One place for all the data
What do you like best about the product?
It is very useful to have eveything inside it
What do you dislike about the product?
The level of personalization is high but complicated
What problems is the product solving and how is that benefiting you?
The problem of having different systems for the marketing information
There's a reason Salesforce is the undisputed leader in Cloud CRM
What do you like best about the product?
Ease of implementation and overall flexibility.
What do you dislike about the product?
Onboarding and training continues to be a challenge. I don't know what Saleforce could do differently, but I see this over and over. The platform is relatively easy to implement and super feature-rich, but user onboarding is always challenging, and some of the tools Salesforce offers to facilitate user onboarding are premium add-ons.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud solves the problem of managing customer data and communications. With Salesforce Sales Cloud, all of our customer master data is in one place and all emails and phone calls are logged in Salesforce automatically. The new Einstein Activity Capture feature makes capturing and logging emails and phone calls hands-free and automatic.
Sales Force Review
What do you like best about the product?
it is very easy to customize and make changes to as your company grows and changes
What do you dislike about the product?
it was a little hard to navigate at first
What problems is the product solving and how is that benefiting you?
our previos soft ware could not keep up with the amount of sales we have and could not keep up with the inovations we are implementing
Salesforce Sales Cloud is used to reduce user's manually work.
What do you like best about the product?
The best part of salesforce sales cloud is automation capabilities.
with help of sales cloud we can create flow, apex class that can be make to the easy for our work.
What do you dislike about the product?
The biggest disadvantage is cost because some advance features are not avilable in free.
What problems is the product solving and how is that benefiting you?
salesforce sales cloud can make my work easy because it can be provided automation services.
Sales strategies have benefited from user-friendly features and visibility
What is our primary use case?
My primary use case for Salesforce is to streamline sales strategies, define key sales parameters, and manage focus areas effectively. I leverage Salesforce to record, track, and optimize our sales processes and business development deals, ensuring seamless pipeline management and data-driven decision-making.
Additionally, I utilize Salesforce’s reporting capabilities to generate insights for new business management, enabling proactive engagement and strategic growth planning. In previous projects, particularly in the automobile industry, I used Salesforce to manage global car orders through a customer portal, enhancing operational efficiency and customer experience.
How has it helped my organization?
Overall, Salesforce Sales Cloud has been instrumental in driving growth, optimizing workflows, and ensuring a more structured and efficient sales approach within our organization.
What is most valuable?
Salesforce’s user-friendly interface makes it effortless to track business reports, manage tasks, and access key sales data efficiently. The ability to segregate tasks by focus areas provides quick visibility into new business management and reporting, ensuring streamlined operations.
Additionally, its clear visibility and intuitive navigation enhance data management and cross-departmental collaboration, making it a valuable tool for tracking progress, optimizing workflows, and driving business growth.
What needs improvement?
Improving system performance and processing speed would enhance productivity and allow for even smoother workflows according to my view.
Additionally, introducing faster data retrieval and real-time updates in the next release would further strengthen Salesforce’s ability to support high-volume transactions and dynamic sales environments.
For how long have I used the solution?
I have been utilizing Salesforce on this project for approximately two years, gaining extensive hands-on experience in its capabilities and functionalities. While I have also worked with Salesforce on previous projects, my involvement was not as in-depth. However, each experience has contributed to my growing proficiency in leveraging Salesforce for streamlining sales processes, enhancing customer relationships, and driving operational efficiency
What do I think about the stability of the solution?
AWS has proven to be a highly stable and reliable cloud platform, ensuring consistent performance and uptime. Throughout my experience, I have not encountered any major degradation in service availability. Any challenges faced were primarily related to configuration, deployment, or coding aspects, rather than inherent platform issues.
AWS’s resilient infrastructure, global scalability, and robust failover mechanisms make it a dependable solution for mission-critical workloads, high-availability applications, and large-scale business operations.
However, Salesforce has demonstrated exceptional stability, with no significant performance degradation during my experience with the platform. Any challenges encountered were primarily related to custom development and configuration, rather than inherent issues with Salesforce itself.
Its robust infrastructure ensures consistent uptime, reliable performance, and seamless user experience, making it a dependable solution for managing complex business processes at scale.
What do I think about the scalability of the solution?
Salesforce is highly scalable, offering seamless adaptability to evolving business needs. It efficiently supports growing workloads, increasing data volumes, and expanding user bases without compromising performance.
During development, the client-provided platform demonstrated excellent scalability and user-friendliness, ensuring a smooth experience while accommodating business growth and process optimization. Its flexible architecture makes it a reliable solution for both small teams and large enterprises.
Which solution did I use previously and why did I switch?
