Sign in Agent Mode
Categories
Your Saved List Become a Channel Partner Sell in AWS Marketplace Amazon Web Services Home Help

Reviews from AWS customer

3 AWS reviews

External reviews

46 reviews
from and

External reviews are not included in the AWS star rating for the product.


4-star reviews ( Show all reviews )

    reviewer1810833

Has a high level of security and integrates well with other security products

  • November 09, 2023
  • Review provided by PeerSpot

What is most valuable?

The solution is easy to use and easy to configure. It has a very high level of security through special licensing with solutions like FortiGuard, sandboxing solutions in the cloud, and URL rewriting solutions. They are very helpful and secure.

We can install FortiMail products in two different types of installations. One is the security gateway, the inner gateway, and the other is the enterprise mail server. But we never used this product as an enterprise mail server, only a security gateway.

What needs improvement?

The logging information is sometimes not clear or easy to understand. When the product drops or rejects an email, it is hard to understand what was the original reason why this email was blocked. The logging and the troubleshooting have to improve.

The Forti solutions are not easy to use. We can learn how to use them, but they are not easy. Suppose you must deal with different types of Fortinet products, such as FortiMail, FortiGate, and FortiAuthenticator. In that case, you have to use many different types of troubleshooting, such as through CLI commands and parameters, and it's not too easy to know those off the top of your head.

For how long have I used the solution?

I've worked with Fortinet FortiMail for four or five years.

What do I think about the stability of the solution?

I rate FortiMail's stability a ten out of ten.

What do I think about the scalability of the solution?

I rate FortiMail's scalability a nine out of ten. My clients are typically medium to enterprise-sized businesses. Enterprise and medium businesses are not the same from a Fortinet point of view. Especially here in Hungary, which is a little country. When we consider a company enterprise-sized, it might be considered a medium-sized company in the international environment.

How are customer service and support?

I like Fortinet's technical support. But it could always be better.

How would you rate customer service and support?

Positive

How was the initial setup?

I rate the initial setup a nine out of ten.

If there is only one gateway in the environment and it's the first deployment, it's easy. However, the initial setup can be difficult if you have to integrate and migrate from different products or solutions.

It took about a week to deploy the solution. But it depends on the difficulty of the environment. Sometimes, we must migrate policies, rules, and other configuration parts from different old mail gateways, such as Symantec Brightmail. And it's not too easy to configure all of the parameters exactly in the new environment.

What's my experience with pricing, setup cost, and licensing?

FortiMail is not cheap. The basic license is not bad, but the high level of solutions is not cheap. Our customers like the basic license but find it too expensive to buy detailed technical solutions.

What other advice do I have?

I rate Fortinet FortiMail a nine out of ten.


    Esat C.

Moderate Solution for Mail protection

  • September 24, 2023
  • Review provided by G2

What do you like best about the product?
Easy to setup and manage
If you have fortibase infrastructure Fortimail completes Fortinet Fabric Technology
Easy to integration with other solutions
What do you dislike about the product?
FortiMail does not have negative feature
What problems is the product solving and how is that benefiting you?
FortiMail provides email protection


    Tony M.

Fortimail is a has great capabilities at a reasonable price!

  • September 07, 2023
  • Review provided by G2

What do you like best about the product?
Fortiguard integration. It has alot of capability. Sandboxing is included also.
What do you dislike about the product?
Setup is poorly documented. Documentation needs to be updated for Fortimail cloud. Although support is very good for this product.
What problems is the product solving and how is that benefiting you?
Fortimail provides email security. Protects from SPAM and phish attacks as well as providing malware protection and secure email capability.


    MOHAN SUKUMAR

A gateway security solution that needs to offer grace period after license expiration

  • August 16, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use the tool as a gateway security solution.

What is most valuable?

Fortinet FortiMail is a complete product addressing mail security concerns. It helps to know spam subscriptions and create restriction policies.

What needs improvement?

The security products stop their operations once the subscription period expires. It is a wrong policy. If I trust a product, it has to continue working even after expiry. It should have a grace period of 30, 40, or 60 days. We can extend the subscription during those days. In some places, subscription extensions can take up to six weeks. During the renewal process, the support offered by the company is very poor. It also reduces security. We pay for the expired period but do not get protection during those times. The user of Fortinet FortiMail should have a feature to see spam names.

For how long have I used the solution?

I have been using the solution for 15 years.

What do I think about the stability of the solution?

The solution is stable except for the downtime due to the subscription extension.

What do I think about the scalability of the solution?

Scalability is poor for tools that are clubbed with hardware.

How are customer service and support?

The tool's vendor support is poor.

How would you rate customer service and support?

Neutral

How was the initial setup?

A person setting up the tool must have the technology and domain experience. The preliminary deployment can happen within three to six hours. The tool's fine-tuning happens over one to two weeks.

What other advice do I have?

I rate the product an eight out of ten.


    Nhlanhla Nhlapo

With a great interface and exceptional integration capabilities, the product also offers good stability

  • August 08, 2023
  • Review from a verified AWS customer

What is our primary use case?

In my company, we use Fortinet FortiMail for its email security capabilities.

What is most valuable?

