Salesforce Sales Cloud
Salesforce, Inc.External reviews
10,025 reviews
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External reviews are not included in the AWS star rating for the product.
My Go-To CRM for Daily Operations - Best tool to manage your accounts
What do you like best about the product?
As someone who lives and breathes in Salesforce every single day, thia platform's sheer power and customizability are what I appreciate most. The ability to build custom objects, automate complex workflows with Flow, and create detailed reports and dashboards is a game-changer. It's not just a CRM; it's a flexible business operating system that can be molded to fit almost any process. The analytics tools, especially, are top-notch and give me real-time insights into our sales pipeline and customer data.
What do you dislike about the product?
It requires a dedicated admin or team to manage the platform effectively, and small changes can sometimes have unintended consequences.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud has been a game-changer for our team. It has solved our biggest challenge of fragmented data by creating a single, centralized hub for all customer information. This has eliminated the need for messy spreadsheets and allowed us to streamline our entire sales process. The automation of tedious tasks and the ability to gain instant insights from reports has freed up valuable time, allowing us to focus on building stronger customer relationships and closing more deals. It's the central nervous system that keeps our sales operations organized, efficient, and highly effective.
Heavy system but can do it all
What do you like best about the product?
tracking metrics, keeping notes, managing pipeline, follow ups, prospecting, velocity, lots of integrations and network of 3rd party providers
What do you dislike about the product?
too complex, lots of fields/complexities, many departments add things to the sales environment
What problems is the product solving and how is that benefiting you?
keeping sales pipeline organized, closing late stage deals, prioritizing leads with scoring
Salesforce Sales Cloud
What do you like best about the product?
I use this everyday and what I like about Salesforce Cloud is that it keeps all our customer info in one place. Everyone on the team from sales, support, and marketing can see the same data, so we’re not chasing down updates or working off old info.
It’s super flexible too. We’ve been able to customize it to fit exactly how we work, and the best part is it can grow with us. So if things scale up, we’re not stuck starting over with a new system.
It also plays really well with other tools we use stuff like Office 365, Groove, and Clari. And if we need something more specific, it lets us connect whatever we need and make customizations.
The automation and AI features are awesome. We’ve been able to automate a lot of repetitive stuff, and the built-in AI actually gives useful suggestions.
Since it’s cloud-based, we can use it from anywhere and anytime, which has been great for a daily remote worker like me. And the AppExchange is full of ready-to-go apps we can just plug in when we need something quick.
Oh, and the dashboards? Super helpful. We can track everything in real time without having to dig through spreadsheets.
It’s super flexible too. We’ve been able to customize it to fit exactly how we work, and the best part is it can grow with us. So if things scale up, we’re not stuck starting over with a new system.
It also plays really well with other tools we use stuff like Office 365, Groove, and Clari. And if we need something more specific, it lets us connect whatever we need and make customizations.
The automation and AI features are awesome. We’ve been able to automate a lot of repetitive stuff, and the built-in AI actually gives useful suggestions.
Since it’s cloud-based, we can use it from anywhere and anytime, which has been great for a daily remote worker like me. And the AppExchange is full of ready-to-go apps we can just plug in when we need something quick.
Oh, and the dashboards? Super helpful. We can track everything in real time without having to dig through spreadsheets.
What do you dislike about the product?
Honestly, while Salesforce is powerful, there are a few things that can be frustrating.
First off, it’s not the easiest system to learn. There’s a steep learning curve, especially for new users. You kind of need someone who really knows what they’re doing to set it up and maintain it properly.
It’s also pretty expensive. Between licenses, add-ons, and customization, the costs can add up fast. Especially for smaller teams or companies just starting out.
Sometimes it feels like it's trying to do too much. There are so many features that it can get overwhelming, and not all of them are relevant to every team.
Customizing it is powerful, but also kind of a double-edged sword. If you don’t have a dedicated admin or dev, even small changes can become a pain or break something else.
And the user interface, while it’s improved, still feels a bit clunky in places. Some things take more clicks than they should, and finding the right settings or data can be a bit of a maze.
Lastly, support can be hit-or-miss. Sometimes it’s great, but other times you’re waiting way too long for answers unless you’re on one of the higher-tier plans.
First off, it’s not the easiest system to learn. There’s a steep learning curve, especially for new users. You kind of need someone who really knows what they’re doing to set it up and maintain it properly.
It’s also pretty expensive. Between licenses, add-ons, and customization, the costs can add up fast. Especially for smaller teams or companies just starting out.
