I use Fortinet FortiMail as a firewall and an SMTP gateway for email. It works with our existing mail server on-premises to handle email filtering and security functions.

Fortinet FortiMail offers capabilities like settings for mail delivery, mail filtering, spam controls, and email bursting prevention. It also allows for email forwarding, dynamic filtering, and scanning based on virus signatures. I can set varying levels of security. The tool is flexible and provides essential features for mail security and management.

Fortinet FortiMail should keep pace with features offered by cloud-based services like Google and Microsoft Outlook. Additionally, the transition from on-premises devices to virtual appliances may be necessary as more organizations migrate email services to the cloud.

I have used Fortinet FortiMail for more than five years.

I have not contacted FortiMail support specifically, but I mentioned that support for FortiGate was delayed, and it was challenging for me to understand support questions. I did not highlight any specific issues for Fortinet FortiMail.

Neutral

Fortinet FortiMail is considered overpriced by Indian rupee standards. My organization is not profit-making, and academic pricing is required, but it may not be available for security products like FortiGate.

Security remains essential, and maintaining on-premises solutions may become challenging as more organizations move to cloud hosting services. Fortinet FortiMail is rated an eight for the protection and features it provides in the on-premises setup. The email security tool is considered essential despite high costs to ensure appropriate protection for data.

On-premises

Fortinet FortiMail is primarily used by financial institutions to protect their mail servers. It offers protection from advanced features of email-based attacks and is placed inline with the mail server to filter inbound and outbound traffic.

The most valuable features are Fortinet FortiMail's ability to protect from advanced features of email-based attacks, including protection against ransomware and malware attacks. It is especially effective in blocking spam through standards like wrong source IP for email-based attacks. Its high scalability and stability, especially for financial institutions, are noteworthy.

Detailed documentation regarding deployment options and configuration would be beneficial. Providing comprehensive documentation on how to deploy and configure would improve the solution.

I have been involved with Fortinet FortiMail in presales for two years.

It depends on the use case and licensing features. Deploying basic functionality could take about two weeks, while deploying advanced features might take around one month.

The Fortinet solution, including FortiMail, is stable. This stability is consistent across Fortinet products, including FortiGate firewall.

Fortinet FortiMail's scalability is high, especially for financial institutions.

The technical support from Fortinet FortiMail is high. I have direct communication with Kenyan system engineers and local support in Ethiopia, enabling good support.

Neutral

The setup time varies based on the use case and licensing features. Deploying basic features can take about two weeks, while advanced features might require around one month.

Fortinet products, including FortiMail, have templates for sizing. Depending on these templates, questionnaires are prepared for clients to gather information for sizing based on the requirements.

The pricing for Fortinet FortiMail is medium.

For me, Fortinet FortiMail is the best solution I have ever tried. I rate it eight out of ten overall.

On-premises

Our main use case for FortiMail is to protect emails. It acts as a security appliance focusing on emails and securing the inbox. It checks the content of the mail itself and the links that accompany the emails most of the time.

We use FortiMail as our email security for our organization.

The price gives a good review of emails. The anti-spam functionality is good and works well.

FortiMail has some latency issues and sometimes takes time to receive emails. Text emails without URLs also take time to forward. Accessing links in received emails can take time.

I have used FortiMail for one year.

It is a stable product. That said, there is some latency.

Customer support has some delays and is not as expected. It needs improvement.

Neutral

I used Cisco secure email before, which was more expensive, complicated, and harder to deploy compared to FortiMail. Fortinet is easier to deploy, troubleshoot, check the logs, and is cheaper.

There is a good return on investment between eight to nine out of ten. Deployment time is fast.

The pricing and licensing are advantageous. The price is between eight and nine.

I evaluated Cisco for email security.

Out of ten, nine points might be a very high score for this solution, however, eight is more reasonable. I'd rate the solution, therefore, eight out of ten.

My company provides the tool to our clients or customers who want to control phishing and need a tool that offers DLP functionalities.

The most valuable feature of the solution is the tool's ability to prevent phishing attacks.

I haven't worked with Fortinet FortiMail competitors, but I feel whatever it does covers everything that is needed. I probably haven't had the chance to look at the products offered by Fortinet FortiMail's competitors. The tool fulfills the requirements of the client.

Fortinet FortiMail has certain shortcomings but can do well if it integrates with sandboxing features. The integration of tools with sandboxing features is something Fortinet can work on because it can change the way the product detects malicious activities. The sandboxing features are not well done in Fortinet FortiMail, making it an area of improvement.

I have experience with Fortinet FortiMail.

It is a stable solution. There is no requirement for users to have real-time access when using the tool. The product does a good job in the way the messages are delivered, and in the way, the emails are scanned.

It is a scalable solution.

My company caters to the needs of three or four customers of the solution.

My company's clients are mostly medium-sized enterprises.

Fortinet FortiMail office provides good support to users. Within the region where I operate, the support offered by Fortinet is good, especially considering the taken by the technical team to resolve issues.