The most valuable feature of the solution is its interface, allowing users to get around the solution easily. The integration capabilities in the solution are also very easy.

What needs improvement?

There is not much about the solution that I would like to improve. I am satisfied with what the solution has to offer.

Fortinet FortiMail's technical support team has shortcomings and needs improvement.

For how long have I used the solution?

I have been using Fortinet FortiMail for two years. I use the solution's latest version. I am an end user of the product.

What do I think about the stability of the solution?

Stability-wise, I rate the solution a nine out of ten.

What do I think about the scalability of the solution?

Scalability-wise, I rate the solution an eight out of ten.

Though unsure, more than 500 people in my organization use the solution.

How are customer service and support?

I rate the technical support a seven out of ten.

How would you rate customer service and support?

Neutral

How was the initial setup?

The solution is deployed on AWS Cloud, which is a private cloud.

What's my experience with pricing, setup cost, and licensing?

Price-wise, you get what you pay for in Fortinet FortiMail. Apart from the licensing costs, no additional expenses are attached to the solution's pricing.

What other advice do I have?

Maintenance is needed for the solution when its license expires or when they change the product's interface, after which there is any need to get a new license before upgrading the product.

Four engineers in my company are involved with the maintenance of the product.

Whether I recommend the solution to another person depends on the size of that person's organization since the bigger the organization is, the more struggle involved in using the product.

I rate the overall product an eight out of ten.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)


    Fahad Zuberi

An easy-to-use email solution with reasonable pricing and user-friendly interface

  • July 26, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use this solution to put the server on the FortiMail server. Users acquire a domain, and use emails from the the FortiMail server.

What is most valuable?

The solution has a user-friendly interface. It is easy to deploy and handle. You can easily troubleshoot the issues of the solution.

What needs improvement?

The product should work on licensing and provide more detail once the license is selected for the customer.

For how long have I used the solution?

I have been using Fortinet FortiMail since last month. We are a partner of Fortinet.

What do I think about the stability of the solution?

Fortinet Fortimail is a very stable product. I have compared it with Barracuda devices, and they filter mail servers. Customers prefer Barracuda, but I propose the FortiMail server. Barracuda is expensive compared to FortiMail. I ensure support to customers during the deployment times if they go with Fortinet.

I rate the solution’s stability a nine out of ten.

How are customer service and support?

Support is very good. They provide timely support to the customer.

Overall, I rate the solution a nine out of ten.

Which solution did I use previously and why did I switch?

I have used Barracuda but it is more expensive than FortiMail.

How was the initial setup?

The solution’s initial setup is configurable and easy to manage and handle.

What's my experience with pricing, setup cost, and licensing?

Fortinet Fortimail has reasonable pricing.

What other advice do I have?

FortiMail is easy to integrate, deploy and troubleshoot the issue. I always recommend it to the customer.


    Ulises G.

Fortimail Email security

  • July 04, 2023
  • Review provided by G2

What do you like best about the product?
The Fortimail platform allows us to have very granular controls over the handling and inspection of email, allowing the creation of policies with security profiles according to
What do you dislike about the product?
On the Cloud platform, there are certain instability issues, as one does not have full control over the tool, and you rely heavily on the Fortimail cloud's support, which means certain functions are not available.
What problems is the product solving and how is that benefiting you?
Detailed inspection of email, attachments as well as heuristic analysis for email detection. Additionally, we can analyze images, URLs, discard attachments by extension or regular expressions.


    Esat Yasar C.

Usefull solution for Mail Protection

  • June 03, 2023
  • Review provided by G2

What do you like best about the product?
If you have a Fortinet base infrastructure Fortimail complete SecureFabric and provide us cyber intelligence to company security professionals. Frotimail is also a very useful tool easy to manage and use for deployment
What do you dislike about the product?
There is no negative feature I remember that. fortimail is price performance tool If you don't have huge budget and want to solve mail protection problem. Fortimail is an alternative
What problems is the product solving and how is that benefiting you?
Fortimail provides us more cyber intelligence, and we have a Fortinet base infrastructure. so that is very important to use Fortinet solution in each area. If Fortigate catches some suspicious get alert to all Fortinet products and we have a chance take action according to suspicious alert


    Syed-Ashraf

Effective email security and user-friendly GUI interface

  • May 23, 2023
  • Review provided by PeerSpot

What is our primary use case?

We have an on-premises email server. Before FortiMail, we received a lot of spam and malicious emails, causing inconvenience for our users. After implementing FortiMail, it significantly reduced and improved our security.

How has it helped my organization?

Previously, when users received malicious emails, they would engage the IT department and ask for details about the emails they received. It consumed time and resources for IT management. With the implementation of FortiMail, these types of queries have been greatly reduced.

With the implementation of FortiMail, our spamming was reduced, and junk mail was minimized.

What is most valuable?

The key features that I find valuable are the ones related to securing our email server. After implementing FortiMail, the spam, and malicious emails we receive have significantly reduced, making it much simpler to manage. So it has made email server management much simpler.

FortiMail offers a user-friendly GUI interface, which makes it easy for administrators to browse and use. The interface is designed well, and it simplifies the administration.