Yes, I have previously worked with AWS, particularly on a project focused on automation in the education industry, where it was primarily used for data management and training booking systems. AWS provided a scalable and flexible cloud infrastructure, enabling efficient handling of large datasets and automated workflows.
However, on other hand Salesforce started to use for its CRM capabilities, advanced sales tracking, and seamless business development tools. Salesforce offers better customer relationship management, pipeline visibility, and integrated analytics, making it a more comprehensive solution for sales-driven operations and strategic decision-making.
How was the initial setup?
The initial setup of Salesforce was a structured process that required custom configurations and integrations to align with project requirements. During my involvement in an automobile industry project, we implemented multi-language support within Salesforce to accommodate users across different regions.
This setup involved custom coding, localization configurations, and integration of language packs to ensure seamless user experience and accessibility. By leveraging Salesforce’s customization capabilities, we successfully enhanced global usability, allowing regional teams to operate efficiently in their preferred languages while maintaining a unified sales management system.
What was our ROI?
The Return on Investment (ROI) with Salesforce has been significant, particularly in streamlining sales operations, improving data visibility, and enhancing collaboration across teams. we have effectively addressed this by providing structured guidance and step-by-step instructions through documentation and internal training sessions.
By ensuring proper onboarding and support, we have enhanced user adoption, efficiency, and overall productivity, maximizing the value derived from Salesforce within our organization.
What's my experience with pricing, setup cost, and licensing?
When considering AWS setup costs, pricing, and licensing, it’s important to evaluate your business needs, workload requirements, and cost optimization strategies.
Same for other Clouds as well..
What other advice do I have?
the platform offers robust functionalities and a comprehensive feature set that effectively supports business operations. I have developed strong expertise in navigating its capabilities, optimizing workflows, and leveraging its tools to drive efficiency.
Overall, I would rate the solution an eight out of ten for its versatility, user-friendly interface, and ability to streamline processes, making it a valuable asset for business success.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Salesforce Sales Cloud: Powerful but Complex
What do you like best about the product?
This feature centralizes all customer and lead information, providing a complete view of interactions and helping sales teams nurture relationships more effectively.
What do you dislike about the product?
There have been reports of unresponsive customer service, with some users experiencing delays in getting their issues resolved.
What problems is the product solving and how is that benefiting you?
Sales Cloud integrates seamlessly with marketing tools, enabling targeted campaigns and better alignment between sales and marketing efforts.
Been the Top CRM for Along time and there is a Reason
What do you like best about the product?
Integrates with any software. Always pushing the boundaries of CRM R&D. It stays on top as the best CRMs, so certifications here genuinely help admins grow their careers quickly.
What do you dislike about the product?
It's pretty pricy, and support even with Premier Support is not the greatest. They also seem to be always pushing a new product.
What problems is the product solving and how is that benefiting you?
Allows us to track our customers from initial creation all the way to Customer Success. Stores prospect and customer data while enabling us to forecast, review the pipeline, and even create quotes with its additional CPQ feature. Ultimately, we need a single source of truth for our customer and sales data, and this is it.
Great results
What do you like best about the product?
This is build really well where I use it for filing tickets for my clients in one of the process that I work for.
What do you dislike about the product?
So far all good. It in the beginning confused me but later on when I learned it became very easy to handle within 2 days
What problems is the product solving and how is that benefiting you?
As mentioned before to actually keep track on our clients as well as the past history we can pull out very easily.
Best CRM software for sales management
What do you like best about the product?
It's help customer to track and manage their lead at one place and also help to make decisions and take action on their leads
What do you dislike about the product?
It's pricing is bit high and need an expert admin to manage the software.
What problems is the product solving and how is that benefiting you?
Easy management of leads.
It has features and tools which helps us to automate various tasks which saves time by avoiding more clicks.
It's dashboards and reports helps us to easliy track the revenue generated.
Salesforce : CRM Functionalities Streamlined & Simplified
What do you like best about the product?
It brings about all the customer's data onto a single platform to track their entire journey onto 1 interface right when he came into our system be it through various different channels and modes i.e. either inbound or outbound through marketing or direct sales and up until it is eithwer closed win or closed lost. It can be integrated with almost all the ERPs. I use it daily for all my customer interactions and it can be created and reports can be created in any shape or form and it is very easy to use once you get accustomed. Implementation is easy.
What do you dislike about the product?
The less ease of customisability acts as a challenge or downside and they don't integrate directly with people and only customer support you have is through the Salesforce Partners.
What problems is the product solving and how is that benefiting you?
I had to manage all the leads in an exce sheet with limited visibility on the followups & connect in 1 lead in multiple accounts and multiple leads in 1 accounts which is being solved by Salesforce, through timely reminders, altogether visibility of each & every activity in salesforce itself which makes it easy for all the departments to manage & track the performance & progress for the whole company to see