The longest time taken by the support team to resolve an issue is a day, and it is mostly because the support depends on the time you raise a ticket with the technical team, or it may be based on the support contract that a user has opted for in the company. Support also depends on the contract a user has chosen, which may include support for twenty-four hours and seven days a week in a year or eight to five support.

I rate the technical support a seven out of ten.

Neutral

In the past, I haven't worked with any commercial tools similar to Fortinet FortiMail, but I know a few online tools that can be integrated into our company's systems. I chose to work with Fortinet FortiMail since it was strongly recommended by someone who had been using it.

With the right guidance, the product's initial setup phase is not that complicated. Fortinet FortiMail provides good documentation and a support team to help users.

The solution is deployed with the help of Open Virtual Appliance (OVA).

The time taken to deploy the solution depends on the organization, but generally, the deployment process takes around seven days to complete in SMEs.

The product has an immediate impact on its users after deployment because it lets them know how the attacks are being blocked, and it provides a good analysis of why a certain email or activity has been flagged. There is good feedback related to the product from users.

It is a fairly priced product, considering what it does. The product offers good value for the money users spend on it.

There are no tools similar to Fortinet FortiMail that are available because each product has its own way of functioning. Similar products will have many features that may be similar, so duplication of services is something a company wants to avoid. It is probably the better choice to select a product that is the easiest to use and offers a good support team.

I rate the overall product an eight out of ten.

We use the tool as a gateway security solution. 

Fortinet FortiMail is a complete product addressing mail security concerns. It helps to know spam subscriptions and create restriction policies. 

The security products stop their operations once the subscription period expires. It is a wrong policy. If I trust a product, it has to continue working even after expiry. It should have a grace period of 30, 40, or 60 days. We can extend the subscription during those days. In some places, subscription extensions can take up to six weeks. During the renewal process, the support offered by the company is very poor. It also reduces security. We pay for the expired period but do not get protection during those times. The user of Fortinet FortiMail should have a feature to see spam names. 

I have been using the solution for 15 years. 

The solution is stable except for the downtime due to the subscription extension. 

Scalability is poor for tools that are clubbed with hardware. 

The tool's vendor support is poor. 

Neutral

A person setting up the tool must have the technology and domain experience. The preliminary deployment can happen within three to six hours. The tool's fine-tuning happens over one to two weeks. 

I rate the product an eight out of ten. 

On-premises

In my company, we use Fortinet FortiMail for its email security capabilities.

The most valuable feature of the solution is its interface, allowing users to get around the solution easily. The integration capabilities in the solution are also very easy.

There is not much about the solution that I would like to improve. I am satisfied with what the solution has to offer.

Fortinet FortiMail's technical support team has shortcomings and needs improvement.

I have been using Fortinet FortiMail for two years. I use the solution's latest version. I am an end user of the product.

Stability-wise, I rate the solution a nine out of ten.

Scalability-wise, I rate the solution an eight out of ten.

Though unsure, more than 500 people in my organization use the solution.

I rate the technical support a seven out of ten.

Neutral

The solution is deployed on AWS Cloud, which is a private cloud.

Price-wise, you get what you pay for in Fortinet FortiMail. Apart from the licensing costs, no additional expenses are attached to the solution's pricing.

Maintenance is needed for the solution when its license expires or when they change the product's interface, after which there is any need to get a new license before upgrading the product.

Four engineers in my company are involved with the maintenance of the product.

Whether I recommend the solution to another person depends on the size of that person's organization since the bigger the organization is, the more struggle involved in using the product.

I rate the overall product an eight out of ten.

Private Cloud

Amazon Web Services (AWS)

We have an on-premises email server. Before FortiMail, we received a lot of spam and malicious emails, causing inconvenience for our users. After implementing FortiMail, it significantly reduced and improved our security.

Previously, when users received malicious emails, they would engage the IT department and ask for details about the emails they received. It consumed time and resources for IT management. With the implementation of FortiMail, these types of queries have been greatly reduced.

With the implementation of FortiMail, our spamming was reduced, and junk mail was minimized.

The key features that I find valuable are the ones related to securing our email server. After implementing FortiMail, the spam, and malicious emails we receive have significantly reduced, making it much simpler to manage. So it has made email server management much simpler.

FortiMail offers a user-friendly GUI interface, which makes it easy for administrators to browse and use. The interface is designed well, and it simplifies the administration.

I believe there is room for enhancement in the content security and web security features. These two aspects can be further developed to improve the overall scalability of the solution.

We have been using this solution for one year. One year ago, we implemented it. It's the FortiMail version, not the cloud version. It's an on-premises, hardware-based appliance.

With one and a half years of experience implementing it, I can say it's not unstable. I think it's up to the mark, so we rate it at nine, indicating high stability.

I would rate the scalability at seven. While FortiMail offers good security, there are areas where improvements can be made, particularly in content security and web security features.

I believe there is room for enhancement in the content security and web security features. These two aspects can be further developed to improve the overall scalability of the solution. We have more than 400 email users utilizing Fortinet FortiMail.

FortiMail handles email monitoring around the clock. It's a big version 24, and it's used over email traffic. We always monitor FortiMail over emails 24/7. All our emails go through FortiMail.