Sometimes it feels like it's trying to do too much. There are so many features that it can get overwhelming, and not all of them are relevant to every team.
Customizing it is powerful, but also kind of a double-edged sword. If you don’t have a dedicated admin or dev, even small changes can become a pain or break something else.
And the user interface, while it’s improved, still feels a bit clunky in places. Some things take more clicks than they should, and finding the right settings or data can be a bit of a maze.
Lastly, support can be hit-or-miss. Sometimes it’s great, but other times you’re waiting way too long for answers unless you’re on one of the higher-tier plans.
What problems is the product solving and how is that benefiting you?
What Salesforce really helps with is keeping everything connected when it comes to our customers. First, it’s a solid CRM, so we are able to track all our leads, contacts, and deals, basically the whole customer journey, in one place. Nothing gets lost and everyone is on the same page.
It is also super helpful for managing our sales pipeline. We can see exactly where each deal stands, what is coming up, and what needs attention. That visibility makes it way easier to stay organized and hit our goals.
On the marketing side, we can run campaigns, track performance, and segment audiences without jumping between tools. It streamlines a lot of the process.
For support, it is great too. Our service team can manage cases efficiently and respond faster, which makes a big difference in customer satisfaction.
What I also like is how it brings the whole team together, especially now with Slack integrated. Everyone is working from the same data and can communicate in real time.
The reports and dashboards are another big plus. We can track everything in real time and actually use that data to make decisions, not just look at it after the fact.
It also saves time with automation. A lot of the repetitive stuff like assigning leads, sending follow ups, or triggering workflows just runs on its own now.
And finally, it is flexible. As we grow or shift our processes, we can customize Salesforce to fit. Whether it is building a custom app or adjusting a workflow, it is built to scale with us.
It is also super helpful for managing our sales pipeline. We can see exactly where each deal stands, what is coming up, and what needs attention. That visibility makes it way easier to stay organized and hit our goals.
On the marketing side, we can run campaigns, track performance, and segment audiences without jumping between tools. It streamlines a lot of the process.
For support, it is great too. Our service team can manage cases efficiently and respond faster, which makes a big difference in customer satisfaction.
What I also like is how it brings the whole team together, especially now with Slack integrated. Everyone is working from the same data and can communicate in real time.
The reports and dashboards are another big plus. We can track everything in real time and actually use that data to make decisions, not just look at it after the fact.
It also saves time with automation. A lot of the repetitive stuff like assigning leads, sending follow ups, or triggering workflows just runs on its own now.
And finally, it is flexible. As we grow or shift our processes, we can customize Salesforce to fit. Whether it is building a custom app or adjusting a workflow, it is built to scale with us.
Salesforce sales cloud - powerfull CRM that helped us build stronger client relationship in banking
What do you like best about the product?
It helps us treck customer interactions easily and manage leads more efficiently.
What do you dislike about the product?
It can be overwhelming at first due to its complex intyerface and too many features.
What problems is the product solving and how is that benefiting you?
It helps us organize customer data track sales activites and follow up on leads faster which improves our response time and boosts customer satisfaction.
Sales Cloud - Salesforce
What do you like best about the product?
It is most helpful for centralizing the sales process, automating tasks, and giving visibility into pipelines and performances. Easy access through mobile apps. Easy to integrate with 3rd party applications.
What do you dislike about the product?
It can be expensive for smaller organizations, also performance could slow down while handling large data set. It's first time setup may require experts.
What problems is the product solving and how is that benefiting you?
It solves problem of scattered customer data and unorganized sales process. With automations, AI powered insights, and real time dashboards our sales team benefits from improved productivity and better forecasting accuracy that in results leads to revenue growth.
Excellent for tracking leads and customer interactions
What do you like best about the product?
Salesforce Sales Cloud makes it very easy to manage leads, opportunities, and customer interactions in one place. The customizable dashboards and reports provide clear visibility into the sales pipeline, and automation features like workflows save a lot of time. Its integration capabilities with other tools are also very helpful for streamlining processes.
What do you dislike about the product?
The platform can feel overwhelming at first because of the steep learning curve. Some features require technical expertise to set up properly, and the interface can be a bit complex for new users. Licensing costs can also be high for smaller teams.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud is helping us centralize customer and sales data, making it easier to track leads, manage opportunities, and forecast revenue. It reduces manual work by automating repetitive tasks, which saves time and improves efficiency. The insights from real-time dashboards and reports help in making data-driven decisions, while better visibility into the sales pipeline has improved collaboration across the team and ultimately boosted sales performance.
