Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Powerful Lead Management and Insightful Dashboards
What do you like best about the product?
What I like best about the Salesforce sales cloud is how powerful it is for managing leads and tracking the entire sales pipeline everything from contact to deal is organised in one place and the reporting dashboards give clear visibility into what working and what not
What do you dislike about the product?
What I dislike about sales for sales cloud is that it can feel complex and overwhelming at first. The setup and customisation take time and it often need training to use properly it's very powerful but not easy tool to get started with
What problems is the product solving and how is that benefiting you?
Salesforce sales cloud solve the problem of a scattered seles data and lack of visibility it brings leads, contact, deals and follow up into one system that help me track every opportunity clearly stay on the top of the pipeline and make better decision based on data instead of guesswork
Empowers Data Management and Business Growth
What do you like best about the product?
The data management of the with anf building the good data relationship with client to manage their data sales cloud also helps to enhance their business and track their data to get more crystal clear idea where and client can hands their business.
What do you dislike about the product?
There are some certains limitations regarding the sales cloud while coming to the licences and the fluctuation between the UI so that user could get a particular clear idea that what they want from the software and what they do not want when they are using the licence is so it could be better to give and previously a good idea on their customer need so it can be a sales cloud service cloud health club any so the customer would not be or the user would not be very confused using their entire there in target.
What problems is the product solving and how is that benefiting you?
Sales cloud help to manage the data very securely first of all and to enhance the integrated with other systems either it jeera either with fire either with any moles of any other system it would get very fast synchronisation the support pack support of Salesforce is also very fast attitude attitude service the licence is management system within the renewal and their use I like this benefits through industry the all over global industries and all users can use it very easily so I like this very most.
Insightful Reporting and Smart Automation Enhance Sales Cloud Experience
What do you like best about the product?
I like sales cloud Reporting and Dashboard as this gives me more idea on the open opportunities. I also like the automation part as it automatically populates the some of the fields according to the conditions fulfilled.
What do you dislike about the product?
Sometimes it takes a lot of time because of the many automation in the backend, also its UI can be improved as it confuses the user.
What problems is the product solving and how is that benefiting you?
Sales cloud helps us refine the lead from our campaign. Also its sales pipeline let us know each step of the sales process which my company uses.
Seamless Integration and Flexibility Make Work Effortless
What do you like best about the product?
I appreciate the integration, ease of use, robustness, and flexibility.
What do you dislike about the product?
The interface feels overly complex, with too many tabs and elements that make navigation difficult. The overall UI is not intuitive, which adds to the sense of complexity.
What problems is the product solving and how is that benefiting you?
I use this tool primarily for tracking sales leads and monitoring their entire life cycle. It helps me keep a detailed record of all lead interactions, including email exchanges. I also appreciate its integration capabilities with other applications such as Gainsight, Clari, and additional tools that support various aspects of customer life cycle management.
Intuitive Interface and Effortless Setup
What do you like best about the product?
I like the good interface of Salesforce Sales Cloud, and I find it very easy to use. Everything is going good with the platform.
What do you dislike about the product?
nothing specific
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud for team collaboration and sales forecasting.
A Powerful and Flexible CRM That Truly Supports Everyday Sales Work
What do you like best about the product?
Sales Cloud is really helpful for its ease of use, making it comfortable for teams to work with on a daily basis, even for users who are not very technical. The ease of implementation helps teams get started quickly, and responsive customer support provides reassurance when questions or challenges come up. With frequent day-to-day usage, the wide number of features supports most sales needs. Overall, the ease of integration with other tools helps teams collaborate better and keeps the sales process running smoothly.
What do you dislike about the product?
Sometimes, Sales Cloud can feel a bit overwhelming for new users because of the sheer number of features, and it naturally takes some time, practice, and guidance to feel fully comfortable with it.
What problems is the product solving and how is that benefiting you?
Analytics and performance tracking inside the Salescloud help identify bottlenecks early, forecast more accurately, and measure individual and team performance.
Excellent for Data Integration and Productivity Enhancement
What do you like best about the product?
This tool assists me in merging and integrating sales data, which I can then use to improve customer satisfaction and boost employee productivity.
What do you dislike about the product?
The software tends to slow down when handling large volumes of data, and a subscription is required for more advanced features.
What problems is the product solving and how is that benefiting you?
It helped me analyze sales data, improve lead scoring, and enhance sales engagement, which ultimately boosted key metrics like profit and overall sales.
Easy Integration and User-Friendly, But Pricey
What do you like best about the product?
I like Salesforce Sales Cloud because of its easy integration with other tools, like Apollo.io, Zoom Video, or ZoomInfo, which can be done in just 5 minutes. The simple interface is great for finding leads, accounts, deals, and keeping track of conversations with prospects. Also, the initial setup was very easy for my team.
What do you dislike about the product?
Pricing is the only concern as it's costly compared with competitors
What problems is the product solving and how is that benefiting you?
I manage leads, send emails, and track conversations with prospects effortlessly, thanks to Salesforce Sales Cloud's intuitive interface and easy integration with tools like Apollo.io and Zoom.
Outstanding Experience with This Software
What do you like best about the product?
The Salesforce mobile app is robust, allowing me to update deals, log calls, and review dashboards from anywhere. It also integrates with Gmail, Outlook, WhatsApp, Slack, ERP tools, marketing platforms, and even custom apps via API.
What do you dislike about the product?
The cost is extremely high, and the user interface can be slow and occasionally feels cluttered. Additionally, the storage options are very expensive.
What problems is the product solving and how is that benefiting you?
Previously, there was poor lead follow-up, but now the sales process is automated and structured. Earlier, there was a lack of visibility, which has been addressed with clear reporting and dashboards.
Scalable Flexibility with High Setup Complexity
What do you like best about the product?
What I like most about Salesforce Sales Cloud is its scalable flexibility, anchored by the Opportunity Object. The Opportunity object acts as the digital representation of a potential sale, providing necessary structure with standardization and predictability. The platform is infinitely adaptable to any industry or business process through low-code and no-code tools, enhancing process automation with Flow and custom objects and fields. Moreover, the AppExchange offers a marketplace for integrated solutions that enhance functionality. Additionally, the platform consolidates all sales tasks into one place, changing how a Sales Rep spends their time by providing a unified view, and integrates AI with Einstein to improve productivity. This combination of a rigid backbone for management and reporting with flexible customization makes Salesforce Sales Cloud powerful for everyone from the Admin to the VP of Sales.
What do you dislike about the product?
The biggest pain points are not with the platform itself, but with the cost, complexity, and maintenance required to run it effectively. 1. The Cost & Licensing Complexity: The initial cost of licenses is high, and the price structure can be complex. Hidden costs of add-ons quickly inflate the total cost. Also, accessing timely and high-quality support often requires a higher-tier support package. 2. The Steep Learning Curve and User Experience: While powerful, the platform can be overwhelming with a cluttered UI for the average Sales Rep. The Admin/User divide is significant with a steep learning curve. 3. Over-Customization and Technical Debt: Flexibility can lead to over-customization, needing specialized consultants to maintain, and accumulating technical debt, resulting in higher long-term maintenance costs.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud solves the 'Black Box' pipeline problem by providing visibility into revenue forecasting, secures data continuity through a 360-degree customer view, and reduces admin fatigue with automation—enhancing forecasting accuracy, institutional memory, and user adoption.
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