We are using it with 400 email boxes. In the future, we may increase it by 50 more users, and FortiMail is compatible with that. It meets our requirements, and there's no need to increase anything.

Over the past year and a half, we encountered an issue with our website. There was a malicious script on our website that disrupted our email service. FortiMail scans our emails, but due to the malicious script on our website and the same domain, we were unable to receive emails on Gmail.

The reason behind the email blocking was Fortinet FortiMail, which detected the malicious script on our website. We reported the issue to Fortinet, and Fortinet resolved it within an hour. Fortinet's support was excellent, and we would rate it nine out of ten. It was a pretty good support. 

Positive

It's not very difficult. It's quite easy with GUI. Within a short span of time, you can easily configure the firewall and FortiMail and integrate them. It's not a big deal. I would rate it as eight.

We received it in December, and within one month, we tested it. After some time, we went live with Fortinet, which took around seven days. So, the deployment process took about five to six weeks.

We implemented it with the support of our distributor. Two technical persons were involved in the deployment process. We deployed the solution with our network administrator with the coordination of our distributor and technical team. They handled the deployment within four to six weeks.

The solution does require maintenance. Routine maintenance is necessary to implement and tighten security policies, especially for handling malicious emails and bypasses in the email solution. You need to stay vigilant and conduct regular searches to identify and respond to potential threats even after implementing FortiMail. Monitoring and maintenance are ongoing processes.

Generally, only one person is needed to handle maintenance tasks. This individual should possess the necessary skills to manage the email server, FortiMail gateway, and firewall. Additionally, they may be responsible for network maintenance as well. 

In our case, the person responsible for maintenance is our network administrator. They work in coordination with our distributor and technical team to ensure the smooth operation of FortiMail. This person oversees various aspects of network maintenance.

There is definitely an ROI. If we calculate the return on investment and consider the time and effort saved from dealing with spam and email glitches, we feel more comfortable and receive safer emails. Overall, it has been a positive experience.

The solution is quite pricey compared to other competitors in the market. Due to Fortinet's reliability and quality service,  Fortinet offers a high cost. We rate it around seven. So, it's pretty pricey.

ur licensing costs for FortiMail are quite high, especially with the currency exchange rates in Pakistan. The costs keep increasing day by day, and we are concerned about it. There are no additional costs. We only pay for the maintenance.

FortiMail is already working on enhancing its next-generation terminology, and there is always room for improvement in various aspects. Fortinet continuously strives to improve its solutions.

I believe they are on the right track with the GUI interface. Overall, I think they are doing a good job. We also prioritize securing our email server against future threats, as I mentioned earlier, by proactively safeguarding it from any potential security vulnerabilities or malicious activities.

Fortinet FortiMail has adopted a GUI interface and made improvements in several areas. I think they will continue to provide routine updates and enhance the email server security further. We have integrated FortiMail with our firewall, which is also from Fortinet, and we didn't face any issues during the integration process.

I believe Fortinet is leading the industry by following international standards and incorporating the necessary features to secure users from future threats. They should continue adding more security features where needed.

Overall, I would rate the solution an eight out of ten. 

I have one deployment, which is a service provider, so it's working in a multi-tenancy environment. At least ten customers are being handled by this multi-tenant Fortinet FortiMail. We use Fortinet FortiMail mainly for incoming messages and also as a server.

In the first presentation we did, we were able to demonstrate to our client that 98.2% of the emails they received were spam emails. Furthermore, out of the spam emails, around 2,000 messages were found to contain viruses. Fortinet FortiMail was able to block these 2,000 virus-infected messages that would have otherwise gone unnoticed. Since we use Fortinet FortiMail as a multi-tenant environment in our cloud, we also save our customers' bandwidth as the spam emails are not downloaded.

The most valuable features of Fortinet FortiMail are its virus outbreak prevention and FortiSandbox integration.

Fortinet FortiMail should allow more flexibility with the content rules. FortiMail does not allow users to use the content itself as a matching policy attribute. This limits the flexibility of policy configuration, and we have to adapt by using specific sources to apply specific content filtering.

I have been using Fortinet FortiMail for the past seven to eight years.

I rate Fortinet FortiMail a nine out of ten for stability.

I rate Fortinet FortiMail an eight out of ten for scalability. We are expanding our customer base with Fortinet FortiMail because security is now perceived as an investment in Brazil.

Fortinet FortiMail's deployment is straightforward. It's not like plug-and-play, but if you use the default configuration, you can enable very strict security without digging into the configurations.

Since we started offering the anti-spam with FortiMail as a service, we have moved from OpEx to CapEx.

I am using the latest version of Fortinet FortiMail. Users need to understand the SMTP standards to configure Fortinet FortiMail properly. If you make mistakes in the configuration, you may allow users on the internet to use your email as an MTA. This was the mistake committed by one of our customers who tried to deploy the solution himself without proper knowledge. You must have some knowledge about the solution so you can internally configure it.

Overall, I rate Fortinet FortiMail an eight out of ten.

Hybrid Cloud