Salesforce Sales Cloud
Salesforce, Inc.External reviews
10,026 reviews
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Salesforce Sales Cloud: Powerful but Complex
What do you like best about the product?
This feature centralizes all customer and lead information, providing a complete view of interactions and helping sales teams nurture relationships more effectively.
What do you dislike about the product?
There have been reports of unresponsive customer service, with some users experiencing delays in getting their issues resolved.
What problems is the product solving and how is that benefiting you?
Sales Cloud integrates seamlessly with marketing tools, enabling targeted campaigns and better alignment between sales and marketing efforts.
Been the Top CRM for Along time and there is a Reason
What do you like best about the product?
Integrates with any software. Always pushing the boundaries of CRM R&D. It stays on top as the best CRMs, so certifications here genuinely help admins grow their careers quickly.
What do you dislike about the product?
It's pretty pricy, and support even with Premier Support is not the greatest. They also seem to be always pushing a new product.
What problems is the product solving and how is that benefiting you?
Allows us to track our customers from initial creation all the way to Customer Success. Stores prospect and customer data while enabling us to forecast, review the pipeline, and even create quotes with its additional CPQ feature. Ultimately, we need a single source of truth for our customer and sales data, and this is it.
Great results
What do you like best about the product?
This is build really well where I use it for filing tickets for my clients in one of the process that I work for.
What do you dislike about the product?
So far all good. It in the beginning confused me but later on when I learned it became very easy to handle within 2 days
What problems is the product solving and how is that benefiting you?
As mentioned before to actually keep track on our clients as well as the past history we can pull out very easily.
Best CRM software for sales management
What do you like best about the product?
It's help customer to track and manage their lead at one place and also help to make decisions and take action on their leads
What do you dislike about the product?
It's pricing is bit high and need an expert admin to manage the software.
What problems is the product solving and how is that benefiting you?
Easy management of leads.
It has features and tools which helps us to automate various tasks which saves time by avoiding more clicks.
It's dashboards and reports helps us to easliy track the revenue generated.
It has features and tools which helps us to automate various tasks which saves time by avoiding more clicks.
It's dashboards and reports helps us to easliy track the revenue generated.
Salesforce : CRM Functionalities Streamlined & Simplified
What do you like best about the product?
It brings about all the customer's data onto a single platform to track their entire journey onto 1 interface right when he came into our system be it through various different channels and modes i.e. either inbound or outbound through marketing or direct sales and up until it is eithwer closed win or closed lost. It can be integrated with almost all the ERPs. I use it daily for all my customer interactions and it can be created and reports can be created in any shape or form and it is very easy to use once you get accustomed. Implementation is easy.
What do you dislike about the product?
The less ease of customisability acts as a challenge or downside and they don't integrate directly with people and only customer support you have is through the Salesforce Partners.
What problems is the product solving and how is that benefiting you?
I had to manage all the leads in an exce sheet with limited visibility on the followups & connect in 1 lead in multiple accounts and multiple leads in 1 accounts which is being solved by Salesforce, through timely reminders, altogether visibility of each & every activity in salesforce itself which makes it easy for all the departments to manage & track the performance & progress for the whole company to see
Most customisable option there is for sales pipeline!
What do you like best about the product?
Salesforce, by far is the best software to customize our leads pipeline
What do you dislike about the product?
Salesforce is very expensive comparing to the alternatives
What problems is the product solving and how is that benefiting you?
Salesforce helps us organising our leads and automate a major chunk of the sales pipeline
Collaborative tool for all sales activities
What do you like best about the product?
Best solution for managing all leads and keeping end to end check for all sales activity
What do you dislike about the product?
New updates are good but sometimes due to user laptop capabilities it can differ but always it's good with updates
What problems is the product solving and how is that benefiting you?
Good call and email tracking along lead scoring and analytics
SF sales cloud review
What do you like best about the product?
easy to use, helps BDMs, ability to report, keep track of data
What do you dislike about the product?
sometimes slow, can be tricky to use when implemented badly
What problems is the product solving and how is that benefiting you?
keep record of leads, sales, opportunities - useful as it is the main operational sales system
Salesforce Sales Cloud
What do you like best about the product?
Salesforce Sales Cloud has been an amazing tool for our team. It’s super powerful, and once you get the hang of it, it really helps streamline the sales process. I love how everything—contacts, leads, deals—is in one place and easy to manage. The reporting features are also super helpful for tracking performance and spotting trends.
What do you dislike about the product?
That said, it does take some time to learn. The interface can feel a bit overwhelming at first, especially for new users. We had to spend extra time on training, and even now, we’re still discovering new features. Another thing is that it can get pricey if you need advanced features or integrations.
What problems is the product solving and how is that benefiting you?
One plase for everything (contacts, leads, deals, report)
Powerful tool for sales teams aiming to boost productivity, cust relations and drive sales growth.
What do you like best about the product?
Highly scalable and customizable to fit unique business needs.
Excellent third-party app integrations via AppExchange.
Strong customer support and an extensive knowledge base.
Excellent third-party app integrations via AppExchange.
Strong customer support and an extensive knowledge base.
What do you dislike about the product?
Pricing can be high, especially for small businesses or startups.
Over-customization might lead to complexity if not managed well.
Learning curve may pose challenges for some,
Over-customization might lead to complexity if not managed well.
Learning curve may pose challenges for some,
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud centralizes all sales activities, from lead tracking to deal closure, in a single platform. It standardizes workflows and ensures everyone follows a consistent process.
Improved efficiency, fewer lost opportunities, and better collaboration among team members.
The platform provides robust reporting and AI-powered forecasting tools (Einstein AI) to analyze trends, predict outcomes, and offer actionable insights.
Enhanced decision-making, accurate forecasting, and better allocation of resources.
Salesforce’s tools allow sales reps to track interactions, schedule follow-ups, and tailor communication to individual customer needs.
Strengthened relationships with customers, improved retention, and higher satisfaction rates.
Improved efficiency, fewer lost opportunities, and better collaboration among team members.
The platform provides robust reporting and AI-powered forecasting tools (Einstein AI) to analyze trends, predict outcomes, and offer actionable insights.
Enhanced decision-making, accurate forecasting, and better allocation of resources.
Salesforce’s tools allow sales reps to track interactions, schedule follow-ups, and tailor communication to individual customer needs.
Strengthened relationships with customers, improved retention, and higher satisfaction rates.
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