What needs improvement?

I believe there is room for enhancement in the content security and web security features. These two aspects can be further developed to improve the overall scalability of the solution.


For how long have I used the solution?

We have been using this solution for one year. One year ago, we implemented it. It's the FortiMail version, not the cloud version. It's an on-premises, hardware-based appliance.

What do I think about the stability of the solution?

With one and a half years of experience implementing it, I can say it's not unstable. I think it's up to the mark, so we rate it at nine, indicating high stability.

What do I think about the scalability of the solution?

I would rate the scalability at seven. While FortiMail offers good security, there are areas where improvements can be made, particularly in content security and web security features.

I believe there is room for enhancement in the content security and web security features. These two aspects can be further developed to improve the overall scalability of the solution. We have more than 400 email users utilizing Fortinet FortiMail.

FortiMail handles email monitoring around the clock. It's a big version 24, and it's used over email traffic. We always monitor FortiMail over emails 24/7. All our emails go through FortiMail.

We are using it with 400 email boxes. In the future, we may increase it by 50 more users, and FortiMail is compatible with that. It meets our requirements, and there's no need to increase anything.

How are customer service and support?

Over the past year and a half, we encountered an issue with our website. There was a malicious script on our website that disrupted our email service. FortiMail scans our emails, but due to the malicious script on our website and the same domain, we were unable to receive emails on Gmail.

The reason behind the email blocking was Fortinet FortiMail, which detected the malicious script on our website. We reported the issue to Fortinet, and Fortinet resolved it within an hour. Fortinet's support was excellent, and we would rate it nine out of ten. It was a pretty good support.

How would you rate customer service and support?

Positive

How was the initial setup?

It's not very difficult. It's quite easy with GUI. Within a short span of time, you can easily configure the firewall and FortiMail and integrate them. It's not a big deal. I would rate it as eight.

We received it in December, and within one month, we tested it. After some time, we went live with Fortinet, which took around seven days. So, the deployment process took about five to six weeks.

What about the implementation team?

We implemented it with the support of our distributor. Two technical persons were involved in the deployment process. We deployed the solution with our network administrator with the coordination of our distributor and technical team. They handled the deployment within four to six weeks.

The solution does require maintenance. Routine maintenance is necessary to implement and tighten security policies, especially for handling malicious emails and bypasses in the email solution. You need to stay vigilant and conduct regular searches to identify and respond to potential threats even after implementing FortiMail. Monitoring and maintenance are ongoing processes.

Generally, only one person is needed to handle maintenance tasks. This individual should possess the necessary skills to manage the email server, FortiMail gateway, and firewall. Additionally, they may be responsible for network maintenance as well.

In our case, the person responsible for maintenance is our network administrator. They work in coordination with our distributor and technical team to ensure the smooth operation of FortiMail. This person oversees various aspects of network maintenance.

What was our ROI?

There is definitely an ROI. If we calculate the return on investment and consider the time and effort saved from dealing with spam and email glitches, we feel more comfortable and receive safer emails. Overall, it has been a positive experience.

What's my experience with pricing, setup cost, and licensing?

The solution is quite pricey compared to other competitors in the market. Due to Fortinet's reliability and quality service, Fortinet offers a high cost. We rate it around seven. So, it's pretty pricey.

ur licensing costs for FortiMail are quite high, especially with the currency exchange rates in Pakistan. The costs keep increasing day by day, and we are concerned about it. There are no additional costs. We only pay for the maintenance.

What other advice do I have?

FortiMail is already working on enhancing its next-generation terminology, and there is always room for improvement in various aspects. Fortinet continuously strives to improve its solutions.

I believe they are on the right track with the GUI interface. Overall, I think they are doing a good job. We also prioritize securing our email server against future threats, as I mentioned earlier, by proactively safeguarding it from any potential security vulnerabilities or malicious activities.

Fortinet FortiMail has adopted a GUI interface and made improvements in several areas. I think they will continue to provide routine updates and enhance the email server security further. We have integrated FortiMail with our firewall, which is also from Fortinet, and we didn't face any issues during the integration process.

I believe Fortinet is leading the industry by following international standards and incorporating the necessary features to secure users from future threats. They should continue adding more security features where needed.

Overall, I would rate the solution an eight out of ten.


    Samvel Gevorgyan

A stable and scalable solution with good tech support

  • May 22, 2023
  • Review provided by PeerSpot

What needs improvement?

The tool needs to improve its pricing policy. Also, it needs to be more user-friendly. I would want it to improve email security as well.

For how long have I used the solution?

I have been using the solution for two years.

What do I think about the stability of the solution?

I would rate the tool's stability a nine out of ten.

What do I think about the scalability of the solution?

I would rate the solution's scalability an eight out of ten.

How are customer service and support?

The support takes one to two days to respond.

How would you rate customer service and support?

Positive

How was the initial setup?

The tool's distributor supported us with the deployment. The solution's deployment took around one day to complete.

What's my experience with pricing, setup cost, and licensing?

You need to pay additional fees for premium support.

What other advice do I have?

I would rate the tool a nine out of ten. This solution is good for small and medium enterprise companies.