Salesforce Review: Features, Functionality, and Fit
What do you like best about the product?
What I like best about Salesforce Sales Cloud is its ability to bring everything into one place—leads, opportunities, accounts, and customer interactions—making it much easier to manage the entire sales cycle. The platform is highly customizable and scalable, which means it can adapt to different business needs while growing alongside the organization. Its automation features save a lot of time by handling repetitive tasks like lead assignments and follow-ups, while the reporting and real-time dashboards provide clear visibility into pipeline health and sales performance. On top of that, the mobile app and integrations with tools like Slack and marketing platforms make collaboration seamless and keep the team productive, even on the go.
What do you dislike about the product?
What I dislike about Salesforce Sales Cloud is that while it’s a powerful platform, it can feel overly complex and sometimes overwhelming to navigate, especially for new users. The level of customization available is a strength, but it also means setup and ongoing configuration often require dedicated admin support or technical expertise, which can be costly. The user interface, though improved over time, isn’t always intuitive, and simple tasks can take multiple clicks. Additionally, the platform can become expensive as more features, add-ons, and integrations are needed, which may not be ideal for smaller businesses. Lastly, reporting, while robust, can have a steep learning curve, and running advanced reports isn’t always straightforward without proper training.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud is helping solve the challenge of scattered customer data by centralizing all leads, opportunities, accounts, and interactions in one place, which makes it easier to manage relationships and track progress across the entire sales cycle. It reduces the time spent on manual administrative tasks through automation of workflows, follow-ups, and lead assignments, allowing sales teams to focus more on selling. The platform also solves visibility issues by providing real-time dashboards and reporting, enabling accurate forecasting and better decision-making. With mobile access and integrations with other tools, it helps keep the team connected and productive from anywhere. Overall, these benefits translate into improved efficiency, stronger collaboration, and more predictable revenue growth.
Use daily as Sales Executive to manage leads, track opportunities and close deals.
What do you like best about the product?
I like that Salesforce Sales Cloud keeps my pipeline organized and easy to follow. I can see exactly where each deal stands, track client interactions and set reminders so nothing slips through the cracks. The dashboards give me quick visibility into my progress toward quota, which helps me stay focused on the right opportunities.
What do you dislike about the product?
The platform is powerful, but can feel overwhelming. With so many features and customization options, it takes extra time (and often help) to set up what I actually need. I sometimes get slowed down by the number of steps required before I can move forward with a task or update a record.
What problems is the product solving and how is that benefiting you?
Before Salesforce my company relied on spreadsheets to track leads and deals, which made it easy for things to slip through the cracks. Sales Cloud solves that by keeping everything in one place with clear reminders and pipeline visibility. As a result, I can prioritize better, followup on time and close deals more consistently.
Best and easy to use, most reliable user interface
What do you like best about the product?
Saving the required data in the way you want and most reliable to find the details you saved when needed
What do you dislike about the product?
The only thing which needs to be updated with time is the security.
What problems is the product solving and how is that benefiting you?
The best thing it is doing is keeping record of data with easy access when required
Comprehensive CRM Tool That Scales with Business
What do you like best about the product?
The best part about Salesforce Sales Cloud is how it centralizes all customer and sales data in one place. I like that I can easily track leads, opportunities, and deals without switching between multiple tools. The dashboards and reports are very detailed, which helps in forecasting and tracking team performance. The automation features also save a lot of manual effort—like reminders for follow-ups and automated workflows. It really helps in keeping the sales process structured and organized.
What do you dislike about the product?
The main drawback of Salesforce Sales Cloud is that it can feel overwhelming at first. The interface has a lot of menus and options, which makes the learning curve steep for new users. Sometimes it takes multiple clicks to perform a simple task, and customizing reports can be a bit complicated without prior training. Also, the cost can add up quickly, especially for smaller teams who may not use all the advanced features.
What problems is the product solving and how is that benefiting you?
“Salesforce Sales Cloud is helping us streamline the entire sales process by keeping all customer information, leads, and opportunities in one place. Earlier, it was difficult to track who followed up with which client, but now everything is visible in the system. The reminders and task automation make sure no deal is missed because of a forgotten follow-up. Reporting and forecasting have also improved a lot, which helps management make better decisions and gives the sales team clarity on their targets. Overall, it saves time, improves collaboration, and increases accountability across the team.”
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