Reduced cycle times and improved planning visibility have transformed our collaboration
What is our primary use case?
Miro Business - Enterprise serves as our primary tool for PI planning, roadmapping, and designing for projects within our organization. We have also been using it for brainstorming activities across our teams.
Additionally, we use it to run organization-wide initiatives such as OKR planning, portfolio reviews, and strategy workshops on canvases and Miro roadmaps, which are synced to our Azure Dev board. We collaborate using Miro Business - Enterprise with both internal and external partners and stakeholders.
What is most valuable?
The best features I appreciate about Miro Business - Enterprise are SSO, unlimited guest access, and advanced project capabilities. It is enterprise-grade, secured, and compliant with SOC 2, ISO 27001, ISO 42001, and GDPR alignment. It is based on a zero trust security model, ensuring that the data we provide remains secure and safe, as we are using it for professional and organizational purposes.
The domain control, data residency options, CM integrations, shared policies, and audit logs are additional benefits. It offers a good organization-wide setting for roles, workplaces, integration for external sharing, and instant provisioning for automated user lifecycle management. My favorite feature is Infinite Canvas, which gives a shared space for planning PI and retrospectives, making visible who is working on what.
What needs improvement?
Miro Business - Enterprise has become our favorite solution for retrospectives and planning, and I do not see major issues with it. However, at extreme scales with 1000 or more objects and 50 or more concurrent editors, we experience some lag that impacts rendering and caching of large canvases. Improving performance for these extreme use cases might be beneficial, though for small or mid-sized teams, we typically do not encounter problems.
For how long have I used the solution?
Our organization has been using Miro Business - Enterprise for almost five years.
What do I think about the scalability of the solution?
Miro Business - Enterprise is a good and scalable solution, as we have not faced challenges or downtimes regarding scalability.
How are customer service and support?
Customer support has been really responsive. During our deployment, we received quick assistance, usually resolved within 30 to 40 minutes.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
Prior to using Miro Business - Enterprise, we were not using any other solution. This is the first time we have adopted this kind of tool.
How was the initial setup?
The deployment of Miro Business - Enterprise was really easy and does not require heavy technical solutions or complicated deployment processes. It is very user-friendly and straightforward to implement based on our experience.
What about the implementation team?
The configuration process was straightforward, and we did not encounter any challenges or problems. It was completed easily with help from our engineers and system architects.
What was our ROI?
Miro Business - Enterprise has positively impacted our organization in numerous ways. Our productivity has increased by at least 60 to 70 percent due to the shared visibility and transparency it provides. This higher productivity means more work is done, resulting in an increased number of tasks completed. The 60 to 70 percent increase in productivity is based on planning, execution, sprint completion, project delivery, and project launch metrics. This calculated number comes from consolidating all the data from initial planning to final delivery to the client.
Miro Business - Enterprise has reduced significant cycle times for launching products and programs by 39 to 40 percent, allowing for faster time to value for initiatives such as PI planning and OKR alignment. We have seen significant improvements in almost all projects using Miro Business - Enterprise, especially in PI planning and OKR alignment. The cycle time is measured from when the task is entered to when it is delivered to the client, and increased productivity and collaboration, along with the transparency that Miro Business - Enterprise provides, have helped facilitate this reduction in cycle time.
It has also lowered tool and governance costs by consolidating whiteboards and other tools, saving us on overlapping app spend and reducing security review efforts. Overall, we have saved on risk reduction and potential data leaks by at least 70 to 80 percent.
What's my experience with pricing, setup cost, and licensing?
Miro Business - Enterprise has provided us with an excellent solution at a low cost, especially since we obtained it through AWS Marketplace. It has offered us a good solution with opportunities for customized solutions, needing scaled admin tooling, and reporting. We did not face any major challenges in this area regarding metering, billing, setup costs, and pricing.
Which other solutions did I evaluate?
Before choosing Miro Business - Enterprise, we evaluated alternatives such as Mural, Lucidchart, and Microsoft Visio plus Whiteboard. We found that Miro Business - Enterprise outperformed them in design quality, user interface, usability, and the learning curve.
What other advice do I have?
If you need a good visual collaboration platform for large, mid, or small organizations with enterprise-grade security and governance, you should definitely go ahead with Miro Business - Enterprise. The visibility, the security, and everything else is on point.
I rate this product a 5 out of 5.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Effortless Collaboration and Seamless Integration Across Teams
What do you like best about the product?
Great for collaboration across different teams, and being to able use one board for every aspect of the project is good! Very easy to use and very easy to use with other systems and software. As someone new to using Miro it has been very easy to start using it in my day to day work, and it's been very easy to implement across the teams.
What do you dislike about the product?
My only dislike is that it can be very easy to get lost in a big project, but still easy enough to find where I need to be again
What problems is the product solving and how is that benefiting you?
So far the best thing as been working collaboratively with other team members, somewhere we can all work as the same time and towards the same goal. For example I work with a team mate who is part time and they are very quickly able to catch up with whats happened while they have been off, but I am also able to find all their work when they are off to aid me as well.
Intuitive Interface with Powerful Visualization Tools
What do you like best about the product?
I find Miro has a lot of easy-to-use options for visualizations that make complex processes easy to understand. The interface is pretty intuitive and easy to use, and I like that you can change elements easily. I appreciate that you can grab and scale multiple items at once and convert elements at any time. Overall, the initial setup of Miro was very easy for me.
