tool flags legitimate incoming traffic as spam.

I used the solution for a year.

I rate the product’s stability a seven out of ten. We had to fine-tune the solution and make a rule to allow certain traffic to enter so that it is not flagged as spam.

The product adapts well to the organization’s growth. We must do a technical analysis before choosing FortiMail. We have one customer. I rate the scalability a seven out of ten.

The support team is not very responsive. There are some delays due to the time zone differences. We have to wait even if we need support immediately. The wait time depends on the time zone. We usually wait a few hours.

Neutral

We work only with cloud solutions. During the initial stages of the deployment, we must contact support. The deployment took us a week. We configured and monitored it for some time, and then we did some fine-tuning to get it up and running. Seven engineers are responsible for the deployment and maintenance of the tool in our organization.

Customers do not prefer the tool because of its price. The tool is very expensive. However, it provides value for money.

I also work with Sophos.

We do not work with on-premise clients. Since the solution’s pricing is very high, the customers tend to look at alternatives. Overall, I rate the product a nine out of ten.

My company provides the tool to our clients or customers who want to control phishing and need a tool that offers DLP functionalities.

The most valuable feature of the solution is the tool's ability to prevent phishing attacks.

I haven't worked with Fortinet FortiMail competitors, but I feel whatever it does covers everything that is needed. I probably haven't had the chance to look at the products offered by Fortinet FortiMail's competitors. The tool fulfills the requirements of the client.

Fortinet FortiMail has certain shortcomings but can do well if it integrates with sandboxing features. The integration of tools with sandboxing features is something Fortinet can work on because it can change the way the product detects malicious activities. The sandboxing features are not well done in Fortinet FortiMail, making it an area of improvement.

I have experience with Fortinet FortiMail.

It is a stable solution. There is no requirement for users to have real-time access when using the tool. The product does a good job in the way the messages are delivered, and in the way, the emails are scanned.

It is a scalable solution.

My company caters to the needs of three or four customers of the solution.

My company's clients are mostly medium-sized enterprises.

Fortinet FortiMail office provides good support to users. Within the region where I operate, the support offered by Fortinet is good, especially considering the taken by the technical team to resolve issues.

The longest time taken by the support team to resolve an issue is a day, and it is mostly because the support depends on the time you raise a ticket with the technical team, or it may be based on the support contract that a user has opted for in the company. Support also depends on the contract a user has chosen, which may include support for twenty-four hours and seven days a week in a year or eight to five support.

I rate the technical support a seven out of ten.

Neutral

In the past, I haven't worked with any commercial tools similar to Fortinet FortiMail, but I know a few online tools that can be integrated into our company's systems. I chose to work with Fortinet FortiMail since it was strongly recommended by someone who had been using it.

With the right guidance, the product's initial setup phase is not that complicated. Fortinet FortiMail provides good documentation and a support team to help users.

The solution is deployed with the help of Open Virtual Appliance (OVA).

The time taken to deploy the solution depends on the organization, but generally, the deployment process takes around seven days to complete in SMEs.

The product has an immediate impact on its users after deployment because it lets them know how the attacks are being blocked, and it provides a good analysis of why a certain email or activity has been flagged. There is good feedback related to the product from users.

It is a fairly priced product, considering what it does. The product offers good value for the money users spend on it.

There are no tools similar to Fortinet FortiMail that are available because each product has its own way of functioning. Similar products will have many features that may be similar, so duplication of services is something a company wants to avoid. It is probably the better choice to select a product that is the easiest to use and offers a good support team.

I rate the overall product an eight out of ten.

The solution is easy to use and easy to configure. It has a very high level of security through special licensing with solutions like FortiGuard, sandboxing solutions in the cloud, and URL rewriting solutions. They are very helpful and secure.

We can install FortiMail products in two different types of installations. One is the security gateway, the inner gateway, and the other is the enterprise mail server. But we never used this product as an enterprise mail server, only a security gateway.

The logging information is sometimes not clear or easy to understand. When the product drops or rejects an email, it is hard to understand what was the original reason why this email was blocked. The logging and the troubleshooting have to improve.

The Forti solutions are not easy to use. We can learn how to use them, but they are not easy. Suppose you must deal with different types of Fortinet products, such as FortiMail, FortiGate, and FortiAuthenticator. In that case, you have to use many different types of troubleshooting, such as through CLI commands and parameters, and it's not too easy to know those off the top of your head.

I've worked with Fortinet FortiMail for four or five years.

I rate FortiMail's stability a ten out of ten.

I rate FortiMail's scalability a nine out of ten. My clients are typically medium to enterprise-sized businesses. Enterprise and medium businesses are not the same from a Fortinet point of view. Especially here in Hungary, which is a little country. When we consider a company enterprise-sized, it might be considered a medium-sized company in the international environment.

I like Fortinet's technical support. But it could always be better.

Positive

I rate the initial setup a nine out of ten.

If there is only one gateway in the environment and it's the first deployment, it's easy. However, the initial setup can be difficult if you have to integrate and migrate from different products or solutions.

It took about a week to deploy the solution. But it depends on the difficulty of the environment. Sometimes, we must migrate policies, rules, and other configuration parts from different old mail gateways, such as Symantec Brightmail. And it's not too easy to configure all of the parameters exactly in the new environment.

FortiMail is not cheap. The basic license is not bad, but the high level of solutions is not cheap. Our customers like the basic license but find it too expensive to buy detailed technical solutions.

I rate Fortinet FortiMail a nine out of ten.

We use the tool as a gateway security solution. 

Fortinet FortiMail is a complete product addressing mail security concerns. It helps to know spam subscriptions and create restriction policies. 

The security products stop their operations once the subscription period expires. It is a wrong policy. If I trust a product, it has to continue working even after expiry. It should have a grace period of 30, 40, or 60 days. We can extend the subscription during those days. In some places, subscription extensions can take up to six weeks. During the renewal process, the support offered by the company is very poor. It also reduces security. We pay for the expired period but do not get protection during those times. The user of Fortinet FortiMail should have a feature to see spam names. 

I have been using the solution for 15 years. 

The solution is stable except for the downtime due to the subscription extension. 

Scalability is poor for tools that are clubbed with hardware. 

The tool's vendor support is poor. 

Neutral

A person setting up the tool must have the technology and domain experience. The preliminary deployment can happen within three to six hours. The tool's fine-tuning happens over one to two weeks. 

I rate the product an eight out of ten. 

On-premises