What do you dislike about the product?
When collaborating there could be a better way to keep information uniform, so when multiple people are brainstorming text it would be the same format and easy to clean up into a list.
What problems is the product solving and how is that benefiting you?
I use Miro for visualizing complex processes, making them easy to understand with its intuitive interface. I like that I can scale multiple items simultaneously and convert elements easily.
Instant Collaboration Made Effortless
What do you like best about the product?
That is really easy to start using this with blank pages or templates. I can simply start new board and start collaborating instantly. It's really easy to start.
What do you dislike about the product?
That sometimes I dont know where to find some features and sometimes I dont know how to change some connecting linkes between sticky notes/objects
What problems is the product solving and how is that benefiting you?
Miro saves my issue with finding a place I can easilly drop screenshots/pictures and mix it with the text - in the Word/Docs it would not be so easy to use both pictures and texts. It's also a great place I can drop some projects where my managers can give me feedback.
Effortless Collaboration and Seamless UI
What do you like best about the product?
I love how easy it is to get feedback with Miro. The user interface for making diagrams is very intuitive, simplifying the process of drawing flowcharts and keeping track of various flows. I find the ability to see where everyone else is on the board incredibly helpful for collaboration. It's super easy to use and well-integrated within the company, making it great for getting other people's thoughts on projects. The initial setup was super easy, and once access was granted, everything was smooth sailing.
What do you dislike about the product?
Nothing I can think of
What problems is the product solving and how is that benefiting you?
I use Miro for drawing flowcharts and getting feedback, which is super simple. The UI makes diagramming easy, and seeing others on the board enhances collaboration.
Perfect for visualizing complex information in a clear and understandable way
What do you like best about the product?
Miro is great for encouraging idea generation, as it allows thoughts and discussions to flow freely without feeling constrained. The wide variety of built-in shapes, objects, and visual elements is very convenient and helps teams get started quickly. Initial setup is also straightforward, which lowers the barrier to entry. Overall, it is a highly recommended tool for creative and collaborative work.
What do you dislike about the product?
There is a bit of a learning curve when using Miro for the first time, and I think personal preference plays a role. It may not be the best fit for people who prefer very structured, rigid workflows. I also feel that the tool can be somewhat heavy at times, especially on larger boards. That said, for flexible and visual collaboration, it still offers strong value.
What problems is the product solving and how is that benefiting you?
I find Miro very useful for reducing information asymmetry and creating a shared, easy-to-understand view across teams. It helps visualize complex factory layouts and operational processes in a clear way. By making workflows visible and shareable, Miro enables different stakeholders to align quickly, even when dealing with complicated operations or cross-functional discussions.
Organize Anything Effortlessly with Powerful Visual Tools
What do you like best about the product?
I can organize anything with visual tools
What do you dislike about the product?
There are a few minor bugs that I hope will be addressed, but my main frustration is with the confusion that arises when someone tries to become a paid member after receiving a guest-only link. I’m not sure what the recipient sees on their end, but this situation leads to ongoing uncertainty about their access level. As a result, I don’t feel confident sending out guest links, since I end up having to repeatedly explain how everything works.
What problems is the product solving and how is that benefiting you?
Miro is wonderful at helping with diagramming, journey mapping, roadmapping. Its also great as a place to put multiple documents that you want to look at side by side, make notes, comments, tag people etc. Additionally love Miro for presentations.
Endless Collaboration Possibilities with Seamless Teamwork
What do you like best about the product?
What I really appreciate is that I can jot down all my ideas, brainstorm with colleagues, and document our solutions together, all at once. Since everyone can edit the board simultaneously, it makes collaboration seamless. We can add code, flowcharts, text, and even create games—the possibilities truly feel endless.
What do you dislike about the product?
I wish Miro offered more AI-powered features, like an audio transcription tool, for instance. Sometimes, it feels a bit overwhelming to have to create everything manually, even though there are some shortcuts available.
What problems is the product solving and how is that benefiting you?
What I appreciate most is how it allows us to document all of our meetings. My team and I use it during our sessions to contribute directly to the documentation and to capture any new ideas that arise. Later, we can always return to the Miro board if we need to refresh our memory about something discussed.
Effortless Collaboration and Versatility Boost
What do you like best about the product?
I love Miro! What I like the most is the friction-free use of it. I can just get started without having tons of options and menus that clutter my thinking, allowing me to just vibe into my board. I appreciate that I don't have to pick a template before starting and that I can easily use keyboard keys to call up the features I want, like Miro AI. The initial setup was very easy, and integrating it was straightforward, aside from the SSO, which was more of a company thing.
What do you dislike about the product?
The one thing that always gets me is the size of the board when I start working. The font size and elements (Shapes) start very large, so when I want to zoom out and forget to get back to 100%, all my other elements are very tiny, and I have to update them one by one.
What problems is the product solving and how is that benefiting you?
Miro solves remote collaboration challenges, allowing my team to work together and collaborate without needing to be physically present. It provides a friction-free experience, enabling me to start working without getting bogged down by complicated options or menus.
Effortless Collaboration and User-Friendly Experience
What do you like best about the product?
Easy to use and easy to collaborate within!
What do you dislike about the product?
It can feel a little overwhelming when viewing all the options in the menu bar at first
What problems is the product solving and how is that benefiting you?
Miro is helping us collaboratively tell the story of our users and map out our functionality together in a visual way.
